We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hard Rock Hotel Riviera Maya

Save
Traveller (8080)
Pool & Beach (1417)
Storyboard
You may also like
Nearby
Ratings and reviews
Certificate of Excellence
  • Excellent75%
  • Very good15%
  • Average6%
  • Poor2%
  • Terrible2%
Travellers talk about
“sun bar”(89 reviews)
“zen restaurant”(80 reviews)
“rock royalty”(99 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Poolside Bar
Fitness centre
Concierge
4 Star Hotel
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock...
View all hotel information
Location and contact
Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico
Hotel website
29 km to Cozumel Airport
43 restaurants are within a 2 km radius
View nearby attractions and restaurants
You may also like
Nearby
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (11,443)
Filter reviews
7,900 results
Traveller rating
5,418
1,387
610
242
243
Traveller type
Time of year
LanguageEnglish
More languages
5,418
1,387
610
242
243
Show reviews that mention
All reviewssun barzen restaurantrock royaltyrock spabrazilian steakhousevacation plannerssuper mariosky terraceheaven poolrock starmonkey tourriviera mayale petit cochonresort creditheaven sectionfoam partylos gallos
FilterEnglish
Updating list...
1 - 5 of 7,900 reviews
Reviewed today

BEST THING MY NOW HUSBAND AND I EVER DID! HAVE A DESTINATION WEDDING. My husband and i got married at the Hard Rock Riviera Maya over memorial day weekend with 75 of our closest friends and family. Lets start from the beginning. Our wedding and...More

Thank dara1129
Hotel's Favourite
Reviewed March 4, 2018 via mobile

This was my second time to hard Rock Hotel’s Riviera Maya. I was so impressed the first trtime, I brought my children back 22 and 24. We stayed on the Heaven side- adults only. The restaurants were great! They have a French restaurant- it was...More

7  Thank Joyce K
Response from Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera MayaResponded March 6, 2018

Dear Joyce K, First, we would like to thank your loyalty to Hard Rock Hotel Riviera Maya. Rockers like you know well how to live the stunning experience. Our team really appreciate your words, they help us to improve every day to keep on giving...More

Reviewed today

We just had 23 family and friends spend a week at the Hard Rock. What an incredible time we all at the facility’s and with the various excursions. The spa at this Hard Rock is the bomb. If you’re thinking about a trip here, don’t...More

Thank Moneydriver1
Reviewed today via mobile

Bestest (I did that on purpose) people in the world for service! There's not enough words or time to tell you all about the good, great, greatest time we had!!! Only thing I would change is I would have written down all the names of...More

Thank Theresa G
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded today

Dear Theresa G Thank you for taking the time to write this review, I am glad to hear your experience was great, I agree all the staff is always trying to improve and receiving training, come back soon so we can rock and roll some...More

Reviewed today

For an all inclusive this place is one of the worst I have stayed in. Many rude employees that would walk by when you were trying get directions or information. Called the front desk and asked for information and it was the wrong instruction EVERY...More

Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank leersmith65
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded today

Hello leersmith65 Thank you for sharing your comments with us, I am sorry to hear your experience was not pleasant, allow me to have one of our agents to contact you shortly to discuss this matter, I would like to point out that it is...More

View more reviews
Most Booked Properties in Puerto Aventuras
See allSee all
About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Beachfront
Free Parking
Breakfast included
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Breakfast included
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$313 - US$734 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$313 - US$734 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#7 Romantic Hotel in Puerto Aventuras
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8080)
Pool & Beach (1417)
Room & Suite (914)
Dining (405)
Family and Play Areas (151)
Business Centre & Event Rooms (30)
Amenities (12)
Questions & Answers
Ask a question