We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Barcelo Maya Palace

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$385*
US$267*
Great Deal
US$277*
US$277*
Compare best prices from top travel sites
and 13 more sites!
Professional photos
Barcelo Maya Palace
View Map
{"widget":{"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"name":"ibex_photo_carousel"},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,985 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,969: English reviews
Start your review of Barcelo Maya Palace
 Click to rate
Sturgeon Lake, Minnesota
Reviewed yesterday NEW

This was our 2nd 2 week stay in 2017 @ Barceló Maya Palace, marking our 11th stay @ the various sections of this wonderful property. On this trip we decided to upgrade to an Ocean Front Premium Level Junior Suite. We requested and received a room on the 3rd floor of the Oaxaca building. Yes the resort is huge and...

 Report
Helpful?
2Thank John P
Reviewed yesterday NEW

Incentive Trip with Pampered Chef. It's nice to go to an all inclusive resort. The staff were all very helpful and friendly! It was a relaxing enjoyable stay! I enjoy being able to relax by a pool or in the pool loungers.

Review collected in partnership with Barcelo Hotels & Resorts
 Report
Helpful?
Thank ShelbyJeanBeilke
Vancouver, Canada
Reviewed yesterday NEW

We just got back from 11 nights at the Barcelo Maya Palace, and while generally the resort is very nice, the Premium Level upgrade we shelled out $1500 for was definitely a waste of our hard earned money. They advertise that you get the "best rooms on property", "access to the restaurants and facilities at the other adjacent Barcelo resorts",...

 Report
Helpful?
2Thank mscliett
North Myrtle Beach, South Carolina
Reviewed yesterday NEWvia mobile

We were here 16 years ago and loved it! My how it has grown. Stayed in maya palace premium ocean front. Beautiful!!! Room is spacious, bed comfortable. View amazing, room 8517. Premium upgrades, could do without if price is to much. You get petifors, sparkling vino and s small bottle of tequila, had to call twice to get, but not...

 Report
Helpful?
Thank X5011LNelizabeths
Brooklyn, New York
Reviewed yesterday NEW

Beautiful resort, clean, and the short dolphin show was nice. I was very disappointed with customer service and how dirty the beach was. No seaweed was cleaned except for 1 night out of the 10 nights I stayed. Even then, the beach was still covered in it in the morning. On the side where it looks cleaner, there are many...

Review collected in partnership with Barcelo Hotels & Resorts
 Report
Helpful?
3Thank Steven Michael B
Reviewed 2 days ago NEWvia mobile

This year was my second time at the Barcelo Maya Palace resort. We had such an amazing time. Excellent service, food, friendly staff, variety of fun activities to do for all ages, nice pools, beach, etc. My favorite place was the French restaurant, best chocolate fondant and rack of lamb. I'm looking forward for 2018 vacation at the Barcelo again,...

 Report
Helpful?
Thank Walkiria H
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Walkiria H First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Palace hotel and are delighted to read that we were able to match your expectations. We wait for your next visit, Best Regards The Managment

Reviewed 2 days ago NEW

Just came back from Barcelo Maya Palace. We were staying for one week. Overall it's nice resort, nice beach and sea,when you're snorkeling you can see the turtles and a lot of fish. We were very disappointed with check in - the guy at check in was unfriendly and it was long time. We arrived at resort around 11am and...

Review collected in partnership with Barcelo Hotels & Resorts
 Report
Helpful?
5Thank unknown20172017
Fenton, Michigan
Reviewed 2 days ago NEW

Always waiting in line. You have to pay $45 per person for wifi. Beach rocky and tons of seaweed. No sever ever came to us on the beach. Buffet food was terrible. Rooms had no ventilation, very muggy.

