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City Express Veracruz

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City Express Veracruz
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289 Reviews from our TripAdvisor Community

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Showing 10: English reviews
Reviewed 16 September 2016 via mobile

It took them hours to give us the room. Thwy said check in time was 2 oclock. We got there at 5 and the room were not ready yet. We stood in line for 90 minutes and were never offered a thing. Front desk people didnt even care, and finally when we got the room...it wasnt ready yet!

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Helpful?
Thank Luis B
Dar es Salaam, Tanzania
Reviewed 4 August 2016 via mobile

Nice family appropriate hotel in the mid-range pricing for Vera Cruz. Easy access from the airport or bus station by taxi. Good morning Mexican buffet three steps up from continental with basic fruit, eggs, bread, yogurt selections. Well prepared and great for a family. Across the street is a good restaurant with medium to higher prices. Big pool and own...

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Thank MissSusan-usais
Reviewed 11 January 2016 via mobile

The smell in the room was disgusting, the bathroom was dirty, the towels were to old. The check in its supposed to be at 3:00 they let us in at 6:00, dirty windows and it can't be opened. We paid for 2 nights but we couldn't stay in a hotel with this conditions, so we move on to another hotel...

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Helpful?
Thank Pamela S
marlen c, Guest Relations Manager at City Express Veracruz, responded to this review

Dear Pamela S, Firstly thank you for your custom and valuable feedback. Please accept my sincere apologies for the inconveniences you were put through, corrective measures have been put in place to avoid reoccurrence. Thank you for taking the time to voice your concerns. It is through such communication that we are given an opportunity to evaluate our performance, and...

Bacalar, Mexico
Reviewed 15 September 2015

This is a modest hotel, not high end, but it is really clean, and mostly I loved it because the staff is so great. I suffered abrupt illness when I was there, and they were amazing. They arranged to get me transported to the hospital, and showed great concern. You never know something

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Helpful?
Thank Pehaltun
marlen c, Guest Relations Manager at City Express Veracruz, responded to this review

Dear Guest Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon

Cologne, Germany
Reviewed 7 March 2015

one of the worst Hotels I ever stayed in... a horrible stink of mold in the room, dirty windows you can not open, we stayed 2 hours with the the door open, thinking it would get better, but no way... so we paid for the night and left immediately to the Villas Florida a few steps away what a waist...

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Helpful?
Thank elkarl
marlen c, Guest Relations Manager at City Express Veracruz, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service at the room , your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us...

Miami, Florida
Reviewed 23 November 2014

Breakfast served in the Hotel lobby and it is no good. Hard mattress, old sheets, old towels, old pillow and pillow cases too. Can not sleep from the noise coming through the air condition. The bedroom window can not be opened and are dirty, not seen for outside I do not recommend this hotel.

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Helpful?
Thank alfonso1223
Marlen C, Guest Relations Manager at City Express Veracruz, responded to this review

Dear Alfonso First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to your comment....

Merida, Mexico
Reviewed 3 May 2014

It is a low end hotel but still a nice stay. A little conflict at the front desk at check-in because they had not received my reservation from the booking agent. However, this was resolved and the front desk people were very nice about it. The room was average but the nice people made up for everything. It is right...

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Thank L0calO
Marlen C, Guest Relations Manager at City Express Veracruz, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express Veracruz comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon

Colima, Mexico
Reviewed 23 January 2013

Good room, fair prices. Skimpy breakfast, non-transparent windows, slow internet, poor bathroom sink, noisey on the highway side. Very slow check-in. Even though the room was available, they would not let us in until after 3pm. Easy parking, good walk on beach, shopping and cine.

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Thank ColimaGringo
ControlCalidad, Guest Relations Manager at City Express Veracruz, responded to this review

Dear Guest, Please accept our sincere apologies for the inconvenience you may have experienced in respect to the breakfast and the overall service at the hotel.happen again. We deeply value that you chose City Express Veracruz in the first place and we are committed to providing you with the highest level of service, we hope you give us the opportunity...

Oslo, Norway
Reviewed 14 August 2011

We knew this was a low cost hotel chain, so our expectations were not that high, but this was just not good. I do not really know where to start, cause everything we experienced here were bad. They did not respect the tariff we got on the internet (booking.com) they told us a higher price that we were forced to...

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4Thank Norway76
north america
Reviewed 12 August 2011

First i want to give u a good advice,, DONTO COME CITY EXPRESS EVER i did my reservation via www.booking.com and was this Your booking Cityexpress Veracrúz, Boca del Río Arrival Thursday, August 11, 2011 Departure Saturday, August 13, 2011 2 nights 1 room 2 people Total room price (discounts included) US$ 124 when check in i was told my...

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2Thank Antoines

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Room Service
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Free Breakfast
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service

Additional Information about City Express Veracruz

Address: Boulevard Manuel Avila Camacho 2374 | Fraccionamiento Costa de Oro, Boca del Rio 94299, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Veracruz > Boca del Rio
Price Range: $62 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — City Express Veracruz 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
City Express Veracruz Boca Del Rio, Mexico
Hotel Style:
#9 On the Beach Hotel in Boca del Rio
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Questions & Answers

Here's what travellers have asked, with answers from City Express Veracruz staff and other travellers.
1 question
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Questions? Get answers from City Express Veracruz staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floow - sea side Highway side are NOISEY”
 of 5 bubbles ColimaGringo, 23 Jan 2013 | Read review
“The best room is any room OUTSIDE THIS HOTEL trust me stay AWAY FROM CITY EXPRESS they will charge u more taxes and wont honorur your rate.”
 of 5 bubbles Antoines, 12 Aug 2011 | Read review
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