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Barcelo Maya Colonial

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5,117 Reviews from our TripAdvisor Community

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Showing 2,741: English reviews
Krakow, Poland
Reviewed 21 February 2014

Absolutely great resort for both couples, friends and families with kids. We liked all the resort facilities and wonderful, wide, clean, sandy beach with palm trees. The hotel staff was extremely helpful and efficient. Also congratulations to the Chef for good, well presented, diversified and above all tasty food!!! One thing that needs a bit of improvement is the kids...

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Helpful?
2Thank Agata O
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, It is a pleasure for Barcelo Maya Colonial & Tropical Hotel to review your kindly comments with the staff involved in your entire satisfaction. Thank you very much for visiting this paradise and we hope to see you again in a near future. Let us comment that we are preparing new services for more fun to our guests!...

High Level, Canada
Reviewed 21 February 2014

We have travelled to 5 different resorts, and this one is the best fit for the family especially for young ones ( our kids are 2 and 4 ). Colonial rooms are a bit dated but the close proximity to the water park makes up for it. If your going without kids I would recommend barcelo beaches only because the...

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Helpful?
Thank Mike P
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We appreciate your kindly comments which have been sent to the Barceló Maya Colonial - Tropical staff involved in your entire satisfaction. We look forward to welcome you back soon. Best regards! The Management

Orangeville, Canada
Reviewed 20 February 2014

We traveled to the colonial in February 2014. We really enjoyed the majority of the stay. The property is very well looked after, we were in room 6413. Our room was cleaned everyday and looked really good, we did not have any issues other then being on the ground floor. We did wake up one morning to fresh muddy foot...

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Helpful?
Thank GeoffWest
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. We hope to see you soon in our establishment! Best...

Winnipeg, Canada
Reviewed 19 February 2014

We visited the Barcelo Colonial in January. Overall we were quiet happy with the hotel and facilities. The buffets were nice and had a lot of options. At the colonial we had access to all the buffets except the palace. The a la carets varied. By far Kyoto was the best. Then the steakhouse. The rest were about the same....

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Helpful?
1Thank adrienne231
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction. We are very happy to know you enjoy the services and of course we will take your kindly recommendations to improve every day. Thank you very much for visiting this paradise and we hope to see...

Dubuque, Iowa
Reviewed 19 February 2014

We vacationed in February 2014 and this resort was amazing. It is a tropical paradise with pools everywhere. The rooms were clean and the food was delicious. We had a second floor room that faced a jungle and the birds and wildlife were nice to wake up to. Thanks to the buffet chef who grilled up our deep sea fishing...

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Helpful?
Thank ksteil
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction. We are very happy to know you enjoy the services and of course we will take your kindly recommendations to improve every day. Thank you very much for visiting this paradise and we hope to see...

Bonnyville, Canada
Reviewed 18 February 2014

We just returned Sunday Feb 16th from our 7 night stay at the barcelo maya colonial resort in mexico and it was great! The only complaint I have was our room that smelled pretty bad of mildew and we couldn't use the A/C. I ended up getting a cold our first day so we had to turn on the squeaky...

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Helpful?
Thank Apesp79
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction. We are very happy to know you enjoy the services and of course we will take your kindly recommendations to improve every day. Thank you very much for visiting this paradise and we hope to see...

Montreal, Quebec
Reviewed 18 February 2014

Agree with positive reviews. The resort is super clean, employees efficient and friendly, buffet and a la carte restaurants were very good. We booked Club Premium Prestige and check-in was a breeze. We had requested a room on the 3rd floor facing the beach and we got it. The resort is huge and, as my partner has reduced mobility, we...

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2Thank IsisMontreal_Quebec
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear IsisMontr. We really appreciate your visit to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations. Our goal is complete guest satisfaction. We would be honor to host you again in the near future. Warmest Regards to Montreal, Quebec. Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

Fairpoprt
Reviewed 18 February 2014

This Resort is the Most Beautifully Landscaped Resort I have ever stayed at . I have been to Cancun a few times,and stayed at three other resorts. I have also spent time in the Dominican Republic, the Bahamas, and Hawaii, but none compare to the Beauty of this property. The selection of food was excellent. There was always something familiar...

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Helpful?
Thank Kirk B
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Kirk B., We appreciate your kind comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence. We would like to thank you for choosing Barceló Maya Tropical to expend this trip. Please do not hesitate to contact us any time before you coming back. We would...

Calgary, Canada
Reviewed 17 February 2014

Great vacation at a beautiful facility. The resort grounds, gardens, lobby, pools and beach are all fantastic. The staff is very friendly (with a hearty "Buen dia") even early in the mornings. Food was good, always found something tasty to try at the buffets. The salsas and other fresh foods were phenomenal! Also, for some reason the bartenders don't know...

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1Thank Tenugi0
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Tenugi0, We really appreciate your visit and the time taken to write your impression about your stay, Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, we will work on rooms issues to improve them. Your comments are important to the success of our organization, as we rely on you, our guest,...

Storm Lake, Iowa
Reviewed 17 February 2014

We just returned from 5 nights at the Barcelo. We traveled with our 3 kids 14-21. This is a very large resort so be ready to do lots of walking to everything. We were even in the building closest to the pool and theatre and it still was a lot of walking. There was lots of activities on the resort...

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Helpful?
Thank tsievers
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, Thank you very much for your kindly comments regarding your last stay at Barcelo Maya Colonial Hotel. If you enjoyed the activities with the entertainment staff and other services, you have to see the next surprises that the Hotel is preparing. I am sure you will enjoy it! We appreciate your comments which helps us to improve our...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez | Km 266.3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $324 - $680 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Colonial 4*
Number of rooms: 481
Reservation Options:
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Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#1 Business Hotel in Puerto Aventuras
#2 On the Beach Hotel in Puerto Aventuras
#2 Top resorts Hotel in Puerto Aventuras
#2 Luxury Hotel in Puerto Aventuras
#3 Spa Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Colonial staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club premium offers rooms with pool and ocean views. Rooms are clean but need an update. Our room was quite musty.”
 of 5 bubbles helenski5, 22 Jan 2017 | Read review
“First floor rooms tend to be musty smelling, but trying to switch rooms is a nightmare.”
 of 5 bubbles JeffersonJsO, 20 Jan 2017 | Read review
“Ask to be away from the Theater for a quieter room”
 of 5 bubbles 852KimberlyM852, 19 Jan 2017 | Read review
“choose higher floor to avoid the noise.”
 of 5 bubbles illankumarans2016, 11 Jan 2017 | Read review
“This resort has 3 floors, and we stayed on the 2nd floor where there is less activity.”
 of 5 bubbles GillesC970, 10 Jan 2017 | Read review
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