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Sunscape Dorado Pacifico Ixtapa

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Sunscape Dorado Pacifico Ixtapa
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2,025 Reviews from our TripAdvisor Community

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Showing 1,283: English reviews
Medicine Hat, Canada
Reviewed 25 February 2014

Pro's and Con's We had a great stay at this resort. The staff are great from the time we arrived until we left. They took care of any issues immediately whether they were small or annoying, [hair dryer,towels,safe opening.] Every evening we would receive a activity report for the following day to tell you what was happening and what restaurants...

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3Thank Phillip K
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Phillip K, Thank you so much for your opinion. We appreciate your feedback as it provides us with information that is helpful to identify those opportunity areas that we may be overlooking. It is so great to read that you enjoyed Ixtapa, and the resort itself despite the drawbacks that you have already mentioned. Rest assured that we will...

Port Hope, Canada
Reviewed 24 February 2014

Currently spending my last evening at Dorado Pacifico. The following are my observations: 3 out of 4 elevators work. Only time there has been issues is when guests insist on stuffing 12 in an elevator rated for 7. Resort has had staff manning elevators that would be fine if common sense and patience prevailed. Property is small and gets strained...

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7Thank bpemberton3
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear bpemberton3, I would like to start y response by thanking you so much for taking the time to write a review of us on TripAdvisor. We value your time and opinion. I will personally give your compliments to Raymundo, Vincent, Cristian, Javier , Marcelo, Thomas, Julio, and all Sunscape Dorado Pacífico Staff for their great service attitude to all...

saskatoon
Reviewed 24 February 2014

The hotel was full for most of our stay. Mostly an older crowd - 40's & up. Some families with kids, but mostly couples. Overall, was a great vacation. Ixtapa weather is perfect. High 20's-low 30's every day with light ocean breeze. Warm all evening. Never wore a sweater. Staff are friendly and hardworking. Elevators: yes they are slow &...

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2Thank winterbegone
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear winterbegone , I would like to thank you so much for your comments on TripAdvosor. They are very important to us. It is nice to know that you enjoyed your vacation despite the drawbacks that you had. Rest assured that we will share your comments with the areas involved in order to optimize our service and avoid this things...

Regina
Reviewed 23 February 2014

Great resort, good food, but especially excellent staff! FOOD: Windows had a great variety for breakfast every morning. You could have french toast, waffles, omelettes or eggs cooked for you and they always had different items on their buffet every morning -- good variety. Afternoon and evening buffets were also good. I found this resort had the most variety of...

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1Thank ReginaCanucks
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear ReginaCanucks , On behalf of Sunscape Dorado Pacífico Ixtapa staff and my own I would like to thank you for writing such a nice and detailed review of your stay with us on TripAdvisor. Your opinion is very important to us, it makes us see clearly and precisely our opportunity areas. I am pleased to know that we met...

Barrie, Canada
Reviewed 23 February 2014

4 star resort with 5 star service. We had quick check in. No wrist bands, no towel cards and best of all no reservations needed for a la cartes. Choice of 3 restaurants nightly that served excellent food. Rooms were a little dated but clean nevertheless. Excellent pool and beach areas, as far as reserving huts and chairs that is...

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Thank Charles C
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Charles C, I would like to thank you so much for your nice review on TripAdvisor, we appreciate your comments and the time you took to write them down, Is really gratifying to read that we met your expectations and that you enjoyed your stay with us. Every day we work hard to make a difference and leave memories...

Vancouver Island
Reviewed 23 February 2014

My two sisters and I spent a lovely week at Sunscape from Feb 9-16. The resort is qualified as a 3.5 star resort, but they certainly strive to make it a 4-star. The rooms are fresh, bright and clean. Our partial view was adequate, although typically we don’t spend much time in the room anyway. The lobby and other common...

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Thank zbaj
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear zbaj, It is a pleasure to read your detailed review on TripAdvisor. Thank you for sharing your comments, they are very important to us. We would also like to thank you for the recognition that you have made to some particular members of our staff, rest assured that we will give them your compliments. All of our staff is...

Virginia, Minnesota
Reviewed 22 February 2014

This is a great resort!! Food is excellent, the beach is amazing, and the property so easy to get around...the staff is very friendly and helpful. Love no wristband needed. The only drawbacks are the elevators (they need to have all working) and the beds are hard like so many hotels. With all resorts the getting up early to have...

