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    Heaven at the Hard Rock Hotel Riviera Maya

    Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
    +1 800-555-2379
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    Oct 29 Oct 30
     16 people are viewing this hotel
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    US$292US$379
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    Traveller (5989)
    Pool & Beach (1161)
    Room & Suite (864)
    Barcelo Maya Palace
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    Overview
    • Excellent73%
    • Very good17%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (609 reviews)
    “our honeymoon” (459 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Barcelo Maya Palace
    7,213 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,916 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    6,015 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Catalonia Yucatan Beach
    2,028 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Rooms
    Oct 29Oct 30
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (6,546)
    There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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    3,401 - 3,405 of 5,083 reviews

    Reviewed 4 May 2008

    My wife and I celebrated out 5th anniversary at Aventura Spa Palace from April 20-26, 2008 and absolutely loved it. We chose ASP based on Trip Advisor user reviews. We wanted a relaxing and romantic vacation and this resort delivered that completely. We booked our...More

    5  Thank seanica
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 3 May 2008

    My husband and I just returned from a 5 day trip to Aventura Spa Palace for our anniversary. I had read some of the recent reviews before we went, and I was a little nervous! But it was for no good reason because we found...More

    6  Thank GotchaGal
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 3 May 2008

    Very, very nice atmosphere, however we ran into problems with management. My wife bit down on a rock found in her lunchtime salad...yes a rock. When we addressed this with the staff they showed little concern for us and assured us they use the strictest...More

    1  Thank oilgas
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 30 April 2008

    Our third time to this resort in the last 4 years. Aventura used to be the Jewel of the palace resorts but is now the uncle no one wants to talk to. The Palace system has spent all of their money fixing up the Cancun...More

    2  Thank Mark D
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 30 April 2008

    I'm writing because I so depend upon the reviews on this site to make my plans. There is lots of good here. My room was beautiful --I requested an updated room on the third floor, as close to the water as possible, and I got...More

    3  Thank BostonGolfer
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Barcelo Maya Palace
    7,213 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,916 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    6,015 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Catalonia Yucatan Beach
    2,028 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$319 - US$733 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Hotels.com, Priceline, Orbitz, HotelsforEveryone, Travelocity, TripOnline SA, Hotwire, Cheap Tickets and Cancelon so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5989)
    Pool & Beach (1161)
    Room & Suite (864)
    Dining (292)
    Hotel & Grounds (3990)
    Business Centre & Event Rooms (56)
    Bathroom (44)
    Family and Play Areas (20)
    Nearby
    Sponsored by:
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    1.04 km away
     
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    .09 km away
     
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    3.85 km away
     
    Barcelo Maya Palace
    7,213 reviews
    3.88 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    404mariap
    15 October 2017|
    AnswerShow all 2 answers
    Response from Momof3WonderfulKids | Reviewed this property |
    Not sure as we traveled in June but definitely contact the resort to ask!
    0
    Votes
    kaykels
    6 October 2017|
    AnswerShow all 5 answers
    Response from Joseph Paul C | Reviewed this property |
    We really like block 1 and 2 as they are the furthest away from the main building and close to beach.
    0
    Votes
    kaykels
    4 October 2017|
    AnswerShow all 4 answers
    Response from catherinegF609VY | Reviewed this property |
    You will get a variety of music all around the resort. You can hear hip hop, rock, Reggae. Also at night in the center court inside they have bands -they played it all. My husband is a classic rock keyboard player and... More
    0
    Votes
    Room Tips
    "All the rooms are good that we have stayed in. This time we had room 4230 over looking the pool, loved the..."
    Read review
    "Bien sur les 2 côté, côté forêt oiseaux,singe ,côté mer bateaux etc /Of course on the 2 side, side forest..."
    Read review
    "Nearly the ocean, not first floor"
    Read review
    "Sky Terrace Rooms Come with roof top jacuzzi"
    Read review
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