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Capella Ixtapa

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#5 of 23 Hotels in Ixtapa
Certificate of Excellence
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1 room 2 adults 0 children
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Capella Ixtapa
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641 Reviews from our TripAdvisor Community

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Showing 486: English reviews
Houston, Texas
Reviewed 30 July 2013

Unfortunately, more than once, we've had a considerably padded bill. The hotel and restaurants are beautiful and the food is quite good. We ate in the upstairs Tapas Bar and downstairs at the Fish Market. We were with another couple in the fish market and were inexplicably charged for a third bottle of wine we did not order or drink...

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Helpful?
4Thank Chris S
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for your visit to Capella Ixtapa. I would like to take this opportunity to thank you for taking the time to share your experience during your visit to the Seafood Market. I truly apologize for the mishap in your billing during your visit and we thank you for your feedback which will assist us in the...

Henderson, Nevada
Reviewed 30 July 2013 via mobile

Spent a week at Capella Ixtapa and we "loved" it! Location is stunning, service is top notch and food is great. Yes, this place is "very" expensive but if you have the means, wow what a place! Highly recommend this place to anyone who can afford it!! Have fun...

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Helpful?
1Thank rrredford
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: On behalf of all the staff at Capella Ixtapa I want to thank you for choosing Capella Ixtapa as your vacation destination. I am please to know that you had a wonderful time during your stay. Thank you in advance for recommending us. We truly hope the opportunity to serve you again in the future. Sincerely, Eliezer Quinones...

Houston, Texas
Reviewed 30 July 2013

This was our third trip to Capella and he continues to get better every trip. First, the staff are exceptional and will attend to all your needs. The views are exceptional the quality of food and drinks are over the top great. My wife had a minor medical issue and they were very hands on and we has access to...

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Helpful?
Thank Dranch21
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Hola Amigos, Thank you for taking the time to share the experience of your recent stay with us; especially for your praise of your Personal Assistant Margarita and Chef Alex, I am certainly sharing this with them. I am glad to know you felt comfortable with the way we handled your wife’s medical issue, this makes us indeed satisfied. Thank...

Mexico City, Mexico
Reviewed 29 July 2013

One of the best experiences in a resort you can have. Perched in the cliff above the pacific, you have an excellent view from every room, and from the penthouses it is breathtaking. Service is outstanding, and all the food is awesome. All restaurants boast extraordinary quality and extreme attention to detail. Room service food also provides great food 7...

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Helpful?
Thank R S
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for selecting us as your vacation destination. I am glad to hear that you enjoyed the view from the penthouse suite, it is absolutely stunning. I am also grateful for your comments regarding food and service. We are thrilled to know we met your expectations and we created a memorable experience. I truly look forward to...

New York City, New York
Reviewed 20 July 2013

Very tranquil for couples only and amazing views for our 6 days 5 night trip! Margarita our personal assistant was friendly and helpful. She went out of her way to ensure that the romantic birthday getaway was just that! Judia one of our servers was so friendly, sweet and helpful she made the birthday celebration overlooking the cliff amazing. The...

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Helpful?
Thank NY_ShoeGirl
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: I am glad that you enjoyed the amazing views for your terrace. We are fortunate to have such an extraordinary team; I will share your kind words with Margarita and Judia. I truly apologize for not meeting your expectations regarding your experience with room service. I will make note of your observations. I am pleased to hear that...

Los Angeles
Reviewed 18 July 2013

We had such an amazing time here! We stayed for 4 nights and the first 2 days were stormy but we still loved our entire stay. The spa treatments were amazing and all of the staff were so sweet, accommodating and professional. I think our room number was 651? The rooms are smaller but gorgeous and you have everything you...

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Helpful?
1Thank trojanheart05
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for sharing your experience. I am pleased to hear you enjoyed our suites, the balconies and the amazing plunge pool. We work hard to ensure the highest level of service and comfort. In your next visit, we will create another exceptional experience for you. I will make sure to pass along your compliments to the staff...

houston
Reviewed 17 July 2013

I admit, we have been to some very nice hotels. This one sits right up there. We were welcomed to the property at arrival where we met our personal concierge Margarita and were introduced to the property and our simply elegant room. Fresh flowers awaited and a candle was lit. The (wow factor) view from our penthouse room was beautiful...

