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Barcelo Maya Palace

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5,517 Reviews from our TripAdvisor Community

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Showing 3,618: English reviews
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Reviewed yesterday NEW

Everything was as expected, via the website. I was surprised that "all-inclusive" really only meant your meals/drinks were paid for. It seemed that any little thing we did still required more cost... i.e. every activity beyond swimming. I take that back, the kids club was completely free, and that was an incredible program. The Barcy Kids Club staff was incredible...

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Thank Laura S
Royal Oak, MI
Reviewed yesterday NEW

My husband and I came kid free for a long weekend for his 40th birthday. We loved the hotel and the whole complex. We will be coming back again with our kids. This is the first hotel in the area that we really truly want to return to. I was a little nervous about check in and some reviews I...

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Thank Emactravels
Vernon, Canada
Reviewed yesterday NEW

This was are 9th time at Barceló Maya Palace and we had an amazing experience! The staff and management were very helpful and friendly. The resort was so beautiful and clean, the grounds people did an amazing job. The rooms were very clean and comfortable. The food was excellent as always! Can't wait to return for our 10th visit in...

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Thank Mike B
Reviewed yesterday NEWvia mobile

The entire Barcelo resort is a fantastic family destination. We have been to Rivera Maya many times and usually stay at smaller places when we travel without our children (ages 6&9). This trip we wanted to have an all inclusive resort that had experiences that would be good for kids. It was amazing! The room was perfect, it had a...

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Thank Kristen C
Brandon
Reviewed yesterday NEW

We just returned from our first stay at the Barcelo Maya Palace. We were there 2/15-2/22. This was our first attempt at an all-inclusive having taken three cruises prior to this. Check-in took about 30 minutes, but we understood later why as it takes a while to get guests "set-up" for the week...bracelets, internet, how to do food reservations, special...

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Thank Dave J
Mount Pleasant, South Carolina
Reviewed 2 days ago NEWvia mobile

A spectacular experience for our first day at the resort! We explored the resort when we fist arrived and found the entire staff to be very welcoming. For dinner, we chose Caribe Restaurant, great seafood and even better atmospheres. Jesus and Miguel took care of our table, and it was Thea best service I've received in a long time. Kudos...

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1Thank mjfrost
Denver, Colorado
Reviewed 2 days ago NEWvia mobile

This is our third time to stay at the Barcelo Maya Palace and we are so glad we came back. The food is great and it is very kid friendly. My kids loves the kids area (Barcy).... they always have fun activities for them to do. We have 5 year olds twins and we have to say this is the...

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1Thank fishnet4
Brick, New Jersey
Reviewed 3 days ago NEW

The Palace is huge and beautiful. The rooms are clean and well maintain. My 2 grandkids loved the kid's pool, the beach is beautiful. The food are delicious both in restaurants and buffet. The staffs are very nice, accommodating, friendly and helpful. Special "shout out" to Jesus Martinez and Miguel, Jacob Suarez. They go out of their way to serve...

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1Thank shellymoqui
Coon Rapids, Minnesota
Reviewed 3 days ago NEW

This was our second visit to this all inclusive resort. The first time was when it had just opened and was about 3 months old. It is showing it's age since then, but is still well maintained and very clean. The employees were wonderful to us and did their jobs with a smile. We were treated like royalty! Hats off...

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1Thank tomandkarolyn
Regina, Canada
Reviewed 5 days ago NEW

We stayed Feb 4-11 the in Club Premium and travelled with Sunwing because they would have us at the resort and checked in in time for some sun and supper. The only problem I have with Sunwing is that they didn't offer the regular rooms back in October and only had the Club Premium rooms listed and then as we...

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5Thank LivingItUp2014

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $371 - $706 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
733 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room close to the pool if that is important to you, or you will have a long walk or shuttle ride to the beach/pools.”
 of 5 bubbles laurasJ2793XF, 23 Feb 2017 | Read review
“98% of the rooms are not beach front, but we saw the beach so much during the day, we didn't really care.”
 of 5 bubbles davidjU2884RM, 23 Feb 2017 | Read review
“All rooms are great, but ground floor rooms can save you some walking.”
 of 5 bubbles tomandkarolyn, 21 Feb 2017 | Read review
“Just ask for what you need, i.e. ground floor room, quiet location, etc.”
 of 5 bubbles gigi056, 19 Feb 2017 | Read review
“Have not had a bad room in 4 trips. 2nd and 3rd floor roome are more private, 1st floor a bit more convenient.”
 of 5 bubbles skussy, 19 Feb 2017 | Read review
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