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    Barcelo Maya Palace

    Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico
    +1 855-415-9056
    Hotel website
    Lowest prices for your stay
    2017-11-06 2017-11-07
    SAVE US$84
    Traveller (6001)
    Pool & Beach (1721)
    Room & Suite (648)
    • Excellent64%
    • Very good22%
    • Average9%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “fish” (520 reviews)
    “oaxaca building” (111 reviews)
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Rooms
    Airport Transportation
    Room Service
    Poolside Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Butler Service
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
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    Nov 6Nov 7
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (7,274)
    There are newer reviews for Barcelo Maya Palace
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    1,561 - 1,565 of 4,752 reviews

    Reviewed 8 August 2016

    I recently visited with my family, a group of 9, 6 adults and 3 kids. First, the amenities are wonderful, and the majority of the staff are very professional, polite, and helpful. If you're like me, travelling with extended family but don't like kids, the...More

    3  Thank concon55
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 29 August 2016

    Dear concon55 I have carefully read all your comments and first of all I want to thanks the time you took to write all your good and no good experiences and it is a pleasure to know that your holiday with us was amazing. I...More

    Reviewed 7 August 2016

    Absolutely amazing experience overall! This was my first time at a luxury hotel in Cancun and I must say everything from the staff to the rooms were amazing! HIGHLY RECOMMEND THIS HOTEL when visiting Cancun! Special shout out to Elizabeth (Liz) who was one of...More

    1  Thank timothyvo
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 27 August 2016

    Dear Timothy: Thanks a lot for your kind comments. We are really happy you enjoyed your vacation here. Thank you for choosing us. Elizabeth will hear your comments, I am sure she will be delighted. We look forward for seeing you again. Management.

    Reviewed 7 August 2016 via mobile

    Really enjoyed the hotel and everything it has to offer. I am here with my family of 11 people and none of us have any complaints, the kids stay busy with all the activities and the adults are loving it! The food is great and...More

    1  Thank Jarett P
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 27 August 2016

    Dear Jarett: Thank you very much for taking a time to leave your kind comments. We are happy to hear that your family and friends had a good time and foud our staff helpful. See you next time! MAnagement.

    Reviewed 7 August 2016 via mobile

    This hotel was probably the worst all-inclusive hotel I've ever been to. The check in process was awful. When we finally got our rooms we went to them only to find that they weren't clean. We went to the lobby and the people were no...More

    1  Thank Tswagg55
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 31 August 2016

    Dear Guest, Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. We are convinced that your dedication listing pros and cons will be appreciated by TripAdvisor's Community....More

    Reviewed 7 August 2016 via mobile

    My family has gone to multiple all inclusive resorts in Mexico and this is our favorite! Third year now!! The seafood and Japanese restaurants are our favorites, and the workers put together really good events that are very inclusive. Fun place to explore new things...More

    Thank emilylarson12
    Response from HBarcelo-Maya-Palace, Gerente at Barcelo Maya PalaceResponded 27 August 2016

    Dear Emily: It´s really motivating for us to see that you and your family have chosen our resort as your favorite. It is a big honor and it is our pleasure to keep serving you in the best way we know. See you soon in...More

    Barcelo Maya Tropical
    4,801 reviews
    #7 of 17 hotels in Puerto Aventuras
    Barcelo Maya Colonial
    6,038 reviews
    #5 of 17 hotels in Puerto Aventuras
    Barcelo Maya Caribe
    3,481 reviews
    #12 of 17 hotels in Puerto Aventuras
    Barcelo Maya Beach
    8,542 reviews
    #11 of 17 hotels in Puerto Aventuras
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Adult pool
    • Outdoor pool
    • Price range
    • US$234 - US$593 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Family Hotel in Puerto Aventuras
    • #3 Business Hotel in Puerto Aventuras
    • #4 Romantic Hotel in Puerto Aventuras
    • #5 Top resorts Hotel in Puerto Aventuras
    • #5 Luxury Hotel in Puerto Aventuras
    • #5 On the Beach Hotel in Puerto Aventuras
    • #6 Spa Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 756
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Barcelo, Hotels.com, Cheap Tickets, Orbitz, Travelocity, Hotwire, TripOnline SA, Evoline ltd, getaroom.com and Cancelon so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Barcelo Maya Palace Deluxe Hotel Puerto Aventuras ,
    • Barcelo Puerto Aventuras ,
    • Barcelo Hotel Puerto Aventuras ,
    • Barcelo Maya Palace Riviera Maya/Puerto Aventuras, Mexico
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    Traveller (6001)
    Pool & Beach (1721)
    Room & Suite (648)
    Dining (618)
    Hotel & Grounds (3421)
    Family and Play Areas (127)
    Bathroom (88)
    Business Centre & Event Rooms (32)
    Sponsored by:
    Barcelo Maya Tropical
    4,801 reviews
    .10 km away
    Barcelo Maya Colonial
    6,038 reviews
    .06 km away
    Barcelo Maya Beach
    8,542 reviews
    .42 km away
    Barcelo Maya Caribe
    3,481 reviews
    .30 km away
    Nearby Restaurants
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    Cafe Ole
    518 reviews
    2.05 km away
    Nearby Attractions
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    764 reviews
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    287 reviews
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    Ask a question
    Questions & Answers
    Michelle D
    19 October 2017|
    AnswerShow all 4 answers
    Response from Keith F | Reviewed this property |
    From what I understand, yes.
    17 October 2017|
    Response from judi551 | Reviewed this property |
    As our bookings were through Westjet Vacations, I do not have a phone number or email address to help this client, unfortunately.
    17 October 2017|
    AnswerShow all 2 answers
    Response from rnmn528 | Reviewed this property |
    From the south to north, the 5 areas are the Beach, Caribe, Colonial, Tropical, and Palace. For (usually) the most quite and remote area with the softest sand (but not the best for snorkeling) the Beach area is nice. The... More
    Room Tips
    "Stay at the Unico"
    Read review
    "Rooms closer to where you wish to be are better. We had about a 5 minute walk from the pools and resort..."
    Read review
    "Premium access, pool view"
    Read review
    "It's better to take rooms at higher floors-due to high humidity at the lower level sometimes you may feel..."
    Read review
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