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Barcelo Maya Palace

Carretera Chetumal Pto Juarez Pto Juarez Km 266.3, Puerto Aventuras 77750 Mexico
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Dining (1162)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#3 of 8 all-inclusives in Puerto Aventuras
Location
Cleanliness
Service
Value

Finding an ideal luxury all-inclusive resort in Puerto Aventuras does not have to be difficult. Welcome to Barcelo Maya Palace, a nice option for travellers like you.

While staying at Barcelo Maya Palace Reviews, visitors can check out Adoratorio, ruinas Chac-hal-al (2.3 km), which is a popular Puerto Aventuras attraction.

Public wifi is offered to guests, and rooms at Barcelo Maya Palace offer a flat screen TV, a minibar, and air conditioning.

During your stay, take advantage of some of the amenities offered, including a concierge and room service. Guests of Barcelo Maya Palace are also welcome to enjoy a pool and breakfast, located on site. For travellers arriving by car, free parking is available.

During your visit, be sure to check out a popular Puerto Aventuras oyster restaurant such as Pelican Point Restaurant & Bar, which is a short distance from Barcelo Maya Palace.

If you’re looking for things to do, you can check out Puerto Aventuras Marina, which is a popular marina amongst tourists.

Barcelo Maya Palace looks forward to welcoming you on your visit to Puerto Aventuras.

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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Game room
Mini golf
Snorkelling
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Quiet
Bay View
Languages Spoken
Spanish

