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    Heaven at the Hard Rock Hotel Riviera Maya

    Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
    +1 800-555-2379
    Hotel website
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    Lowest prices for your stay
    2017-12-03 2017-12-04
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    TripAdvisor uses this information to find you the lowest prices for your stay.
    Savings alert: 11% below average rate

    The price you found is 11% lower than this hotel's average rate of US$376/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$391
    US$336
    SAVE US$55
    US$377
    US$391
    Traveller (6008)
    Pool & Beach (1162)
    Room & Suite (864)
    Barcelo Maya Palace
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    Hard Rock Hotel Riviera Maya
    10,117 reviews
    #4 of 17 hotels in Puerto Aventuras
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    Royal Hideaway Playacar
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    Dreams Puerto Aventuras Resort & Spa
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    Overview
    • Excellent73%
    • Very good17%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (607 reviews)
    “our honeymoon” (461 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Special Price: PreBLACK FRIDAY Up To 50%
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    Rooms
    Dec 3Dec 4
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (6,629)
    Traveller rating
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    1 - 5 of 5,126 reviews

    Reviewed yesterday

    This was the first trip to the Cancun area for my family of five. This trip was an extended family vacation (and some friends and family of extended family) for a week on the Hacienda side of the resort in the middle of November, 2017....More

    Review collected in partnership with this hotel
    Thank ranesc
    Reviewed 2 days ago

    I will preface this review by saying that I do not enjoy all inclusive style vacations. I tend to be a more independent traveler and really enjoy the exploring and planning aspect of travel. Now, that being said, I had a fantastic time at Heaven....More

    Thank maymay22
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Greetings maymay22, Thank you for the excellent review, I am very happy to know that you had a fantastic experience at our all-inclusive resort. I really appreciate you had taken the time to write such a detailed and valuable feedback, and be sure that I...More

    Reviewed 2 days ago

    This was our first time at the Hard Rock Everyone was friendly and it was a good experience. The food set up and the food was good along with all the other restaurants. The staff was friendly and we were there in transition to UNICO...More

    Review collected in partnership with this hotel
    Thank Parm J
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Hello Parm, Thank you for sharing your valuable feedback, I am happy to know this was your very first experience at our resort and it was a good one. Be sure that for your next visit we will be pleased to have you again and...More

    Reviewed 2 days ago

    The hotel and staff were amazing. Food and restaurants where great. Are kids liked going to the kids club. Had lots of fun with events staff at the pool. Plenty of activities and entertainment around the pool. Will love to come back if we have...More

    Review collected in partnership with this hotel
    Thank 4coreyd
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Howdy 4coreyd, Thank you for the excellent review, I'm very happy to know you fully enjoyed in company of your family members. It has been a real pleasure to have you here and look forward to see you soon. Cordially, Jan Hundrieser General Manager Hard...More

    Reviewed 3 days ago

    We always have a great time at Riviera Maya Hard Rock. Even when it was Spa Palace. The rooms are always clean. The service is always great. The food makes you want to eat second dinners! The pools and beach never disappoint. The new water...More

    Review collected in partnership with this hotel
    Thank 605jon
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

    Hello 605jon, We really appreciate you take some time to share your comments about our services and facilities. We feel gratified to know we fulfill our goal at giving a great experience. Be sure we will notify all our rocking band members about your kind...More

    Barcelo Maya Palace
    7,418 reviews
    #6 of 17 hotels in Puerto Aventuras
    3.9 km
     
    Hard Rock Hotel Riviera Maya
    10,117 reviews
    #4 of 17 hotels in Puerto Aventuras
    0.09 km
     
    Royal Hideaway Playacar
    4,421 reviews
    #32 of 212 hotels in Playa del Carmen
    17.1 km
     
    Dreams Puerto Aventuras Resort & Spa
    4,786 reviews
    #10 of 17 hotels in Puerto Aventuras
    1.2 km
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$334 - US$649 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Priceline, Hotels.com, Travelocity, Orbitz, Hotwire, Cancelon, Cheap Tickets and TripOnline SA so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (6008)
    Pool & Beach (1162)
    Room & Suite (864)
    Dining (294)
    Hotel & Grounds (4006)
    Business Centre & Event Rooms (56)
    Bathroom (44)
    Family and Play Areas (20)
    Nearby
    Sponsored by:
    Hard Rock Hotel Riviera Maya
    10,117 reviews
    .09 km away
     
    Barcelo Maya Palace
    7,418 reviews
    3.88 km away
     
    Dreams Puerto Aventuras Resort & Spa
    4,786 reviews
    1.19 km away
     
    Nearby Restaurants
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    Nearby Attractions
    CEDAM Museum
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    1.21 km away
    Fatima Bay
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    Ask a question
    Questions & Answers
    Brendan G
    15 November 2017|
    AnswerShow all 2 answers
    Response from Marian C | Reviewed this property |
    There are cab companies that queue up at both the airport (you will get transportation to the resort included) and the resort. At the resort, go to the front entrance bell desk and ask them for a cab. We've never waited... More
    0
    Votes
    Brendan G
    13 November 2017|
    AnswerShow all 6 answers
    Response from Mara J | Property representative |
    Hello Brendan G! I sent to you a TA message Regards,
    0
    Votes
    Google Translation
    Richard W
    12 November 2017|
    AnswerShow all 4 answers
    Response from Mara J | Property representative |
    Regarding your interest in Gluten Free options, I kindly inform you that in our property we have a procedure which consist in make an allergy card that is given upon the check in at Public Relations staff.
    0
    Votes
    Google Translation
    Room Tips
    "Spacious rooms, excellent room service"
    Read review
    "our room had a sky terrace with jaccuzi, faced the east and was very quiet, 3rd floor."
    Read review
    "Buildings 1 or 2 on the Heaven side are in a more quiet location"
    Read review
    "Sky Terrace room is where it's at!"
    Read review
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