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Hard Rock Hotel Riviera Maya

Traveller (8801)
Panoramas (14)
Traveller (8801)
Panoramas (14)
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Dec. 23Dec. 24
1 room, 2 adults, 0 children
Standard Room
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Certificate of Excellence
GreenLeaders Platinum level
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.
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Property amenities
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Wheelchair Access
Dry Cleaning
Meeting Rooms
Hot Tub
Tennis Court
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Public Wifi
Breakfast included
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Adult pool
Outdoor pool
Breakfast Available
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Room features
Non-Smoking Rooms
Family Rooms
Air Conditioning
Accessible rooms
Good to know
Lagoon View
Full view
Getting there
Cozumel Airport29 km
Cancun Airport69 km
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Nearby restaurants
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Nearby attractions
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Reviews & more
100Room tips
Traveller rating
  • 8,750
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  • 317
  • 335
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The women in charge of the Kids Club are exceptional!!! They went above and beyond to make us feel safe and our children feel so special!! The boys left sad to say goodbye and so excited about their new friends. It made the world of difference :)
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I stayed here in 2018, my first holiday alone with my husband in the 25 years we been together, the staff made everything so perfect, laid out beautiful flowers on our bed, everything was catered for, the food was out of this world. Each member of staff smiled all the time, so fr
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Spent six days here to attend the Cancun Jazz Festival in October 2018. Nice restaurants, staff very friendly and helpful. There is something for everyone. Adults and families can enjoy this location. This location is not as large as the Hard Rock in Punta Cana. It would be great
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We spent 4 nights at the Rock Royalty level on the Heaven side of the resort. I have a walking disability due to a recent surgery and was worried about how large the resort is but the staff did a wonderful job of providing golf cart service to cart us around as needed. Russell wa
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Response from Jan_Hundrieser, Gerente at Hard Rock Hotel Riviera Maya
Responded yesterday
Dear val0307_10, It has been our real pleasure having you here at Hard Rock Hotel Riviera Maya. It is gratifying to know you could experience the Rock star stay at our resort, as we work persistently to get our guests’ satisfaction. We feel very excited by your kind words that help us to keep on rolling every day! Cannot wait for you to come back! Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Fernando Ortega was an Excellent Butler. He was very friendly and efficient. Communicated well and made our last few days relaxing, because he looked after all the details. I would most definitely reserve him for our next visit.
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Response from Jan_Hundrieser, Gerente at Hard Rock Hotel Riviera Maya
Responded yesterday
Hello hhintz, It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities encourage are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. Cannot wait for your next visit! Regards Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Sunrise taken from Sky Terrace
Beautiful Sunrise!
View of Heaven lagoons at sunrise!
View from our rooftop at night!
Is golfing extra and what is the availability? Also how far is bus ride to resort from airport?
Sorry but I do not golf but I think that it does cost extra. Also, the ride is about 45 minutes so just grab a bucket of beers before you leave the airport is what I do. lol
0 votes
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What is the weather like in June? I am thinking of going here with my family but have been told there is a lot of rain. We are planning to go second half of June, after my daughters exams. Thank you
Go go go , rain has never interfered with our many trips. It might rain but for an hour then sun comes out ! And it’s so warm kids will love swimming in rain ! We are scheduled to be there May 30-June 8. Book early place fills up!
1 vote
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With all that is going on in Mexico, do you feel safe at this resort ? We are becoming weary about going to the country 😕
We have been going for years and we always feel safe. You get picked up right from the airport and you are taken directly to the hotel. The hotel does a fantastic job with security.
0 votes
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We are thinking of booking this holiday for a family of four, including two 17yr olds. Is this a suitable hotel for Inbetween teens? We want our girls to have a fun time, and perhaps enjoy more of the adult activities and not be palmed off with kids clubs. Any thoughts on this would be most welcome! Thank you
There seem to be plenty of activities for kids of this age...if you get "resort credits" with your booking, there are many different excursions that provide additional options at no additional cost to you. Really good value for an all inclusive.
0 votes
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Mexico peso or US dollars ? In the resort, shops, spa or tours are charged by Mexico peso or US dollars ? Which currency shall I bring ?
I used to get pesos, but don't any more. If you are spending a lot of time away from the resort at restaurants, markets etc. you can get better prices with pesos as they round up quite a bit is my experience. With the all-inclusive, I spend almost no time away from the resort the last few years and charge everything to the room other than tips. They are happy to have US cash as tips.
1 vote
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"choose room based on activities you would like to engage in because the property is large."
"The second floor has a covered walkway all the way to the lobby."
"Highly recommend the Sky Terrace Rooms on the 3rd floor. The Sky Terrace is a great place for getting great sunrise picks."
"We enjoyed 6101 and 6103 Presidential Suite, Ocean View!"
"try to book one that is not directly next to the pool that way you can have a little more quiet in the mornings."
US$311 - US$759 (Based on Average Rates for a Standard Room)
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Aventura Cove Palace
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
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