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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya
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8,454 Reviews from our TripAdvisor Community

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Showing 5,837: English reviews
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Nanaimo, Canada
Reviewed yesterday NEWvia mobile

Excellent Resort! Accommodation above average and food and layout terrific. Busy resort with continual action. Pools, bars & restaurants exceptional! Diverse food choices which are all inclusive and the drinks are equally refreshing. Entire service top notch and the empowerment with all levels of staff notable. Your perfect holiday is on the top of their list.

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Helpful?
Thank Island44
Reviewed yesterday NEW

Room 2227 - Rock Royalty Level. 14th April - 24th April 2017. Hard Rock Riviera Maya. Heaven - Adults only side From day 1 to 10 we just had the perfect experience throughout, from the friendly staff members to the endless activities, the butler service was phenomenal it's too hard to describe with words, you have to experiance it for...

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank VikramChodha
Reviewed yesterday NEWvia mobile

The entertainment staff on the Hacienda side is GREAT! You will always have a fun time with them. From volleyball, water exercise, snorkeling tour, dancing, games, and the list goes on and on. This is our second time here and have already book another trip. Look for Gerry on the entertainment staff! He is so much fun!!! Also have to...

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Helpful?
Thank Shannon R
Derbyshire, United Kingdom
Reviewed yesterday NEW

Still on cloud 9 after returning from a week of luxury in the heaven section of hard rock! You have me hooked on the hard rock chain and will want this style of holiday everytime ... we have been spoilt! Check in was very quick very informative and by lovely ladies who were looking at my wedding pictures and got...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank EmmaGarns
Riviera Maya, Mexico
Reviewed 2 days ago NEW

The Hard Rock Rivera Maya is SO much fun!!!!! The food was AMAZING! Zen is my favorite restaurant! Service was very nice, only at the steak house on the Heven side was very slow. Gerry and Mimi on the entertainment team are SO much fun! There are so many fun activities here like water vollyball, water polo,etc. I give this...

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Helpful?
Thank Jozlynn G
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Jozlynn G, Thank you for the rockin' review. We are thrilled you and your family were able to take the time to enjoy Hard Rock Hotel Riviera Maya. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and I am glad to hear you felt just...

Olympia, Washington
Reviewed 2 days ago NEW

The food is great!I love that there is a place for the kids to hang out at the cavern club,and the parents have there alone time.Gerry is fun and nice.there is water Polo and it's super fun when there is alot of people!Zen is my favorite restaurant in the resort they cook in front of you!my favorite thing in the...

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Helpful?
Thank Ariana G
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Ariana G, I am thrilled to read your kind words specially your remarks on service quality; it makes all our band members continue doing their best every single day. We concern about all our guests, it is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and...

Reviewed 2 days ago NEW

Had an amazing holiday at this resort. Loved the freedom to come and go and to enjoy all that the Mayan Riviera offers both with respect to enjoying local Mexican life and all the benefits of that an all inclusive resort can offer.

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Helpful?
Thank John E
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear John E, Thank you for the rockin’ review. We are delighted that you had a fantastic vacation and feel the great service from our staff. We would love to roll out the red carpet for you again in the near future. Cordially, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

Middlesbrough, United Kingdom
Reviewed 2 days ago NEW

If you are planning on going to mexico stay at the Hard Rock Riviera Maya. Weather your looking for a place to relax or to have a party its the best of both worlds. The food alone is worth the stay but the staff and the room quality make the hotel that much better.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Gemma R
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear Gemma R, Thank you for your rockin' review! We are glad to know that you lived the Rock Star experience at the fullest. We cannot wait to welcome you soon on our stage and give you once more the celebrity treatment you deserve. Rock on! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

Philadelphia, Pennsylvania
Reviewed 2 days ago NEW

We visited the Hard Rock for the first time for my daughters wedding. The wedding day went without a hitch and the service at the reception was excellent. Ernesto one of the waiters was very attentive. Andreas our driver home provided us with a swift and enjoyable ride back to the airport. All in all it was a wonderful trip...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank lisabD4635AD
Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya, responded to this review

Dear lisabD4635AD, Thank you for taking the time to post your review about your last stay at our resort. We are delighted to know we were able to offer you a wide variety of entertainment and services that you enjoy at the fullest. Be sure our staff always do their best to treat our valued guests like you as true...

Reviewed 2 days ago NEW

Hotel was clean and staff was amazing! I would recommend this hotel to anyone who likes to party. The pool was the best! My only complaint is the lack of food choices. My advice is to ask for a room close to the pool and lobby.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank shann0nmarieb
Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya, responded to this review

Dear shann0nmarieb, Your comment towards our services and facilities are much appreciated. Your comments are truly important as we are always looking for improvements to meet all our guests’ expectations. We really hope to have you here again to pamper you as the special Rockstar you are. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $495 - $1,027 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, BookIt.com, Hotwire, HotelsClick, Orbitz, Hotels.com, Cancelon, getaroom.com and TripOnline SA so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 On the Beach Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 Business Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travellers.
731 questions
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Questions? Get answers from Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The resort in composed of 2 sides, the adult (Heaven) side and the family (Hacienda) side.”
  • Sunrise
  • Sunrise
  • View from Sky Terrace Blg 4
HikerGirl8, 24 Apr 2017 | Read review
“Ocean or pool view on a highr floor.”
Doctordan49, 24 Apr 2017 | Read review
“Rooms by stairs are loud.”
391cherieb, 23 Apr 2017 | Read review
“water views”
jtownBob, 23 Apr 2017 | Read review
“Rooms on the top floor (3rd) have a sky deck with jacuzzi”
  • Sunrise from room in building 4
  • View from the skydeck in building 4
deannagasparottk, 22 Apr 2017 | Read review
5 of 5