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Hilton Garden Inn Boca del Rio Veracruz

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Hilton Garden Inn Boca del Rio Veracruz
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338 Reviews from our TripAdvisor Community

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Showing 61: English reviews
Reviewed 4 days ago NEW

for this star rated it should come down to a 2. the room was not up to being cleaned by staff. also the room maintenance was very poor as I had to report problems to the desk for about 3-4 time for the door, blinds, fridge, bed, floor, until I got upset with the hotel and told them about their...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank I6033SAjosephs
F_Castillo_L, Gerente General at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Guest. Thank you for taking the time to share your experience about your recent stay at our hotel, We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We Will work hard to avoid these problems as you kindly mentions us. Your comments will help us as we continually work to improve our...

Miami, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 8 January 2017

Hotel is close to ocean so you can go and have a bath at the beach, pool is very clean and with an excellent ocean view, I'll stay again in this hotel and will recommend to my family and friends, rooms are great and many restaurants around are great

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Reinaldo U
About Hotel's Favourite Review
hotelesoptima, Marketing Executive at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Reunaldo U, Thank you for taking the time off your day to share your feedback with us, we're very glad that your experience with us was of your liking. Our staff hopes to see you again very soon! Sincerely, Julio Nevarez Marketing Executive Optima Hoteles de México

Cincinnati, United States
Reviewed 2 weeks ago

Great Staff. Excellent English for US folks with little Spanish. One maintenance issue that I am sure will be addressed. I would definetly stay here again if in Veracruz. Best access to Cempola and to Xalapa historic sites.

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Helpful?
Thank Thomas C. R
Hixson, Tennessee
Reviewed 11 December 2016

First floor party until 4AM keep the entire hotel awake! Stayed on the forth floor and the noise from the fist floor was rocking in my room. The breakfast was the only redeeming quality I had from this stay.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank L9140GAmichaelc
F_Castillo_L, General Manager at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Guest: Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this...

McAllen, Texas
Reviewed 5 December 2016

Fantastic ocean view, great access to beach, excellent clean/pool, great place to sit and view the bay and enjoy the evening sky. Great local restaurants as well as walking/jogging sea wall waWhat to expect from a Hilton

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Helpful?
Thank T8228TJbenh
hotelesoptima, Marketing Executive at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear T8228TJbenh We'd like to thank you for taking the time out of your day to share your experiences during your stay with us, we're very glad that you enjoyed the services that we have to offer. We're happy we met your expectations and hope that we see you here again, soon. Sincerely, Julio Nevarez Marketing Executive Optima Hoteles de...

Las Cruces, New Mexico
Reviewed 20 November 2016

As soon as our bus pulled up they were ready for us. The location was great. Very clean rooms and food was amazing. Plenty of towels I bathroom, modern decor, comfortable bed. I would stay here again.

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Helpful?
Thank Rebecca A
hotelesoptima, Marketing Executive at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Rebecca A Thank you for taking time off your day to share your experience with us, we're very glad that you enjoyed your stay! Our staff is committed to providing the best service possible to every single one of our guests to make for great stays. Sincerely, Julio Nevarez Marketing Executive Optima Hoteles de México

Ocean Springs
Reviewed 25 October 2016

This is a very nice hotel, and the ocean view rooms are wonderful. Excellent buffet breakfast, and prices in the restaurant for lunch and dinner are reasonable. Very nice, and large, pool. Beach access is a bit difficult, as you need to climb over rocks, but there is a small beach just to the left of the hotel. All staff...

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Helpful?
Thank Nancy B
hotelesoptima, Marketing Executive at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Nancy B We're very thankful that you took time off your day to share such kind remarks on our hotel, we really value our guest's opinions and are happy that enjoyed your stay so much! We really pride ourselves in our facilities, our location and service, and for you to point them out really shows we're doing something right....

Conroe, Texas
Reviewed 25 October 2016

Made several trips on business. Staff was great and rooms clean and comfortable. Try to get beach view and suite with balcony. Restaurant staff also very nice and helpful. Had small issue with air conditioner leaking but was corrected.

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Helpful?
Thank bglewis
hotelesoptima, Marketing Executive at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear bglewis We're pleased to know that your stay has been of your liking and that our staff has achieved what it's set out to do, which is making your stay as smooth and pleasant as possible. We're committed to providing a quality service and value our guests opinions and comments so that your and other guests future stays are...

Milford, Connecticut
Reviewed 23 October 2016

Business trip..first time staying at this hotel. It has everything needed with an excellent staff. All speak English and very pleasant. Resturant serves a good selection of healthy food, excellent breakfast buffet.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank SRF158
hotelesoptima, Marketing Manager at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear SRF158 Thank you for all your feedback, hope you had a great trip back home and here in Veracruz. Hope we can see you soon. Have a great day and if you have further questions don´t hesitate to contact us. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México

Reviewed 19 October 2016

We stayed at the Hilton Garden Hotel for about a week and the service there is amazing. The view is out of this world and the location is within walking distance to everything. Our housekeeper name was ´´Norma´´ and I would highly recommend you requesting her service. We never had to ask for anything extra because she always went out...

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Helpful?
Thank Tony N
hotelesoptima, Marketing Manager at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Tony N Thank you for all your feedback, hope you had a great trip back home and here in Veracruz. Hope we can see you soon. Have a great day and if you have further questions don´t hesitate to contact us. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn hotel in the heart of Boca del Rio has 108 rooms; enjoy first-class facilities, guaranteed fun and excellent service. Be suviaje business or pleasure Hilton Garden Inn find the ideal place to rest the sea or close business space. • Wireless Internet • Suites and Junior Suites with the best sea view • Restaurant 7 am to 11 pm • Lobby bar 12 pm to 11 pm • Coffee and tea in the room • free public heated area • covered parking • direct access to the beach • pool with sea view • Dry Cleaning ... more   less 

Additional Information about Hilton Garden Inn Boca del Rio Veracruz

Address: Boulevard Manuel Avila Camacho s/n, Boca del Rio 94299, Mexico (Formerly NH Veracruz)
Region: Mexico > Central Mexico and Gulf Coast > Veracruz > Boca del Rio
Price Range: $79 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Boca del Rio Veracruz 3.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Nh Hotels Veracruz
Hilton Garden Inn Boca Del Rio Veracruz Mexico
Hotel Style:
#1 On the Beach Hotel in Boca del Rio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Boca del Rio Veracruz staff and other travellers.
4 questions
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san luis potosi
5 months ago
Xalapa, Mexico

See all questions (4)

Questions? Get answers from Hilton Garden Inn Boca del Rio Veracruz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view room request when you make reservation or at time of check in.”
 of 5 bubbles TokyoNori, 29 Aug 2016 | Read review
“Get a room as far away from elevators as possible - if you want peace and quite!”
 of 5 bubbles bglewis, 23 Jul 2016 | Read review
“pick ocean view room”
  • view from room
 of 5 bubbles ranaqueretana, 5 Jun 2016 | Read review
“i highly recommend to get the beach view, it's beautiful”
 of 5 bubbles cb-heir, 16 May 2016 | Read review
“its worth the extra few dollars for a seaview room otherwise you face the busy road!”
 of 5 bubbles Bev082, 21 Apr 2016 | Read review
5 of 5