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Krystal Ixtapa

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Krystal Ixtapa
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649 Reviews from our TripAdvisor Community

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Showing 329: English reviews
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Victoria, Canada
Reviewed yesterday NEW

This is by far the worst hotel I have ever stayed in, nothing at all like the glorious photos on all the different websites. We are still here and quite honestly can't wait to go home. We asked for a fridge at check in and was told we would have to pay $36 per night, which I very reluctantly agreed...

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Helpful?
1Thank Karenvanbeers
Langley
Reviewed 2 weeks ago

It was a fabulous location and the Krystal provided a solid 3.5 rating. Staff friendly and accommodating!! A few glitches but nothing really noteworthy! WATCH the Pool Deck! Saw many guests slip and fall, including myself. Spent the end of my vacation in a wheelchair. The hotel doc was fabulous, Caring and competent and affordable.... the hotel was not the...

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Helpful?
Thank pjammers
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Thank you very much for your nice comments about us, we appreciate the time that you took to let us know your experience in our resort. We are happy to know that our friendly staff made your stay enjoyable. Be sure that we will share this information with them. We just want to say that we will be more than...

Langley, Canada
Reviewed 3 weeks ago

After a week in the friendly, welcoming atmosphere of the Krystal we were sorry to leave - but duty calls. The check-in took a while due to the number of guests arriving at the same time but it was very efficient once we got to the front of the line. Our first room (#701) was noisy with A/C running below...

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Helpful?
Thank Lyle321
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Thank you very much for your nice comments about us, we appreciate the time that you took to let us know your experience in our resort. We are happy to know that our friendly staff made your stay enjoyable. Be sure that we will share this information with them. We just want to say that we will be more than...

Pickett, Wisconsin
Reviewed 3 weeks ago

The room was very nice, but not 5-star. We weren't in the room that much anyway, so we didn't need anything fancy. The staff, at every level, was very friendly and helpful. There was always someone there to help if we had questions. The beach was really nice, as were the pools. We spent much more time on the beach....

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Helpful?
Thank Liz N
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Thank you very much for your nice comments about us, we appreciate the time that you took to let us know your experience in our resort. We are happy to know that our friendly staff made your stay enjoyable. Be sure that we will share this information with them. We just want to say that we will be more than...

Winnipeg, Canada
Reviewed 4 weeks ago

We stayed at the Krystal for a week in February 2017. This is a solid 3.5 star in my opinion. The beach is great and the pool is warm. The food at the buffet is good, about what you would expect at this level. We booked at the Italian restaurant in the resort for Valentines Day, the food was fantastic!...

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Helpful?
2Thank Kevin M
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Thank you very much for your nice comments about us, we appreciate the time that you took to let us know your experience in our resort. We are happy to know that our friendly staff made your stay enjoyable. Be sure that we will share this information with them. We just want to say that we will be more than...

Reviewed 4 weeks ago

This resort is exactly what yo would hope for in a 3 to 3.5 start resort. Everything was adequate. The exceptions being the staff, who I found to be very friendly, courtesy and they even laughed at my jokes (although I might question the veracity of some of their laughter). The other exception is the beach, 5 km of beautiful...

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Helpful?
Thank Sizaphitz
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Thank you very much for your nice comments about us, we appreciate the time that you took to let us know your experience in our resort. We are happy to know that our friendly staff made your stay enjoyable. Be sure that we will share this information with them. We just want to say that we will be more than...

Grand Traverse County, Michigan
Reviewed 4 weeks ago

I have spent many years at the Krystal to get away from the cold of Michigan, USA. The Krystal has always been a smaller homey hotel in Ixtapa. Which is one thing we love, all the staff is consistent and welcome us back year after year. This year to our great surprise many updates have acquired. The hotel has been...

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Helpful?
3Thank ehall686
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Thank you very much for your nice comments about us, we appreciate the time that you took to let us know your experience in our resort. We are happy to know that our friendly staff made your stay enjoyable. Be sure that we will share this information with them. We just want to say that we will be more than...

Houston, MN
Reviewed 4 weeks ago

This was our 6th trip to Ixtapa and the Krystal. The hotel is not a 5 star by any means, but we like it for the value and location on the beach. The staff is excellent. Armondo in reservations is great to work with with. The pool staff has become almost family. Jose, Jesus, Annibel and Andreas the security guy....

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Thank Fittings_13
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Thank you very much for your nice comments about us, we appreciate the time that you took to let us know your experience in our resort. We are happy to know that our friendly staff made your stay enjoyable. Be sure that we will share this information with them. We just want to say that we will be more than...

Mallaig, Alberta, Canada
Reviewed 4 weeks ago

We just got back from 2 weeks at the Krystal Ixtapa and it was our first time to Ixtapa The resort was just what I expected!! Good People working there, Great food but not as many choices as in other resorts and Good beer on tap and cheap rum, Vodka and Tequila . Only a few things would have to...

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Helpful?
Thank Ray G
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Thank you very much for your nice comments about us, we appreciate the time that you took to let us know your experience in our resort. We are happy to know that our friendly staff made your stay enjoyable. Be sure that we will share this information with them. We just want to say that we will be more than...

Kingston, Canada
Reviewed 4 weeks ago

The beach at this resort is spectacular , beautiful sandy and great walking. The hotel is older but clean. Staff is friendly and very helpful. The food at the Bogart Restaurant was very good. The Italian Restaurant food was okay. The meals at the buffets were adequate, you could always find something to eat. We had one open fiesta buffet...

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3Thank Kathy D
Mireille Alondr... S, Maitre de Lobby at Krystal Ixtapa, responded to this review

Thank you very much for your nice comments about us, we appreciate the time that you took to let us know your experience in our resort. We are happy to know that our friendly staff made your stay enjoyable. Be sure that we will share this information with them. We just want to say that we will be more than...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Krystal Ixtapa awaits you with 255 recently refurbished rooms & suites, all offering cozy contemporary style, and extraordinary ocean views from your private terrace. You can truly relax with your choice of one of the best beaches or the most spectacular swimming pool in Ixtapa, with its own waterfall & waterslide! Located very close to the golf course, marina, and shopping, you will be able to truly experience all that Ixtapa has to offer. ... more   less 

Additional Information about Krystal Ixtapa

Address: Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: $96 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Krystal Ixtapa 3*
Number of rooms: 255
Reservation Options:
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Also Known As:
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Resort Ixtapa
Nh Krystal Ixtapa
Ixtapa Krystal
Hotel Style:
#12 On the Beach Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Ixtapa staff and other travellers.
48 questions
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Questions? Get answers from Krystal Ixtapa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher up provides a better ocean view”
 of 5 bubbles pjammers, 6 Mar 2017 | Read review
“We preferred the room away from the A/C machinery.”
 of 5 bubbles Lyle321, 27 Feb 2017 | Read review
“All the rooms overlook the ocean, so there really isn't a bad room!”
 of 5 bubbles UnhappyinWI, 27 Feb 2017 | Read review
“Avoid rooms 201 through 207 (they overlook the air conditioning system and are noisy as a result)”
 of 5 bubbles Sizaphitz, 20 Feb 2017 | Read review
“Ask for pool side room up high above 4th floor for a great view.”
 of 5 bubbles ehall686, 19 Feb 2017 | Read review
5 of 5