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Hilton Garden Inn Boca del Rio Veracruz

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Hilton Garden Inn Boca del Rio Veracruz
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362 Reviews from our TripAdvisor Community

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Showing 62: English reviews
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Monmouth Junction, New Jersey
Reviewed 18 March 2017

The First night of our stay we did not encounter any problems. Its when we decided to stay a second night in a different room (529) when we encountered a problem with the Air conditioning. When you set the unit to Auto function it made a loud noise throughout the night. When complaining about situation the remedy is to switch...

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Thank 69,936,993
F_Castillo_L, Gerencia General at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Guest. Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team. We hope you will consider staying with us again in the future. At Hilton Garden Inn, we promise to do whatever...

McAllen, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 5 December 2016

Fantastic ocean view, great access to beach, excellent clean/pool, great place to sit and view the bay and enjoy the evening sky. Great local restaurants as well as walking/jogging sea wall waWhat to expect from a Hilton

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1Thank T8228TJbenh
About Hotel's Favourite Review
hotelesoptima, Marketing Executive at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear T8228TJbenh We'd like to thank you for taking the time out of your day to share your experiences during your stay with us, we're very glad that you enjoyed the services that we have to offer. We're happy we met your expectations and hope that we see you here again, soon. Sincerely, Julio Nevarez Marketing Executive Optima Hoteles de...

Reviewed 15 February 2017

for this star rated it should come down to a 2. the room was not up to being cleaned by staff. also the room maintenance was very poor as I had to report problems to the desk for about 3-4 time for the door, blinds, fridge, bed, floor, until I got upset with the hotel and told them about their...

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Helpful?
Thank I6033SAjosephs
F_Castillo_L, Gerente General at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Guest. Thank you for taking the time to share your experience about your recent stay at our hotel, We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We Will work hard to avoid these problems as you kindly mentions us. Your comments will help us as we continually work to improve our...

Cincinnati, United States
Reviewed 30 January 2017

Great Staff. Excellent English for US folks with little Spanish. One maintenance issue that I am sure will be addressed. I would definetly stay here again if in Veracruz. Best access to Cempola and to Xalapa historic sites.

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Helpful?
Thank Thomas C. R
hotelesoptima, Marketing Executive at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Thomas C. R, Thank you for your kind comments, Tom! We're very glad you enjoyed your stay with us, hopefully it won't be too long for your next Veracruz visit! Sincerely, Julio Nevarez Marketing Executive Optima Hoteles de México

Miami, United States
Reviewed 8 January 2017

Hotel is close to ocean so you can go and have a bath at the beach, pool is very clean and with an excellent ocean view, I'll stay again in this hotel and will recommend to my family and friends, rooms are great and many restaurants around are great

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Helpful?
Thank Reinaldo U
hotelesoptima, Marketing Executive at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Reunaldo U, Thank you for taking the time off your day to share your feedback with us, we're very glad that your experience with us was of your liking. Our staff hopes to see you again very soon! Sincerely, Julio Nevarez Marketing Executive Optima Hoteles de México

Hixson, Tennessee
Reviewed 11 December 2016

First floor party until 4AM keep the entire hotel awake! Stayed on the forth floor and the noise from the fist floor was rocking in my room. The breakfast was the only redeeming quality I had from this stay.

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Thank L9140GAmichaelc
F_Castillo_L, General Manager at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Guest: Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I will address your feedback with our team. If there is anything else I can do for you at this...

Las Cruces, New Mexico
Reviewed 20 November 2016

As soon as our bus pulled up they were ready for us. The location was great. Very clean rooms and food was amazing. Plenty of towels I bathroom, modern decor, comfortable bed. I would stay here again.

