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Hard Rock Hotel Riviera Maya

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Hard Rock Hotel Riviera Maya
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7,496 Reviews from our TripAdvisor Community

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Showing 5,102: English reviews
Tulum
Reviewed yesterday NEW

Maríana Itzel Diaz Loyo provided one of the best haircuts I've ever had. Great English and she even convinced me to get a pedicure for the first time. Valuable staff member of Posh. I will go back to your resort for employees like her. Muy Bonita!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank T2298XAstephenr
Reviewed yesterday NEWvia mobile

Beautiful resort. Love the beautiful man made beach. Clear water along with some beautiful fish for your viewing pleasure. Rooms were clean and comfortable. Enjoyed a jacuzzi tub in the bedroom. Fridge was stocked with beverages and water. Food was very plentiful, however it was mediocre. Edible but I've had better food in other all inclusive resorts. Coffee was horrible....

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Helpful?
Thank Kelea W
Durham, New Hampshire
Reviewed yesterday NEW

We spent a long weekend at the Hard Rock and absolutely loved it. The staff was wonderful and very friendly. The food was excellent and the variety was good. There are two resorts here, Hacienda for families, and Heaven, which is adult only. We stayed in Heaven, and it was Heavenly! Everything was kept super clean and well maintained. Our...

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Helpful?
Thank tbearnh
Grand Island, NE
Reviewed yesterday NEW

My husband an a bunch of friends decided to vacation in Riviera Maya at the Hard Rock.......the hotel was great - the food was good and the atmosphere was top notch! Because the beaches are rocky, they have man-made lagoons to swim off of and enjoy the beach side. The staff is top notch and Love their jobs! I wanted...

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Thank JustbkosIcan
NJ
Reviewed yesterday NEW

This is our. Second time at a Hard Rock all inclusive. This resort was a slice of heaven. We spent 4nights and 5 days at the resort to celebrate the upcoming New Years Eve. The hotel was packed and people were friendly and well behaved. We could not believe the amount of food that was being served everywhere on the...

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Thank misoangry
Altoona, Pennsylvania
Reviewed yesterday NEW

This is a beautiful property with excellent service. You are pampered from the moment you step foot on the resort. My only disappointment is there is Harley any rock and roll music being played. Mostly techno stuff.

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Thank K8704WQroberte
Cadiz, Spain
Reviewed yesterday NEW

Everything was aboslutely perfect! The service, the rooms, all the restaurants, the spa, the gym, the activities. We enjoyed every single minute of our time there and for sure we will come back in the future!

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Thank Marttita11
Brampton, Ontario
Reviewed 2 days ago NEW

My experience was amazing. I loved the service receive my the staff. The only thing was that there was no go carts to building 9 lobby. Drop off was at building 8 and it was a very long walk from there. Every other building had drop off in front off the buildings. When it was late at night I would...

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Thank B A
ILLINOIS
Reviewed 2 days ago NEWvia mobile

Wow! We visited over Christmas vacation for a week. Our family of five (kids 22, 20, and 16) stayed in connecting rooms with our room having the rooftop jacuzzi terrace - 7310 and 7308. The location and rooms were incredible. The rooftop terrace was over the top. Definitely worth the extra. We were greeted by Angelica who is an amazing...

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3Thank MOTHEROFTHREE_8
Coopersburg, Pennsylvania
Reviewed 2 days ago NEW

When we arrived at Heaven (the adult side of this resort) our group of 12 was told that we were on the family side. We showed the reservation confirmation that said 3 different places "adults only side", but the hotel insisted that even with that info, we still had to move to the family side. No big deal, so our...

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Helpful?
Thank acaciolo
Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review

Dear acaciolo, Thank you so much for sharing your experience with us. Your comments are much appreciated. Please, accept our humble apologies about your inconveniences, I assure you that we are working diligently to address those areas of opportunity and improve our overall service and therefore the Hard Rock Experience. We would like to change your perception of our service...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. ... more   less 

Additional Information about Hard Rock Hotel Riviera Maya

Address: Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico (Formerly Aventura Cove Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $478 - $1,137 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 1264
Reservation Options:
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Also Known As:
Aventura Cove Palace Hotel Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#2 Business Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Luxury Hotel in Puerto Aventuras
#4 Family Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Riviera Maya staff and other travellers.
613 questions
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Questions? Get answers from Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you are traveling without kids, the Heaven side is really lovely.”
 of 5 bubbles tbearnh, 17 Jan 2017 | Read review
“Our room had a hot top on the top of our room! ASK FOR IT! :)”
 of 5 bubbles JustbkosIcan, 17 Jan 2017 | Read review
“Higher floors have better view, Sky Terrace rooms are great”
 of 5 bubbles frayaw2016, 15 Jan 2017 | Read review
“Close to the main building lots of walking”
 of 5 bubbles wm189, 14 Jan 2017 | Read review
“third floor rooms have a stairway to a private roof area”
 of 5 bubbles Mottin1055, 11 Jan 2017 | Read review
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