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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
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5,881 Reviews from our TripAdvisor Community

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Showing 4,723: English reviews
Hudsonville, Michigan
Reviewed 21 October 2006

We just returned from the Spa Palace where we got married. Wow, what an experience!! The resort itself is beautiful, the service impeccable, and the staff is the most courteous we have encountered. The restaurants are outstanding with something for everyone to choose from. The rooms are beautiful and housekeeping does an unbelievable job with the upkeep of your room....

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24Thank jjlbj
Jefferson City, Missouri
Reviewed 18 October 2006

Just wanted to give our opion on Adventura Spa, it was wonderful. Check in was fast and easy, the bellboy told us if we didn't like the room to just call and request a different room. The room we had was fine. We ate at all the resturants at least once. The food was always good, some of it was...

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20Thank rmd0308
Ottawa, Ontario
Reviewed 16 October 2006

We just got back from a one week stay at the Aventura Spa Place. We absolutely loved it! I’ll try to break down the basics. Check in: We went on our honeymoon 3 months after we got married and were told that that was past the time limit for the honeymoon deal. But when we were at the check in...

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32Thank Hurl_Gurl
East Stroudsburg, Pennsylvania
Reviewed 15 October 2006

We traveled to ASP on Oct 7th - Oct 14th thru an RCI exchange. Arrival Flight: Our USA 3000 flight left from EWR at 6am. This was a great flight; with a breakfast sandwich and a movie. Upon arrival at CUN we immediately got our luggage and went through the custom / immigration process. We found Chaza travel outside the...

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23Thank Susanp19
ANAHEIM HILLS, CALIFORNIA
Reviewed 14 October 2006

Well I'll make this fast and simple. 1) Hotel was old and very simple looking. 2) Food was just ok nothing special. Japanese was terrible for sushi lovers who know sushi. 3) There was absolutely NO BEACH! I've been to Cancun/Riviera Maya 7 times in a row each year and this was the first hotel with absolutely no beach. They...

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42Thank LOVECANCUN/RM
hainesport nj
Reviewed 11 October 2006

my husband and i are expecting in early january, so we decided one last adults only vacation. we had been to the aventura about 3 years ago and loved it. we certainly were not disappointed again . this place is truly paradise. i am personally a beach lover and except for being able to walk along a shore line ,the...

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12Thank docamm
Falls Church, VA
Reviewed 9 October 2006

Bottom line: Okay, so you spent hundreds of dollars a night for a so-called 5 star hotel. You do not get 5 star treatment. It is a timeshare sales pitch, and if you have a complaint the managers will blow you off. If you like be treated like a number, great. If not, do not stay here. I won't again....

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43Thank anon789
MI
Reviewed 8 October 2006

Just back yesterday from a great vacation. Travel there was fine(except for getting up at 4am) but, no problems along the way. The airport in Cancun was easy to get through...we were shown to Chaza and put directly on our bus. Only one stop between airport and Aventura..was about 1.25 hrs to get there. Check in was easy, arrival drink...

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25Thank waterlvr
Dallas, Texas
Reviewed 3 October 2006

My husband and I went Sept. 23-30, to celebrate our anniversary. No problems getting through the airport, Chaza travel was there to pick us up, which was previously arranged through the resort (no extra charge). We arrived in the evening, requested a second or third floor room close to pool, and they found a second floor room overlooking the pool....

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25Thank Brockster
Atlanta, Georgia
Reviewed 27 September 2006

My fiance and I were really looking forward to our stay at the Aventura Spa Palace based on all of the glowing reviews we read about this resort. However, we were sorely disappointed. First of all, the food was mediocre. Only two of the restaurants were open for breakfast and only one was open for lunch.... so it was that...

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50Thank MTBGirl

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $510 - $901 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Top resorts Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great concert venue. We stayed in Building 2 and it was a good hike to the concert every night. Building 4 would've been more convenient.”
 of 5 bubbles gpc20, 13 Feb 2017 | Read review
“buildings one and two are a little away from the noise”
 of 5 bubbles lorih256, 4 Feb 2017 | Read review
“Sky Terrace Suite with the rooftop deck and jacuzzi is AWESOME! Great area for quiet times or a little party. Highly recommend!”
 of 5 bubbles HopeP17, 4 Feb 2017 | Read review
“Building four third floor with water view”
 of 5 bubbles joed11777, 1 Feb 2017 | Read review
“Presidential suites all have ocean view.”
 of 5 bubbles 543jimt, 1 Feb 2017 | Read review
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