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The hotel is old 80s looking, the restaurant taste is medium-low. They don´t have air-conditioner on winter due to they turn general system off (no matter the temperature of the rooms). The cleanness of the bathrooms are not the great thing (consider using sandals to...More
I am regular visitor, about 5 times per year. But everything is getting worse every visit, if you visit during weekend please be aware you are going to have an unpleasant noise from parties at any of the saloons the hotel have. Other unpleasant things...More
Good place to stay if you are on a tight budget. AC in room wouldnt go under 75 degrees. Bed and pillows are pretty hard. My student ID was stolen from the room while it was being cleaned, even though we put up the do...More
we were five couples travelling together. i called ahead to tell them we would be arriving late. unbelievable!!! we parked the van across the street, walked in the lobby and they had all five room keys ready for us! check in was literally less than...More
Response from Verónica D, Public Relations Manager at Hotel Real PlazaResponded 18 April 2017
First of all thank you preference and for sharing your experience with us,
we are glad to know that your stay was pleasant, and that our services were competent we hope to be your first choice on your return to san luis potosi.
I lead a group of eight people and chose this hotel for its location and quality. It is a 10-15 minute walk from the historic center of San Luis and is the level of comfort one would expect from a chain motel in the US....More
1 Thank Benjamin A
Response from Verónica D, Public Relations Manager at Hotel Real PlazaResponded 25 March 2017
First of all thank you for your preference and for taking time to tell your experience with us, I'm glad that your stay were pleasant and that our services have been satisfactory. Also your honest opinion is primordial to improve our services, we...More
NO. There are no english speaking people in the restaurant, bar, spa, or beauty salon. There is on occasion one person at the reception desk with marginal english at best. There may be someone in rge hotel who does... More
NO. There are no english speaking people in the restaurant, bar, spa, or beauty salon. There is on occasion one person at the reception desk with marginal english at best. There may be someone in rge hotel who does communicate well in english but it takes awhile to get them on the phone. No english menus either.