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Azul Ixtapa Beach Resort & Convention Center

Booking.comUS$157*
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#8 of 22 Hotels in Ixtapa
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Azul Ixtapa Beach Resort & Convention Center
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768 Reviews from our TripAdvisor Community

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Showing 371: English reviews
Regina, Canada
Reviewed 5 February 2017

Just returned from a stay at this hotel 2 days ago. I was pleased with the quality and service here. Bar Service - exceptional staff and service Pool area - great, the area for kids was great as well Al a Carte' - always a great meal Buffet - disappointed in selection and food temperature. In fact one night was...

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Helpful?
5Thank whitewine4
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

Ontario, Canada
Reviewed 4 February 2017 via mobile

We had a fantastic vacation! This was our first time to the west coast of Mexico. Typically we go to the Caribbean. The weather was fantastic and it was very relaxing. The bus ride from the airport was about 20-30 minutes. They had corona on the bus (2 for $5 American or 50 pesos). I didn't see much American or...

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Helpful?
9Thank sidmyers
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

Reviewed 3 February 2017 via mobile

I just returned from Azul Ixtapa this morning. This hotel is well worth the money. Rooms were great. All ocean view. Maids came daily to clean, and also came at night to turn down the beds and leave more clean towels if needed. The chocolates on the pillow were a great touch. Food was good. 3 A-la-Carts and 3 buffet...

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Helpful?
6Thank Carrie L
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

Reviewed 3 February 2017 via mobile

Let me seat by saying that my wife and I have been to Mexico 10 times and this is our second trip with our kids. The first trip with the kids was to the Crown Paradise in Cancun, which was a decent kid friendly resort however the ocean was too rough for the kids to swim in. We knew going...

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Helpful?
6Thank ryan v
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We apologize that your stay with us wasn't a pleasant one, and we weren't able to reach your expectations, for which we are taking necessary actions with the areas involved. Our quality of service isn't what you unfortunately received...

Reviewed 1 February 2017 via mobile

Food mediocre at best and room temperature (steam tables were not working properly). Staff all excellent. Hotel is clean, but due for a facelift. Beach is brown hard packed and always wet due to water running onto the beach constantly. Looks like spring fed water. No coffee maker in the room and an empty bar fridge. Pools were fine and...

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Helpful?
3Thank Kim S
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We apologize that your stay with us wasn't a pleasant one, and we weren't able to reach your expectations, for which we are taking necessary actions with the areas involved. Our quality of service isn't what you unfortunately received...

Toronto, Canada
Reviewed 30 January 2017

Staff: Super ppl like mother: have more Facility: Luxary in Great value160% Location: perfect green to ocean setring Flight: not bad Sunwing need to do better Airport: one of the cleanest and cutest Activity: Best Gym best running paradise best pool side Food: Plenty of ingredients and they love to customise for your taste....it can be concept they can work...

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Helpful?
5Thank YATREEGAN
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear Guest: It is a pleasure to express our gratitude for your kindly preference, especially for the valuable time that you took to let us know your impressions concerning the facilities and service provided during your recent stay. We sincerely appreciate your comments that give us the opportunity to know our guest’s valuable opinion since this is the key to...

Montreal, Canada
Reviewed 18 January 2017

Stay at the Grande.. Everything is muy Grande!. The sister resort is the armpit of the the other resort. That being said you can't beat the view and the sunsets. We had included room service through Sunwing which was nice but the food is mediocre at best especially at the buffets. The Costa Azul was the only restaurant I enjoyed....

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Helpful?
2Thank hello1155032
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We apologize that your stay with us wasn't a pleasant one, and we weren't able to reach your expectations, for which we are taking necessary actions with the areas involved. Our quality of service isn't what you unfortunately received...

Reviewed 18 January 2017 via mobile

First off I would like to personal thank Jonathan Ayala for taking care of our every need. Jonathan went above and beyond taking care of our wedding and vacation. The Azul is very lucky to have a guy like him that is very personable and professional, I can't thank you enough Jonathan you will forever be in our hearts for...

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Helpful?
8Thank Billy M
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. Were happy to hear you had a pleasant stay with us and thank you for considering Azul Ixtapa Hotels as your choice! We hope to see you again in a near future. Cordially – The General Directorate of Azul...

Regina, Canada
Reviewed 17 January 2017

Fellow Canadians....you don't need to exchange your CAD to USD before you go. The hotel will exchange right from CAD to Mexican Pesos. Just don't bring any coin, including loonies & toonies because they won't take those, only bills. Last week the exchange was 1CAD to between 13.50 - 14.50MXN. There are a lot of bees at this resort and...

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Helpful?
1Thank Cheryl B
Minnetonka, Minnesota
Reviewed 17 January 2017

This was our 7th vacation back to Ixtapa and The Azul Ixtapa Resort and Convention Center. We choose to vacation on the West coast of Mexico in December because the weather seems more predictable, and by predictable I mean beautiful. This year we stayed Dec.3rd thru Dec.10th. Now, on to the review. RECEPTION & ROOM For the last 4 years...

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Helpful?
7Thank trharts
Consuelo_calidad, General Manager at Azul Ixtapa Beach Resort & Convention Center, responded to this review

Dear client: Thank you for having taken your to provide us with your comments about the service provided during your stay. We will follow up on the observations mentioned. We hope that in a near future you will consider giving us the opportunity to provide you with the service you deserve. Cordially – The General Directorate of Azul Ixtapa Hotels

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Shuttle Bus Service
  • Airport Transportation

Additional Information about Azul Ixtapa Beach Resort & Convention Center

Address: Boulevar Paseo Punta Ixtapa s/n Lote 2 | Zona Hotelera II, Ixtapa, Zihuatanejo 40880, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: $219 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Azul Ixtapa Beach Resort & Convention Center 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Melia Azul Ixtapa Hotel Ixtapa
Sol Melia Azul Ixtapa
Sol Melia Ixtapa
Hotel Style:
#5 On the Beach Hotel in Ixtapa
#6 Romantic Hotel in Ixtapa
#6 Family Hotel in Ixtapa
#6 Top resorts Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Azul Ixtapa Beach Resort & Convention Center staff and other travellers.
153 questions
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Questions? Get answers from Azul Ixtapa Beach Resort & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure you mention balcony and don't expect one just because you have a beach view-our mistake!”
540Sherry, 14 Apr 2017 | Read review
“Easy to use Canadian currency”
lloydf541, 13 Apr 2017 | Read review
“ask for a room with a balcony and higher than 15 floor”
cabranca844, 2 Apr 2017 | Read review
“If possible, ask for an upper room to get views above the palm trees. We were on the 7th floor and loved the view.”
mikee47, 24 Mar 2017 | Read review
“Stay next door at the Grande”
Rainy_Vanc0uver, 23 Mar 2017 | Read review
5 of 5
Booking.com
US$157* /night
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PricelineUS$182
Orbitz.comUS$176
TravelocityUS$176
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*Disclaimer
Prices are for 1 room, 2 adults
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