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El Dorado Sensimar Riviera Maya

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El Dorado Sensimar Riviera Maya
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7,626 Reviews from our TripAdvisor Community

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Showing 7,429: English reviews
Leicester, United Kingdom
Reviewed 30 September 2014 via mobile

I have stayed in 5* with cushioned sunbeds on beaches and international branded drinks at the bar and this certainly isn't. Fake Baileys and having to pay for wi-fi is an absolute no no. The thomson experience fell flat on arrival - no fizz served and the reception area definitely lacks any WoW factor. Dress codes are not adhered to...

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Helpful?
11Thank jo m
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, We want to thank you for taking the time to write us a review, we want to assure you that all your comments are welcomed and a key part of the improvement of our resort. We are truly sorry to hear you experienced any inconvenience during your stay, we are a 5 star rated resort so we are...

Newcastle upon Tyne, United Kingdom
Reviewed 30 September 2014

We travelled for 10 nights to El Dorado Seaside Suites on 12th September 2014. First impressions were very good - the room on the top floor of the Premium block was well appointed with excellent views. Food in all restaurants was good although the house wine was a bit 'average'. That being said, we didn't find out until the last...

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Helpful?
2Thank PaulWendy63
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at Sensimar Seaside Suites. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great...

London, England, United Kingdom
Reviewed 29 September 2014

We came here for a family wedding (the Driver and Osbourne Clan from UK), although the resort is designed for couples, there was 9 of us the 1st week and 15 on the 2nd week, the resort was superb, All the restaurants were excellent and bent over backwards to accomodate us, it was so clean and tidy, they even had...

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Helpful?
2Thank Keith S
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at Sensimar Seaside Suites. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great...

UK
Reviewed 29 September 2014

We have just returned from spending 14 nights at EDSS for our honeymoon and had an amazing time. The hotel is approximately 1hr20mins from Cancun airport, so the transfer time is pretty reasonable in my opinion. On arrival at the hotel, we were given cold flannels and a welcome drink which were very much appreciated. Check-in was very straightforward and...

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Helpful?
12Thank Paul H
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at Sensimar Seaside Suites. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great...

Macclesfield, United Kingdom
Reviewed 29 September 2014

We came to El Dorado Seaside Suites at the beginning of September for our honeymoon and the only thing we can fault is the 1 day of rain we had! The hotel was amazing, the staff couldn't do enough for you. The rooms were spotless and cleaned daily. The room service was fantastic and we cannot praise the food enough....

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Helpful?
Thank mizz_chatterbox2002
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at Sensimar Seaside Suites. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great...

Reviewed 28 September 2014

Had a fantastic two week stay - very chilled and well looked after. would recommend as we were made to feel very welcome x restaurants were superb food was lovely Anna at the beach always a smiling face. Patricia and Mary our Concierges were amazing ladies who went over and above. room was lovely and the whole place was spotless....

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Helpful?
Thank Lynne S
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at Sensimar Seaside Suites. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great...

Worcestershire
Reviewed 28 September 2014

Came here for our honeymoon and loved every single minute! The food was amazing, range of restaurants great and food always excellent and waiters were fab Drinks were even better, top brands available if you ask for them and the bar staff were brilliant. Never let your glass get empty! The beach was ok, not as nice as i hoped...

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Helpful?
1Thank avfc22
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at Sensimar Seaside Suites. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great...

Lancashire, United Kingdom
Reviewed 28 September 2014

We stayed at the hotel for our honeymoon in July. The only way I can describe it is....paradise!!! We had the time of our life, eating, drinking, swimming with dolphins, turtles, whale sharks and sting rays. We visited coco bong's, playa del Carmen and lots more. The hotel was amazing, swim up bars, swim up room, personal concierge, wonderful hotel...

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Helpful?
Thank zara w
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at Sensimar Seaside Suites. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great...

Portsmouth, New Hampshire
Reviewed 26 September 2014

We went last fall/winter to EDSS. The food was good but they advertise a "gourmet" experience. I had to pay for wifi which should be standard and I slipped the concierge a "C" note for an upgrade. Bartenders are all great and will pour you a good drink if you ask them. Pools are just ok. Beach is pretty nice....

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Helpful?
5Thank PaulGuidoboni
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, We want to thank you for taking the time to write us a review, we want to assure you that all your comments are welcomed and a key part of the improvement of our resort. We are truly sorry to hear you experienced any inconvenience during your stay, we are a 5 star rated resort so we are...

Reviewed 26 September 2014 via mobile

totally amazing Staff couldn't do enough, everything was catered for, good was fantastic, beach was incredible, room was lovely, facilities amazing, pool was freeeeeezing brrrrrrr This was the only down point.AMAZING AMAZING AMAZING

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Helpful?
2Thank Eddie M
EDSS S, Gerente at El Dorado Sensimar Riviera Maya, responded to this review

Dear Guest, Great to hear you had a great holiday while staying at Sensimar Seaside Suites. Thank you for taking the time to write about your recent experience, your opinion is truly important for us. We appreciate your kind comments about facilities, food and specially the staff as they are committed to exceed our guests’ expectations and this is great...

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Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about El Dorado Sensimar Riviera Maya

Address: Km 95 Carretera Cancun-Tulum, Puerto Aventuras 77710, Mexico (Formerly Sensimar Seaside Suites & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $401 - $1,214 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Sensimar Riviera Maya 4.5*
Number of rooms: 378
Reservation Options:
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Also Known As:
El Dorado Seaside Hotel
El Dorado Seaside Suites Mexico
El Dorado Resort Spa
Hotel El Dorado Seaside
El Dorado Seaside Resort
El Dorado Spa
El Dorado Seaside Mexico
Eldorado Seaside Suites
Eldorado Resort
El Dorado Sensimar Riviera Maya Puerto Aventuras, Mexico
Hotel Style:
#1 Family Hotel in Puerto Aventuras
#1 Romantic Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
#6 Business Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Sensimar Riviera Maya staff and other travellers.
1,840 questions
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Mansfield, United Kingdom

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Questions? Get answers from El Dorado Sensimar Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay extra for a swim up if you need a pool.”
 of 5 bubbles intruder3906, 25 Mar 2017 | Read review
“Great room. Clean spacious. In a quiet area.. block 17.. ”
 of 5 bubbles Mrsunhappy_11, 25 Mar 2017 | Read review
“Look for block 35,36”
 of 5 bubbles OnOnetours, 24 Mar 2017 | Read review
“We upgraded to a premium suite. The room was very spacious and bed also very comfortable. However if we went again we would go for a swim up room, no fighting for a sunbed with your towel at sunrise that way ”
 of 5 bubbles DionneM797, 24 Mar 2017 | Read review
“Standard Beach villa 2805 - great location 50 m to the beach. Take dollars for tips as it's easier Hotel exchange rate is very good for pesos. ( it was the same rate as Tesco ) ”
 of 5 bubbles bradcan11, 24 Mar 2017 | Read review
5 of 5