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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
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5,803 Reviews from our TripAdvisor Community

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Showing 4,673: English reviews
illinois
Reviewed 27 November 2006

Before providing a review, we thought that sharing our vacation goals / objectives and reasons for choosing ASP is important, so that you can get the true value of our perspective. We will also hit what we feel are the important issues that have drawn the most attention on this site over the past several months, as well as some...

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17Thank phbalanced
Atlanta
Reviewed 26 November 2006

I agree with the last few reviews. Nothing really to complain about. My wife and I got married a couple of weeks ago and spent our honeymoon at Aventura Spa Palace. I was a little skeptical at first as I have always been more accustomed to less formal travel not staying more then 2 days in one place. We were...

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13Thank JeffGPC
NEW JERSEY
Reviewed 23 November 2006

I would like to start out by saying whoever has a complaint about this resort is really someone who should just stay home and not travel. For months I looked on this website and read all the reviews and it was soo helpful. I can say I really wish I didn't read so much because there was no suprises for...

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20Thank DDLR
Fort Worth, Texas
Reviewed 19 November 2006

I did a lot of research on trip advisor prior to our vacation. Neighbors had recently returned from ASP and couldn't say enough great things. We were not unhappy at all. We stayed 4 nights, travel from DFW was a breeze. The staff, food, rooms, grounds, pools, spa services were all exceptional. We overheard another couple loudly expressing their dislike...

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14Thank travelerfromaledo
College Park,MD
Reviewed 15 November 2006

Ok, for all of you who ever complained about this place - you must be crazy. sorry for all the spellign errors. This place was awesome!!! We stayed 4 nights Nov 2-6. I would have stayed for the full week if I knew that I would have spend the whole day in travel getting here and leaving. Stayed at the...

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13Thank iheartsonny
Carlsbad, California
Reviewed 13 November 2006

We reserved our trip through cheapcaribbean and what a deal we got! Round trip, non-stop airfare on Alaska Airlines from LAX, round trip transfers to/from resort (we were the only one in the van coming and going!- no extra stops allowed us to get to the resort in about an hour), 7 nights at the resort and all that goes...

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6Thank LAURA B
St. Louis
Reviewed 13 November 2006

Stayed for one week during honeymoon Oct. 7th through 14th. Rooms are wonderful with view of the lagoon/ocean, jacuzzi, liquer dispenser, and stocked frige in each room. Plenty of activities at the resort. Execellent Food. Service out of this world. I would recommend this place to anyone going on their honeymoon or looking for a romantic getaway.

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7Thank lnc677STL
Westerville, Ohio
Reviewed 12 November 2006

We stayed at the ASP from 11/4/06-11/11/06. We like to visit an adults only establishment every November in addition to our family vacations in the summer. We previously stayed at the Royal Hideaway so I will base my review off of that property so you have some comparison. I am not going to cover the basics, you've read the reviews...

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12Thank slhb
Dallas
Reviewed 12 November 2006

The first three days of our honeymoon we stayed a Le Blanc. It was amazing. Everything was done so well there. I so wish I had booked things in reverse because Aventura would not have seemed so bad if we hadn't already seen a place so much better. When we arrive to check in after a four hour trip from...

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53Thank downeysf
alabama
Reviewed 12 November 2006

I just got back from my Honeymoon at ASP. I would like to say overall we had a great time and did not want to come home. The property is beautiful, the rooms are nice and kept very clean, the landscaping is great, and there is plenty of space at pools, etc. Almost all of the staff went out of...

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5Thank doglvr16

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $500 - $877 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 On the Beach Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
154 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in the tower furthest from pool nice and quiet..Room 1243.. had a slight view of the ocean.”
 of 5 bubbles KarenS5321, 12 Jan 2017 | Read review
“Building 3 keeps you close to restaurants and Adult pools”
 of 5 bubbles GaryR602, 7 Jan 2017 | Read review
“Rooms with Jacuzzi on the balcony highly recommended”
 of 5 bubbles alisonluke, 5 Jan 2017 | Read review
“Rooms with jacuzzi are amazing”
 of 5 bubbles WMA1965, 2 Jan 2017 | Read review
“Try to get a room further from the main pool. It's very loud during the day time.”
 of 5 bubbles 174ganl, 2 Jan 2017 | Read review
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