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AC Hotel by Marriott Veracruz

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Boulevard Adolfo Ruiz Cortines 3422 Fraccionamiento Playa de Oro, Boca del Rio 94293 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (102)
Room & Suite (21)
Dining (18)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from AC Hotel by Marriott Veracruz
Updated 20-06-29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 32 hotels in Boca del Rio
Location
Cleanliness
Service
Value
AC Hotel by Marriott Veracruz reflects the soul of Boca del Rio, Mexico. We offer a unique combination of quality, timeless European design, comfort and true authenticity at our Veracruz hotel near Andamar LifeStyle Center in a just walking distance from the World Trade Center Veracruz - a whole new way to travel. Our stylish hotel in Boca del Rio Veracruz is surrounded by dozens of trendy stores and local attractions which highlights the our Urban Spirit and a new way to connect to the city. Whether you spend the day working or exploring, you can unwind in spacious accommodations boasting plush bedding and modern amenities. Wake up to a delectable breakfast at AC Kitchen, known for its flavorful European-inspired cuisine. In-between meetings and adventures, get energized in our Fitness Center or simply relax in our chic lobby with free Wi-Fi and plenty of space to socialize with friends or colleagues.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Rooftop pool
Indoor pool
Outdoor pool
Restaurant
Breakfast available
Car hire
Business Centre with Internet Access
Meeting rooms
Non-smoking hotel
Laundry service
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Room features
Housekeeping
Room service
Safe
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
42Car recommended
Grade: 42 out of 100
33Restaurantswithin 1 km
5Attractionswithin 1 km
106Reviews4Q+A8Room tips
Traveller rating
  • 59
  • 23
  • 10
  • 4
  • 10
Time of year
Traveller type
Language
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Popular mentions
Pepe H wrote a review Apr. 2021
Mexico City, Mexico8 contributions7 helpful votes
I spent 3 nights in this place, the hotel is ok still kind of new but the service is terrible. I had an issue with the air conditioning and they told they would fix and they never did, they didn’t ofer me to change the room which was a junior suite by the way, room 919, I even talked with the manager and noting, they kept sayin they where very sorry but that’s not enough!! I had a terrible experience because Veracruz this time of the year it’s so hot!! I don’t know if I would recommend or not this hotel, thats up to you!!
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Date of stay: April 2021Trip type: Travelled with family
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Response from Edison Barrueta, Other at AC Hotel by Marriott Veracruz
Responded 4 weeks ago
Dear Guest, Thank you for taking the time to share your reviews in regards to your recent stay at the AC Veracruz. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meet your expectations, we will working hard to improve our opportunity areas. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever you visit Veracruz again. Best regards.
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Andrew B wrote a review Mar. 2020
Cancun, Mexico131 contributions36 helpful votes
The hotel has a good appearance. The staff is great. The food is below oar. The Buffett is horrible. The place is noisy. The beds are great. The coffee was terrible, except the coffee made by machine. We had an event and the only thing that saved us was the location. If you don't mind a.goid location, but not much more it is a decent place.
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Date of stay: March 2020Trip type: Travelled on business
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Response from EdisonBarrueta, Rooms Division Manager at AC Hotel by Marriott Veracruz
Responded Mar. 21, 2020
Dear Guest, Thank you for sharing your reviews through this survey. Is very important to us know your experience in your most recent stay in AC Veracruz, your comments let us improve our service in our opportunity areas, We very sorry for not meet your expectation with our F&B services. We look forward to welcoming you soon. Best regards.
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Anthony B wrote a review Dec. 2019
New York City, New York29 contributions165 helpful votes
We found staff inflexible at the reception it takes ages to checkin. It is not a pleasant first impression. The room is very simple, but the problem is that the shades are too short, the light and sun comes through very early wakes you up. There is no Access to the beach from the hotel, you can see the beach but you can't swim in it. There is a little pool on first floor not pleasant. The restaurant is an absolute disaster. The food supplied is of very low quality that we could not eat it. Old stale bread with flys all over is too much to bear starting our day. Seriously they can't cook good Mexican food in bad taste is terrible. This goes against the good gastronomic experience of Veracruz restaurants. It is expensive for what is offered. They can't offer good quality and tasty Mexican cuisine. The restaurant staff are miserable do not pay attention to guests very inhospitable. The most disgusting awful experience is finding dishes dirty and greasy, no one supervise this. The fruits and cheese are frozen served that we can't eat. It is a very a disappointing stay due to the inhospitably of management. It is against the Marriott rules to be inflexible and unpleasant to guests. Management must really manage this hotel not leave it to inexperienced employee at the front desk and restaurant. The new staff must be thoroughly trained how to deal and interact with guests especially with foreign language. It is shame it is a called a Marriott but it is not operated and ruled by Marriott rules. Therefore we would never stay there again. There are other better options in Veracruz. Very Depressing!!
