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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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5,665 Reviews from our TripAdvisor Community

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Showing 4,609: English reviews
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed yesterday NEW via mobile

I'm not a fan of all-inclusive hotels. The food is generally sub-par, the booze watered down, and the staff are typically unhelpful. My stay at the Hard Rock Riviera Maya was the opposite of everything I've experienced at other all-inclusive resorts. The food selection was plentiful (and very, very tasty)... The staff really went out of their way to make... More 

Helpful?
Thank kennynyc
1 review
Reviewed yesterday NEW via mobile

Hard rock is awesome!! The food is really great and lots of variety!! The spa is to DIE FOR!! AMAZING!!! I HIGHLY recommend anything Hard Rock! Santiago Nava ROCKS!!! He is AMAZING!! He is VERY ACCOMMODATING!!! Love him!!

Helpful?
Thank Tawalla W
2 reviews
Reviewed 2 days ago NEW via mobile

Recently stayed a week at the hard rock heaven with friends and had the most amazing time. The resort is incredible!! The restaurants are great. Clean rooms. Not to mention the view and the beach. They even have a night club which was super fun to go to. What made our trip though was the entertainment staff. Karen, Diego and... More 

Helpful?
Thank Louisa C
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 days ago NEW via mobile

My husband and I have been to several hard rock and palace resorts....we have members before the split. This is our 1st visit to Riveria Maya with Hard Rock. We are very impressed with the rockstar "Extra Mile" service from Raul at the Heaven Beach and Carly on the Hacienda Lobby customer service. Both showed exceptional customer service with their... More 

Helpful?
Thank laceybrody
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 days ago NEW via mobile

Myself and boyfriend are currently in the hard rock we have been here almost 2 weeks and it's the best hotel we've ever stayed at. The grounds are stunning when coming I was a bit bummed about the man made beach but honestly do not let that put you off it's white sand and the sea is crystal clear with... More 

Helpful?
1 Thank Daniellehbryant
1 review
Reviewed 3 days ago NEW via mobile

We have had a wonderful time hated to leave especially at the pool with all the activities. Sarahl , Karen , Mr. wolfman Mustache, Deago, Victor the waiter , Jay. Dj Alter was the best on the foam and hang over party 🤘

Helpful?
Thank Louis B
Punta Cana
2 reviews
Reviewed 6 days ago NEW

We want to reconise the excellent people that made an excellent vacation.It starts at members check in.Members check in supervisor Namy has helped us our last 2 times and took the time to walk us to our room to make sure everything was good.In member services Lucilly has been with us the last 3-4 times,if we need something she has... More 

Helpful?
Thank ecfostar
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear ecfostar, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. I am thrilled to read your kind words about our food offer and entertainment, but specially your remarks on service quality; it makes all our band members continue doing their best every single day! Hope that... More 

Monroe, Michigan
1 review
Reviewed 6 days ago NEW

My husband brought me here as my 30th birthday present this year, and it was the better than I could have imagined. This was our first time to Mexico, so we weren't sure what to expect, we have traveled in the Caribbean before but we were VERY impressed with Mexico! We booked our airport transfer through On tour and they... More 

Helpful?
Thank kourtkash
1 review
Reviewed 1 week ago via mobile

Most enjoyable place would come back . People are very serviceable. Rooms are very clean. Liquor is great top of the line Food is great Would recommend and would definitely come back . Did massage including stone The jacuzzi in the bedroom was great Love it it was great

Helpful?
Thank Yvette M
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear, Yvette M. Thank you so much for sharing your valuable feedback. I am pleased to know you spent such an amazing time at Hard Rock Hotel Riviera Maya. I really appreciate your wonderful comments, hope to see you soon once again and have the opportunity to deliver you our amplified service that set us apart. Look forward to keep... More 

1 review
Reviewed 1 week ago via mobile

Excellent news for J so a fun sun q J sun xerox St fans J so all can cask an known dish good attention for newly j such fun an F midnight full Atando y té can ask ask an c icky woman th Bach sushi do dip even so deep all ski vodka l all cmeiakfv

Helpful?
Thank Unefon C
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear, Unefon C. Thank you so much for sharing your excellent review. I am pleased to know you are having an amazing time at Hard Rock Hotel Riviera Maya. Best Regards, Juan Rivera General Manager Hard Rock Hotel Riviera Maya More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $452 - $988 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
142 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“water view is the best”
 of 5 bubbles ecfostar, 28 Nov 2016 | Read review
“Can be by the party pool or quiet areas”
 of 5 bubbles emke922, 26 Nov 2016 | Read review
“Rooms in Bld 1 and 2 are quieter, bldgs 4 and 5 are a closer walk to pool and lobby”
 of 5 bubbles annevictoria, 26 Nov 2016 | Read review
“Sky Terrace offers fantastic views, but standard rooms are the same layout with or without the upgrade.”
 of 5 bubbles MBV663, 25 Nov 2016 | Read review
“if you want a kid free vacation stay on the heaven side”
 of 5 bubbles pucccel, 16 Nov 2016 | Read review
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