Location

Carretera Chetumal Pto Juarez Pto Juarez Km 266.3, Puerto Aventuras 77750 Mexico
Name/address in local language
Barcelo Maya Palace
4.5
16,983 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in a location celebrated for its proximity to picturesque beaches and excursions, the Barcelo Maya Palace is a hit among travelers, despite some critique about its distance from the airport. While the resort's atmosphere is deemed beautiful with a variety of engaging activities, there are calls for updates and an expansion of entertainment options. Guests have called out the resort's noise levels, particularly around pool view rooms, and have expressed that the premium level lacks value for the cost. Room experiences are mixed, with cleanliness and spaciousness being a plus, but issues with maintenance and room allocations temper the positive feedback. The hotel's amenities, including the pools and dining options, are widely praised, though service and maintenance could see enhancements. Service staff receives accolades for their attentiveness and professionalism, despite occasional hiccups, and while the resort's cleanliness is generally commended, some inconsistencies remain.
Location
Beachfront
Atmosphere
Inviting
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Attentive
Amenities
Abundant
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patriceh611 wrote a review Yesterday
Smyrna2 contributions
This was a fabulous resort in many ways. We loved the convince of the buffet services with a choice of dining at high end restaurants at in the evening. We loved how the beach was naturally shaded with palm trees making it very relaxing. The room was immaculately clean, like the cleanest we've come across so far in our travels. Highly recommend this whole experience.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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trupp2024 wrote a review Feb 23
Calgary, Canada1 contribution
Excellent hotel. I especially enjoyed the gym (the big one in the Colonial). It was good being able to use the other resorts as well. Hacienda Mexican Buffet in the Palace had the best food (also the Brasserie French restaurant was excellent).
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
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MDK0le wrote a review Feb 23
Calgary, Canada1 contribution
It was a beautiful week with family. Although the meals felt chaotic and the food was seldom hot, the variety and service made up for it. The place is very clean, and the beach was stunning. On resort activities and extras were very expensive. The photos were outrageous and we would have purchased more had it not been $16,000 pesos! However we still purchased some and it was a great memory maker. Barceló is stunning and overall the beauty outweighed any negatives.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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kaitlynhaddad wrote a review Feb 22
1 contribution
We love it come here year after year! Everything about Barcelo is amazing. Beautiful beaches and pools. Great food and restaurants. Awesome staff. Clean!! So clean! Great family fun. Great night entertainment too! All around a great place for the family!
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Barceló Maya Palace, Director General at Barcelo Maya Palace
Responded 2 days ago
Dear Guest, Thank you very much for your comment. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. We hope to have you back very soon on your next vacation. Yours Truly, The Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Barb C wrote a review Feb 21
4 contributions
Beautiful report with excellent service; but LOTS of walking. The hotel and facilities are HUGE and very spread out. Lots of kids!!! On 1 occasion, they stopped the adult beach volleyball games for a "kid" activity that approx. 6 kids participated in. Another day, the beach volleyball was taken down for a wedding set-up. Took up nearly the entire beach area. This, while the entire resort has plenty of activities and games, etc. for kids.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barceló Maya Palace, Director General at Barcelo Maya Palace
Responded 2 days ago
Dear Guest, Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards, The Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mile K wrote a review Feb 21
1 contribution
The staff is very friendly and polite. The food is amazing. The buffet the tables are very clean. The omelet stations are amazing. Misael Hernandez was our server and did an amazing job helping us out. Thank you so much everyone. For the great experience making us feel welcomed and taking care of our needs. This is our second time at the grand resort last time we were at tropical this time we are at the palace hopefully we go trough all of them at some point. 5 🌟 Service.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Bring your own floating device or snorkle gear so you can explore for hours with no extra charge....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barceló Maya Palace, Director General at Barcelo Maya Palace
Responded 2 days ago
Dear Guest, irst of all, we want to thank you for your comments after your recent visit with us and we are delighted to read that we were able to exceed your holiday expectations. Your opinion is very important to us, as we strive to provide our guests with a caring and personalized service. We hope you will allow us to make your next stay unforgettable. Yours Truly, The Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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madcitymom wrote a review Feb 20
Madison, Wisconsin7 contributions
Loved the food, the beach, the staff, the spa, the snorkeling from shore, and the evening shows. Check in was a breeze. The property was really clean. Lots of iguanas sunning themselves. Overall, amazing place!
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Barceló Maya Palace, Director General at Barcelo Maya Palace
Responded 4 days ago
Dear Guest, Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon. Regards, The Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Relax15994880182 wrote a review Feb 20
1 contribution
This is our second year in a row that we have stayed at this resort. Love everything about it. The food is truly outstanding. The staff is amazing. Pool and beach are beautiful!! God willing...see you all next year!
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Barceló Maya Palace, Director General at Barcelo Maya Palace
Responded 4 days ago
Dear Guest, Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon. Best Regards The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mukbeathe wrote a review Feb 20
1 contribution
I recommend this resort, very clean and the service is on the top not to talk of the good food from breakfast, snacks, lunch and dinner 😋 I loved every day of my vacation. I'm definitely coming back this time with hubby
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Barceló Maya Palace, Director General at Barcelo Maya Palace
Responded 4 days ago
Dear Guest, Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon. Best Regards The Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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lindas20242024 wrote a review Feb 19
1 contribution
This resort is quite large, but it wasn't lacking on anything. The buffet was large and had something for everyone. The service was great and the staff friendly. The pool was large and the kids area had lots of fun slides. The beach was the best with lots of sandy area to swim and some parts of reef for snorkeling. If you are lucky you could even see sea turtles very close to the shore. Next time I come back I will consider spending the extra money for an ocean view room. It is a lot of walking if you have a garden room further back. I should also mention that the staff are very concerned about your well being. My son happened to have a nosebleed in the hallway and I asked for a tissue. Within minutes a lifeguard arrived, as well as the resort doctor. They made sure my child was alright and let us know that they are there for us 24/7,which was very reassuring.
Read more
Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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Response from Barceló Maya Palace, Director General at Barcelo Maya Palace
Responded 4 days ago
Dear Guest, It is a great honor to read your comments. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. Knowing that their holidays have left them satisfied makes us feel very proud of our hotel and staff who make everything possible. It was a pleasure to host your vacation and we hope you will provide us with an opportunity to assist you again on your next vacation. Warm Regards, The Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$339 - C$684 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo maya palace deluxe hotel puerto aventuras, barcelo puerto aventuras, barcelo hotel puerto aventuras
FORMERLY KNOWN AS
Barcelo Maya Palace Deluxe
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPuerto Aventuras
NUMBER OF ROOMS
756
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Barcelo Maya Palace - UPDATED 2024 Prices, Reviews & Photos (Riviera Maya/Puerto Aventuras, Mexico) - All-inclusive Resort - Tripadvisor

Frequently Asked Questions about Barcelo Maya Palace
Which popular attractions are close to Barcelo Maya Palace?
Nearby attractions include Cenote Cristalino (0.4 km), Cenote Azul (0.7 km), and Dolphinaris Barcelo (0.7 km).
What are some of the property amenities at Barcelo Maya Palace?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Barcelo Maya Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barcelo Maya Palace?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Barcelo Maya Palace?
Yes, free parking is available to guests.
What are some restaurants close to Barcelo Maya Palace?
Conveniently located restaurants include Kyoto, Dolce Vita Restaurant, and Captain Morgan Grill & Pool Bar.
Are there opportunities to exercise at Barcelo Maya Palace?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Barcelo Maya Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Barcelo Maya Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Barcelo Maya Palace have any great views?
Yes, guests often enjoy the harbour view available here.
Is Barcelo Maya Palace accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.