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Park Royal Ixtapa

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Park Royal Ixtapa
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692 Reviews from our TripAdvisor Community

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Showing 369: English reviews
San Diego, California
Reviewed 1 week ago

If you are looking for family friendly, THIS is your hotel. But if you are looking for relaxation, DON'T come here. Food variety is ehhh, Royal reps need to be schooled on customer service ettiquette. Some are very rude, which was my experience.

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Helpful?
Thank Thompson78_12
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good afternoon Mr. Thompson; Please let me thank you in the first place for staying at Park Royal Ixtapa. Since our main goal is to constantly improve the services we offer, any kind of feedback is of great value to us. Please receive my most sincere apologies for the unfortunate situations experienced during your stay. Please be sure that the...

Mexico City, Mexico
Reviewed 1 week ago

Love the atention they have from the moment you walk through that door. Fell in love with the french restaurant. The activities were very fun, except for the ballon war it was fun but it looked like the game was sold.

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Helpful?
Thank Myriam9619
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good morning Mss. Myriam; Above all, I want to thank the confidence placed on Park Royal Ixtapa as host of your vacation and the time taken to share your charming experience. It is with great pleasure that I read the review you kindly shared. It please me to know how special your stay was as your satisfaction is ours as...

Vancouver, British Columbia, Canada
Reviewed 2 weeks ago

They have done renovations to the main lobby but the rest of the hotel is very tired! The pool is in pretty rough shape, lots of missing tiles. The food is good but not much variety of restaurants. The staff are great and the best part of the resort.

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1Thank Jane S
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good morning Mss. Jane; Please let me thank you in the first place for staying at Park Royal Ixtapa. Since our main goal is to constantly improve the services we offer, any kind of feedback is of great value to us. Please receive my most sincere apologies for the unfortunate situations experienced during your stay. Please be sure that the...

Calgary, Canada
Reviewed 3 weeks ago

Do not waste your time using the Park Royal in Ixtapa. The poorest service I have ever encountered. you had to get your own stuff when you sat at the pool or the beach, and they did not always have what you wanted at the bar (like diet coke) and you had to travel to the restaurant and other places...

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Helpful?
1Thank Robert S
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good morning Mr. Roberto; Please let me thank you in the first place for staying at Park Royal Ixtapa. Since our main goal is to constantly improve the services we offer, any kind of feedback is of great value to us. Please receive my most sincere apologies for the unfortunate situations experienced during your stay. Please be sure that the...

Queretaro, Mexico
Reviewed 3 weeks ago

All Inclusive is comfortable but they serve poor quality beverages and food is no the best. The Italian restaurant is really good. They offered me very insistently in buying a membership for getting a better price product name is "vacations for life", I denied of course, I got angry when I realized they have 'better' rooms when you have the...

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Helpful?
Thank marcoU3037VE
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good morning Mr. Marco; First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Ixtapa. Our mission is to make every stay as pleasant as possible. For that reason, we welcome all of our guests' feedback as it will allow us to enhance the services we offer. I extend an honest apology...

Celaya, Mexico
Reviewed 3 weeks ago

Please review your fitness center and menú for the dinner, another point, your said on the Pool rules, Don´t to separate the beach bed (camastros) ans at 7:00 am, all furniture was occuped, I don´t understood why??

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Helpful?
Thank U3696IJluisr
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good afternoon Mr. U3696IJluisr; Before anything else, thank you for your stay at Park Royal Ixtapa. It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations. I extend an honest apology to you for the unpleasant...

Guadalajara, Mexico
Reviewed 4 weeks ago

No customer service oriented. Front desk is slow and everything is an extra cost. They never offer options to try to make you confortable. Drinks aren't good and barman are like never happy face. I won't return.

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Thank gabrielh580
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good afternoon Mr. Gabrielh580; Before anything else, thank you for your stay at Park Royal Ixtapa. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests' satisfaction. It disappoints me to know that we were unable to meet your expectations, for which I make...

Cape Coral, Florida
Reviewed 25 October 2016

Traveled there in May 2016 and was very pleased. Very family oriented hotel ,clean and staff very helpful. The Italian restaurant was well worth it, waiters were very polite and attentive and took the time to explain the menu. Looking foward to my next trip to this beautiful resort.

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Thank squirrel52
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good morning Mr. Squirrel; Please let me thank you in the first place for staying at Park Royal Ixtapa and for taking the time to share your pleasant experience. Allow me to let you know that it is very pleasing to read how much you enjoyed our facilities and services. I am glad that we managed to make you feel...

Yucaipa
Reviewed 6 October 2016

We loved our vacation here. The ocean view from the balcony was gorgeous, and we spent a lot of time up there just enjoying it. The pool is nice and has a swim-up bar, plus there's another bar just to the side, next to the beach access path. The staff is all very friendly and helpful, the rooms are clean...

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Helpful?
Thank Frydaze1
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good afternoon Miss. Frydaze1; First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Ixtapa. Thank you for taking the time to share the delightful experience you had at our resort. It is an honor to read how much you enjoyed our facilities as well as the service provided. Our mission is...

Delano
Reviewed 8 September 2016

Pool very crowded. Food selection was limited, the beds are hard and they had an odor which would make me think if they were clean? The Italian restaurant was great! awesome food there. You need to upgrade and pay more if you want to be comfortable.

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1Thank ricardocU7316AC
HGaleana, Director General at Park Royal Ixtapa, responded to this review

Good afternoon Mr. Ricardo; First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Ixtapa. It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations. I extend an...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
We offer all inclusive vacation packages and specials that will allow you to do more on your visit to the beautiful Park Royal Ixtapa in Mexico. Seasonal specials and vacations are offered throughout the year, so come back often to see what’s new.Our all-inclusive program lets you enjoy yourself even more by keeping it simple. ... more   less 

Additional Information about Park Royal Ixtapa

Address: Blvd. Ixtapa Lote No. 5-A | Zona Hotelera, Ixtapa, Zihuatanejo 40880, Mexico (Formerly Radisson Resort)
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: $152 - $582 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Park Royal Ixtapa 3.5*
Number of rooms: 228
Reservation Options:
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Also Known As:
Park Royal Ixtapa Hotel Ixtapa
Park Royal Hotel Ixtapa
Ixtapa Park Royal Hotel
Hotel Style:
#9 Top resorts Hotel in Ixtapa
#9 On the Beach Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Park Royal Ixtapa staff and other travellers.
26 questions
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Questions? Get answers from Park Royal Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“beds had a odor :( and they were hard. need softer beds”
 of 5 bubbles ricardocU7316AC, 8 Sep 2016 | Read review
“upper levels have better view, right wing gets more sun.”
 of 5 bubbles enriquemail, 6 Jul 2016 | Read review
“Wi-fi is accessible with limitations in the aisles that overlook the lobby in the lower floors”
 of 5 bubbles 1962Eduardo, 18 May 2016 | Read review
“Go higher for the best views. The West facing rooms have the real views.”
 of 5 bubbles d0uglaslg, 10 May 2016 | Read review
“all rooms have an oceanview!”
 of 5 bubbles chelsiea2015, 20 Apr 2016 | Read review
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