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Hard Rock Hotel Riviera Maya

Traveller (9344)
360
Panoramas (14)
Pool & Beach (1512)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Platinum level
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.
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Property amenities
Pool
Room service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free parking
Breakfast included
Adult pool
Airport transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Green
Great View
HOTEL CLASS
12,717Reviews
9,756Photos
1,345Q+A
100Room tips
Traveller rating
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Popular mentions
Overall nice resort but beware of the restrictions if you have anyone under 18 traveling with you! We were a family of six with one that was 17 1/2 so we’re not able to use all the restaurants, gym, 1/2 of the running track, and some pools. We paid the upgrade to rock royalty
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Response from Jan_Hundrieser, Gerente at Hard Rock Hotel Riviera Maya
Responded yesterday
Dear Diane S, Thank you so much for taking the time to give us your experience, your comments are much appreciated. We would like to mention the hotel is divided into two sections: Adults and Family area so our visitors can enjoy our services and facilities. It is important to highlight the hotel complies with Mexican regulations. In this case, the Heaven (adult)side of the hotel allows 18+ years old. We apologize for any inconvenience this situation may be caused over this stay. We recently have added two new attractions: our Rockaway Bay (waterpark) and Woodward (extreme sports center) to amplify the experience at Riviera Maya. We hope you have the opportunity to enjoy these facilities. Thanks again for your feedback. Best regards
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This is our 2nd trip to Hard Rock!!! Our favorite in the Maya for sure!!! The entertainment is amazing and the staff ROCKS!!!!! The new Woodward facility is so impressive!!! Having 3 teenagers... this was a daily visit!!! I am so proud to be a member of such amazing quality
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Review collected in partnership with Hard Rock Hotels & Casinos
Response from Jan_Hundrieser, Gerente at Hard Rock Hotel Riviera Maya
Responded yesterday
Hello Wanderer68130640737, Wow! Thank you for your review. We are glad to know that you and your family lived the Rock Star experience at the fullest. Be sure that all our band members will know about your comments. This kind of feedback encourages us to do our best to give you an unforgettable stay. We cannot wait to welcome you again on our stage and provide you once more the celebrity treatment you deserve. Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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I took my family for a weeks vacation in January 2019 and my entire family became ill. I have been in contact with other families that became ill on property as well. One families infant needed emergency care. I have made multiple attempts at getting anyone to care at this hotel
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Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded today
Dear dawnsarna, I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya, we offer you our most sincere apologies for having fallen short to your expectations. I'm aware that our team has already contacted you for further follow-up. Moreover I'm positive this is an isolated episode and sincerely regret the final perception you have taken home and we all hope you could give us another opportunity in the future to have you back again. Sincerely, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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The annual family vacation was an excellent one at the Hard Rock. Facilities and grounds were outstanding (cleanliness and maintenance). The resort provided more than enough activities and space for all four of us (2 adults and 2 teenagers) to stay as busy (or not) as we
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Review collected in partnership with Hard Rock Hotels & Casinos
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded 2 days ago
Dear Nicole, Thank you so much for sharing your experience with us, I'm glad to know you had a great time in company of your family members and it’s been a pleasure having you with us and we cannot wait for your next visit. Cordially, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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We went for Girls Just Wanna in February and had so much fun, we decided to go back 2 months later for my big 50! Can not wait and counting down the days. We booked 2 different reservations in February and spent one day in a room then moved to our upgraded room. Both were
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Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera Maya
Responded 2 days ago
Hi braided16, Thank you for sharing your detailed and great review, I really appreciate the valuable feedback and I'm pleased to know you had a nice time during your stay, already looking forward to pamper you again in the near future. Kind Regards, Jan Hundrieser General Manager Hard Rock Hotel Riviera Maya
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
View from room terrace
Minibar
King bed
Vista hacia la playa
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123456197
Which excursions have you enjoyed from Hard Rock RM?
On site the snorkeling session in the bay was great fun educational and free. A walk around the grounds late afternoon is great to see the monkeys on site. Friends enjoyed the off site swimming with dolphins. The free trip to the jewelry store, tequila factory and Playa del Carmen was a good day out
1 vote
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Its right next to the main entrance / lobby. Easy walking distance.
1 vote
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Do they have stand up paddle boards?
Yes I saw them at the Eden Beach on the Heaven side.
1 vote
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123456269
"We were in Bldg 3 and on the top floor so it was pretty quiet. We loved the location in case we had to run up to the room from the pool."
"Make sure to request a room with an ocean view"
"Building 4 is a great central location. Building 2 is nice and quiet."
"Ocean View King with Terrace Adults only, name confusing as still have children on Hacienda side."
"Very loud monkeys and birds for rooms by the trees"
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12345620
PRICE RANGE
US$301 - US$803 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
aventura cove palace hotel puerto aventuras
FORMERLY KNOWN AS
Aventura Cove Palace
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
1264
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