We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
2017-09-03 2017-09-04
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
    Save
    Best prices for your stay
    2017-09-03 2017-09-04
    US$450
    US$400
    SAVE US$50
    US$450
    US$422
    Traveller (5899)
    Pool & Beach (1153)
    Room & Suite (857)
    Barcelo Maya Palace
    6,778 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,322 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Caribe
    3,373 reviews
    #12 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,822 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (601 reviews)
    “our honeymoon” (452 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Special Price: 40% off room rate
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Barcelo Maya Palace
    6,778 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,322 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Caribe
    3,373 reviews
    #12 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,822 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Rooms
    Sep 3Sep 4
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$400.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Puerto Aventuras hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "c8dbef9d3d504d9a8fa309bd87792bd1", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":209429,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[35109765],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":9,"year":2017},"checkout":{"day":4,"month":9,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":400,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"c8dbef9d3d504d9a8fa309bd87792bd1","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":450,"lowestMetaPrice":400,"additionalPartner":false,"highestMetaPriceDisplay":450,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":450,"lowestMetaPrice":400,"highestMetaPriceDisplay":450,"hotelName":"Heaven at the Hard Rock Hotel Riviera Maya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImM4ZGJlZjlkM2Q1MDRkOWE4ZmEzMDliZDg3NzkyYmQxIiwiQUlLIjoiMDM4MzFkY2YxZDYyNDIzMTliYmM1MGVmOTBiOGZhNTkifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "03/09/2017", "checkOut": "04/09/2017", "lowestPrice": "US$400", "hasDates": true, "hacComplete": true, "contentIdMappings": {"35109765":"BookingCom","109264230":"HotelsCom2IB","65720615":"Hotwire","79478834":"CheapTicketsEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (6,332)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 4,974 reviews

    Reviewed yesterday

    Absolutely loved the hard rock riviera maya! Staff were amazing, food was amazing and literally everywhere and at any time! So much going on. We want to return with the kids next time to the hacienda side.

    Review collected in partnership with this hotel
    Thank Elkie86
    Reviewed yesterday

    The hotel was great. The staff was friendly and very helpful. The hotel was beautiful and in great location. The sites around the hotel were breathtaking beautiful. The restaurants had variety good food for all kinds of diets.

    Review collected in partnership with this hotel
    Thank rukiyaf
    Reviewed yesterday

    The hotel is very nice, the service is great. The property is big, with a lot of places to walk, run and rest. There are different restaurant options. The room was good, the Jacuzzi was great. Close to the property you have Xcaret, Xplor, and...More

    Review collected in partnership with this hotel
    Thank Gustavo B
    Reviewed 2 days ago

    When I visited, it was back in January 2017. The club has it all -- obviously its all you can eat & drink because its an all inclusive resort.. awesome. There are various lounges inside and outside the club, some elevated, some ground level --...More

    Review collected in partnership with this hotel
    Thank Stephen R
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Dear Stephen R, It’s so marvelous to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is an extraordinary experience to know that you were treated wonderfully, you are already true Rockstars of this stage, we hope that you come...More

    Reviewed 4 days ago via mobile

    I've been to the Yucatán probably 35-40 times and this was my first visit to the Hard Rock Heaven Riviera Maya. It was absolutely perfect. The restaurants were all awesome. My favorite was the French one (can't remember the name) and if you go, make...More

    Thank bmp373
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

    Hi, bmp373 I very appreciate your kind words, be sure that I'll share them with the rest of the band members. Also, for me it is a great pleasure knowing that your stay was one was absolutely perfect! How wonderful is that, right!?. Great having...More

    Barcelo Maya Palace
    6,778 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,322 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Caribe
    3,373 reviews
    #12 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,822 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • US$328 - US$741 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, BookIt.com, Expedia, TravelUp, Travelocity, Cancelon, TripOnline SA, Hotwire and HotelsforEveryone so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5899)
    Pool & Beach (1153)
    Room & Suite (857)
    Dining (290)
    Hotel & Grounds (3919)
    Business Centre & Event Rooms (56)
    Bathroom (43)
    Family and Play Areas (19)
    Nearby
    Hard Rock Hotel Riviera Maya
    9,322 reviews
    .09 km away
     
    Barcelo Maya Colonial
    5,822 reviews
    3.85 km away
     
    Barcelo Maya Palace
    6,778 reviews
    3.88 km away
     
    Barcelo Maya Caribe
    3,373 reviews
    4.16 km away
     
    Nearby Restaurants
    Hard Rock Hotel Riviera Maya, El Toro
    172 reviews
    .06 km away
    Latitude 20
    542 reviews
    1.36 km away
    Bellavista
    61 reviews
    .98 km away
    Pelican Point Restaurant & Bar
    271 reviews
    1.53 km away
    Nearby Attractions
    CEDAM Museum
    44 reviews
    1.21 km away
    Fatima Bay
    31 reviews
    1.53 km away
    Dolphinaris Riviera Maya Park
    1,589 reviews
    1.10 km away
    Akumal Bay Dive Center
    78 reviews
    1.07 km away
    Ask a question
    Questions & Answers
    alicia p
    19 August 2017|
    AnswerShow all 2 answers
    Response from ToJoP | Reviewed this property |
    Resort credits is money that the resort gives you to use for various things, such as tours or spa treatments. It is subject to a 20% tax. If you use $100 for a tour, $20 will be charged to your bill.
    0
    Votes
    17 August 2017|
    Answer
    Response from LeroyJTucson_Arizona | Reviewed this property |
    Fro a large group I would make reservations especially for dinner.
    0
    Votes
    Hayley G
    16 August 2017|
    AnswerShow all 6 answers
    Response from Zorahutton | Reviewed this property |
    It's always busy at HRHRM. October is hurricane season. Book spa now. Book excursions when you arrive as weather can be unpredictable. Enjoy. It's my favorite resort!
    0
    Votes
    Room Tips
    "Room was fab, we had a sky terrace with private jacuzzi. Just lovely!"
    Read review
    "We had 2 18 year olds with us, and we LOVED being on the adults-only section. We had access to he Hacienda..."
    Read review
    "Ocean view and upper floors"
    Read review
    "Gold room was good!"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing