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Barcelo Maya Colonial

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5,290 Reviews from our TripAdvisor Community

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Showing 2,864: English reviews
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Schenectady, New York
Reviewed today NEWvia mobile

My fiancé and I went here as a prehoneymoon getaway. It was our first time in Mexico and our first time at an all inclusive so I can't say we have much to compare it to, but I will list out the things we loved and things we didn't. LOVED 1. We got the oceanfront room package and we thought...

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Thank totessss
Mississauga, Canada
Reviewed yesterday NEW

We love the Barcelo Maya Colonial for a relaxing vacation. We cannot say enough about this resort, it is our 7th time of vacationing here, together with our two daughters, and we hope to return again next year! This resort is excellent for families, couples young and old and also a beautiful setting for Weddings, there is something here for...

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Thank crs160
Minnesota
Reviewed 2 days ago NEW

A BIG resort. Plenty of pools, restaurants, when they say they have a mall - it's almost like you are in a mall off the property. (There is mini golf, bowling, arcade games, outside market area with vendors.) We love big resorts as we typically don't leave the property for a week, We traveled with 2 kids (4 & 8)...

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1Thank Jill J
Austin, Texas
Reviewed 2 days ago NEW

I just wrapped up a large family vacation at the Barcelo Maya, and have to say, it left me disappointed. Rather than droll on, I'll just cut to the chase. POSITIVES: * The beach is the 2nd best I've ever been to (trailing only a beach on Moorea in French Polynesia). There's a reef off the coast, so the waves...

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1Thank AustinIce
Toronto, Canada
Reviewed 3 days ago NEW

The Con's... Customer service is very poor. Check in was fast but no one showed us where are room was or even how to get there. When you come into the front lobby it is big but there is nothing going on in or near the front lobby. Internet There is no free internet for you to use in your...

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1Thank Sweetheart_Ash
Alberta, Canada
Reviewed 4 days ago NEW

This is an amazing resort. We tend to look for larger resorts and with this resort you stay at one play at four which is awesome. Its has the longest beach and an unbelievable amount of beach chairs all placed out very neatly every day. The beach and sand is amazing. Bring your snorkel gear as there is lots to...

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1Thank SunAndSand21
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest: Thank you so much for sharing your impressions about Barcelo Maya Colonial, we are glad we have accomplished your expectations and enjoyed your vacation with us. We really appreciate your remarks at our staff, who make a great job trying to fulfill our guests expectations, as our main goal is create unforgettable experiences, we will be happy to...

Reviewed 4 days ago NEWvia mobile

Check-in took 45 min. Shower didn't work. Became sick from the food. Staff called at 8am on a Friday, waking us up, to ask about a return shuttle time a few days from now. Thin walls, can hear everything.

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Thank Taylor F
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Taylor: Thank you so much for share with us your opinion in reference to your stay in our hotel, please receive our sincerely apologize if we caused you some discomfort, we are taking your comments with special consideration. The service flaw that you mentioned was shared with our staff involved be sure that all the measure will be taken...

Brooklyn
Reviewed 5 days ago NEW

All the communication, bookings, and welcome smiles were great! March end 2017 seems still like a perfect getaway trip time in Mexico. Not too hot & not cold at all! 80+F, small devoted groups, but rather quiet time in the resort. Entertainment is kept to the minimum. Didn't see much of the shows or offerings for kids in Colonial? All...

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2Thank Roboos25
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Roboos25: On behalf of our hotel, we would like to thank you for coming to Barcelo Maya Colonial hotel; we also want to thank you for your significant opinion which is very important for us to improve our services and products . we glad you have a good time during your vacations in our hotel. we hope to have...

Toronto, Canada
Reviewed 5 days ago NEWvia mobile

We visited The Barcelo Maya Colonial March 1-8th and booked a Air Transat vacation, our transfer to the resorts went very smooth with no delays! When checking in we had not been given the room we had requested through our travel agent, this seems to always be a problem. They were able to give us a room on the upper...

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1Thank Mojhito05
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear Mojhito05: We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Colonial was an enjoyable one. We continuously...

Chilliwack, Canada
Reviewed 6 days ago NEWvia mobile

A group of 12 stayed at the Barcelo Maya Colonial. Out guests stayed for the first week and my groom and I continued on for a second week alone. The staff at the Colonial treated us like royalty the entire two weeks. Our room was fantastic, the food was delicious (we gained a few lbs) and the service was amazing....

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Thank mukluk69
BMAYAFASEII, Gerente at Barcelo Maya Colonial, responded to this review

Dear mukluk69: On behalf of our hotel, we would like to thank you for coming to Barcelo Maya Colonial hotel; we also want to thank you for your significant opinion which is very important for us to improve our services and products . we glad you have a good time during your vacations in our hotel. we hope to have...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez | Km 266.3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $291 - $646 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Colonial 4*
Number of rooms: 481
Reservation Options:
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#1 Business Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Colonial staff and other travellers.
543 questions
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Questions? Get answers from Barcelo Maya Colonial staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request what you require, e.g. non smoking, floor level, size of bed, or beds etc. very accommodating to your needs.”
 of 5 bubbles crs160, 25 Mar 2017 | Read review
“Avoid rooms at the Colonial & Tropical that face the Palenque Theater, unless you want to listen to concerts.”
 of 5 bubbles AustinIce, 24 Mar 2017 | Read review
“Top floor is best.”
 of 5 bubbles canadagirl91, 20 Mar 2017 | Read review
“Don't worry about getting a room closest the pool. All are pretty close. Better to get an upper floor facing direction you prefer.”
 of 5 bubbles torontocouple15, 20 Mar 2017 | Read review
“get a bottom floor if you want easy access.”
 of 5 bubbles Sadihutt2015, 17 Mar 2017 | Read review
5 of 5