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2Thank Owney
Sunscape Ixtapa... E, General Manager at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Owney, I Would like to start my response by thanking you very much for sharing such a detailed review of your stay with us on TripAdvisor. We are very lucky and proud to have Omar, Francisco, Raymundo and Freddy in our team definitely we will share your comments with them and recognize them for their great service. All of...

BC, Canada
Reviewed 19 February 2014

We just returned from Sunscape after 2 weeks vacation. We will return to the area, perhaps not this resort. We have stayed at three other AM Resort Properties (Now Jade, Dreams Villamagna, and Dreams Tullum), so we are comparing this to the others in their chain. For that, we would not return to this property because the amenities are not...

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4Thank travelsalotBC_Canada
Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear travelsalotBC_Canada , Thank you so much for taking the time to write such a detailed review about your stay with us on TripAdvisor. All your comments are very important to us because they help us to realize in which areas we should work more in order to improve the service that we provide to our guests day by day,...

Hamilton, Canada
Reviewed 18 February 2014

I just returned from a week stay February 10 - 17. I travel quite a bit for business and pleasure and I was a bit nervous about this booking. My sister chose this hotel. This is a very beautiful resort. Rooms were extremely clean and surprisingly quiet with the balcony door closed. I loved not having to make any reservations...

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4Thank Elless2014
Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear Elless2014 , On behalf of Sunscape Dorado Pacífico Ixtapa staff and my own I would like to thank you for sharing the comments of your stay with us on TripAdvisor. It is nice to know that despite the issues that you mentioned you stay was pleasant and comfortable, rest assured that we will work on the details that you...

North Vancouver, BC
Reviewed 18 February 2014

This was our second time staying at the Sunscape and it won't be our last. We love Ixtapa and the Sunscape is our home when we stay there. The hotel is small and cozy and the location is right across the street from the shops and restaurants. There is an activities/restaurant agenda sheet in your room each night so you...

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5Thank traciann
Sunscape Ixtapa... E, Director General at Sunscape Dorado Pacifico Ixtapa, responded to this review

Dear traciann , I would like to infinitely thank you for taking the time to write such a friendly review about us on TripAdvisor. Your comments are very valuable to us as it is that everything worked out for you the right way during your stay, we will share your kind comments with David and Raymundo of whom we feel...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The resort offers families, couples and singles an Unlimited-Fun® escape. Each of the 285 guest rooms and suites, located in the 11-story tower, offers a private, furnished balcony with stunning ocean views.The Unlimited-Fun®, vibrant getaway begins with one shimmering pools with two waterslides and a swim-up bar, an Explorer’s Club with a playground, gourmet restaurants, relaxing bars serving premium brands and tons of daily activities. Ideally situated just 10 minutes away from the town of Zihuatanejo, guests will have the opportunity to enjoy fantastic golfing, shopping and nightlife for all ages and interests. ... more   less 

Additional Information about Sunscape Dorado Pacifico Ixtapa

Address: Paseo de Ixtapa s/n | Lote 3-A, Ixtapa, Zihuatanejo 40884, Mexico
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: $219 - $459 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunscape Dorado Pacifico Ixtapa 4*
Number of rooms: 285
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz and Travelocity so you can book your Sunscape Dorado Pacifico Ixtapa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
Hotel Dorado Pacifico
Dorado Pacifico Ixtapa
Hotel Style:
#3 On the Beach Hotel in Ixtapa
#5 Luxury Hotel in Ixtapa
#6 Spa Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Sunscape Dorado Pacifico Ixtapa staff and other travellers.
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Questions? Get answers from Sunscape Dorado Pacifico Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the north side are much better rooms, the view is better and there's not as much noise at night from the clubs in town.”
 of 5 bubbles 370paulinee, 21 Feb 2017 | Read review
“Choose a northwest facing ocean view room.”
 of 5 bubbles randygi, 20 Feb 2017 | Read review
“Furthest away from Senor Frog's!!”
 of 5 bubbles 5hoppy4, 19 Feb 2017 | Read review
“Rooms that face town and partial ocean view are very noisy on Saturday night booming very loud until 5am.Best room numbers in in 14 - 18”
 of 5 bubbles superlean3, 17 Feb 2017 | Read review
“Family suite a must (just the husband & I) Bigger room, comfy bed, great ocean view....”
 of 5 bubbles jkip715, 17 Feb 2017 | Read review
5 of 5