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Helpful?
Thank Rebecca A
hotelesoptima, Marketing Executive at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Rebecca A Thank you for taking time off your day to share your experience with us, we're very glad that you enjoyed your stay! Our staff is committed to providing the best service possible to every single one of our guests to make for great stays. Sincerely, Julio Nevarez Marketing Executive Optima Hoteles de México

Ocean Springs
Reviewed 25 October 2016

This is a very nice hotel, and the ocean view rooms are wonderful. Excellent buffet breakfast, and prices in the restaurant for lunch and dinner are reasonable. Very nice, and large, pool. Beach access is a bit difficult, as you need to climb over rocks, but there is a small beach just to the left of the hotel. All staff...

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Thank Nancy B
hotelesoptima, Marketing Executive at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear Nancy B We're very thankful that you took time off your day to share such kind remarks on our hotel, we really value our guest's opinions and are happy that enjoyed your stay so much! We really pride ourselves in our facilities, our location and service, and for you to point them out really shows we're doing something right....

Conroe, Texas
Reviewed 25 October 2016

Made several trips on business. Staff was great and rooms clean and comfortable. Try to get beach view and suite with balcony. Restaurant staff also very nice and helpful. Had small issue with air conditioner leaking but was corrected.

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Thank bglewis
hotelesoptima, Marketing Executive at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear bglewis We're pleased to know that your stay has been of your liking and that our staff has achieved what it's set out to do, which is making your stay as smooth and pleasant as possible. We're committed to providing a quality service and value our guests opinions and comments so that your and other guests future stays are...

Milford, Connecticut
Reviewed 23 October 2016

Business trip..first time staying at this hotel. It has everything needed with an excellent staff. All speak English and very pleasant. Resturant serves a good selection of healthy food, excellent breakfast buffet.

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Thank SRF158
hotelesoptima, Marketing Manager at Hilton Garden Inn Boca del Rio Veracruz, responded to this review

Dear SRF158 Thank you for all your feedback, hope you had a great trip back home and here in Veracruz. Hope we can see you soon. Have a great day and if you have further questions don´t hesitate to contact us. Sincerely Francisco Palomo Marketing Manager Optima Hoteles de México

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn hotel in the heart of Boca del Rio has 108 rooms; enjoy first-class facilities, guaranteed fun and excellent service. Be suviaje business or pleasure Hilton Garden Inn find the ideal place to rest the sea or close business space. • Wireless Internet • Suites and Junior Suites with the best sea view • Restaurant 7 am to 11 pm • Lobby bar 12 pm to 11 pm • Coffee and tea in the room • free public heated area • covered parking • oceanside • pool with sea view • Dry Cleaning ... more   less 

Additional Information about Hilton Garden Inn Boca del Rio Veracruz

Address: Boulevard Manuel Avila Camacho s/n, Boca del Rio 94299, Mexico (Formerly NH Veracruz)
Region: Mexico > Central Mexico and Gulf Coast > Veracruz > Boca del Rio
Price Range: $89 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Boca del Rio Veracruz 3.5*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Priceline, Hotwire, Hotels.com, Hilton Hotels Direct, Travelocity, TripOnline SA and HotelQuickly so you can book your Hilton Garden Inn Boca del Rio Veracruz reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Nh Hotels Veracruz
Hilton Garden Inn Boca Del Rio Veracruz Mexico
Hotel Style:
#2 On the Beach Hotel in Boca del Rio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Boca del Rio Veracruz staff and other travellers.
6 questions
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san luis potosi
7 months ago
Xalapa, Mexico

See all questions (6)

Questions? Get answers from Hilton Garden Inn Boca del Rio Veracruz staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view room request when you make reservation or at time of check in.”
TokyoNori, 29 Aug 2016 | Read review
“Get a room as far away from elevators as possible - if you want peace and quite!”
bglewis, 23 Jul 2016 | Read review
“pick ocean view room”
  • view from room
ranaqueretana, 5 Jun 2016 | Read review
“i highly recommend to get the beach view, it's beautiful”
cb-heir, 16 May 2016 | Read review
“its worth the extra few dollars for a seaview room otherwise you face the busy road!”
Bev082, 21 Apr 2016 | Read review
5 of 5