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Castelo Hotel

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Castelo Hotel
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78 Reviews from our TripAdvisor Community

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Showing 8: English reviews
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Reviewed 15 January 2017 via mobile

Had I known I would have been met by unfriendly, rude front desk staff due to my 3am arrival I would have just slept at the airport. During a high demand season I didn't want to risk getting turned away from the best hotels on the strip so I reserved at Castelo. Arriving with a family member who was waiting...

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Helpful?
Thank Arturo V
Texas
Reviewed 20 September 2015

I enjoyed my stay in this hotel, the rooms were tidy and the staff helpful. While I went out to see some work related stuff my wife was able to go to the mall that is crossing the street. The only thing I would have liked is that it had a beach. I recommend the Brunch on sunday.

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Helpful?
Thank John L
GerenciaCastelo, Gerente at Castelo Hotel, responded to this review

Dear John L, Thank you for your comments and feedback on your last stay with us. We are glad to know that you and your wife enjoyed our facilities as well as our brunch and we hope to see you soon again with us in Castelo Hotel.

Boca del Rio, Mexico
Reviewed 22 July 2015 via mobile

I am a regular traveller to Boca del Rio, usually booking at IHG Hotels, however due to the high season I was forced to experiment. The hotel in general has a nice appearance, the rooms are clean and cozy. My bad experience started with the unexperienced or untrained personnel. I checked in at 8:00pm, after a 8hr driving trip, just...

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Thank mexcbeto
Reviewed 10 September 2014

I enjoyed the hotel and the restaurant. It is located in a very good place to go walking around. The beach is close by and there are many places to go shopping. I would recommend this hotel to anyone.

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1Thank Far_Beyond_Me
GerenciaCastelo, Gerente at Castelo Hotel, responded to this review

Dear Mr Far Beyon, Thank you for taking the time to let us know about you stay with us, comments like these motivate us to continue in our efforts to provide the best service. We are glad that you enjoy our service and facilities and we hope to see you back soon here at your home out of home.

Washington DC, District of Columbia
Reviewed 24 May 2014

This is a newer hotel in the area between Veracruz and Boca Del Rio. Clean and very centrally located to those two destinations. The mall is right across the street. The rooms are very well lit with a small balcony. The elevators are a bit slow, but you will want a room on the upper floors if you are on...

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Helpful?
1Thank John R
GerenciaCastelo, Gerente at Castelo Hotel, responded to this review

Dear John R, Thank you for letting us know about your stay with us. We are glad that you enjoyed your visit and that you liked our rooms. We will use your feedback to continue to improve our services. We hope to see you soon in your next stay in Veracruz.

Atlanta, Georgia
Reviewed 19 July 2013

This is a very nice hotel, central to the heart of little Boca del Rio, reliable staff, good food, clean rooms, not far from the beach, across from a major shopping mall, etc., but as a business traveler I highly value a fast, reliable WiFi connection in my room. I had a terrible time with WiFi during this visit -...

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1Thank TilEulenspiegel
GerenciaCastelo, Gerente at Castelo Hotel, responded to this review

Dear Mr. TilEulenspiegel. Thank you for staying with us in your visit to Veracruz and for taking the time to let us know about your experience with us. We are glad to hear that you enjoyed our restaurants as well as our service. We want to take this opportunity to let you know that we have a specialized team for...

Mexico City, Mexico
Reviewed 15 June 2012

The rooms are clean, the bed is average, the shower lacks preassure and the restaurant is just ok, but in general staff is not well trained. A simple change to have all meals included just never happenned and it meant to bring a member of the senior staff 3 times in a 1 night stay. The excercise room is terrible,...

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3Thank MPM_WORLDWIDE
Toluca, Mexico
Reviewed 22 March 2011

Good Hotel price if you booked via travel agency, the walk in price is too high for what this hotel offers. The hotel has a very poor quality in customer service, we were 4 people in the room and we received only 2 towels, when we asked for more towels the lady who delivered them complained about it in a...

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2Thank Gabriel_Gecko

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Castelo Hotel is the perfect option for their business, holiday or Conference and Meetings in the port of Veracruz and Boca del Rio. 141 comfortable rooms and two special rooms that can be adapted to the needs of each client with excellent facilities. We have cafeteria, restaurant, gym, library, free Wi-Fi pool and palapa. Each room provides a welcoming, relaxed and stylish atmosphere. Enjoy our service and feel at home! ... more   less 

Additional Information about Castelo Hotel

Address: Av. Las Americas 241 | Fracc. Las Américas, Boca del Rio 94299, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Veracruz > Boca del Rio
Price Range: $78 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Castelo Hotel 4*
Number of rooms: 141
Reservation Options:
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Also Known As:
Castelo Hotel Veracruz/Boca Del Rio, Mexico
Hotel Style:
#3 Spa Hotel in Boca del Rio
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Questions & Answers

Questions? Get answers from Castelo Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room with pool view.”
C566RKjohnl, 20 Sep 2015 | Read review
“The elevators are a bit slow, but you will want a room on the upper floors if you are on the street side facing south. While noisy, those rooms get the most sun.”
  • View of Mall
  • Room
johnreg, 24 May 2014 | Read review
“A room at the back of the hotel might be a little quieter than on facing the highway, but my roomed faced the highway and the noise level was very tolerable/barely noticeable.”
TilEulenspiegel, 19 Jul 2013 | Read review
“Ask for an odd number room or ask specifically not to face the street which is in front of a mall with a lot of noise and light facing your room”
MPM_WORLDWIDE, 15 Jun 2012 | Read review
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