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Barcelo Maya Caribe

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2,811 Reviews from our TripAdvisor Community

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Showing 1,385: English reviews
Jersey
Reviewed yesterday NEWvia mobile

I stayed at the Barcelo Maya Caribe over the holiday and have mixed feelings about the resort. The grounds are gorgeous and well maintained. The place is huge and includes a shopping mall! The pools were big and clean but I mainly stayed at the beach. There were no problems getting chairs at the beach - my only complaint with...

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Helpful?
Thank EastCoastGirlNJ
Reviewed 2 days ago NEWvia mobile

We stayed at the Barcelo Maya Caribe from Dec 28 until Jan 4. Food- the buffet was honestly below average. There was a lot of selection but everything lacked flavor and was over cooked and usually cold. You only get 4 passes for the a la carte which really sucks because the food at the restaurants is actually really good....

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2Thank Nadia M
Reviewed 4 days ago NEWvia mobile

As soon as I arrived I knew I wasn't going to enjoy, when I arrived I found out they didn't have our room that we had paid for and instead put two male friends in a room with one bed, and told us your booking is just a preference. So instead of arguing our first night we decided we would...

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Helpful?
4Thank josh h
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear josh h, I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again. Due our occupancy, we didn´t have a doublé room available, and our price for JRS is the price that our receptionist...

Chicago, Illinois
Reviewed 1 week ago

I booked this hotel via Expedia and they advertise a $1,000 resort credit and it absolutely is not. It is a 10% or 25% discount coupon that can be used ONLY for SELECT services at the resort, maxing out at $1,000. This is FALSE ADVERTISING! How do you trust a hotel like this with your credit card when they aren't...

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Helpful?
6Thank demaio14
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear D P, Concerning the misunderstanding of the resort credit coupons, we are sorry if you received erroneous information from a third party concerning this matter, however I can let you know that if you check our website, there is a special link referring all about Resort Credit, where it says “..These are discount coupons that can only be used...

Fort Worth, Texas
Reviewed 1 week ago

We have come to this resort many years and have always been more than satisfied except this last time, April, 2016. It seems that the grill by the beach was serving something other than beef burgers. They tasted nasty! They didn't taste like beef at all! We were so disappointed, we said we would never go back. The burgers were...

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Helpful?
1Thank susiekuhne
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear susiekuhne, Thank you for taking the time to tell us why our hamburgers failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. Kind regards,

Reviewed 1 week ago via mobile

This had to have been our 4th or 5th visit... this time we vacationed with my son's family. We arrived Christmas Eve to the most beautiful buffet I had ever seen. The rooms looked well used... but were very clean... and we hardly spent any time in our room. Great Shower... lots of shampoo/conditioner and hairdryer. If you don't like...

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2Thank Donna8080
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Donna8080, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We hope to have the opportunity to receive you once again, it will...

Reviewed 1 week ago

Incredibly extensive resort with access to five hotels, countless pools and a very large white sand beach! The only cons were with the restaurants, most fully booked and the food wasn't even that great! Still, great service for an all inclusive. Recommended

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Helpful?
Thank Alejandro G
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Alejandro G, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We hope to have the opportunity to receive you once again, it...

Quebec City, Canada
Reviewed 1 week ago

Week of Dec. 26th-Jan 2nd We have been many times to the Cancun/Riviera Maya region and this MEGA resort has one of the best beach we have been to. no rocks, long and pleasant and even if a familly resort we could find quiet places to lay down. Many chairs and no rush to wake up early to get a...

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1Thank guymichaud
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear guymichaud, We value your preference, and I would like to address your concerns as quickly as possible since guest comments are a useful tool for us to improve our services and we always treat them seriously and take appropriate action to continue to better ourselves day by day. We really sorry that you couldn´t sleep bacause our theatre was...

Ontario, Canada
Reviewed 1 week ago

I guess this is a reminder as to why we have not done an All-Inclusive Resort in 25 years. We had only picked this resort as to surprise our friends that were guests here. Once we arrived, all of the restaurants were fully booked and the buffets were only available. Thankfully our friends had booked and we tagged along as...

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Thank tblexi
Toronto
Reviewed 1 week ago via mobile

We travelled as a family 2 adults and a 9yo girl from Dec 24-31 and had a very good vacation here. I will not reiterate most of the previous points just some of our experiences and tips. Room Room is average size and was always cleaned and stocked well. The fridge is basically useless but if you place your drinks...

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Helpful?
5Thank Whitey
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review

Dear Whitey, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We hope to have the opportunity to receive you once again, it will...

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Amenities

Highlights
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Barcelo Maya Caribe

Address: Carretera Chetumal-Puerto Juarez Km. 266.3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $316 - $644 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Caribe 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Barcelo Maya Caribe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Caribe Beach
Barcelo Maya Caribe Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#6 Romantic Hotel in Puerto Aventuras
#10 Family Hotel in Puerto Aventuras
#11 Spa Hotel in Puerto Aventuras
#11 Luxury Hotel in Puerto Aventuras
#12 Top resorts Hotel in Puerto Aventuras
#12 On the Beach Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Caribe staff and other travellers.
282 questions
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Questions? Get answers from Barcelo Maya Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bottom floor”
 of 5 bubbles susiekuhne, 8 Jan 2017 | Read review
“Go for Platinum if you can afford”
 of 5 bubbles guymichaud, 6 Jan 2017 | Read review
“Only prestige rooms are newer.”
 of 5 bubbles tblexi, 5 Jan 2017 | Read review
“Access to all four resorts by booking any:Beach,Caribe, Tropical, Colonial. Look around for a la carte's before booking.”
 of 5 bubbles bakirandkristen, 2 Jan 2017 | Read review
“Silent, nice, clean, all rooms are great”
 of 5 bubbles Konstantin04, 28 Dec 2016 | Read review
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