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Barcelo Maya Colonial

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5,365 Reviews from our TripAdvisor Community

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Showing 2,915: English reviews
Antlers, Oklahoma
Reviewed 14 September 2014

This was our second trip to this resort. We upgraded to the Premium Club this trip and the service was excellent. The beds were very comfortable and the bathroom....awesome! We were in an oceanfront room with ocean views. I can't say enough about this place. The restaurants were great and the buffets were plentiful. I liked the nightly shows. The...

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Helpful?
7Thank Visilea
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Guest, We appreciate your kindly comments which have been sent to the Barceló Maya Colonial - Tropical staff involved in your entire satisfaction. Thank you very much for visiting this paradise and we hope to see you again in a near future. Best regards, The Management

Reviewed 14 September 2014

Resort is beautiful, extremely clean, best customer service. Food is great. We had the same waiter, Señior Johnson every night at the Buffett who always provided outstanding service. Pools and beach are absolutely beautiful. We couldn't have asked for a better vacation. My husband and I will definately be back.

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1Thank SLRoberson
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. We are pleased that we have met your expectations regarding our services. We hope to see you soon at Barceló Maya Colonial & Tropical Hotel! Best regards! The Management

Reviewed 13 September 2014

My girlfriend and I spent 4 amazing nights at Barcelo Maya Colonial/Tropical. The food was amazing, the service was phenomenal and we had so much fun. The dolphinaris was amazing despite what I've read. If you don't want to pay $100+ per person to swim with them, you can walk over at any time and there is a show every...

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2Thank Logan V
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. thank so much anmd we hope to see you and your family at Barcelo Maya Colonial in Riviera Maya (Mexico)

Claremore, Oklahoma, United States
Reviewed 13 September 2014

Confirm any and all reservations with the hotel Directly. We booked through Hotwire and picked a Junior Suite. It states on the website and printed reservation that we were getting an "Ocean View" room. They have no ocean view room. They do have "Ocean Front" which mean you look out your porch to see the pools and dining. The rooms...

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4Thank Kris A
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, We want to inform that Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay with the the wirst band. Its true that the hotel , between the sea and the rooms are pools as in many...

Montreal, Canada
Reviewed 9 September 2014

I hope this review helps you. The purpose is to share information that will help you choose a hotel that is right for you with insightful comments. Ok, so we initially booked at the sister hotel the Barcelo Maya Beach, however, upon check-in we were informed that the hotel would be closed for renovations as of September 1 (we checked...

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5Thank Manglo17
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear Manglo17, We really appreciate your visit and the time taken to write your impression about your stay, Barceló Maya Colonial is committed to providing our guests with the highest quality services and facilities, we will work on Housekeeping. Our main goal is to fulfill the expectations of every single guest we have the pleasure of serving, since we want...

Reviewed 5 September 2014 via mobile

We were VERY disappointed when we arrived. We paid EXTRA for an Ocean View room and it even said ocean view on our reservation we showed them. We got to the hotel and were told there is not a single room with and ocean view only ocean front. Ocean front means you can't see the ocean from your room but...

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4Thank Debnjr
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Barcelo Maya Colonial Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. Best regards, The Management

Mississauga, Canada
Reviewed 4 September 2014 via mobile

This resort was Fantastic!!! This was my family's first trip to the Riviera Maya and we absolutely loved it!!! Food, resort and especially the staff were all great! Beautiful beach and large clean pools. We loved that we could shop right at the resort since the Plaza Mexicana is right on sight, and the prices were fair too. Will definitely...

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2Thank Domenic P
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. We are pleased that we have met your expectations regarding our services. It is great to know that all your party enjoyed their stay. We hope to see you soon at Barceló Maya Colonial & Tropical Hotel! Best regards! The Management

Rochester, New York
Reviewed 2 September 2014 via mobile

This resort use to be top notch until management changed last year. Now you are offered certain things but don't get them. You have to argue with the staff to get what you are entitled to. The food is good, the resort is clean. Some of the staff needs to be fired because they don't want to do their jobs....

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Thank Tactical20
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Barcelo Maya Colonial & Tropical Hotel works for the total satisfaction of our customers and ensure that our guests enjoy their stay. We regret you have had problems during your stay. Your comments will help us to continue working on our commitment to continuous improvement and quality standards. So please let us know exactly what you think it...

Richboro, PA
Reviewed 2 September 2014

I recently stayed at the Barcelo Maya Colonial from August 20th to August 27th. Check-in and check-out were both easy, quick and painless. We originally booked the newly renovated Suite Ocean Front Club premium room at the Barcelo Maya Beach, but due to ongoing renovations, the Barcelo Maya Beach was scheduled to be closed while we were there so we...

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11Thank stu1675
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, Thank you very much for sharing the experience of your stay at our hotel in Tripadvisor network. We are pleased that we have met your expectations regarding our services. It is great to know that you enjoyed your stay; the staff of Barceló will be very happy to host you again! we are sure you will love the...

Edmonton, AB
Reviewed 31 August 2014

Travelled Aug 10 to 17th 2014. We have visited this resort five times previously and decided to go back after six years away to celebrate our 26th anniversary. We chose the Colonial as it has always been wonderful and we have never had issues in the past. We had upgraded to club premium so we had access to premium lounge...

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1Thank Joanne M
BMAYATROPICAL-GS, Gerente at Barcelo Maya Colonial, responded to this review

Dear guest, It is a pleasure for Barcelo Maya Colonial Hotel to review your kindly comments with the staff involved in your entire satisfaction. Thank you very much for visiting this paradise and we hope to see you again in a near future. Best regards, The Management

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Colonial

Address: Carretera Chetumal-Puerto Juarez | Km 266.3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $267 - $603 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Colonial 4*
Number of rooms: 481
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Hotels.com, Barcelo, Travelocity, Hotwire, Cheap Tickets, Booking.com, Despegar.com, TripOnline SA, Jetsetter, Priceline and HotelQuickly so you can book your Barcelo Maya Colonial reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Colonial Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Colonial
Barcelo Maya Colonial Beach Resort
Barcelo Maya Caribe & Beach Resort
Barcelo Maya Tropical & Colonial Beach
Barcelo Maya Colonial Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#1 Business Hotel in Puerto Aventuras
#3 On the Beach Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Romantic Hotel in Puerto Aventuras
#3 Family Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Colonial staff and other travellers.
566 questions
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Questions? Get answers from Barcelo Maya Colonial staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Visit the unofficial Barcelo Maya page, there is a ton of information.”
  • This was our view for the week
  • Room service is great!
  • It was hard to leave this view
Teena_J, 23 Apr 2017 | Read review
“The rooms closer to the lobby has the longest walk to the beach.”
ELGS2, 20 Apr 2017 | Read review
“it is worth getting the premium rooms for the view of the ocean alone, plus all the other perks are great too.”
ccleopatrac123, 20 Apr 2017 | Read review
“This is a large property, rooms closer to the pool complex would be nice.”
ladidahladidah123, 20 Apr 2017 | Read review
“Jalisco building had a great location!”
mjkraimz, 18 Apr 2017 | Read review
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