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Date of stay: December 2019
Location
Service
Sleep Quality
Trip type: Travelled on business
2 Helpful votes
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Response from EdisonBarrueta, Rooms Division Manager at AC Hotel by Marriott Veracruz
Responded Dec. 26, 2019
Dear Guest, Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in an effort to prevent this issue from occurring in the future. Please feel free to contact me via email Edison.barrueta@marriott.com. I look forward to speaking with you in order to restore your confidence in the AC Hotel Veracruz.
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miliyar wrote a review Nov. 2019
Mexico City, Mexico188 contributions39 helpful votes
+1
Location is very good, very close to shpping centers and seafood restaurants. The design is modern and well maintained. What I recommend you is breakfast buffet. Variety of food western and mexican, and the quality is really high. Unfortunately the hotel does not have beach but they have pool.
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Date of stay: November 2019
Rooms
Cleanliness
Service
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Response from EdisonBarrueta, Rooms Division Manager at AC Hotel by Marriott Veracruz
Responded Nov. 29, 2019
Dear guest, We are glad to receive your reviews in regarding to your last stay with us. Thank you very much for the compliments about our facilities and our staff, we always want to meet your expectation in each of your visit. Also thank you for your preference. Best regards.
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purpletaffy wrote a review Aug. 2019
New York City, New York157 contributions66 helpful votes
There is a lot to like about this chic hotel. The rooms are pretty and be sure to ask either for a balcony or a room with a full wall window facing the Gulf. The lobby, pools and public areas are very comfortable and attractive. The staff is 1st rate. Be sure to walk to the public beach (3 minutes), you can use hotel towels and get to enjoy a snack or drink beach-side.
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Date of stay: July 2019
Location
Cleanliness
Service
Room Tip: Ask for Balcony or Gulf views
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Response from EdisonBarrueta, Rooms Division Manager at AC Hotel by Marriott Veracruz
Responded Sep. 2, 2019
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Veracruz. It was truly a pleasure to serve you. We appreciate your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the AC Hotel Veracruz and we hope you choose to create more memories with us whenever your travels bring you back to Veracruz. Best Regards
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PRICE RANGE
US$60 - US$116 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
AC Hotel Veracruz
LOCATION
MexicoCentral Mexico and Gulf CoastVeracruzBoca del Rio
NUMBER OF ROOMS
164
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Frequently Asked Questions about AC Hotel by Marriott Veracruz
Which popular attractions are close to AC Hotel by Marriott Veracruz?
Nearby attractions include Andamar Lifestyle Center (0.3 km), Isla Enmedio (1.0 km), and Cinépolis IMAX Las Américas Veracruz (0.4 km).
What are some of the property amenities at AC Hotel by Marriott Veracruz?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at AC Hotel by Marriott Veracruz?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at AC Hotel by Marriott Veracruz?
Yes, free parking is available to guests.
What are some restaurants close to AC Hotel by Marriott Veracruz?
Conveniently located restaurants include Villa Rica Mocambo, La Terraza, and La Parroquia de Veracruz.
Are there opportunities to exercise at AC Hotel by Marriott Veracruz?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are pets allowed at AC Hotel by Marriott Veracruz?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does AC Hotel by Marriott Veracruz offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at AC Hotel by Marriott Veracruz?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to AC Hotel by Marriott Veracruz?
Many travellers enjoy visiting San Juan de Ulua (8.6 km) and Casa de Hernan Cortes (10.2 km).
Does AC Hotel by Marriott Veracruz have any great views?
Yes, guests often enjoy the ocean view available here.