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Best Western Plus Gran Hotel Morelia

Hotels.comUS$43*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Best Western Plus Gran Hotel Morelia
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151 Reviews from our TripAdvisor Community

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Showing 14: English reviews
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Aguascalientes, Mexico
Reviewed 1 week ago via mobile

This place is close to everything and have a great service, if you need some nights in Morelia this can be your choice, they have parking area with security in there, the room was very clean and the business center have everything you need to work.

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Helpful?
Thank Rafa D
David C, General Manager at Best Western Plus Gran Hotel Morelia, responded to this review

Dear Guest, thanks for your comments, I hope to see you coming soon, best regards David Corzo Manager Operations

Reviewed 1 week ago via mobile

This hotel is a nightmare. The facilities are too old to be considered a nice hotel but the worst part is the service. If you have to stay here please avoid the restaurant. The waiters have the worst attitude in the world. A shame for a beautiful place like Morelia.

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Helpful?
Thank santiago o
David C, General Manager at Best Western Plus Gran Hotel Morelia, responded to this review

Dear Guest, I want to apologize for the bad experience he had while staying at the hotel. I commented that I had a meeting with the staff of waiters to indicate that they offer a quality service, improving their attitude towards the client. I thank you for your comments, best regards. David Corzo Operations Manager

Mexico City, Mexico
Reviewed 6 January 2017 via mobile

It is a shame to write this review. This hotel was one of the top options in Morelia 15 years ago, but not anymore. Rooms are "renovated" but the rest of the place needs and urgent transformation. Old carpets, bathrooms and furniture characterizes this BW, with only 2 elevators for the whole hotel, which makes it pretty inconvenience for all...

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Helpful?
Thank alexps81
David C, Manager at Best Western Plus Gran Hotel Morelia, responded to this review

"Dear Guest: We appreciate your comments, help us detect our areas of opportunity; In the first place I want to ask an apology for the events that happened to him during his stay. I had a meeting with the security staff, front desk and valet parking to let them know that our guests should give them alternatives and offer them...

Reviewed 7 November 2016

I stayed here for a couple of days on a business trip. The hotel is big and has a very good restaurant service. However, the bar service seemed to me very strange since the cocktails were poorly prepared and the waiter was a bit bad-tempered at the moment of taking an order. The room was clean and big, it had...

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Helpful?
Thank Elizabeth M
Gabriela S, Front Office Manager at Best Western Plus Gran Hotel Morelia, responded to this review

Receive our best regards, we thank you for the time to give us your opinion, which is of paramount importance to us, as it gives us the opportunity to improve, we are concerned to learn that in your last stay was not what was expected and we ask An apology for what happened, we also want to compensate the experience...

Bogota, Colombia
Reviewed 26 July 2016

I booked this hotel based upon a reasonable price and the option to have a kingsize bed. Upon arrival we were given a room with 2 standard doubles. I phoned reception to let them know that I have specifically booked a kingsize bed as my wife and myself were travelling with a baby. I was told initially that the hotel...

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Helpful?
Thank RS81_12
Gabriela S, Front Office Manager at Best Western Plus Gran Hotel Morelia, responded to this review

Dear Guest: Receive our best regards , first of all let me thank the time to give us your opinion, to know that in his last stay did not meet your expectations concerns us and we offer you a apology for the inconvenience presented at his last stay , we would like to reverse this opinion and that would give...

Mexico City, Mexico
Reviewed 21 July 2016

The hotel has a great location. Old building but very well maintained. Prices are very accesible. Rooms are wide, spacious and clean. Comfortable bed and no noise heard at all. Staff is friendly and well trianed.

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Helpful?
Thank DamianPiza
Gabriela S, Front Office Manager at Best Western Plus Gran Hotel Morelia, responded to this review
Google Translation

Estimado Sr. Damián: Reciba nuestros mejores saludos, queremos agradecemos a usted el tiempo para brindarnos su opinión, nos complace saber...

Satelite, Mexico
Reviewed 21 March 2016 via mobile

Not being right in downtown was a plus for us. It's near by though, about 2 miles out, in a quiet neighborhood, surrounded by a public park, next to a shopping mall and close to the observatory, to the water aqueduct and other attractions. Specially helpful is that it offers a parking lot. Of course, if the car stays parked,...

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Helpful?
Thank xraleman
Gabriela S, Front Office Manager at Best Western Plus Gran Hotel Morelia, responded to this review

Dear Mr. Receive pleasant greetings, thank you the time to give us your opinion, which is our main concern and so we can continuously improve in order to offer the best service for you in a future stay and our other guests. We appreciate your excellent comments, allow me to share the hotel is in a stage of general refurbishment...

Cleveland, Oh
Reviewed 21 December 2015

This hotel is about 2 miles from the center of town, just off of the beltway. It a good position if you have a car and plan to drive around as it easy to park and to hit the road. It is a 10-20 years old modern structure in reasonably good shape. The rooms are large, quite and comfortable. The...

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Helpful?
1Thank marcopolo111
Gabriela S, General Manager at Best Western Plus Gran Hotel Morelia, responded to this review

Dear Guest: Receive pleasant greetings, thank you the time to give us your opinion, which is our main concern so we can continuously improve in order to offer the best service for you in a future stay and our other guests. We appreciate your excellent comments, allow me to share the hotel is in a stage of general refurbishment of...

Reykjavik, Iceland
Reviewed 29 October 2015

Stayed at the hotel for 3 days of meetings. Convenience was great. Breakfast options nice. Room was big and functional. It could take a bit of an update, but overall the quality was great, particularly for the price paid. ... careful though to ask for a room with no connecting door, as you hear everything from the room next door.

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Helpful?
Thank LxRichter
Gabriela S, General Manager at Best Western Plus Gran Hotel Morelia, responded to this review
Google Translation

Estimado Huésped: Reciba gratos saludos, agradecemos a usted el tiempo para brindarnos su opinión, la cual es de nuestro interés...

Acassuso, Argentina
Reviewed 28 September 2015

The hotel is in dire need of a remodeling. Everything feels old, the walls, the stained thin carpets, the furniture, TVs without HD, the basic food choices, decor in general. Newer hotels do not charge for internet wifi either, this is as basic as having a shower or a comfortable bed these days. Luckily the staff does go beyond their...

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Helpful?
Thank Juan Manuel C
Jose Luis V, Gerente at Best Western Plus Gran Hotel Morelia, responded to this review
Google Translation

Estimado Juan Manuel C, Le agradecemos infinitamente compartir con nosotros sus comentarios en relación a su reciente visita en nuestro...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Best Western Plus Gran Hotel Morelia

Address: Av. Ventura Puente Esq. Av Carmelinas Col. Felix Ireta, Morelia 58070, Mexico (Formerly BEST WESTERN PLUS Gran Hotel Morelia)
Region: Mexico > Central Mexico and Gulf Coast > Michoacan > Morelia
Price Range: $63 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Plus Gran Hotel Morelia 3.5*
Number of rooms: 253
Reservation Options:
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Hotel Style:
#4 Romantic Hotel in Morelia
#4 Business Hotel in Morelia
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Gran Hotel Morelia staff and other travellers.
2 questions
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Phoenix, Arizona
over a year ago

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Questions? Get answers from Best Western Plus Gran Hotel Morelia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms above the lobby as the live music goes on until late. Junior master suites are not worth the extra money.”
RS81_12, 26 Jul 2016 | Read review
“Choose a room with no connecting door to room next door. You essentially hear everything from the next room.”
LxRichter, 29 Oct 2015 | Read review
2 of 2
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