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Heaven at the Hard Rock Hotel Riviera Maya

Travellers' Choice award winner
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$467*
US$364*
Great Deal
US$453*
US$467*
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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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6,206 Reviews from our TripAdvisor Community

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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Showing 4,871: English reviews
Tampa, Florida
Reviewed 10 March 2008

My Mom and I met at the Aventura Resort and Spa for a girls weekend (5 days actually) First, the positives: The staff. Everyone said “Ola” or “Buenos Dias/Noches” or just “Hello” as they passed us at the resort…only one employee our entire trip did not greet us first. The staff was so friendly and helpful…we never heard the word...

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6Thank kirbyderb
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Atlanta
Reviewed 9 March 2008

My husband and I just returned from our stay at the Aventura Spa Palace. It was just amazing!!! I'll break it down for anyone who is thinking about coming there: Check-in: Very easy! All of the staff is so nice and is always smiling. My husband and I had our camera stolen on our way to the resort, and they...

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7Thank March1weddingplanner
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Staten Island, NY
Reviewed 7 March 2008

A little disappointed. The room was small and dated, with dark wood, a tiny safe and old white tile, with plenty of silicone repairs, in the bathroom. Our room was far from any staircase, so getting downstairs was always a hassle, keep that in mind when requesting a room. However, it was spotless and the turn down service (2X a...

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5Thank ChampagnePrincess
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

NJ
Reviewed 6 March 2008

Ok... Where do I start... I will start by saying who-ever posts great reviews of this hotel, has no idea what a "great" hotel is! I'm sure they were there on a FREE convention trip and did not have to pay. This is a 3 star hotel. So we arrived at the hotel, it's an hour and a half away...

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5Thank SophieDoll
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Alberta
Reviewed 4 March 2008

We stayed at the ASP from Feb 20th - 27th and it was so amazing! Keep in mind while reading the reviews, you need to pick and choose. I read ALOT of these before going on our trip and it was well worth it and pretty much on the money, but where some poeple didn't like certain things, we did....

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17Thank rskeller
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Puerto Rico
Reviewed 2 March 2008

Me and my husband stayed at ASP for our honeymoon during the week of December 2-8, 2007. I have to start by saying this has been the most amazing hotel experience my husband and I have had. The hotel is beautiful, service is excellent, food is delicious, and in general, we had a great experience there. Please ignore other people's...

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15Thank Ariadna_Castan
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

CT
Reviewed 2 March 2008

Don't believe any negative review of this place. we just got back and the place was amazing. We also spent a few days at the Cozumel Palace which was nice, but not as great as the Aventura. The honeymoooner treatment was awesome as each day a different member of the staff congratulated us. I felt like every staff member truly...

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5Thank CtRhino
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Austin, Texas
Reviewed 29 February 2008

We got booted over to Aventura Spa Palace after the Royal at Playa Del Carmen overbooked us at their hotel. We stayed one night before being tranferred back to The Royal. In comparison, the Royal is much nicer. Aventura does not have a beach. It is situated on a coral reef and it is not safe to swim in the...

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5Thank austintexassenorita
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

work_is_overrated
Reviewed 28 February 2008

Just returned back from ASP and I have mixed emotions. First I need to say my parents are Palace Premiere members and we stayed in the Presidential Suite. I will try my best to add my 2 cents, that I have not read on here. Ok, here I go: 1) Shuttle from airport-Make sure you are ready to be pushy....

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9Thank work_is_overrated
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

Michigan
Reviewed 27 February 2008

I truly don't even know where to begin to give this resort the commendation it deserves!!!!!!! My husband and I planned the trip to celebrate our ten year anniversary. We went with two other couples and we are all in our 30's. We were at the resort for a few hours and were all already discussing how we will definitely...

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15Thank JuleneMichigan
Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera Maya, responded to this review

Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $485 - $973 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotwire, Hotels.com, Booking.com, BookIt.com, Orbitz, Travelocity, TravelUp, Cancelon, Cheap Tickets, HotelsClick, TripOnline SA and Hotel.de so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Luxury Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
202 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are equally good in my opion”
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BearBryant, 20 May 2017 | Read review
“We were in Building 3 in Heaven, and it was always pretty quiet.”
jimkF2061II, 17 May 2017 | Read review
“Upgraded suite with Jacuzzi on the roof.”
684juliusl, 17 May 2017 | Read review
“Rooms in building #4 best location!”
SandyZ_12, 5 May 2017 | Read review
5 of 5
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US$364* /night
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Expedia.comUS$453
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Prices are for 1 room, 2 adults
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