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Hotel Lucerna Mexicali

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Hotel Lucerna Mexicali
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167 Reviews from our TripAdvisor Community

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Showing 99: English reviews
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Df
Reviewed 2 days ago NEW

Just spent one night here, and I found it good and comfortable overall. Better than some other similar options around this location. but... - They need to improve cleanliness - Restaurant is good, but they are REALLY SLOW serving. - Towels should be much softer. - Many channels in TV are not available, even when they say so in the...

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Helpful?
Thank Angel H
Lakeville, Minnesota
Reviewed 6 days ago NEW

The facility is located within Mexicali and modern and up to date with decor and furnishings. There are several restaurants on the premises. We did have appetizers and cocktails in La Terreaza as well as the free continental breakfast in the morning in the cafeteria. The breakfast had a wide offering of food including made to order omelets. Two bottles...

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Thank Jill B
Morristown, New Jersey
Reviewed 12 December 2016 via mobile

Room assigned to me had broken AC. But to top things of there was used (with fecise) toilet paper floating in the toilet. Requested different room with working AC. This time the toilet had splatters of fecise on the rim. Have no idea how this hotel gets that many stars.

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Helpful?
Thank hansel973
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this review

Hi, Thanks for your feedback. It was a pleasure to attend this situation personally. We apologize and we compromise to give the best service during your stay.

California
Reviewed 9 December 2016 via mobile

Great customer service, clean, but parking limited. Unfortunately our room was located across from the hall,and they have an event. We couldn't sleep all night due to the noyse and kids running and yelling. I have to called the front desk to reported the situation around 1:30am. Meanwhile by 5:20am I heard a loud conversation, I have to get up...

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Thank YankeeGirl_AROD
Huntington Beach, California
Reviewed 6 December 2016 via mobile

The room was modern, service was great. But the drawers did not stay closed. Had to jimmy paper in them. The room was always cleaned and very nice. The grounds were beautiful and a great Sunday champagne brunch for $13. Will stay there again.

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Thank GrandmaPatches
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this review

Hi, The room was modern, service was great. But the drawers did not stay closed. Had to jimmy paper in them. The room was always cleaned and very nice. The grounds were beautiful and a great Sunday champagne brunch for $13. Will stay there again.

El Centro, California
Reviewed 5 December 2016 via mobile

We held our daughter's sweet 16 party there. We decided to spend the night there to make it more convenient for us. The staff was courteous and went above and beyond their way to make our stay memorable. Eduardo & Gerardo were very attentive. Bell boys Francisco & Rodolfo were great! Can't wait to go back! Letty Baker

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Helpful?
Thank Jazzylettyi
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this review

Hi Letty, Thank you for taking the time to leave us these good comments about our hotel as they are very important to us. We hope to see you again soon. Regards!

Lake Forest, California
Reviewed 10 November 2016

Located five miles southeast of the main border crossing into Mexicali, and adjacent to casinos, hotels, restaurants, universities, and with easy access to the Civic Center and the nearby municipal airport, the modern Hotel Lucerna is architecturally the finest luxury hotel in northwest Mexico--a five-star property, but operated by a two-star management team. The block-long hotel site, with a mid-rise...

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1Thank Robert D
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this review

Hi, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

San Diego
Reviewed 5 November 2016

Best and safest hotel in Mexicali, the quality of service provided by the entire hotel staff from the bellboy to the manager is out of this world, Every employee will ask you if everything is to your satisfaction with a smile and a "good morning" etc.. Stay at the Casitas where the breakfast and mini fridge items are free.

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Thank healthphysic
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this review

Hi, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

California
Reviewed 16 September 2016

Spent 2 nights in a standard room, no complaints, comfortable bed and the best shower I have ever used! Each staff member was really friendly and helpful. Great food and drinks all at reasonable prices. Will stay at Lucerna again.

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Thank SandAndSunLover1
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this review

Hi, thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.

Reviewed 29 August 2016

Our experience was excellent !!!!! The hotel has a good location close to many restaurants, and night clubs. Our room was nice,clean. AC, beds and pillows were perfect. Service at the Piano Bar was excellent . We are coming back again..!

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Thank Edith M
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this review

Hi Edith, thank you for staying with us! We take great care to make our guests' stay as pleasant as possible, and we appreciate your comments.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
"Providing high quality hotel services and warmth for all our guests . Keep our promises and exceed the expectations of our customers through continuous innovation, highly committed staff and first class facilities . " ... more   less 

Additional Information about Hotel Lucerna Mexicali

Address: Boulevard Benito Juarez 2151 | Insurgentes Este, Mexicali 21280, Mexico
Region: Mexico > Baja California > Baja California Norte > Mexicali
Price Range: $102 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Lucerna Mexicali 3.5*
Number of rooms: 177
Reservation Options:
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Also Known As:
Lucerna Mexicali Hotel Mexicali
Lucerna Hotel Mexicali
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Lucerna Mexicali staff and other travellers.
4 questions
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California
3 months ago
Highland, California
over a year ago

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Questions? Get answers from Hotel Lucerna Mexicali staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can afford it, choose the “bungalows”.”
  • Smartly decorated bathrooms with huge showers.
  • Twin double beds on the south end.
  • King size beds in the north tower.
  • Exterior view of the
 of 5 bubbles robertdA8325JD, 10 Nov 2016 | Read review
“Stay at the casitas, worth the xtra $$$”
 of 5 bubbles healthphysic, 5 Nov 2016 | Read review
“Highly recommend to stay in the bungalows”
 of 5 bubbles 88almap, 22 Jul 2016 | Read review
“Get the bungalow select room, very worth it.”
 of 5 bubbles rogere208, 4 Jul 2016 | Read review
“Rooms on the south side by the corner are very noisy due to two very busy main roads crossing and a casino across the street”
 of 5 bubbles DavidB576, 5 Jun 2016 | Read review
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