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Capella Ixtapa

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#5 of 23 Hotels in Ixtapa
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Capella Ixtapa
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641 Reviews from our TripAdvisor Community

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Showing 486: English reviews
Independence, Oregon
Reviewed 1 February 2017

Antidote for a cold & nasty NW winter = Capella Ixtapa! We wanted to go back to Cancun where we visiting for a wedding in September when the rates were lower but OMG - try double $ in Jan...forget that! We have been to Ixtapa many times but decided we were sick of the large hotel scene with the techmex...

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Helpful?
1Thank SteveTheStoneGuy
Gerencia-Capella, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you so much for your visit and THANK YOU for your detailed review. Thank you for your comments regarding service, it is with great pleasure we can offer exceptional experiences and service, as evident by your feedback. We hope to have the opportunity to welcome you back in the near future. Sincerely, Philipp Real General Manager

Scottsdale, Arizona
Reviewed 31 January 2017

My husband and I spent four nights at Capella Ixtapa and were in awe of the location and the total experience at the resort. From our check-in, when the General Manager greeted us and made us feel welcome, to our our departure when he was available to send us on our way. Our room, complete with a plunge pool and...

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1Thank spaqueen12
Reviewed 29 January 2017 via mobile

Beautiful venue but not worth the price. Service was excellent but surprised by water at $4 par bottle . All prices were listed in US dollars but when the check came it was in pesos at 90% of the current exchange rate! Food presentation and selection was very good!

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Helpful?
1Thank Robert S
Gerencia-Capella, General Manager at Capella Ixtapa, responded to this review

Dear Friends, Thank you for your visit to Capella Ixtapa, we are indeed glad that you enjoyed your dinner at our stunning restaurant “Seafood Market”. I will review the prices at the restaurant as we continue on our mission to offering memorable experiences and flawless service to all of our guests. We truly hope the opportunity to serve you again...

Minneapolis, Minnesota
Reviewed 27 January 2017

Capella is a gorgeous property about 3.5 miles north of Ixtapa and 1.5 miles south of Playa Linda. The hotel is built into the cliff face overlooking the Pacific Ocean. Great view and nice sunsets facing west. The rooms are good sized and comfortable with a private plunge pool with the room. Totally private. The restaurant selection was weak with...

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1Thank remery1513
Gerencia-Capella, General Manager at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for taking the time to share the experience of your recent stay with us; We regret to know that your experience left you a bittersweet taste due to the situations that somehow shadowed your stay. On the other hand, I will make sure to pass along your compliments to the staff to let them know about...

Springfield, Illinois
Reviewed 23 January 2017 via mobile

Just returned from a week of paradise! This was my fourth stay at the Capella ixtapa. The property is nothing less than perfect. The staff is attentive to every detail to make ones stay memorable. Each room offering a plunge pool, fine linens on a mattress fit for royalty. They offer an awesome spa that plays second to none. The...

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3Thank russl454
Gerencia-Capella, General Manager at Capella Ixtapa, responded to this review

Appreciated guest: On behalf of all the staff at Capella Ixtapa I want to thank you for your loyalty and trust. Thank you for the fantastic review! It's great to know you had a great experience with us and particularly enjoyed the plunge pool, the food and our service. We'll continue working hard to provide a first class service; we...

Springfield, Missouri
Reviewed 22 January 2017

This place is beyond words! The penthouse where we stayed was like a dream house. We stayed up late and watched TV outside then turned out lights and watched the stars...magnificent is not a good enough description. The bed and linens were ultra luxury and pools are amazing...the seafood restaurant is pricey but so worth it! Fresh juices every am...

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2Thank Stephanie G
Gerencia-Capella, General Manager at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for the great review. We are thrilled to know you found your stay with us to be "Crème de la crème” including our staff. Thank you for choosing Capella Ixtapa, and we would love to see you again soon for an even more magical stay! Sincerely, Philipp Real General Manager

Calgary, Canada
Reviewed 17 January 2017

We did not stay at the hotel but did go for Christmas eve dinner at the Terrace Restaurant. Absolutely outstanding! Beautiful setting overlooking the ocean, quiet intimate tables, superior service and incredible ambiance. The food was exceptional; attentiveness very appreciated. A truly memorable evening!

