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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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5,676 Reviews from our TripAdvisor Community

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Showing 4,613: English reviews
Christchurch, United Kingdom
Reviewed yesterday NEW

As I prepare to leave on Tuesday would like to reflect on the last two weeks. We were placed in building 4 room 4316 with a sky terrace which we didn't use only because we had access to the private beach and private pool area which was great if you wanted to be away from the main buzz. We mostly...

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Helpful?
Thank Huttonn
Reviewed yesterday NEW

I am writing this review from my deck at the resort and could not be happier. In 21 years together, my wife and I have never had the chance for a vacation with just the 2 of us, save for a weekend in Vegas, so as a surprise for our 21st anniversary for her I decided to book a trip....

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Thank Steve W
Blanchard, OK, United States
Reviewed yesterday NEW

Don't come to this resort if you want to hear Rock & Roll music at the Heaven pool!!!! It most DEFINITELY won't happen!!!! Been asking for 5 days now. Management says it's the entertainment staff & the staff says it's management. I personally think it is the Vibe manager------he does NOT know how to play a mixture of music. FINALLY...

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2Thank Gae S
Punta de Mita, Mexico
Reviewed yesterday NEW

We have been there many times, first as Palace in 2002, then as Hard Rock. Even during the renovation into Hard Rock. The food is better this year than the past few years. Staff is great. Nomy at check in was so helpful and very polite. Daniel Dib was our butler who arranged things for us. He found us somewhere...

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Thank Sharron B
Reviewed 2 days ago NEWvia mobile

I'm not a fan of all-inclusive hotels. The food is generally sub-par, the booze watered down, and the staff are typically unhelpful. My stay at the Hard Rock Riviera Maya was the opposite of everything I've experienced at other all-inclusive resorts. The food selection was plentiful (and very, very tasty)... The staff really went out of their way to make...

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Thank kennynyc
Reviewed 2 days ago NEWvia mobile

Hard rock is awesome!! The food is really great and lots of variety!! The spa is to DIE FOR!! AMAZING!!! I HIGHLY recommend anything Hard Rock! Santiago Nava ROCKS!!! He is AMAZING!! He is VERY ACCOMMODATING!!! Love him!!

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Helpful?
Thank Tawalla W
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Hello Tawalla W, It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities as well as the great service we provide are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests’ satisfaction. Cannot wait...

Reviewed 3 days ago NEWvia mobile

Recently stayed a week at the hard rock heaven with friends and had the most amazing time. The resort is incredible!! The restaurants are great. Clean rooms. Not to mention the view and the beach. They even have a night club which was super fun to go to. What made our trip though was the entertainment staff. Karen, Diego and...

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Helpful?
Thank Louisa C
Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear Louisa C, I am thrilled to read your kind words specially your remarks on service quality; it makes all our band members continue doing their best every single day! We concern about all our guests, it is gratifying to receive such comments as a vote of satisfaction, we are working hard to meet our high standards in quality and...

Reviewed 3 days ago NEWvia mobile

My husband and I have been to several hard rock and palace resorts....we have members before the split. This is our 1st visit to Riveria Maya with Hard Rock. We are very impressed with the rockstar "Extra Mile" service from Raul at the Heaven Beach and Carly on the Hacienda Lobby customer service. Both showed exceptional customer service with their...

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Thank laceybrody
Reviewed 4 days ago NEWvia mobile

Myself and boyfriend are currently in the hard rock we have been here almost 2 weeks and it's the best hotel we've ever stayed at. The grounds are stunning when coming I was a bit bummed about the man made beach but honestly do not let that put you off it's white sand and the sea is crystal clear with...

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2Thank Daniellehbryant
Reviewed 4 days ago NEWvia mobile

We have had a wonderful time hated to leave especially at the pool with all the activities. Sarahl , Karen , Mr. wolfman Mustache, Deago, Victor the waiter , Jay. Dj Alter was the best on the foam and hang over party 🤘

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Helpful?
Thank Louis B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $456 - $981 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
143 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 4 is near the poole but if I had a choice I would have requested building 3 or 2 with sea view.”
 of 5 bubbles Huttonn, 4 Dec 2016 | Read review
“We stayed in all of the Heaven buildings. Building 1 is further but quieter. We like facing East to see the sunrise”
 of 5 bubbles sharronb325, 4 Dec 2016 | Read review
“water view is the best”
 of 5 bubbles ecfostar, 28 Nov 2016 | Read review
“Can be by the party pool or quiet areas”
 of 5 bubbles emke922, 26 Nov 2016 | Read review
“Rooms in Bld 1 and 2 are quieter, bldgs 4 and 5 are a closer walk to pool and lobby”
 of 5 bubbles annevictoria, 26 Nov 2016 | Read review
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