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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    Best prices for your stay
    2017-08-27 2017-08-28
    US$450
    US$357
    SAVE US$93
    US$450
    US$400
    Traveller (5899)
    Pool & Beach (1153)
    Room & Suite (857)
    Barcelo Maya Palace
    6,768 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,304 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Caribe
    3,368 reviews
    #12 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,817 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (601 reviews)
    “our honeymoon” (452 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Offers & Announcements: 35% off room rate
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    Barcelo Maya Palace
    6,768 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,304 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Caribe
    3,368 reviews
    #12 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,817 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Rooms
    Aug 27Aug 28
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (6,325)
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    There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
    See the most recent reviews

    11 - 15 of 4,970 reviews

    Reviewed 1 week ago via mobile

    Had an amazing 7 day stay with 25 family members for my mom's 80th birthday! Loved everything about this beautiful place! The staff went out of their way to make us comfortable, the food was great even for kids, and we had fun joining all...More

    Thank Jeanmarie W
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 1 week ago

    Hello Jeanmarie W, Thank you for taking the time to write such an excellent review, we are delighted to read your positive and touchy comments, that make us grow up in our outstanding service and warmness that makes us different. Everybody in Hard Rock Hotel...More

    Reviewed 1 week ago via mobile

    We had a fantastic time at Heaven at the Hard Rock. All the staff were great, the entertainment crew work exceptionally hard and have great things to join in with. The food in all the restaurants was good. There was live entertainment every night in...More

    Thank Gary B
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 1 week ago

    Dear Gary B, Thanks so much for the recognition of our rock members work. We are really proud to know we have met your expectations. Our goal is to provide a striking service so we feel excited about your kind words. Everybody in Hard Rock...More

    Reviewed 1 week ago via mobile

    We really enjoyed this hotel. Rooms were beautiful. The staff was excellent. Everyone was friendly and went out of their way. Food was very good . Our favorite was the Brazilian restaurant! Toro was delish and the French restaurant was wonderful as well. Unfortunately we...More

    Thank Erika B
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 1 week ago

    Dear Erika B, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya. I am thrilled to read your kind words about our food offer and entertainment, but especially your remarks on service...More

    Reviewed 1 week ago via mobile

    As most of the resorts from this firm, I expected a noisy, packed and teenager environment, nevertheless I had a very good surprise since arriving the hotel. Attention from bellboys to managers are incredible, people is real open to help you in anything needed. This...More

    Thank madnes666
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 1 week ago

    Dear madnes666, It has been such a pleasure having you with us and we truly appreciate your positive comments. Facilities, as well as the great service we provide, are focused on creating unforgettable memories. It is very gratifying to hear you had a great experience...More

    Reviewed 1 week ago

    We spent a week there in late July, and everything was more than i had expected. Heaven side(adults only), was exactly as it was billed! if we needed quiet, we stayed there, if we wanted a little more excitement, than a short walk ti the...More

    Thank Raymond B
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 1 week ago

    Dear Raymond B, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our restaurants, but especially your remarks on service quality; it makes...More

    Barcelo Maya Palace
    6,768 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,304 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Caribe
    3,368 reviews
    #12 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,817 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • US$325 - US$740 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with TravelUp, Booking.com, Hotels.com, Travelocity, Expedia, BookIt.com, Orbitz, TripOnline SA, Cancelon, Hotwire, HotelsforEveryone and Cheap Tickets so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5899)
    Pool & Beach (1153)
    Room & Suite (857)
    Dining (290)
    Hotel & Grounds (3919)
    Business Centre & Event Rooms (56)
    Bathroom (43)
    Family and Play Areas (19)
    Nearby
    Sponsored by:
    Hard Rock Hotel Riviera Maya
    9,304 reviews
    .09 km away
     
    Barcelo Maya Colonial
    5,817 reviews
    3.85 km away
     
    Barcelo Maya Palace
    6,768 reviews
    3.88 km away
     
    Barcelo Maya Caribe
    3,368 reviews
    4.16 km away
     
    Nearby Restaurants
    Hard Rock Hotel Riviera Maya, El Toro
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Hayley G
    16 August 2017|
    AnswerShow all 6 answers
    Response from Zorahutton | Reviewed this property |
    It's always busy at HRHRM. October is hurricane season. Book spa now. Book excursions when you arrive as weather can be unpredictable. Enjoy. It's my favorite resort!
    0
    Votes
    AnnRR2015
    12 August 2017|
    AnswerShow all 2 answers
    Response from Tara G | Reviewed this property |
    We brought our Yeti cups with lids. The ice doesn't melt which avoids bad drinks. Cheers!
    1
    Vote
    Room Tips
    "We had 2 18 year olds with us, and we LOVED being on the adults-only section. We had access to he Hacienda..."
    Read review
    "Ocean view and upper floors"
    Read review
    "Gold room was good!"
    Read review
    "For older people the "heaven" side is much quieter, you must be 18 yrs old to go!"
    Read review
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