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Hotel Riu Jalisco

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Traveller (5518)
Pool & Beach (1133)
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Hotel direct offer!Riu Class Benefits
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About

#9 of 9 all-inclusives in Nuevo Nayarit
Location
Cleanliness
Service
Value
El Hotel Todo Incluido 24h Riu Jalisco abierto todo el año, está situado en Bahía de Banderas en Riviera Nayarit en la costa del Pacífico de México, directamente en la playa. En los alrededores se encuentran las regiones montañosas de la Sierra Madre y pequeñas playas escondidas. La ubicación es ideal por su proximidad a Bucerías (2 km) y Puerto Vallarta (PVR) está a unos 13 km. El hotel cuenta con 700 habitaciones cómodamente amuebladas y ofrece muchas comodidades. Relájese con un masaje en nuestro Renova Spa o póngase en forma en nuestro gimnasio o con nuestro programa RiuFit. 2 piscinas al aire libre, 1 piscina infantil. Para los más pequeños, el RiuLand Kids Club (para niños de 4 a 7 años y de 8 a 12 años y para adultos, animación diurna y nocturna y numerosas actividades deportivas acuáticas, discoteca. Para los amantes de la gastronomía, ofrecemos estaciones de cocina en vivo en nuestro buffet principal, así como cocina mexicana, asiática, italiana y Steakhouse, 5 bares situados en varias zonas del hotel. #RiuParty en el Hotel Riu Jalisco ¿Te gusta disfrutar de las mejores fiestas durante tus vacaciones? ¡RiuParty está hecho para ti! Baila al ritmo de la música de los mejores Dj's y transfórmate con los espectáculos y performance que te ofrece cada fiesta. ¡Aprovecha tu Todo Incluido y disfruta de la mejor diversión con RIU!
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Aerobics
Entertainment staff
Children Activities (Kid / Family Friendly)
Wifi
Paid internet
Pool / beach towels
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Evening entertainment
Nightclub / DJ
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Banquet room
Meeting rooms
Spa
Head massage
Massage
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Flatscreen TV
Room types
Ocean view
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
Spanish
Hotel links
Special Offer:Riu Class Benefits
3.5
6,625 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Hotel Riu Jalisco garners praise for its cleanliness and lively atmosphere, with a mix of entertainment that appeals to both party-goers and families. The rooms, though spacious, are often described as outdated and not thoroughly soundproofed, leading to noise complaints. While some guests commend the hardworking staff and find the value satisfactory, others feel the service and overall experience don't justify the cost. Amenities are generally celebrated for their variety, yet there's a sense that some updates are needed. The location is appreciated for its beach proximity, with the caveat of being somewhat remote from downtown activities.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Mixed
Cleanliness
Meticulous
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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Lou H wrote a review Yesterday
West Grove, Pennsylvania3 contributions
We were pleased with everything there. Staff was friendly and we really liked Omar at the Italian restaurant. The food was good except for the rib eye steak at the steakhouse. It could be a little thicker cut. We were very pleased with the maid service. We will come back next year and try the RIU Vallarta.
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Review collected in partnership with riu.com
Date of stay: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Roberto wrote a review Jun 2023
Lethbridge Alberta958 contributions
+1
Hotel's Favourite
Last year June we stayed at Vallarta. We came here on friday night for the White party. We really liked the looks of the pools with all the palm trees , so we booked here for this year. