We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Santiago Hotel Puebla

Show Prices
#35 of 95 Hotels in Puebla
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Prices from our online travel partners are not available
We can't find prices for this hotel
Our online travel partners don't provide prices for this accommodation, but we can search other options in Puebla
Check In Check Out
Show Prices
Management photos
Santiago Hotel Puebla
View Map
{"widget":{"name":"ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

73 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 19: English reviews
Reviewed 1 week ago via mobile

Clean, very friendly staff, close to the Zocalo, prices are very accesible. A lot of restaurants close by, try the Churros with hot chocolate they are delicious and of course the famous Mole Poblano which is famous world wide

 Report
Helpful?
Thank Julio Alfonso M
Italy
Reviewed 20 September 2015

A good selection of TV channels and a perfectly working internet male up 90% of the reason why I chose to stay in a hotel. This hotel is an exception, in that on TV there are only very few ordinary national channels and the internet is quite weak and unreliable. But I still keep staying at this hotel every time...

 Report
Helpful?
2Thank realworldtraveller
Monterrey, Mexico
Reviewed 3 August 2015

Rooms were clean, hot water worked, wi-fi as well, terrace with some pots of plants and flowers with view over the cathedral. The only problem is that we could hear everything that occurred in the hall and there were awkward windows in the bathroom... the design was quite shallow and not very practical. I think a good exctraction system could...

 Report
Helpful?
Thank LizES92
San Francisco, California
Reviewed 15 June 2015

This hotel is right across the street from the main square and church in puebla. You cannot ask for a better location. Rooms are clean, staff is friendly and price is great. I highly recommend this hotel. There are no real amenities, but you are in Puebla and should be out exploring the wonderful city. When you get back, there...

 Report
Helpful?
1Thank toddkramer
USA
Reviewed 29 December 2014

We planned on visiting Puebla between Christmas and New Years when things are really busy so I made reservations six months in advance. I corresponded with the hotel manager via email because we could not confirm an online reservation from the US. She told us what we needed to do to make sure the reservation was not cancelled in the...

 Report
Helpful?
Thank RogerS017
Reviewed 28 December 2014

Can not fault this hotel. Rooms are extremely clean and tidy. Staff are very accommodating, friendly and speak English. Roof has a fabulous view towards the Cathedral. Centrally located within walking distance to everything you need. There is noise from the festival in the square but happy to live with that over a holiday season. Try Tony's Tacos on the...

 Report
Helpful?
Thank Tania M
Fountain Hills, Arizona
Reviewed 28 December 2014

This hotel is not worth your vacation dollars and can ruin your trip. They do not take on line payments and evidently have a drop dead rule to be there by 2 pm or they cancel your room . We have numerous emails to the Hotel Manager during the past few weeks detailing our arrival time and payment plans. We...

 Report
Helpful?
Thank Whoohouse
Toronto, Canada
Reviewed 3 November 2014

This a gem of a hotel in a magical Mexican city! very basic, but clean with very helpful staff. The only downside is the noise from the main square during a festival, but that would not stop me from staying there again. Perfect location for exploring the city. Suitable for singles, couples, families. mostly Mexican tourists staying there.

 Report
Helpful?
Thank SusanC507
Orange County, California
Reviewed 8 October 2014

This hotel was recommended by a family member who travels to Puebla often. It was just as the reviews reported: clean, nicely maintained, courteous staff and fabulous location to the Zocalo. It was within a short walk of shops and restaurants with tables and umbrellas for doing nothing but eat and watch. Because it was September (independence month from Spain),...

 Report
Helpful?
Thank Kathryn W
Ashbourne, Ireland
Reviewed 15 January 2014

Superb hotel located in the city center of Puebla. On top of the great location, the hotel has superb beds, clean and friendly staff that were always willing to help you and accommodate wherever requests you have. Is less than a minute walk to the main plaza and you can literally look at the Puebla's cathedral from the hotel entrance....

 Report
Helpful?
1Thank Mexicolindo

44 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (44)
Viewed
Room/Suite (10)
Viewed
Hotel & Grounds (11)
Viewed
Family/Play Areas (2)
Viewed
Bathroom (3)
Viewed
View from Room (1)
Viewed
Other (17)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Puebla hotels
0.2 km away
Hotel del Portal
Hotel del Portal
#40 of 95 in Puebla
110 reviews
0.1 km away
Hotel Puebla Plaza
Hotel Puebla Plaza
#81 of 95 in Puebla
59 reviews
0.1 km away
Hotel Royalty Centro
Hotel Royalty Centro
#61 of 95 in Puebla
113 reviews
Show Prices
Show Prices
Show Prices
0.2 km away
Hotel Gilfer
Hotel Gilfer
#36 of 95 in Puebla
88 reviews
0.3 km away
Hotel Andante
Hotel Andante
#14 of 95 in Puebla
100 reviews
0.5 km away
El Hotelito
El Hotelito
#41 of 95 in Puebla
189 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service

Additional Information about Santiago Hotel Puebla

Address: 3 Poniente No. 106, Puebla, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Number of rooms: 262
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Santiago Hotel Puebla staff and other travellers.
3 questions
Ask a question
Questions? Get answers from Santiago Hotel Puebla staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try another hotel!!”
 of 5 bubbles RogerS017, 29 Dec 2014 | Read review
“GET ANOTHER HOTEL this business does NOT provide good customer service.”
 of 5 bubbles Whoohouse, 28 Dec 2014 | Read review
“We stayed in Room 501. excellent if you want access to the 5th floor terrace as if it was your own, but a little lacking in privacy when others use it. Good cross breeze due to windows on both sides. and a view of the cathedral from the shower!”
 of 5 bubbles SusanC507, 3 Nov 2014 | Read review
“Our room was smallish but equipped with all the necessities of travel.”
  • View of room with nice touch every day our room was made up.
  • Cathedral steps from room.
 of 5 bubbles 314kathrynw, 8 Oct 2014 | Read review
“We preffeer to book the last floor rooms,because the terraza its directly there.”
 of 5 bubbles BeatrizK116, 21 Sep 2012 | Read review
5 of 5