Review collected in partnership with Barcelo Hotels & Resorts
 Report
Helpful?
4Thank tonyajoeo
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear tonyajoeo We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Barceló Palace hotel and apologize if you experienced any inconsistency in our service, we have read your review with our utmost attention and will take note of your constructive remarks. Best Regards The Managment

Oak Lawn, IL
Reviewed 3 days ago NEW

We were here last year but this year took along our daughter and granddaughter. Not to be repetitious, you can read my review from last year. All was as good as before but even better with our two girls along with us. Not a bad thing to say about this place! The food, service, accommodations, beds, pools, entertainment were all...

 Report
Helpful?
2Thank AntanasL
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear AntanasL Thank you very much for sharing this great review of your recent stay at Barceló Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and...

Minneapolis, Minnesota
Reviewed 3 days ago NEW

This was a great trip. Room spacious, plenty of closet space, great bathroom. AC kept the temp in the room comfortable. Good variety at buffet with very friendly and attentive staff. Beach was great due to the large amount of fish, turtles and occasional baby sting rays to see. Lots of chairs on the beach, no shortage. Nice breakwater to...

 Report
Helpful?
1Thank Just4nancyJ
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Just4nancyJ Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We wait for your next visit, Best Regards The Managment

6,262 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (5592)
Viewed
Dining (470)
Viewed
Hotel & Grounds (1007)
Viewed
Family/Play Areas (124)
Viewed
Pool/Beach Area (1488)
Viewed
View from Room (99)
Viewed
Room/Suite (333)
Viewed
Bathroom (79)
Viewed
Business Centre/Function Rooms (32)
Viewed
1:25
Videos (9)
Viewed
Other (1951)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (593)
Viewed
Adults-Only Pool (20)
Viewed
Amenities (112)
Viewed
Beach (26)
Viewed
Junior Suite Deluxe Ocean Front Club Premium (45)
Viewed
Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
Viewed
Kiddy Pool (8)
Viewed
Main Pool (16)
Viewed
Dining (109)
Viewed
Semi-Olympic Pool (5)
Viewed
Suite Deluxe Ocean Front Club Premium (64)
Viewed
The Hotel (104)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (77)
Viewed
Other (77)
04/06/2017 05/06/2017
Hotels you might also like...
Also consider these accommodations in or near Puerto Aventuras
0.4 km away
Barcelo Maya Caribe
Barcelo Maya Caribe
#12 of 17 in Puerto Aventuras
3,113 reviews
0.1 km away
Barcelo Maya Tropical
Barcelo Maya Tropical
#7 of 17 in Puerto Aventuras
4,311 reviews
30.8 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#3 of 214 in Playa del Carmen
2,989 reviews
Show Prices
Show Prices
Show Prices
26.4 km away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#33 of 214 in Playa del Carmen
6,754 reviews
2.9 km away
Catalonia Riviera Maya
Catalonia Riviera Maya
#8 of 17 in Puerto Aventuras
8,368 reviews
8.7 km away
Grand Sirenis Riviera Maya Resort & Spa
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $324 - $743 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Barcelo, Hotels.com, Travelocity, Expedia, Cheap Tickets, TravelUp, Orbitz, Hotwire, Cancelon, TripOnline SA, Evoline ltd, Priceline, getaroom.com and Hotel.de so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
861 questions
Ask a question

See all questions (861)

Questions? Get answers from Barcelo Maya Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor quietest. Premium Level rooms have best views.”
johnpD4399XE, 26 May 2017 | Read review
“If you want a quiet room, go towards the back of the resort, but not all the way to the rooms by the road.”
Just4nancyJ, 24 May 2017 | Read review
“Ask for a room between 8000-8099 as it is closer to everything.”
camillelori94, 23 May 2017 | Read review
“Ocean View Suite had an incredible view”
sarahbO7312HD, 22 May 2017 | Read review
“Ask for ground floor, upgrade to pool or ocean view for shorter walk to activities/food”
33travelbug2016, 22 May 2017 | Read review
5 of 5
Bookit.com
US$267* /night
View Deal
Booking.comUS$277
TripAdvisorUS$277
CancelonUS$385
View all 15 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates