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Courtyard Puebla Las Animas

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169 Reviews from our TripAdvisor Community

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Showing 40: English reviews
Halifax, United Kingdom
Reviewed 13 July 2016

Back for the first time after a couple of years. There's been a lick of painted added outside but inside it's like a comfortable slipper. Rooms are not the most modern decor but decent size, clean and very comfortable. Service is excellent, attentive, friendly and the hotel has a nice family feel about it. I love the breakfast here, they...

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Helpful?
Thank Mbp1957
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you for sharing your experience at the Courtyard Puebla Las Animas. I appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again...

Manchester, United Kingdom
Reviewed 7 May 2016 via mobile

The reception staff were very helpful, offering to let us view the room before settling on a final choice and our request for conjoined rooms through a booking agency had been sorted perfectly. Whilst the reception area and gym equipment was modern the same couldn't be said for the decor in the rooms which are in need of an urgent...

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Helpful?
Thank willofjrh
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you Willofjrh for taking the time to share your recent experience at the Courtyard Puebla Las Animas with us. I was disappointed to hear about your experience in our hotel. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay. Your valued feedback highlighted a number of areas for improvement...

Richmond, Virginia
Reviewed 28 April 2016 via mobile

I can easily say this hotel is one of the worst Marriot hotel as far check in and customer service I have experienced in all my travels. When one checks as a Marriot platinum member they have no idea your coming to stay at that property. Completely contradics the Marriot culture for their customer. The manager stands there and does...

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Helpful?
Thank bryanwes
Ruben G, Director General at Courtyard Puebla Las Animas, responded to this review

Dear Bryanwes: Thank you for taking the time to let us know how we’re doing. It’s worring to read that you didn’t enjoy the service in our hotel, especially in the front desk area. It is very important to know where we can improve. It is the only way that the hotel staff can be better and serve you. Thank...

Colorado Springs, CO
Reviewed 19 April 2016

The hotel is located on a busy intersection as others have noted, which makes it difficult to pull in to. Check-in was smooth and we found the room to be clean. They have a nice pool which the kids enjoyed. Breakfast buffet was included for 2 of our party. It was good but way overpriced if you had to pay...

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Helpful?
Thank COCowboy
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Dear COCowboy: Thank you for taking the time to let us know how we’re doing. It’s worring to read that you didn’t enjoy the service in our hotel or the service in the rooms. It is very important to know where we can improve. It is the only way that the hotel staff can be better and serve you. Thank...

Dubai, United Arab Emirates
Reviewed 31 March 2016

This hotel is your average (or below average) Marriott Courtyard, indeed it looks like an older version of them, even if the hotel was open few years ago. The rooms facing the bridge have a serious noise problem between the AC units and the cars passing the bridge, is quite bad...The hotel should invest in serious isolation and good double...

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Helpful?
Thank Rafa_Dubai
Ruben G, Director General at Courtyard Puebla Las Animas, responded to this review

Dear Rafa Dubai: Thank you for taking the time to let us know how we’re doing. It’s worring to read that you didn’t enjoy the service in our hotel or the service in the rooms. It is very important to know where we can improve. It is the only way that the hotel staff can be better and serve you....

Myrtle Beach, South Carolina
Reviewed 24 February 2016

Stayed 1 night during journey to Cuernavaca. I arrived late and the swift , courteous efficient service was much appreciated. The rooms are appointed as you would expect from this chain. Beds are better than local Central America product. I was very impressed and slept well.

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Helpful?
Thank NorthBeachTowers
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you very much for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased in general. With your comments is the only way we can improve our service. We invite you to continue using the different promotions and...

Puebla, Mexico
Reviewed 18 February 2016

The room, the light in the bathroom was not working, I reported the problem twice, not fixed. Cleaning crew will not leave water and I had to ask to vacuum the carpet. Breakfast was old. Front desk has rude persons working , no help, seems like they get annoy if you ask a question. NOT professional at all. If you...

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Helpful?
Thank Rauoul F
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Dear Rauoul F: Thank you for taking the time to let us know how we’re doing. It’s worring to read that you didn’t enjoy the service in our hotel. It is very important to know where we can improve. It is the only way that the hotel staff can be better and serve you. Thank you very much again and...

Los Angeles, California
Reviewed 27 January 2016

I stayed here last summer for close to 2 weeks and overall, I had a great stay and I will definitely be staying again. It's not a luxurious hotel by any means, but it was a typical Courtyard. All of the staff (from the front desk , housekeeping, doormen, servers at the restaurant) were very nice and helpful. One example,...

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Helpful?
Thank Vanesa L
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you very much Vanesa L, for taking the time to let us know how we’re doing. For me and my team at Courtyard Las Animas is a pleasure to know that our service and quality were pleased in general. With your comments is the only way we can improve our service. We invite you to continue using the different...

Reviewed 13 January 2016 via mobile

I've stayed at this hotel twice. Each time for a long stay business trip. The staff are always friendly and wonderfully helpful. The beds are comfy. It has a great outdoors pool area, which can be a great way to spend your time if the weather permits. Unfortunately the position of the hotel means it has two major roads on...

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Helpful?
Thank Ali C
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Thank you Ali C for taking the time to let us know how we’re doing. It’s worring to read that you didn’t enjoy the service in our hotel or the service in the rooms. It is very important to know where we can improve. It is the only way that the hotel staff can be better and serve you. Thank...

Reviewed 10 January 2016 via mobile

I paid with Marriott points and booked thru Marriot app. Staff could not find our reservation, made us wait for 20 min, even though I showed in my iPhone. The worst part - we could not sleep at all!! Our room was in front and close to an overpass, and between the lights of the cars and their noise, made...

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Helpful?
Thank JuanSAgraz
Ruben G, General Manager at Courtyard Puebla Las Animas, responded to this review

Dear Juan Sagraz: Thank you for taking the time to let us know how we’re doing. It’s worring to read that you didn’t enjoy the service in our hotel or the service in the rooms. It is very important to know where we can improve. It is the only way that the hotel staff can be better and serve you....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting

Additional Information about Courtyard Puebla Las Animas

Address: Av 31 Poniente 3333 | Esq Blvd. Atlixco, Puebla 72400, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Puebla > Puebla
Price Range: $72 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard Puebla Las Animas 4*
Number of rooms: 154
Reservation Options:
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Hotel Style:
#10 Luxury Hotel in Puebla
#10 Family Hotel in Puebla
#12 Business Hotel in Puebla
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Questions & Answers

Questions? Get answers from Courtyard Puebla Las Animas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I asked for quiet room and got one!”
 of 5 bubbles Gatubela65, 4 Nov 2016 | Read review
“Ask for a room with the view of the volcano”
 of 5 bubbles ElenaRizk, 11 Oct 2016 | Read review
“the rooms on the pool side are quiter”
 of 5 bubbles 616albertp, 30 Aug 2016 | Read review
“Opposite side to the flyover giving view of the outdoor pool and across to the Puebla eye. It's quieter this side but don't expect silence.”
 of 5 bubbles Mbp1957, 13 Jul 2016 | Read review
“Get a room well away from the overpass”
 of 5 bubbles COCowboy, 19 Apr 2016 | Read review
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