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Barcelo Maya Colonial

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5,114 Reviews from our TripAdvisor Community

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Showing 2,738: English reviews
London, Canada
Reviewed yesterday NEW

We returned to the Barcelo recently, and again the resort is well kept, the food is always good, the rooms are clean and comfortable, and the beach is large and never full. Something that has always been less than stellar is the front desk/reception customer service. (Honestly, they are usually pretty rude) The wait staff, bartenders, maids, and grounds people...

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Helpful?
Thank JeffersonJsO
Regina, Canada
Reviewed 2 days ago NEW

This was our 8th time in the Mayan and 4th at the Barcelo. The resort was great as expected - no need to ever reserve chairs on the beach or pool, enough a-la-cartes that you can usually get in with a day or 2 notice, and wonderful staff all around. The only real complaint that we had is we wish...

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Thank Loran1223
Smiths Falls
Reviewed 2 days ago NEW

We were very disappointed with our stay. We are not hard to get along with people, but I do expect to get what I pay for and that just wasn't the case here. And since this hotel is rated 4-4.5 stars depending on where you look, we expected more than we got. First the good. The grounds, beach and pool...

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1Thank Kimberly M
Virden, Canada
Reviewed 3 days ago NEWvia mobile

We booked this resort very late but got a great deal for Christmas break. For only $100 more we chose the Colonial over a resort in Cuba. As much as I like Cuba, this was a no brainer. It is quite a long bus ride from the airport to the resort but our Transat rep kept the drinks coming and...

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1Thank Lorie C
New Holland, Pennsylvania
Reviewed 4 days ago NEW

I spent a week here with my family and had an amazing time. The beach and scuba nearby are excellent. service was incredible, especially the bartenders at the pool bars who always payed attention to you, got you more drinks, and made fun cocktails for us. I also really loved the Cantina tequila tasting/ cigar lounge. Fabiola and Juan from...

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Thank mattm_nvl
London, Canada
Reviewed 6 days ago NEW

This place is truly amazing: full of beautiful grounds, friendly staff, amazing food and lots of room for fun & exploration. Room: We had requested adjoining rooms with the kids .. they couldn't accommodate immediately but offered us a few choices for the coming days and we ended up side by side which was great. Housekeeping: Room was well taken...

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5Thank Karen L
Killarney, Canada
Reviewed 1 week ago

My husband and I went on our first ever south trip from December 31-January 7, 2017. We bought our all-inclusive trip on the 28th and we have only good things to say about the entire experience. We flew with Transat and had a transfer bus take 250+ people to the resort on New Years Eve. We were greeted with sparkling...

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3Thank haneys07
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service...

california
Reviewed 1 week ago

We stayed at the Beach 11 years ago. Decided to go back last year.Stayed at the Colonial this visit. It's definitely an upgrade food wise. Since our first stay the resort has greatly expanded. As most of the reviewers agree, the location and the grounds are beautiful. One recent reviewer complained that the buffet food was terrible. He must have...

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1Thank jaycher
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We hope to have the privilege and the honor to share with you again soon. Best Regards. La Gerencia jeferecepcolonial@barcelomaya.com

Stamford, Texas, United States
Reviewed 1 week ago via mobile

My family of 4 (kids age 7,11) booked a last minute trip over Christmas vacation for 4 nights. We travel to Mexico regularly but had never stayed at Barcelo. It is 5 large hotels that form a huge town-like resort. Pros: The grounds are beautiful and well kept. The pools are huge and we never had to search for a...

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1Thank Jenny S
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Jenny, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We hope to receive you once again very soon. Best Regards, La...

Reviewed 1 week ago

Barcelo Maya Colonial was a great place to stay for a week. It is a complex containing 4 different resorts. Staff were great, friendly and helpful. Food for buffet was decent. We picked the restaurants for dinner and loved them all. Tokyo and sea food restaurant especially were excellent. The lobster at the seafood restaurant was absolutely delicious. Men had...

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Helpful?
Thank Illankumaran S
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We will be honored if you decide to visit us again, and I can guarantee we can meet your expectations not only about the property but the Customer Service too. Best Regards, La...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez | Km 266.3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $318 - $668 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Colonial 4*
Number of rooms: 481
Reservation Options:
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#1 Business Hotel in Puerto Aventuras
#2 On the Beach Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Colonial staff and other travellers.
486 questions
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Questions? Get answers from Barcelo Maya Colonial staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor rooms tend to be musty smelling, but trying to switch rooms is a nightmare.”
 of 5 bubbles JeffersonJsO, 20 Jan 2017 | Read review
“Ask to be away from the Theater for a quieter room”
 of 5 bubbles 852KimberlyM852, 19 Jan 2017 | Read review
“choose higher floor to avoid the noise.”
 of 5 bubbles illankumarans2016, 11 Jan 2017 | Read review
“This resort has 3 floors, and we stayed on the 2nd floor where there is less activity.”
 of 5 bubbles GillesC970, 10 Jan 2017 | Read review
“Quieter rooms are near the soccer field, away from pool and beach.”
 of 5 bubbles laurenhW7312ZI, 9 Jan 2017 | Read review
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