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Barcelo Maya Palace

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5,633 Reviews from our TripAdvisor Community

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Showing 3,709: English reviews
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Franklin, Tennessee
Reviewed yesterday NEW

Great amenities at the resort including a sports bar, dance club, shopping, great spa and workout facility. We were premium and it was still very difficult to make reservations in the restaurants. When we did get in they were only about half full, so no clue why we couldn't make reservations easier. If you plan to do the buffet, stay...

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Thank JohnG36
Ardsley, New York
Reviewed yesterday NEW

Angelica Acosta is one of the best workers at this resort!! She not only attends to your needs, but exceeds your expectation! She is constantly checking up on us, even when she isn't working in our area of the pool. My family and I have been coming to this resort for about 7 years, and we are more than happy...

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Thank ivone0819
Reviewed 2 days ago NEW

We were blown away by the exceptional service that we received in the buffet restaurant. On our 1st day there we were waited on by Lucio Chi & YoshuJani Romero. Lucio went above and beyond every single he served us. We actually requested him at every meal that we attended. Always friendly. Always smiling. Always accommodating. I have an allergy...

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Helpful?
Thank Melissa G
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Melissa, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming...

Greenwood, Missouri
Reviewed 4 days ago NEWvia mobile

This is a fantastic resort for families. We just returned from a weeks stay and had the best time. The place is immaculate the staff does a great job and everyone was very attentive to our needs. When looking at resort map the place looks huge but after a day or two we were very comfortable and the paths and...

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4Thank roboehlertz
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, We appreciate all the feedback you have mentioned. It is very satisfactory to know that we were able to make your vacation a fantastic vacation and that you and your family were able to enjoy the property. We really appreciate your evaluation and will be more tan happy to welcome you back!! Best Regards, The Management

Boston
Reviewed 4 days ago NEW

Please see my earlier reviews of this property. In general, it is a great resort, first class service, excellent food. However, i have to comment about one glaring flaw: the premium check in process. We were two families, and it took us (and this is not an exaggeration) 90 minutes from the moment we walked in until we finally got...

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3Thank publicpersona31
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, Thank you very much for sharing your feedback with us!! We are happy to know that you have a great vacation with us. We are sharing all this important feedback about your check in process at the Premium Lounge, to our Front Desk and Rooms Division Manager in order to improve on the efficiency of it. We apologize...

Petersburg,Il USA
Reviewed 4 days ago NEW

Again Barcelo palace was just wonderful, everything including the resort and grounds were spotless, well manicured grounds, and the staff outstounding. Special attention to the seafood restaurant, french restaurant and the asian restaurant. The beach was outstanding, kept very clean and swept every morning. I cant say enough good things about the entire staff, all professional, friendly and willing to...

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Thank menard065
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Menard, We appreciate all the feedback you have shared with us !! It is great to know that you liked the Beach, service and the restaurants in our resort. We will continue working hard to satisfy all our guests needs. We will definitely bring the case of your glasses to the attention of the Merchandise Manager in order to...

Reviewed 5 days ago NEW

If you want to be treated like royalty this is the place for you! Fine dining, relaxing bars, beaches, great entertainment, spa treatments and outstanding fitness classes and facilities! Did zumba and water aerobics on beach so much fun and very talented energetic instructors. Awesome yoga, pilates spin, and bootcamp classes at the fitness facility connected to the spa. The...

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Thank Laurie C
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Laurie, Thank you for your amazing Feedback!! We are happy to know that you had a great time with us and enjoyed the SPA , and the several activities we offer. We appreciate your evaluation and hope we can welcome you back real soon!! Best Regards, The Management

Ankeny, Iowa
Reviewed 5 days ago NEW

Overall, we had a positive experience staying at the Barcelo Maya Palace with our three adult children. Since all three of our kids were over 18, we were required to reserve two rooms. While this was annoying (could have stayed in one room if our twins were 5 months younger), the layout of the bathroom (open shower in same room...

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1Thank Dave-in-Iowa
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Dave, Thank you very much for your feedback. We are happy to know that overall your experience was good and you were able to enjoy our facilities, the beautiful Beach and the great restaurants that we offer to our guests. We will definitely share this feedback with our executive chef to improve in the Buffet area. We are surprised...

Ontario
Reviewed 5 days ago NEW

Nearly 20 years ago we stayed at the Mayan Beach Resort. One hotel on a gorgeous strip of beach. Fast forward and this place has mushroomed into 5 big resorts on two beautiful bays of beaches. We stayed at the Palace this time which allowed us to use entire resort. I think the big difference is Palace has more marble!!!...

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2Thank wendi
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Wendi, Thank you very much for your feedback , we are glad that you have enjoyed our resort. Unfortunately at this season of the year we have big groups and even that we have more security staff around it is not posible to control everybody´s behavior, but we will work on that área to improve. We hope to welcome...

Gander, Canada
Reviewed 6 days ago NEWvia mobile

Stayed for 10 nights and attended conference. The hotel is beautiful and so clean. Room was great and staff were friendly and helpful. The other sister resort were great as well and we enjoyed visiting them. It is a totally enclosed compound that has everything you would want on a vacation. Spa treatment was good and professional. First class vacation.

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1Thank Rhonda_Glenn
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Rhonda, We appreciate your evaluation and your feedback. It is very satisfactory to know that you liked our Resort and the SPA services we offer. We hope we have the chance to welcome you back soon. Best Regards, The Management

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $360 - $742 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
773 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“premium gets you rooms near the beach. some of the standard rooms seem a bit far.”
 of 5 bubbles publicpersona31, 26 Mar 2017 | Read review
“I would highly recommend apple vacations”
 of 5 bubbles menard065, 26 Mar 2017 | Read review
“Any room in the Palace is fabulous!”
 of 5 bubbles lauriecZ6464VW, 25 Mar 2017 | Read review
“We stayed In the Palace building, garden view. It was nice and quiet but didn't take long to walk over to all the action.”
 of 5 bubbles happyvacationer39, 24 Mar 2017 | Read review
“Check your room out and change it if necessary.”
 of 5 bubbles BunniBarrington, 21 Mar 2017 | Read review
5 of 5