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    Heaven at the Hard Rock Hotel Riviera Maya

    Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
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    2017-10-01 2017-10-02
    US$379
    US$292
    SAVE US$87
    US$379
    US$379
    Traveller (5950)
    Pool & Beach (1161)
    Room & Suite (864)
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    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (608 reviews)
    “our honeymoon” (455 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Barcelo Maya Palace
    7,027 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,633 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,934 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Catalonia Riviera Maya
    9,005 reviews
    #8 of 17 hotels in Puerto Aventuras
     
    Rooms
    Oct 1Oct 2
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (6,420)
    There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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    3,581 - 3,585 of 5,031 reviews

    Reviewed 20 June 2007

    We stayed at the ASP for 7 nights and it was amazing. But book shuttle service before you go through the hotel website because when we first got there a guy came a carried our lugage for us and ask if we needed a shuttle...More

    11  Thank mburton
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 19 June 2007

    We booked our package through Cheapcarribean.com. We stayed for 7 nights in May 2007. This place is amazing. It is huge. It's so big they run a shuttle from the north lobby to the south lobby every 15 minutes. The rooms are nice sized, clean,...More

    6  Thank yanto1
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 17 June 2007

    Overall it is a nice place, but beware of one thing. When you arrive, they will call your room and ask to set up an appt for the next morning to have you come to the front desk so they can tell you everything the...More

    5  Thank bajabob777
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 17 June 2007

    After a terrible stay at an all-inclusive (RIU Palace in Cabo) last year, we gave the Aventura Spa Palace a chance as it was the site of a wedding of a dear friend's daughter. While the people were wonderful, the management bugs you about sitting...More

    6  Thank Diva_1951
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 14 June 2007

    We stay 8 nights at the ASP and II will not reccomend any friend to stay there, the hotel is beautifull , has many services, the staff is very gentle and nice, but the quality it is not good enough for an excellent vacation. The...More

    2  Thank BlueBsAs
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Barcelo Maya Palace
    7,027 reviews
    #6 of 17 hotels in Puerto Aventuras
     
    Hard Rock Hotel Riviera Maya
    9,633 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Colonial
    5,934 reviews
    #5 of 17 hotels in Puerto Aventuras
     
    Catalonia Riviera Maya
    9,005 reviews
    #8 of 17 hotels in Puerto Aventuras
     

    Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

    Address: Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
    Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
    Price Range:US$307 - US$744 (Based on Average Rates for a Standard Room)
    Hotel Class: 4.5 star
    Number of rooms: 577
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$307 - US$744 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Spa Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, BookIt.com, TravelUp, Priceline, Orbitz, Booking.com, HotelsforEveryone, Hotwire, Travelocity and Cheap Tickets so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5950)
    Pool & Beach (1161)
    Room & Suite (864)
    Dining (292)
    Hotel & Grounds (3951)
    Business Centre & Event Rooms (56)
    Bathroom (44)
    Family and Play Areas (20)
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    Ask a question
    Questions & Answers
    Shelley07
    19 September 2017|
    AnswerShow all 3 answers
    Response from W T | Reviewed this property |
    I don't know, but we go to bed at 8 o'clock and get up at five so there's no way we will meet you there :-)!
    1
    Vote
    Shelley07
    19 September 2017|
    AnswerShow all 2 answers
    Response from W T | Reviewed this property |
    I don't know about whether or not it is Coca-Cola or Pepsi, but they do serve soda and fountain drinks at the bars and restaurants. There are Coca-Cola's in the mini fridge in the rooms. You do not need to tip anywhere... More
    1
    Vote
    Elliot P
    18 September 2017|
    AnswerShow all 4 answers
    Response from Traci G | Reviewed this property |
    Elliot, YES we have heard that they may start opening the Heaven side up to families during Christmas, Spring Break and Summer break. I don't think it's 100% certain, but am glad they are forewarning travelers. There is no... More
    0
    Votes
    Room Tips
    "Sky view room was beautiful"
    Read review
    "Our room was always clean and beautiful"
    Read review
    "Building 3 or 4 are way closer to the pool and restaurants. Building 1 is very far away."
    Read review
    "Bring a floaty for the pool! Bring some Bug spray, and dust your legs with it in the evening! Bring a..."
    Read review
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