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Hard Rock Hotel Riviera Maya

Traveller (8976)
360
Panoramas (14)
Video
Certificate of Excellence
Overview
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
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Rooms
Jan. 27Jan. 28
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1 room, 2 adults, 0 children
Standard Room
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Reviews (12,290)
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8,475 results
Traveller rating
5,806
1,472
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276
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5,806
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1 - 5 of 8,475 reviews
Reviewed today via mobile

We stayed on the Hacienda side building 5. Garden view but really quiet hall . Ask for top floor less noise , critters and traffic . They have opened the new water park . You can put in 2-4 hours there . Awesome . Also...More

Date of stay: January 2019
Thank gymlady30
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded today

Dear gymlady30, Wow! nice review, it's so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is an excellent news that you were treated wonderfully and you have such a good opinion of us. Everybody in Hard Rock...More

Reviewed today

Let me start off by saying I never ever leave reviews and usually read them on here and think are they just being overly fussy - but if I can make sure people don't waste their money and have a bad holiday I would emplore...More

Date of stay: December 2018
Thank l0u1g123
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded today

Dear l0u1g123, I would like to thank you for sharing your opinion with us. This office is aware of your dissatisfaction and on behalf of Hard Rock Hotel Riviera Maya; we offer you our most sincere apologies for having fallen short to your expectations. We...More

Reviewed yesterday via mobile

Hector was totally amazing. Our first night there he gave us the inside scoop on the best meats. The flaming desert fountain was amazing. And the second night he surprised us with a special chefs dinner, LOBSTER TAILS!!!! Hector made us feel like we were...More

Date of stay: January 2019
Thank David H
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded today

Dear David H, Wow! Thank you for your lovely review! We can see that you and your Andy lived the Rock Star experience at the fullest. Make sure that Hector will know about your comments. We cannot wait to welcome you soon on our stage...More

Reviewed yesterday via mobile

First time visiting Riviera Maya. We were very impressed staying at this awesome and clean resort. Everyone super friendly and polite. Food was diverse and tasty. Many activities for everyone to enjoy. Would recommend this wonderful resort.

Date of stay: December 2018
Thank sweetrosanna
Reviewed yesterday via mobile

This was our 3rd trip at Hard Rock Rivera Maya Heaven and everything was great as always. The people who made us feel like rockstars are Benny (Sun and Heaven bars) Sara (Pool Entertainment). One thing that needs to change in my opinion is the...More

Date of stay: January 2019
Thank christabetts
Response from Jan_Hundrieser, Director General at Hard Rock Hotel Riviera MayaResponded today

Dear christabetts, Thank you so much for sharing your experience with us. Your comments are much appreciated. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure...More

View more reviews
About
Description
This is the 1,264-room Hard Rock Hotel Riviera Maya. And this is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It's More all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven - an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Beachfront
Free Parking
Breakfast included
Adult pool
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Business
,
Family
,
Top resorts Hotels
,
Luxury
,
On the Beach
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Business
,
Family
,
Top resorts Hotels
,
Luxury
,
On the Beach
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
1,264
Price range
US$346 - US$828 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Cove Palace
Also Known As
Aventura Cove Palace Hotel Puerto Aventuras
,
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Hotel class
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
GreenLeaders Platinum level
Certificate of Excellence
Hotel Style
Business
,
Family
,
Top resorts Hotels
,
Luxury
,
On the Beach
,
Spa
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
1,264
Price range
US$346 - US$828 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Cove Palace
Also Known As
Aventura Cove Palace Hotel Puerto Aventuras
,
Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Photos
Traveller (8,976)
Pool & Beach (1,477)
Room & Suite (980)
Dining (439)
Family and Play Areas (156)
Business Centre & Event Rooms (35)
Amenities (12)
Nearby
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Nearby AttractionsSee all 65 nearby attractions
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Questions & Answers
Ask a question
atripadaddict
January 14, 2019|
Answer
Response from Betsy McAlliste... S | Reviewed this property |
If you go to hard rock resort page on their website many pictures and information on it looks like it is going to be great fun
0
Votes
tgrlily
January 12, 2019|
AnswerShow all 3 answers
Response from gymlady30 | Reviewed this property |
89 resort credits per person. So your cost is $17.80. Enjoy. Just a thought sit at a bar and do it yourself . Sure bartender more than happy to accommodate for a $5.09 tip
0
Votes
Danielle2028
January 12, 2019|
AnswerShow all 3 answers
Response from morfe2 | Reviewed this property |
Only room service. We ordered only twice and were satisfied.
0
Votes
Room Tips
"If you can get a presidential suite highly recommend for the views"
dem163
2 days ago
Read review
"You really don't spend a lot of time in the rooms so not sure it matters."
Shannon4444
5 days ago
Read review
"Building 4 has heavy rooms doors . A lot of noise when others are closing doors."
JAWDOC2
1 week ago
Read review
"Block 4 upper rooms have super view of Heaven pool area"
Unforgiven67
1 week ago
Read review
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