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Barcelo Maya Palace

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$366*
US$288*
Great Deal
US$298*
US$298*
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Barcelo Maya Palace
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5,737 Reviews from our TripAdvisor Community

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Showing 3,803: English reviews
Chanhassen, Minnesota
Reviewed 5 days ago NEWvia mobile

Overall the resort is clean and staff is friendly. An additional fee for wifi is crazy! This should not occur at a top tier all inclusive. French and Italian restaurants were excellent! The towel cards are silly, why?

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Helpful?
Thank G L
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest , We want to thank you for choosing us as your holiday destination resort , we are glad to know that your overall experience was good and we hope to exceed your expectations in future opportunities. Best Regards, The Management

Reviewed 5 days ago NEWvia mobile

This was our first time at the Barcelo Maya Palace. The pool was amazing and our kids had a great time but we need to send a special thank you to the manager Edwardo. He went above and beyond to make our stay memorable. Thank you, from room 8555.

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Helpful?
Thank Kimberly M
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Kimberly, Thank you very much for your kind review , we are thrilled to know that you had an amazing time with your famiily on your first time with Barceló . I am very pleased about your kind words and know that it was a pleasure taking care of you and your family , I hope to see you...

Saint Clair Shores, Michigan
Reviewed 6 days ago NEW

I will likely not choose an all inclusive again due to this visit. Pros- Absolutely beautiful grounds everywhere on the resort Nice long sandy beach with lots of chairs Great pool areas for different ages (we loved the adult pool with the cabanas, bare, frog fountains and no kids) Rooms are nice size with big shower, double sinks and 2...

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6Thank Juli S
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Juli S, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality about...

indiana
Reviewed 6 days ago NEW

We heard so many complaints from people who did not know wifi was extra, reservations are required and how much walking will be required. We sent email to resort 10 days prior to arrival and can honestly say this was first resort to never respond in any fashion. We requested any floor, any building - just close to lobby if...

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6Thank sciroccokid
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear sciroccokid, First of all we appreciate the time that you took to give us all this great feedback. We are sharing all this valuable feedback with the corresponding head of the department in order to correct and improve the observations you have made . We are glad that overall you were able to enjoy the services and facilities offered...

Mexico City, Mexico
Reviewed 1 week ago via mobile

I am a frequent traveler, I love visiting my country and generally have a great time. My last visit to the Riviera Maya, two months ago, was extraordinary! Selecting the right hotel is extremely important. I couldn't go back to that hotel because it was an adults only resort, so I decided to try Barceló Palace, a total disappointment! Service...

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2Thank virginiacalero
Ajijic, Mexico
Reviewed 1 week ago

Barcelo Maya Palace is truly a palace from the huge lobby to the beautiful lounge which almost has the feel of being on a cruise ship sitting and watching the waves as you sip your cocktail and nibble on their tapas. There are so many nooks and crannies to sit and enjoy the beautiful views. There are many boutiques and...

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2Thank sanchoc66
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, Firstly we would like to thank you for choosing our Barceló Palace hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. We thank you for pointing out the...

Reviewed 1 week ago

My husband and I stayed at this resort for for the 2nd time, and this one was for Valentines day. Thinking that we were going to receive the same service. BUT we had a bad experience starting with the lady at the counter she was not polite and not giving us much INFO. We got there at 1pm. CK-in time...

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2Thank Mechita2
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you...

London, United Kingdom
Reviewed 1 week ago

In order.. The Unforgiveable: The dolphin rides and interaction shows. Just no. Especially in this day and age. And given where you are in terms of pristine marine and reef environments available. Storing dolphins in swimming pools for kids to get launched from is just a straight no-no in 2017 for me. Shut it down. The Bad: We were a...

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4Thank NormaStit
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Norma, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. We have read...

Bartlett, Illinois
Reviewed 1 week ago

i stayed at this resort with my husband and two teenagers 3/28/17-4/3/17. i have tayed at many all inclusives. this one was very spacious and clean but the staff was extremely friendly, respectful and made me feel like i was queen of the resort. By the end of my stay most of the staff knew my name and made sure...

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Helpful?
Thank michelel782017
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Palace was an enjoyable one. We continuously strive...

Chicago
Reviewed 1 week ago via mobile

Very clean. No long lines for drinks. Good service from waiters. Family friendly lots of activities for my kids (8,10,13) to do: barcelo kids club, mini golf (free before 7pm), snorkeling off the beach, basketball, ping pong, bingo, games. Only con is there is lots of walking since resort is so huge to get from rooms to dinners, activities, and...

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Thank 762ramong
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, Thank you for your gret review !! We are glad to know that you had a great time with us enjoting the activities with your kids like the mini golf and the sports games . The property yes indeed is huge that´s why we try to have a lot of activities spread around so you can go to...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $340 - $719 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Travelocity, Barcelo, Hotels.com, Orbitz, Cheap Tickets, Hotwire, Priceline, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
818 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It doesn't really matter what you ask for. You get what you get (they don't seem to look at requests).”
908lizd, 27 Apr 2017 | Read review
“The resort is big. Request something closer to the pool for easy access to facilities and restaurants”
C_M_DAD, 26 Apr 2017 | Read review
“Club premium ocean front suite on a third floor is a good choice, although expensive. Premium rooms have better locations.”
188alisas, 23 Apr 2017 | Read review
“Ask for room near lobby/beach or be ready to walk - a lot!”
sciroccokid, 22 Apr 2017 | Read review
“Families should ensure they check the capacity of their room”
NormaStit, 20 Apr 2017 | Read review
5 of 5
Bookit.com
US$288* /night
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Booking.comUS$298
TripAdvisorUS$298
ElvolineUS$366
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*Disclaimer
Prices are for 1 room, 2 adults
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