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Barcelo Maya Palace

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5,609 Reviews from our TripAdvisor Community

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Showing 3,692: English reviews
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Mansfield, Texas
Reviewed yesterday NEW

This was our first time to this resort and it was absolutely amazing. We stayed at the premium level, which I highly recommend. Our pool view room was terrific. Housekeeping did a great job, every person we encountered was friendly and helpful. There was so much to do, we loved swimming with the dolphins, my son had a great time...

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Thank Kari W
Reviewed yesterday NEWvia mobile

Yes... facilities are awesome! Specially if you have kids, it's Mayan Disneyland. But for that price I would actually go to Disney with park tickets and all. Pros: kids pool and playground. Beach front, beautiful sight. Big rooms and bathrooms. Mostly friendly service (dah they are Mexicans 😉) Cons: costs as a luxury hotel WHICH IS NOT. Food is.... 😖terrible....

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Thank Elisa E
West Palm Beach, Florida
Reviewed 2 days ago NEW

If you enjoy being overrun by lots of unsupervised kids (while their parents are in a tequila haze) or privileged spring breakers or if you like standing in line for picked over buffet food, then this place might be for you. It's like a Carnival Cruise on land...I paid for an airport transfer to the hotel and was assured someone...

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Thank BunniBarrington
Reviewed 2 days ago NEW

We and another couple visited this resort - our third time and their second- early in March. Overall our experience was great! We travelled on a West Jet package which seems to have relegated us to the back forty in terms of room location. The housekeeping was fine but the restocking of the bar and water generally required a call...

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1Thank Janet S
Reviewed 2 days ago NEWvia mobile

Metz is awesome! She knows what's going on in the resort! Beautiful resort. Well maintained. We had issues with our room the first night. They changed our room the next afternoon, but we felt we had missed an entire day having a room. We requested a room credit of some sort, but they were unable to accommodate. The front desk...

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1Thank Becky L
Shakopee, Minnesota
Reviewed 2 days ago NEWvia mobile

We are enjoying our time here at Barcelo in the Riviera Maya! Beautiful resort, they absolutely keep their grounds clean. We LOVE Metz, she has been such a nice resource for us for anything. She introduced herself to us the 2nd day we were here and has been so friendly. We love her. The resort is very nice and have...

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1Thank Kathi143
Reviewed 2 days ago NEWvia mobile

We had such a great experience in Riviera Maya for our honeymoon, wanted to go to back for our ten year anniversary. After a bit of research we chose Barcelo Maya Palace. It is part of the sister resorts that Barcelo has in Riviera Maya. Out of the Barcelo resorts, I believe the palace was the right choice. The restaurant,...

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2Thank Vicky F
Boston, Massachusetts
Reviewed 2 days ago NEW

I stayed at Barceló Maya Palace with my husband, our 4 kids, my mom and my sister. Beautiful hotel and there was so much to do. We usually stay at a resort and then book excursions so we can see more of the place we are visiting. The only thing we left the hotel for was to visit the downtown...

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1Thank ssierra11
Reviewed 3 days ago NEWvia mobile

Our family of four loved this 5 star all inclusive resort. Beautiful white Sand beaches, The biggest pool we've ever seen, fabulous rooms with rainfall showerhead, amazing selection of food, endless entertainment for the kids and adults. We're here for a week and we just can't possibly do and see everything. So many free activities. Mini golf, water sports, pool...

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4Thank Shay M
Calgary, Alberta, Canada
Reviewed 4 days ago NEW

So it is back to reality ! Family trip the the barcelo maya palace . Unsure what number this trip is to this resort ,but it's in the double digits.once again we were not dissappointed!!! We did a package with transat vacations out of Calgary , February 18 to march 3/17. We are family of 4 . Hubby,2 daughters (...

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5Thank kmcaulay

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $371 - $744 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check your room out and change it if necessary.”
 of 5 bubbles BunniBarrington, 21 Mar 2017 | Read review
“Never had a bad room. Lot of walking . Huge resort. If you have major mobility issues this is not for you”
 of 5 bubbles kmcaulay, 19 Mar 2017 | Read review
“Choose the Michoachan building with first floor room (limited elevators)”
 of 5 bubbles 725nishantp, 18 Mar 2017 | Read review
“Ask for close to pools/beach, you may have to "get on a list and come back tomorrow to check". If you are persistent, you may get moved.”
 of 5 bubbles B321C, 18 Mar 2017 | Read review
“Oaxaca building 3rd floor is quiet but still has easy access to everything.”
 of 5 bubbles 886anniel, 16 Mar 2017 | Read review
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