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Helpful?
1Thank Lyang
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: Thank you for your visit to Capella Ixtapa. I would like to take this opportunity to thank you for taking the time to share your positive experience during your stay with us. I truly apologize for not meeting your expectations regarding service at Terrace Bar. I will be sharing your comments with the team as we continue on...

Mexico City, Mexico
Reviewed 16 July 2013

For anyone that has stayed at this resort, we have to admit that it is a stunning property. However, it is the staff that makes the different. The way they make you feel is almost hard to explain. After the first day, we felt part of the family. Everyone knew our names and they remember what we liked from the...

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Helpful?
1Thank CCARLGN88
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Appreciated guest: On behalf of all the staff at Capella Ixtapa I want to thank you for selecting Capella Ixtapa as your vacation destination. I am glad to hear you had a wonderful time during your stay. Thank you very much for taking the time to write about your experience. Your feedback is very valuable to us. We truly hope...

Vienna, Austria
Reviewed 11 July 2013

We came to the hotel an it seemed to be very, very nice. Friedly stuff and good service, but.... If you look at the details it sucks - for this price. We had a suite there and some pieces of "design" have been taped to the wall not to fall off. The nice flowers we got for a welcome have...

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3Thank andres049
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Dear distinguished guest: On behalf of all the staff at Capella Ixtapa, I would like to take this opportunity to thank you for your valuable feedback. We regret to hear you were disappointed in some aspects of your visit. We take comments of this nature very seriously as we pride ourselves on being a unique place with genuine hospitality. We...

London, United Kingdom
Reviewed 10 July 2013

What's not to like about this property. It was our 30th anniversary, and I was told that this place is perfect for adults, not necessarily with children. It was a shoulder season and totally lived up to billing. Fantastic service, incredible room with view, great activities (we did a private cooking class and private fitness instruction), a great spa (seemed...

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Helpful?
3Thank TLeavitt
Eliezer_Quin0nes, Director General at Capella Ixtapa, responded to this review

Dear distinguished guest: I want to express my gratitude for your kind words. I am pleased to know that you had a great time with us and that we created a memorable experience for you. We are happy to hear that you enjoyed the cooking class as well as the magnificent ocean view from your suite. Thank you in advance...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Capella Ixtapa is a Mexico luxury resort set inside a rock cliff overlooking the Pacific Ocean. The property features suites, private plunge pools, a world-class spa, restaurants, tequila bar, beach wedding locations, and more. ... more   less 

Additional Information about Capella Ixtapa

Address: Paseo Punta Ixtapa S/N | Zona Hotelera II Playa Linda, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: $426 - $680 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Capella Ixtapa 5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Capella Ixtapa Hotel Ixtapa
Capella Ixtapa Zihuatanejo
Capella Ixtapa Hotel Zihuatanejo
Hotel Style:
#1 Romantic Hotel in Ixtapa
#2 Family Hotel in Ixtapa
#4 Luxury Hotel in Ixtapa
#5 Spa Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Capella Ixtapa staff and other travellers.
52 questions
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Questions? Get answers from Capella Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not a bad room to be had. All have great views, plunge pools.”
 of 5 bubbles brimackmat, 7 Mar 2017 | Read review
“All rooms have their own plunge pool with a terrace and an ocean view, you can't go wrong with any room.”
 of 5 bubbles SparkeyCD, 3 Mar 2017 | Read review
“Ive stayed in several rooms, all lovely,but I have to say The Penthouse is the way to go!”
 of 5 bubbles yoginiok, 3 Mar 2017 | Read review
“Not a bad room in the place. The penthouse suites are amazing and may be worth the upgrade. We were perfectly happy in our standard suite.”
 of 5 bubbles SteveTheStoneGuy, 1 Feb 2017 | Read review
“There are no bad rooms here. All overlook the ocean.”
 of 5 bubbles spaqueen12, 31 Jan 2017 | Read review
5 of 5