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The Grand Mayan Los Cabos

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The Grand Mayan Los Cabos
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1,000 Reviews from our TripAdvisor Community

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Showing 902: English reviews
Eagle, Idaho
Reviewed 19 May 2015

The service doesn't get any better than this, stand by the pool for a second and staff asks if they can bring you a lounge chair, deliver towels, followed by drink server, etc. Plus they were putting their hands over their hearts for a 'heartfelt thankyou' for coming after the hurricane. Beautiful resort & pools, within walking distance to the...

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Helpful?
2Thank Faye G
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this review

Dear Faye G : Thank you for taking the time to provide us your feedback about your past stay with us at The Grand Mayan. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Our primary goal is to ensure you are able to relax during your much deserved...

Appleton, Wisconsin
Reviewed 16 May 2015

Filtered water throughout the hotel, every faucet, fountain, shower-everything is filtered so no worry about 'don't drink the water'. Outstanding food, atmosphere, pools, poolside environment, completely attentive staff, right on the ocean. Only negative was the vida "Personal Residence Club" hard sell; timeshare with a twist- The contracts are subject to Mexican law. DON'T DO IT!! Perfectly appointed throughout the...

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2Thank Brenda54949
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this review

Dear Brenda54949 : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities and the pools. Our goal is to make each one of our guests’ vacations relaxing and we look to...

Washington DC, District of Columbia
Reviewed 14 May 2015

The Grand Mayan Los Cabos is a beautiful hotel/resort that has plenty of amenities on the premises. I stayed in a junior suite and the size was perfect for 2 people, however the junior suites aren't equipped for preparing meals although that didn't bother us because we were on a lazy vacation and had planned on having our meals out...

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3Thank Juana T
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this review

Dear Juana T : We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are glad that you liked our property, enjoyed our restaurants and took advantage of the promotions available during your stay. Your comments are always welcomed. We will take note of your observations so that...

Holdingford, Minnesota
Reviewed 14 May 2015 via mobile

Just returned from two weeks at the Mayan. The construction was still continuing but we received the comfort that we've always came to expect from the Mayan resorts. From the cleanliness of the resort, to the pool activities from Alyss and the cold drinks delivered by Edgar and staff,and the helpfulness of each and every employee assured us of what...

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1Thank dm1a
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this review

Dear dm1a : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. It is pleasing to learn that you also enjoyed the cleanliness of...

Reviewed 10 May 2015 via mobile

The south wing is located in the middle of a construction site. The trucks come in from the back of your room and end up in front of your room. The hotel is working on dirt piles that create a lot of dirt dust that you can't avoid The adjacent south hotel is working on cement renovations which creates a...

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8Thank geobisc
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this review

Dear geobisc: Thank you for taking the time to provide us your feedback about your stay with us. We are aware that some of our guests experienced inconveniences during our reopening and we truly apologize for any shortcomings. Our resort staff has been working very hard day and night to make sure the new Grand Mayan Los Cabos is up...

Calgary.
Reviewed 6 May 2015

We arrived at the resort after spending a wonderful week in Cabo San Lucas, wondering what to expect after reading all the negative reviews of the Grand Mayan before leaving Canada. The lobby is absolutely spectacular, the Mayan sculptures awesome, and the desk staff were pleasant (especially Paulina ). I had booked a two bedroom suite ( last October )...

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4Thank pianoman88
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this review

Dear pianoman88 : Thank you for choosing The Grand Mayan for your vacation and for sharing your review with us. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed our food options and the facilities. Please accept our sincere apology...

Incline Village, Nevada, USA
Reviewed 30 April 2015

They are doing extremely well with repairs after the Sept. Hurricane- Workers are there from early morning to late nite but watching the repairs being fixed outweighs the sometime noisy work- they are truly dedicated. Everyone is extremely welcoming. Same o same o about saving of pool chairs- some folks think it is their right! Also skip the pressured sales...

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Thank J0hnnie70
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this review

Dear J0hnnie70 : Thank you for providing your comments about your vacation at The Grand Mayan. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We sincerely appreciate all your feedback and patience. Despite any initial shortcomings we are certain the end...

Kelowna, Canada
Reviewed 29 April 2015

Don't stay here. The staff were rude, and the building felt cold and unwelcoming with constant construction. It has dark colours and the statues are enough to scare a small child. It was not relaxing whatsoever.

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3Thank Calebjack
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this review

Dear Calebjack : We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We generally receive very favorable comments about all our staff and the service they provide; unfortunately in this instance, it would appear that is not the case. This will be shared with the appropriate area as...

Reviewed 27 April 2015

My fiancé and I just returned from our week long vacation at the Grand Mayan and it was fabulous. While there is still construction going on to repair the damage done by the hurricane, it did not get in the way of our excellent stay at the resort. We still had a very nice view from the room and was...

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6Thank NicoleKae519
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this review

Dear NicoleKae519: Thank you for taking the time to provide us your detailed feedback about your recent stay at The Grand Mayan. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need...

Norris, Tennessee
Reviewed 26 April 2015 via mobile

I just returned from a 7 day trip with 4 friends. The resort was great & I will definitely return. The noise was minimal except for a few hours one morning when we were dressing for a day trip....but who sits in the room anyways, so it didn't bother us. Top notch staff and Edgar & Lucino made our days...

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3Thank ParksDavis
Socialmediamanager1, Manager at The Grand Mayan Los Cabos, responded to this review

Dear ParksDavis : Thank you for providing your comments about your vacation at The Grand Mayan. We are pleased to learn our staff’s service was top-notch. The work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are certain all the staff mentioned will gladly receive your positive feedback as they always look...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about The Grand Mayan Los Cabos

Address: San Jose S/N | Campo de Golf Lote 12, San Jose del Cabo 234000, Mexico
Region: Mexico > Baja California > Baja California Sur > Los Cabos > San Jose del Cabo
Hotel Class:5 star — The Grand Mayan Los Cabos 5*
Number of rooms: 172
Reservation Options:
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Also Known As:
The Grand Mayan Los Cabos Hotel San Jose Del Cabo
Wyndham San Jose Del Cabo
San Jose Del Cabo Wyndham
Cabos Grand Los Mayan
The Grand Mayan Los Cabos San Jose Del Cabo
Hotel Style:
#12 Luxury Hotel in San Jose del Cabo
#14 Family Hotel in San Jose del Cabo
#15 Romantic Hotel in San Jose del Cabo
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Los Cabos staff and other travellers.
168 questions
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Salem, OR
over a year ago

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Questions? Get answers from The Grand Mayan Los Cabos staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a high floor, 3, 4, or 5”
413Richardw, 14 Apr 2017 | Read review
“Fourth floor center, very nice.”
beckysuenyc, 11 Apr 2017 | Read review
“Rent a car”
sdsoretired, 2 Apr 2017 | Read review
“Definitely get a high floor for the view.”
jaredkfj, 31 Mar 2017 | Read review
“Wait until the major constuction is complete before booking a room!”
Dan4035, 14 Mar 2017 | Read review
5 of 5