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Barcelo Maya Tropical

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4,181 Reviews from our TripAdvisor Community

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Showing 2,577: English reviews
Flemington, New Jersey
Reviewed 30 March 2014

I first want to start out by saying that the resort was absolutely beautiful. But the service was alot to be desired. Took atleast 30 minutes to stand in line to check in since they only had 2 people at the front desk at all times. Upon arrival we were changed from 3 different rooms, when we finally got into...

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Helpful?
2Thank Tara P
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Tara P, We appreciate very much your time sharing your experience on Trip Advisor; we apologize because you a bad memory of your vacations, you can be assured we will continue working to improve. Barcelo Maya Tropical is committed to providing our guests with the highest quality of services and facilities. We would be grateful to have another opportunity...

Calgary, Canada
Reviewed 28 March 2014

I went down with my kids, and upgraded to the suite! It was the most beautiful hotel room I've ever stayed in. The bedroom side was as large as the living/dining room side, and both had an adjoining balcony with a hammock. I cannot put into words how incredible this room was, and the view was incredible. If you have...

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1Thank susiem101
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Susiem101, We really appreciate you have chosen Barcelo Maya Tropical for your family vacation and also we would like to thank you for sharing your experience on Trip Advisor. The main goal of Barceló Maya Tropical is to fulfill the expectations of every single guest we have the pleasure of serving, since we want you to return home totally...

Kamloops, Canada
Reviewed 27 March 2014

We just got back from taking our family of 10 to the Barcelo Mayo Tropical for 2 weeks. Our experience there was great. The grounds and pools were spectacular and the children's area kept our group with 4 children ranging from 7-11 years busy at all times. The food was good at both the buffet and a la carts. My...

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3Thank Dar1951
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Guest, We appreciate your comments, since they help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your family vacation as well of your kind recommendation to your friends, we are glad to know you liked the great variety of food we served in the Buffets, Snack Bars by the pool and the...

Halifax, Canada
Reviewed 26 March 2014

We have been going to the Mayan Riviera for 5 years and have previously stayed at GBP and Palladium so we love huge resorts. Family of 4 - kids 10 and 13. Check in / out and Service We found everything to be efficient. Check in - room not ready but easy to do and came back at 3pm and...

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5Thank MayanChick
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Guest, We have read your opinion and really appreciate the valuable time you have taken to share your comments regarding your stay at Barcelo Maya Tropical, we are glad to know the Service of our staff was properly correct, on time, without big lines and most of all you were pleased with the Resort. We cannot thank you enough...

Ottawa, Canada
Reviewed 25 March 2014

Fabulous week March 7-14. Travelled in a group 5 kids 9-14 plus 8 adults between 40 and 80. No complaints about front desk service, food, restaurants, beach, rooms, beds. No problem getting a chair by the beach - didn't sit by the pool very often - so can't comment. The family with a 14 & 12 year old (but not...

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3Thank Jeffereta
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Jeffereta, We have read your opinion and really appreciate the valuable time you have taken to share your comments regarding your family vacation at Barcelo Maya Tropical, we are glad to know the Service of our staff was on time, without big lines and most of all you were pleased with the Resort. The main goal of Barceló Maya...

Minneapolis, Minnesota
Reviewed 23 March 2014

If you are looking for paradise than this is the place for you. The grounds at the Tropical are breathtaking and the beauty of the mile long white sand beach is like no other I’ve seen. Whether you are a beach bum, like hanging by the pools or have a passion for activities, there is something for everyone. Check in...

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5Thank HotelSnobMpls
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear HotelSnobMpls. We really appreciate your visit and the time taken to write your impression about your stay, Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, we will continue working on Housekeeping to improve their service. A hotel is defined by the quality of service it provides to its guests. Since our...

Tulsa, Oklahoma
Reviewed 23 March 2014

Horrible experience and very rude front desk. The rooms were uncomfortable with hard beds, muggy no air conditioning only ceiling fan. The bathtub was extremely slick. Two people in my group of 22 fell and hit there heads on the bathtub wall. There were no wash cloths and several lights were out in the room. Also lack of electrical plugs....

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5Thank Tulsatraveler2014
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Tulsatraveler2014, Please accept our apologies for not having fulfilled your expectations; we thank you for your comments since these will help us to improve every day. We can assure you Barcelo Maya Tropical is committed to providing our guests with the highest quality of services and facilities. We would be grateful to have another opportunity to host you. Warmest...

Cranston, Rhode Island
Reviewed 22 March 2014

Be prepared for a 90 minute ride from the airport, but it's worth the ride because the property and beaches are absolutely pristine. The rooms are clean but don't expect an ocean-view from the balcony, as most are overlooking the grounds. The food at the a la carte restaurants are very good, but make your reservations upon arrival or you...

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5Thank Vincenzo L
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear Vicenzo L, We appreciate your kind comments and the time you took to share them on Trip Advisor, it is very important for us to thank our guests’ confidence. We look forward to hosting you again in the future. La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

Minneapolis, Minnesota
Reviewed 20 March 2014 via mobile

We just returned from a week at the Barcelo Tropical and had a fabulous time, with 50 students from our son's senior class and their families all enjoying the resort's amenities. Our rooms were clean and well appointed. Beds were somewhat hard - our younger son had the most comfortable bed on the couch. Fridge was restocked daily. Bring an...

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4Thank djm2359
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear djm2359, We really appreciate the opportunity to host your trip at Barcelo Maya Tropical. Thank you for the time taken to write your kind comments regarding your past stay. We look forward to host your family again in the future. Please do not hesitate to contact us any time before you coming back as we are committed to providing...

Rothesay, Canada
Reviewed 17 March 2014

Pluses: - Plenty of seating at pool and beach areas (no need to save chairs) - Plenty of sun and shade at pool and beach areas - Beach volleyball nets (2) - Well laid out resort - Short walking distances - Immaculately kept grounds/buildings - Lovely water fountains/features - Super friendly employees - Wheel chair accessible - Self serve Corona...

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Helpful?
1Thank mockingbird123
BMAYATROPICAL-GS, Gerente at Barcelo Maya Tropical, responded to this review

Dear mockingbi. We really appreciate your visit to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations. Barceló Maya Tropical is committed to providing our guests with the highest quality services and facilities, we will work on Housekeeping and maintenance issues to improve them. Your comments are important to the success of our organization,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $287 - $588 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#4 Luxury Hotel in Puerto Aventuras
#4 On the Beach Hotel in Puerto Aventuras
#4 Top resorts Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras
#5 Spa Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Tropical staff and other travellers.
227 questions
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Questions? Get answers from Barcelo Maya Tropical staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“upper floor gives better view”
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“They are all good.”
 of 5 bubbles rundozer, 21 Mar 2017 | Read review
“Tropical Resort: tell them you want a view of the Theater bar and a balcony with a glass front. it's also close to everything.”
 of 5 bubbles 542shellyb, 21 Mar 2017 | Read review
“3rd floor room to avoid damp musty smell”
 of 5 bubbles D9017ZXmaryb, 21 Mar 2017 | Read review
“stay someplace else”
 of 5 bubbles Chaya18, 20 Mar 2017 | Read review
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