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2017-08-06 2017-08-07
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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    Best prices for your stay
    2017-08-06 2017-08-07
    US$429
    US$370
    Great Deal
    US$429
    US$429
    Traveller (5874)
    Pool & Beach (1151)
    Room & Suite (857)
    Hard Rock Hotel Riviera Maya
    9,153 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Iberostar Grand Hotel Paraiso
    5,835 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Grand Velas Riviera Maya
    3,142 reviews
    #2 of 209 hotels in Playa del Carmen
     
    The Royal Playa del Carmen
    15,920 reviews
    #11 of 209 hotels in Playa del Carmen
     
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (591 reviews)
    “our honeymoon” (451 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Butler Service
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Offers & Announcements: 40% off room rate
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    Hard Rock Hotel Riviera Maya
    9,153 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Iberostar Grand Hotel Paraiso
    5,835 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Grand Velas Riviera Maya
    3,142 reviews
    #2 of 209 hotels in Playa del Carmen
     
    The Royal Playa del Carmen
    15,920 reviews
    #11 of 209 hotels in Playa del Carmen
     
    Rooms
    Aug 6Aug 7
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (6,299)
    Traveller rating
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    1 - 5 of 4,948 reviews

    Reviewed 2 days ago

    Fantastic food, great service ,comfortable rooms, and all inclusive. It doesn't get much better. Drinks were good and plenty! The staff was always available and very helpful. The many different restaurants were great!More

    Review collected in partnership with this hotel
    Thank Fernando S
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Dear Fernando S, It’s so marvelous to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a extraordinary experience to know that you were treated wonderfully, you are already true Rockstars of this stage, we hope that you come...More

    Reviewed 2 days ago

    We have been members for many years and have noted many improvements & fails. The improvement noted was the cuisine although I feel they need to add more vegetarian options. The rooms are clean, pool & beach area very nice. Staff very attentive & friendly....More

    Review collected in partnership with this hotel
    Thank JOHN L
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Dear JOHN L, Thank you so much for sharing your experience with us. Here at Hard Rock Hotel Riviera Maya are glad to know you spent such a great time. However, there are a few points that require our attention and I guarantee you that...More

    Reviewed 2 days ago

    The staff was amazing. The wedding planner and everyone involved with my daughters wedding was incredible. We will definitely come back. The resort is beautiful and there's tons to do. The food was great too.More

    Review collected in partnership with this hotel
    Thank 380wandav
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Dear 380wandav, It has been our real pleasure having you here at Hard Rock Hotel Riviera Maya. It is gratifying to know you could experience the Rock star stay at our resort, as we work persistently to get our guests’ satisfaction. We feel very excited...More

    Reviewed 2 days ago

    It was a memorable experience for me and would love to come again and just might decide to take this trip again! The resort was beautiful place to visit. I definitely would recommend for someone to book a vacation there like I didMore

    Review collected in partnership with this hotel
    Thank antoinettec669
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Hello antoinettec669, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. Be sure we will notify all our rocking band members about your kind words that encourage us to keep...More

    Reviewed 3 days ago

    I must say that this resort was the best one that I have stayed at of all of my past vacations. The place is huge and there is so much to do! There are various restaurants to choose from. There is also lots of entertainment....More

    Review collected in partnership with this hotel
    Thank ts651
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

    Dear ts651, It’s so marvelous to hear that we have met your expectations, here at Hard Rock Hotel Riviera Maya, is a extraordinary experience to know that you were treated wonderfully, you are already true Rockstars of this stage, we hope that you come back...More

    Hard Rock Hotel Riviera Maya
    9,153 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Iberostar Grand Hotel Paraiso
    5,835 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Grand Velas Riviera Maya
    3,142 reviews
    #2 of 209 hotels in Playa del Carmen
     
    The Royal Playa del Carmen
    15,920 reviews
    #11 of 209 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • US$337 - US$655 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Spa Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, BookIt.com, TravelUp, Orbitz, Travelocity, TripOnline SA, HotelsforEveryone, Cancelon and Hotwire so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5874)
    Pool & Beach (1151)
    Room & Suite (857)
    Dining (290)
    Hotel & Grounds (3896)
    Business Centre & Event Rooms (56)
    Bathroom (43)
    Family and Play Areas (19)
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Paula W
    25 July 2017|
    AnswerShow all 2 answers
    Response from Lavon T | Reviewed this property |
    Depending on your health and pace. However from one extreme side to the other-probably a comfortable 15 min walk.
    0
    Votes
    bree b
    25 July 2017|
    AnswerShow all 2 answers
    Response from TiffneyLamont |
    also, if you go to Reviews and search, you will find reviews regarding your question :) Enjoy!
    0
    Votes
    peaches181982
    23 July 2017|
    AnswerShow all 5 answers
    Response from catherinegF609VY | Reviewed this property |
    Each time I ate on the adult side (heaven) we did not see any children, when we went over to the family you saw and heard the kids. We were 3 couples, and we were delighted that no children were on the adult side. Hope that... More
    2
    Votes
    Room Tips
    "Building 2 has quick access to the main pool and the lagoons"
    Read review
    "Rooms are WELL stocked, and room service available 24/7. Very comfortable room and fabulous balcony."
    Read review
    "If you want quiet at night, request building 1 or 2."
    Read review
    "Check for special offers! Upgrades to a Sky Terrace Rooms are offered from time to time as well as other..."
    Read review
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