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Castelo Hotel

88 reviews
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Traveller (31)
Room & Suite (12)
Dining (1)
Overview
  • Excellent28%
  • Very good41%
  • Average20%
  • Poor5%
  • Terrible6%
28 Dec 2017
“Avoid staying at castelo if you need to sleep. ”
15 Jan 2017
“Accosted by security, front desk bothered my middle of night arrival”
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Rooms
Mar. 4Mar. 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (88)Write a Review
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1 - 5 of 9 reviews
Reviewed 28 December 2017 via mobile

They put us in “the last available room”, terrible noise isolation, we were next to a group of friends which did not stop making noise, we called the front desk at 11:30pm to let them know, they send security and did not manage to make...More

Thank Diana R
Reviewed 15 January 2017 via mobile

Had I known I would have been met by unfriendly, rude front desk staff due to my 3am arrival I would have just slept at the airport. During a high demand season I didn't want to risk getting turned away from the best hotels on...More

1  Thank Arturo V
Reviewed 20 September 2015

I enjoyed my stay in this hotel, the rooms were tidy and the staff helpful. While I went out to see some work related stuff my wife was able to go to the mall that is crossing the street. The only thing I would have...More

Thank John L
Response from GerenciaCastelo, Gerente at Castelo HotelResponded 23 November 2015

Dear John L, Thank you for your comments and feedback on your last stay with us. We are glad to know that you and your wife enjoyed our facilities as well as our brunch and we hope to see you soon again with us in...More

Reviewed 22 July 2015 via mobile

I am a regular traveller to Boca del Rio, usually booking at IHG Hotels, however due to the high season I was forced to experiment. The hotel in general has a nice appearance, the rooms are clean and cozy. My bad experience started with the...More

Thank mexcbeto
Reviewed 10 September 2014

I enjoyed the hotel and the restaurant. It is located in a very good place to go walking around. The beach is close by and there are many places to go shopping. I would recommend this hotel to anyone.More

1  Thank Far_Beyond_Me
Response from GerenciaCastelo, Gerente at Castelo HotelResponded 24 November 2014

Dear Mr Far Beyon, Thank you for taking the time to let us know about you stay with us, comments like these motivate us to continue in our efforts to provide the best service. We are glad that you enjoy our service and facilities and...More

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12
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Spa
Hotel Amenities
Free Parking
Room Service
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Business Centre with Internet Access
Self-Serve Laundry
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$56 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Boca del Rio
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$56 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Boca del Rio
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (31)
Room & Suite (12)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"Choose a room with pool view."
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"The elevators are a bit slow, but you will want a room on the upper floors if you are on the street side..."
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"A room at the back of the hotel might be a little quieter than on facing the highway, but my roomed faced the..."
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"Ask for an odd number room or ask specifically not to face the street which is in front of a mall with a lot..."
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