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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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7,816 Reviews from our TripAdvisor Community

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Showing 5,368: English reviews
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Port Williams, Canada
Reviewed yesterday NEW

I had the pleasure of staying at the Hard Rock Riviera Maya in October, 2016 (yes, I am late with my review). This was my first time staying there and was actually there on business for their WOW training with Colin Cowie (Destination Wedding Training). From the moment our transfers pulled up to the lobby I was in awe. Everything...

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Helpful?
Thank TRuffini
Elk River, Minnesota
Reviewed yesterday NEWvia mobile

Jay from Sports and entertainment was wonderful for our family! He showed us around the hotel, took my boys rock climbing, took us to see the monkeys and much more!!! This is our second time back because of Jay and his outgoing attitude!!! The room are so clean and the staff is great!!! Love the little chocolates:) Front desk was...

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Thank Jacklyn C
Tulum
Reviewed yesterday NEW

wONDERFUL STAY, WONDERFUL SERVICE, BEAUTIFUL LOCATION AND FACILITY. The ocean view was breathtaking, the pools were sized perfectly and the service was perfection. We loved taking pictures of the Iguanas along the walk way too. It's a great place to either be secluded or in the middle of the group...something for everyone.

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank robinbW9294FU
Tulum
Reviewed yesterday NEW

This is the first time I've been here and it was incredible. The staff is friendly, courteous, funny and always willing to help and the food is unforgettable! My date and I woke up every day with a comfortable smile!

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank mattbM4223YO
Tulum
Reviewed yesterday NEW

This hotel has the best staff of any hotel that I have ever been to. Very friendly and accommodating. THe rooms were clean, the landscaping was GORGEOUS and immaculate. I would recommend this to others.

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank U7107WOmeganm
Tulum
Reviewed yesterday NEW

Great Experience, excellent staff, unbelievable trip! The service provided by every staff member we encountered made us feel like we were royalty. I highly recommend this resort, one of the best I have ever stayed in!

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Thank kimberlybB7023JL
Phoenix, Arizona
Reviewed yesterday NEW

I was just got home last night from my trip to the Hard Rock. It was awesome, I was there for my cousins wedding and it was beautiful. The hotel did an amazing job with the wedding their was a group of about 50 of us for the wedding. The stay was also great, We stayed 2 nights on the...

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Thank karleestatt
Sheridan, Wyoming
Reviewed yesterday NEW

I have never been so spoiled! This facility is filled with people wanting to serve and help. Our experience was truly amazing in every way! The staff is kind and respectful, the facilities are kept clean at all times. The food and service is to die for, and of course, the views and landscaping is breathtaking!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Jessica O
Bloomingburg, New York
Reviewed yesterday NEW

When I first arrived, a staff member said, "I have been waiting for you." At first I thought she had me confused with someone else, but then I realized that at Hard Rock Hotel Riviera Maya every staff member is truly anticipating every guest's arrival! For 5 days my husband and I received the best treatment of our lives! While...

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Helpful?
Thank Jennifer S
Gwinner, North Dakota
Reviewed 2 days ago NEW

We had a great room, with all the amenities from snacks, coffee, mini-bar, soda, and water. The food was excellent and so were the servers! We were very pleased with the Hard Rock Hotel, everything was amazing!!!

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2Thank nbcleangreen

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $489 - $916 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, BookIt.com, Prestigia, Travelocity and Jetsetter so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#2 On the Beach Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travellers.
664 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2 level suite with roof top Jacuzzi is an excellent choice for a romantic getaway!”
 of 5 bubbles TRuffini, 21 Feb 2017 | Read review
“3rd floor is the most quiet and most rooms have a hot tub on top!”
 of 5 bubbles karleestatt, 21 Feb 2017 | Read review
“for the music shows, the concert hall was great. convenient and not noisy at all.”
 of 5 bubbles welovelasvegas, 20 Feb 2017 | Read review
“if you can get the roof top rooms with the hot tub they are very private.”
 of 5 bubbles 252chasek, 19 Feb 2017 | Read review
“If you are staying as part of a concert event, head up that buildings 5 & 6 line the concert courtyard.”
 of 5 bubbles 152lesliew, 17 Feb 2017 | Read review
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