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Heaven at the Hard Rock Hotel Riviera Maya

Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • CEDAM Museum
    1.2 km
  • 4 star hotel
  • Free Wifi
Reviewed yesterday
Awesome
Can't say enough about how great a stay we had. Our friends got... more
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5,811 Reviews from our TripAdvisor Community

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Showing 4,680: English reviews
Reviewed yesterday NEWvia mobile

Can't say enough about how great a stay we had. Our friends got married and it was absolutely stunning. Great amenities, awesome pool parties, great music, and clean! The only thing I will say is the staff was awkward during check in, we had to be firm when asked if we wanted to upgrade. Also, had to be extremely firm...

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Helpful?
Thank V N
Falkirk
Reviewed yesterday NEWvia mobile

We're just back for a 10 night stay here and loved it! We're arrived around 5pm on Christmas Day! A bell boy met our taxi gave us a warm wet towel for our hands and faces took our bags and showed us to check! At check in they took our details and offered us a welcome drink. Once we had...

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Helpful?
Thank MissP_8
Pittsboro, North Carolina
Reviewed yesterday NEW

We just got back from HR Riviera Maya and WOW! we had an amazing time. We stayed on the adults only side (Heaven) and it was incredible! The rooms were amazing, the maid staff comes around twice a day, once to clean and once for turn down service (and brings you chocolate). They cleaned our messy room and it was...

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Helpful?
Thank jessicaschmaltz
Hastings, Nebraska
Reviewed 3 days ago NEW

We were here a couple years ago, and there was a lot of construction going on. We actually ended up moving from the "Heaven" (adults only) side over to "Hacienda" (families) to get away from the construction noise. This time, we were able to see the results, and it was impressive. Property was in great shape, staff was friendly as...

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Helpful?
Thank Marty P
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear, Marty P. Thank you for sharing your excellent review, I am very happy to know since your last time at the resort you were able to see the before & after, and you were pleased with all the improvements. At Hard Rock Hotel Riviera Maya we strive to create authentic experiences that rock, so rest assured since we will...

Brooklyn, NY
Reviewed 1 week ago NEW

After endlessly researching resorts we settled on the Heaven at Hard Rock - this is the adult side of the resort. The resort is super clean, the restaurants are delicious. No need to reserve anything in advance and you can go to the family resort to use their amenities. The rooms were spacious with a big jacuzzi tub. The hotel...

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Helpful?
Thank Yt2885
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello member, It is so marvelous to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a extraordinary experience to know that you were treated wonderfully, you are already true Rockstars of this stage, we hope that you come back soon. ALL IS ONE Jan Hundrieser General Manager Hard Rock Riviera Maya

Davis, Illinois, United States
Reviewed 1 week ago NEW

This was the second year in a row we spent New Years Eve week at Hard Rock Riviera Maya. We stayed on the Heaven (adult side) of the resort. Our room was in building 2 on the second floor with a fantastic view of the Ocean. All of the pool activities were fun and entertaining. Our favorite restaurants are Le...

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Helpful?
Thank Kathy B
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear, Kathy B. Thank you so much for your valuable time in order to share such excellent review. I'm very happy to know you spent such an amazing time at our resort and also I'm pleased to read this was your second year in a row for New Year's Eve. It is always glad knowing we fulfilled our goal at...

Philadelphia, Pennsylvania
Reviewed 1 week ago NEW

We just returned from heaven at hard rock with a group of friends. Prior to going, I had no idea what to expect since I did not book the trip. My husband and I are not at all fans of all-inclusive resorts so we had low expectations of food, beverage and service. I'm so happy to say how incredibly wrong...

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Helpful?
Thank Danielle H
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Danielle H, It is so great to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a excellent new that you were treated wonderfully and you have such a good opinion of us. Everybody in Hard Rock Hotel Riviera Maya send their regards hoping to have you back soon and make you feel...

Pleasant Grove, Utah
Reviewed 1 week ago

This was a great place to stay. Lots of good rock music always playing. I'm just glad that our rooms were pre-paid for from a rewards program we're involved with because I think their normal prices for a room would be a little steep for nothing over the top. The breakfast and lunch buffets were your typical same tasting (sometimes...

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Helpful?
Thank Jason L
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Jason L, thank you for your good comments, I am glad to know that you spent such an amazing moment here at Hard Rock Hotel Riviera Maya. Please, accept our humble apologies regarding the food quality in breakfast and lunch. It is been a pleasure having you with us and we look forward your next vacation. We would love...

New York City, New York
Reviewed 1 week ago

Spent 4 nights Heaven over NYE with three friends and we had a great time - best all-inclusive resort any of us have ever stayed at. The food was very good (especially the French restaurant), service was excellent, and fun activities. We had amazing service at the beach thanks to Luis - he was the BEST. We also enjoyed water...

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Helpful?
Thank nbd1010
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello nbd1010, We really appreciate you take some time to share your comments about our services and facilities. We feel gratified to know we fulfill our goal at giving a great experience. Be sure we will notify all our rocking band members about your kind words that encourage us to keep on rocking every day. It’s been a pleasure having...

Reviewed 1 week ago via mobile

Had a wonderful relaxing week at HRRM. Mauricio & Allen took great care of us. Food and service were top notch. Were upgraded to Presidential sky terrace. Amazing view each morning as the sun rose. French restaurant was our favorite but all of them were good. The bands that played each night in the heaven section were the best and...

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Helpful?
Thank iowastateruds
Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear iowastateruds, Thank you for taking the time to post your review about your last stay at our resort. Be sure our staff always do their best to treat our valued guests like you as true celebrities! Hope that you choose us again as your traveling destination to keep on the good times and unforgettable memories. Sincerely Jan Hundrieser General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $506 - $889 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Hotels.com and Jetsetter so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 On the Beach Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
158 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The property is nice-sized, but not so big that it's necessary to get rides to and from different areas - everything is very walkable.”
 of 5 bubbles 167martyp, 21 Jan 2017 | Read review
“get a room with a roof top deck/hot tub.we didn't use the hot tub, the view up there is great & a place to lay in the sun with some privacy.”
 of 5 bubbles Q5394ZQdanielleh, 17 Jan 2017 | Read review
“We were in the tower furthest from pool nice and quiet..Room 1243.. had a slight view of the ocean.”
 of 5 bubbles KarenS5321, 12 Jan 2017 | Read review
“Building 3 keeps you close to restaurants and Adult pools”
 of 5 bubbles GaryR602, 7 Jan 2017 | Read review
“Rooms with Jacuzzi on the balcony highly recommended”
 of 5 bubbles alisonluke, 5 Jan 2017 | Read review
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