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1Thank scott6839
Gerencia-Capella, General Manager at Capella Ixtapa, responded to this review

Dear Friends: Thank you for the great review! We couldn't be more pleased than we are knowing that you experienced an "Outstanding Christmas Dinner” with us. We'd love to have you stay with us on your next visit to Ixtapa and have the pleasure to serve you. Sincerely, Philipp Real General Manager

Seattle, Washington
Reviewed 13 January 2017

I cannot say enough good things about Capella Ixtapa. From the staff (amazing) to the rooms (clean, luxurious, modern) to the grounds (beautiful) to the food (delicious) our entire experience was 5-star all the way. We stayed for 5 wonderful nights and we barely left the property, you don't need to! I've been back now for a week and still...

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3Thank seattlegirl206
Gerencia-Capella, General Manager at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for your visit to Capella Ixtapa, we are indeed glad that you enjoyed your visit to our beautiful hotel. I would like to take this opportunity to thank you for taking the time to share your positive experience during your stay with us. We would to love to see you again at Capella Ixtapa and have...

Reviewed 3 January 2017

My girlfriend and I recently stayed here after going to a former Capella, but now it's own thing, The Resort At Pedregal in Cabo, MX. After Cabo, my girlfriend became interested in Capella and I was intent on just going back to Pedregal on our next trip. I am glad we didn't (even though I would definitely still go back...

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1Thank Mike C
Gerencia-Capella, General Manager at Capella Ixtapa, responded to this review

Appreciated guest: I would like to take this opportunity to express my appreciation for such a nice, positive and detailed review. I am thrilled to know that you had a great time with us and that we created a memorable experience for you. I’m glad to learn that you took advantage of amenities, the spa, the restaurant and your room....

nyc
Reviewed 2 January 2017

We don't usually take relaxing vacations but Capella Ixtapa has changed our mind, hopefully we will be able to come back here every year. The room is amazing, we are in one of the penthouse suites, the views are fabulous - I want to buy a condo on the bay that i can see from my room but then I...

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Thank shirleytempleNyc
Gerencia-Capella, General Manager at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for the wonderful review! We are so happy to hear you loved our hotel, it is with great pleasure we can offer exceptional experiences and service, as evident by your feedback. We truly hope to have the opportunity to welcoming you back in the near future. Sincerely, Philipp Real General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Capella Ixtapa is a Mexico luxury resort set inside a rock cliff overlooking the Pacific Ocean. The property features suites, private plunge pools, a world-class spa, restaurants, tequila bar, beach wedding locations, and more. ... more   less 

Additional Information about Capella Ixtapa

Address: Paseo Punta Ixtapa S/N | Zona Hotelera II Playa Linda, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: $426 - $680 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Capella Ixtapa 5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Capella Ixtapa Hotel Ixtapa
Capella Ixtapa Zihuatanejo
Capella Ixtapa Hotel Zihuatanejo
Hotel Style:
#1 Romantic Hotel in Ixtapa
#2 Family Hotel in Ixtapa
#4 Luxury Hotel in Ixtapa
#5 Spa Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Capella Ixtapa staff and other travellers.
52 questions
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Questions? Get answers from Capella Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not a bad room to be had. All have great views, plunge pools.”
 of 5 bubbles brimackmat, 7 Mar 2017 | Read review
“All rooms have their own plunge pool with a terrace and an ocean view, you can't go wrong with any room.”
 of 5 bubbles SparkeyCD, 3 Mar 2017 | Read review
“Ive stayed in several rooms, all lovely,but I have to say The Penthouse is the way to go!”
 of 5 bubbles yoginiok, 3 Mar 2017 | Read review
“Not a bad room in the place. The penthouse suites are amazing and may be worth the upgrade. We were perfectly happy in our standard suite.”
 of 5 bubbles SteveTheStoneGuy, 1 Feb 2017 | Read review
“There are no bad rooms here. All overlook the ocean.”
 of 5 bubbles spaqueen12, 31 Jan 2017 | Read review
5 of 5