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    Heaven at the Hard Rock Hotel Riviera Maya

    Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
    +1 800-555-2379
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    2017-10-29 2017-10-30
     14 people are viewing this hotel
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    US$292US$379
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    Traveller (5990)
    Pool & Beach (1161)
    Room & Suite (864)
    Barcelo Maya Palace
    7,231 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,927 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Tropical
    4,788 reviews
    #7 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    6,020 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Overview
    • Excellent73%
    • Very good17%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (609 reviews)
    “our honeymoon” (459 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Barcelo Maya Palace
    7,231 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,927 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Tropical
    4,788 reviews
    #7 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    6,020 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Rooms
    Oct 29Oct 30
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (6,547)
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    1 - 5 of 5,084 reviews

    Reviewed yesterday via mobile

    You guys truly rock!!! Your excellent service and attention to detail is unmatched...in the world and I thank you! Our stay was incredibly beautiful and amazing with every “Hola!” and genuine smile given!!! The resort is beautifully kept and all bugs non-existent! Immaculately clean resort...More

    Thank GraceGhazar
    Reviewed 5 days ago via mobile

    We arrived in Heaven exhausted after a 5 hour delay making it a 15 hour journey before a 90 minute coach trip, but after being welcomed by huge smiles and a glass of champagne all was forgotten - we arrived on my birthday and I...More

    2  Thank Michelle P
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago

    Greetings Michelle, Thank you for taking the time to write such a detailed experience, I am very happy to know this was your first time at our resort and that everything has been amazing during your stay. I really appreciate your valuable feedback and it...More

    Reviewed 5 days ago

    This hotel certainly is pure heaven. Although the hacienda side is good, the staff at heaven are second to none. They cannot do enough for you. We were celebrating three birthdays whilst here and they all made it so special. A special mention to our...More

    1  Thank wendywoo55
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago

    Hello wendywoo55, Thank you for the great review, I am very happy to read you that our rockers went that extra mile for you in order to make of this trip a really special one, be sure that I will let them know about your...More

    Reviewed 6 days ago via mobile

    Service was excellent especially our waiter Tano. He was amazing and always took care of our family. Spa was great and shows were very good. Heaven club was good. The hotel needs more Hennesy drinks. The vacation planning section always helped us very much and...More

    Thank Jennifer M
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 5 days ago

    Dear Jennifer M, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. I am thrilled to read your kind words about our food offer and entertainment, but specially your remarks on service...More

    Reviewed 6 days ago via mobile

    Had a blast throughout our stay here. Excellent service overall but most especially from Tano in Heaven pool section. Best server, never let our drinks run low and always had a smile!! No matter where we sat at pool area he was right there attending...More

    Thank pamela a
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 5 days ago

    Dear pamela a, Wow! Thank you for your detailed review! We can see that you and your family lived the Rock Star experience the fullest. Make sure that Tano will know about your comments. We cannot wait to welcome you soon on our stage and...More

    Barcelo Maya Palace
    7,231 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,927 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Tropical
    4,788 reviews
    #7 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    6,020 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$328 - US$731 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, BookIt.com, Expedia, Hotels.com, TripOnline SA, Priceline, Orbitz, HotelsforEveryone, Travelocity, Hotwire and Cancelon so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5990)
    Pool & Beach (1161)
    Room & Suite (864)
    Dining (292)
    Hotel & Grounds (3991)
    Business Centre & Event Rooms (56)
    Bathroom (44)
    Family and Play Areas (20)
    Nearby
    Sponsored by:
    Barcelo Maya Tropical
    4,788 reviews
    3.78 km away
     
    Hard Rock Hotel Riviera Maya
    9,927 reviews
    .09 km away
     
    Barcelo Maya Colonial
    6,020 reviews
    3.85 km away
     
    Barcelo Maya Palace
    7,231 reviews
    3.88 km away
     
    Nearby Restaurants
    Hard Rock Hotel Riviera Maya, El Toro
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    1.02 km away
    Ayami
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    Nearby Attractions
    CEDAM Museum
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    1.53 km away
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    1.10 km away
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    Ask a question
    Questions & Answers
    404mariap
    15 October 2017|
    AnswerShow all 2 answers
    Response from Momof3WonderfulKids | Reviewed this property |
    Not sure as we traveled in June but definitely contact the resort to ask!
    0
    Votes
    kaykels
    6 October 2017|
    AnswerShow all 5 answers
    Response from Joseph Paul C | Reviewed this property |
    We really like block 1 and 2 as they are the furthest away from the main building and close to beach.
    0
    Votes
    kaykels
    4 October 2017|
    AnswerShow all 4 answers
    Response from catherinegF609VY | Reviewed this property |
    You will get a variety of music all around the resort. You can hear hip hop, rock, Reggae. Also at night in the center court inside they have bands -they played it all. My husband is a classic rock keyboard player and... More
    0
    Votes
    Room Tips
    "All the rooms are good that we have stayed in. This time we had room 4230 over looking the pool, loved the..."
    Read review
    "Bien sur les 2 côté, côté forêt oiseaux,singe ,côté mer bateaux etc /Of course on the 2 side, side forest..."
    Read review
    "Nearly the ocean, not first floor"
    Read review
    "Sky Terrace Rooms Come with roof top jacuzzi"
    Read review
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