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Barcelo Maya Palace

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5,515 Reviews from our TripAdvisor Community

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Showing 3,616: English reviews
Reviewed 25 August 2015 via mobile

Excellent service and the kids club was amazing, our 6 year old had a fabulous time thanks to Ilela and Fabiola, thanks guys ! We used the club mostly for 2-3 hours a day but there is an option to leave them until 8:30 pm and there are other kids around. Our son really enjoyed this and the activities are...

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2Thank amit s
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Sumestor, The Barcy Club staff, are so happy to know that your son, had a great time, and that all the activities that every day we have were much of your satisfaction. The Animation teem, will have a great activity for everybody. Please let us host you on your next visit to the Riviera Maya. Kind Regards, José Luis...

Providence, ri
Reviewed 25 August 2015

The Bad: Poor service from management. Here is why: I booked this reservation about 8 months before my arrival. I had been communicating with different managers about activities (Adrian Avila Rodriguez), spa (Carlos Ochoa), dinner reservations (Jose Luis Serratos) and such no issues, at least it seem that way. When I got to the resort to check in, first I...

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6Thank ysabel_2088
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mrs. ysabel_2088, I read with much interest your comments and we are very sorry that has taken a bad impression of our services, so I offer a sincere apology. Although the majority of our comments from our guests are excellent, it is always very important to analyze all the feedback from our customers, as they are the ones who...

Reviewed 24 August 2015 via mobile

From the moment I got there till the moment I left the staff was great. The food and service at all the restaurants and all the bartenders were amazing. I loved everything about it and I definitely will recommend this resort to all my friends and family. Thank you for making me and my friend feel welcomed.

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Thank Zenia M
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mrs. Zenia M, First of all, thank you for choosing Barcelo Maya Palace to enjoy the beauty of the Riviera Maya. It is a pleasure to know that your stay was enjoyable We appreciate the time to share your comments help us to improve in all areas. we also appreciate that you let us be part of a pleasant...

Vancouver, Canada
Reviewed 23 August 2015 via mobile

Let's start with the pros: good location, good beach. Great water park. That's about it. Now the cons: Had to wait 1 hour to check in. This was after a long flight with 2 kids. We got her at 2:30 pm and didn't get our room till 4:00 pm. Check in took over 70 minutes and There were only 2...

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9Thank anshu a
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace, responded to this review

Dear Mr. anshu a, We have read your valuable comments we are sorry that you had a bad experience during your check in, normally this is done in a few minutes and although we have enough staff sometimes time may vary according to our occupancy; perhaps during your arrival we had major reception of guests which sometimes slows a little...

Reading, United Kingdom
Reviewed 22 August 2015

Overall, we loved our holiday here. We were here for a week and had very few problems. The room was AMAZING! It was our honeymoon so I think they upgraded us. No noise issues, we overlooked a section of the pool but a quiet section as we heard no noisy children! Huge comfy bed, well stocked free mini bar in...

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3Thank Clarehcarver
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Clarehcarver, We would like to thank you for choosing to stay at Barcelo Maya Palace Deluxe; we loved to know that you had a comfortable stay at our hotel. Thanks for sharing your opinion about the different areas, your comments help us to improve and increase the level of service for all of our guests. We are working to...

Reviewed 21 August 2015 via mobile

This was our first all inclusive resort to Mexico. We stayed from August 2 to 7. We got a Premium Club room with pool view. It was beautiful and was not dissaponted. The buffet had many different choices for everybody. We went to the Caribbean, French, Brazilian and the Kyoto restaurants. Most of them were good. Servers were outstanding with...

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2Thank Rossana J
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mrs. Rossana J, First of all, thank you for choosing Barcelo Maya Palace to enjoy the beauty of the Riviera Maya. It is a pleasure to know That your stay was enjoyable We appreciate the time you took to let us know your opinion on restaurants, bars, rooms, beach and excellent service from our staff. It will be an...

Arizona
Reviewed 21 August 2015

We love the people, the food, the grounds and especially the snorkeling. I do not understand why the front desk issues have not been resolved in all these years of reviews. I would like to see an answer by management as to why the problems persist. You know it's a problem, why continue to allow it to mar the entire...

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10Thank tessatravels
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear tessatravels, First of all, allow me to thank you for your past stay at Barcelo Maya Palace Deluxe at Riviera Maya. Every review is very important since helps us to improve on these details on each area with the only purpose to reach and maintain our customers satisfaction and that´s why we are very focused and committed in training...

Reviewed 21 August 2015

My husband and I took our blended family of five 8/2/15 to 8/9/15. My daughter is 22 yr old, stepsons 13, and 12. We had two rooms. Were in the Oxscana building rooms 8938 and 8940. Not adjoining like id asked. However, this resort is Huge! Weve been to a few all invlusives in jamaica and mexico. We did not...

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2Thank Kristin c
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mrs. Kristin c, First, let me thank you for your last stay at the Barcelo Maya Palace Deluxe in Riviera Maya. It's been a real privilege to welcome you and your family and is a delight to know that all of you enjoyed the facilities, the food, beverages, water activities and exceptional service. We are grateful for the opportunity...

Texas Gulf Coast, Texas
Reviewed 21 August 2015

The Palace Deluxe is the easternmost of five Barcelo hotels co-located about an hour outside of Cancun by car. What makes this a difficult hotel to rate is that many features have caveats that detract from the positive aspects. I've tried to list them all below, but first, I have to list the negatives: Check-in / Reception: There are very...

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8Thank TXFamilyof52015
HBarcelo-Maya-Palace, Director de Relaciones con Clientes at Barcelo Maya Palace, responded to this review

Dear TXFamilyof52015, We acknowledge receipt of your positive and negative comments and we appreciate the valuable time you have taken to share your experience with other travelers. Please accept an apology for the waiting time during your check in. We will continue working not only to maintain, but to improve every day. As you mention, we are a big resort,...

Mill Creek, Washington
Reviewed 21 August 2015

We just returned from a two weeks stay and we enjoyed our vacation very much! The hotel is stunning and the beach and pools are gorgeous! I don’t give 5 stars to my review because we noticed that the quality of some stuff has visibly decreased compared to the last time we were there. I heard the resort is running...

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2Thank Adrianabyp
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mrs. Adrianabyp, First, let me thank you for your last stay at the Barcelo Maya Palace Deluxe in Riviera Maya. Each review is very important as it helps us improve on these details that sometimes are missed at simple sight, that´s why we deeply appreciate the taken time to explain us the experience you had on each area and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $371 - $706 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“98% of the rooms are not beach front, but we saw the beach so much during the day, we didn't really care.”
 of 5 bubbles davidjU2884RM, 23 Feb 2017 | Read review
“All rooms are great, but ground floor rooms can save you some walking.”
 of 5 bubbles tomandkarolyn, 21 Feb 2017 | Read review
“Just ask for what you need, i.e. ground floor room, quiet location, etc.”
 of 5 bubbles gigi056, 19 Feb 2017 | Read review
“Have not had a bad room in 4 trips. 2nd and 3rd floor roome are more private, 1st floor a bit more convenient.”
 of 5 bubbles skussy, 19 Feb 2017 | Read review
“Pool side or Ocean view will get you closer to the beach and not as for of a walk.”
 of 5 bubbles lauriew988, 17 Feb 2017 | Read review
5 of 5