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Hotel Barcelo Maya Beach

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Hotel Barcelo Maya Beach
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7,577 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Barcelo Maya Beach
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Showing 4,201: English reviews
Tampa
Reviewed 6 days ago NEWvia mobile

Went there for 5 days and stayed at the Prime section (ocean front). First problem. We thought we were getting "ocean view". Went to complain that we have the big roof of the beach restaurant as a view and not the ocean. We were told that the online site says very clearly "ocean front" and not "ocean view". Remind them...

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Helpful?
1Thank Briandoc99
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear Mr Briandoc99 We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your...

Reviewed 6 days ago NEW

Let me start off by telling you that this was my 4th visit to the Barcelo hotels in Riviera Maya... that being said you would think the hotel staff would be more accommodating. First, we arrived at the hotel at 12:30pm waiting inline to check into our room for 2 hours!!! There was only 1 employee working behind the front...

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Helpful?
3Thank Celia S
Barrie, Canada
Reviewed 6 days ago NEW

The beach, weather, food, and staff all made for a a very nice holiday. There were many pools and places to eat to choose from. We never had a problem finding beach chairs. The ground staff worked endlessly it seemed to keep the place spotless. We never went to any of the "special" dinners that needed to be booked because...

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Helpful?
Thank LJBD12
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear LJBD12 Thank you for reviewing your recent stay in our Barceló Maya Beach. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always...

Reviewed 1 week ago via mobile

Had a blast at the Flow rider! Friendly and helpful staff to show you how. Definitely a must see. Surfing and Boogie boarding available as well as a water park for the little ones. Lots to do and see...

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Helpful?
Thank Laura S
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear Laura S Thank you very much for your kind comments, we are very pleased to know that you have enjoyed your stay in Barcelo Maya Beach and had a great time. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort subdirector.beach@barcelomaya.com T+52 984 875 15 00 | Ext. 1521

Washington Dc, District Of Columbia
Reviewed 1 week ago

Beautiful beach. All downhill from there... The locks on the door to the room didn't work for several days in spite of multiple visits to the front desk to report it. The key not working regularly for the first 3 days was bad but when the lock itself stopped working and the door would not lock (huge security issue) and...

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Helpful?
5Thank grandpoobah7
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear grandpoobah7 We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns...

Reviewed 1 week ago via mobile

I book with allegro company. I payed for 5 people. When we arrived to the hotel they told me that I only pay for 4. With is not true. I had my bank statement in my phone. They told me pay for one person and you guys can go to the room and we return the money in 5 days....

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Helpful?
3Thank Miguel T
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear Mr Miguel T We were very disappointed to read your experience during your stay in our Barceló Maya hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We want to apologize for not being able to make you feel supported when having an...

Chicago, Illinois
Reviewed 1 week ago via mobile

This is a beautiful property that connects several hotels. Safe. There is a lot to do from paddle tennis, tennis, swimming, beach, swimming with dolphins, and water sports rentals. All of this on the same property. As with most all inclusive resorts the food quality is average. The Italian and Japanese restaurants in the mall are the best. The bowling,...

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Helpful?
Thank kander-family
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear kander-family We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Maya Beach hotel and we thank you for your kind recommendation to Tripadvisor’s readers . We look forward to serving you again in the future. Sincerely Erika García Argueta Sub Director Beach| Assistant Director Beach Barceló Maya Grand Resort subdirector.beach@barcelomaya.com T+52 984...

White Haven, Pennsylvania
Reviewed 1 week ago

Stayed here 1/29 thru 2/2 with 2 other 50 something couples......our 5th consecutive trip to Riviera Maya.....other reviews were dead on about beach......previous resorts we have stayed at had many rocks in ocean, especially Sunset Princess....none here & very calm & clear water....if you're a beach bum this is a definite plus!! Resort was very empty so no problem getting...

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Helpful?
5Thank Scott M
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear Mr Scott M Thank you for the great feedback of your recent holiday experience at our Barceló Maya Beach; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Again we thank you for this very kind...

Pine Grove, Pennsylvania
Reviewed 1 week ago

Great all inclusive place to stay... a lot of "bang for you buck" since meals and drinks are included. Very clean and pristine throughout the whole property. Excellent service from all wait staff and personnel. We had Dary Perez and Leticia Cruz at the "Buffet Beach" buffet most of the days and received A+++ service from them...along with excellent service...

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Helpful?
Thank rebers1967
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear Ms Rebers1967 Thank you very much for sharing this great review of your recent stay at Barceló Maya Beach. I am grateful for your compliments towards our co-workers, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them on your behalf for their contribution to your wellbeing whilst in our hotel. Again...

Greencastle, Pennsylvania
Reviewed 1 week ago

We just returned from our trip to Riviera Maya. We stayed at Barceló Maya Beach resort. It was incredible! The facility was very well maintained, beautiful and very clean! There was definitely no shortage of things to do or places to eat. While we were there we met Dary Perez and Leticia Cruz at the beach buffet. They served us...

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Helpful?
Thank heathermartin2017
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear Ms. Heathermartin2017 Thank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Barcelo Maya Beach

Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $308 - $735 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Barcelo Maya Beach 4*
Number of rooms: 630
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Barcelo, Expedia and Travelocity so you can book your Hotel Barcelo Maya Beach reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Hotel Barcelo Maya Beach Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#7 Business Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Barcelo Maya Beach staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get club premium. It's worth every penny. Beach is quite than Caribe.”
 of 5 bubbles Madison_L, 18 Feb 2017 | Read review
“Ask to be facing away from the theater and not near the concert venue if there are concerts scheduled.”
 of 5 bubbles jameslockard, 18 Feb 2017 | Read review
“If you are a beach person stay at the Maya Beach.”
 of 5 bubbles GirlOnTheGoToronto, 17 Feb 2017 | Read review
“Stay somewhere else.”
 of 5 bubbles NonameDave, 15 Feb 2017 | Read review
“Ask to not be near the theatre.”
 of 5 bubbles LJBD12, 13 Feb 2017 | Read review
5 of 5