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Heaven at the Hard Rock Hotel Riviera Maya

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Traveller (6513)
Pool & Beach (1216)
Room & Suite (986)
Overview
Calle Carretera Federal Km 72, Puerto Aventuras 77710 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
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Rooms
Oct. 28Oct. 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,153)
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5,466 results
Traveller rating
3,553
1,118
356
252
187
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LanguageEnglish
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3,553
1,118
356
252
187
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1 - 5 of 5,466 reviews
Reviewed 3 days ago via mobile

It was my husbands birthday and I contacted the hotel to see if we could visit as we were not staying there. I had a very nice response from Alex who arranged for us to have a pass. He met us at the shop and...More

Thank tracyg0uld
Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

tracyg0uld Thank you for taking the time to write this review it is very good to learn that your visit was good, you are welcome to return as a guest so that you can get to experience the full excellent service we have for you...More

Reviewed 3 days ago

We had an absolutely amazing time at Hard Rock Heaven in Rivera Maya. The service was excellent and the entertainment staff especially at the pool was hands down the best ever. Special shout out to Tarzan and Sarah at the pool who kept everyone in...More

Review collected in partnership with this hotel
Thank sl29harris
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

Hello sl29harris, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our entertainment staff, and especially your remarks on service quality; it makes...More

Reviewed 3 days ago

We stayed at The Hard Rock Riviera Maya in September and as a family of 5 we all had a great time! Hotel was fantastic, we all 21 plus we stayed on the Heaven side which you pay a bit more but could of stayed...More

Thank Suziqu-w
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

Dear Suziqu-w, Wow! Thank you for your detailed review. We are glad to know that you and your family lived the Rock Star experience at the fullest. Be sure that all our band members will know about your comments. This kind of feedback encourages us...More

Reviewed 4 days ago

I returned to HRRM end of Sept early Oct. The resort hasn't changed much since my last visit there last year.Rooms and service have always been great and I do enjoy the sky terrace rooms with jacuzzi. As a return guest.. I did start to...More

Review collected in partnership with this hotel
1  Thank Kathy T
Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 days ago

Dear Kathy T, First, we would like to thank your loyalty to Hard Rock Hotel Riviera Maya. Rockers like you know well how to live the stunning experience. Our team really appreciate your words, they help us to improve every day to keep on giving...More

Reviewed 5 days ago via mobile

Me and my friend have spent a week at Heaven at Hard Rock, Riviera Maya and we couldn’t have asked for a more amazing resort! A personal highlight for me has been the yoga temple and the morning yoga with Joshua Reyna. I have struggled...More

1  Thank AmyLJ1985
Response from Jan_Hundrieser, Gerente at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago

Hello AmyLJ1985, It has been our pleasure having you with us and we truly appreciate your positive comment. It is very gratifying to learn that you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. We are Joshua...More

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About
Description
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony More (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Free Parking
Spa
Adult pool
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
On the Beach
,
Top resorts Hotels
,
Luxury
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
On the Beach
,
Top resorts Hotels
,
Luxury
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
394
Price range
US$301 - US$675 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Spa Palace
Also Known As
Aventura Hotel Palace
,
Aventura Hotel Puerto Aventuras
,
Mayan Riviera Palace
,
Adventure Spa Palace
,
Hotel Mayan Palace
,
Adventura Spa Palace
,
Aventura Palace Spa
,
Aventura Spa Palace Riviera Maya
,
Aventura Spa Palace Resort
,
Aventura Spa Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
On the Beach
,
Top resorts Hotels
,
Luxury
,
Spa
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
394
Price range
US$301 - US$675 (Based on Average Rates for a Standard Room)
Formerly known as
Aventura Spa Palace
Also Known As
Aventura Hotel Palace
,
Aventura Hotel Puerto Aventuras
,
Mayan Riviera Palace
,
Adventure Spa Palace
,
Hotel Mayan Palace
,
Adventura Spa Palace
,
Aventura Palace Spa
,
Aventura Spa Palace Riviera Maya
,
Aventura Spa Palace Resort
,
Aventura Spa Palace Mexico
Location
Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Photos
Traveller (6,513)
Pool & Beach (1,216)
Room & Suite (986)
Dining (333)
Amenities (120)
Business Centre & Event Rooms (61)
Family and Play Areas (20)
Nearby
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Nearby AttractionsSee all 63 nearby attractions
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Questions & Answers
Ask a question
Bexiferous
October 17, 2018|
AnswerShow all 5 answers
Response from grod2018 | Reviewed this property |
I agree that you would tip 1 dollar per drink and also 10-15% for food service at the restaurants.
2
Votes
Nick S
October 12, 2018|
AnswerShow all 6 answers
Response from Ariadne B | Property representative |
Hello Nick S, No current constructions are considered. We kindly invite you to follow our official channels to receive our updates :) Have a great day!
0
Votes
Google Translation
sunfluffy
September 7, 2018|
AnswerShow all 7 answers
Response from Iris_Anel_Anota | Property representative |
Dear sunfluffy, Your comfort is very important to us, we have designed our facilities and services for you, where you can have days of relaxation and also with a lot of fun. In addition, our band members do their best every... More
0
Votes
Google Translation
Room Tips
"The higher up the more chance of a sea view"
Suziqu-w
3 days ago
Read review
"Ocean view.. top floor"
kathyt46
4 days ago
Read review
"Service was great"
408shawnw
1 week ago
Read review
"For a quiet space, ask for a room in building 1. For a room closer to the fun, ask for building 3."
S1traveler
2 weeks ago
Read review
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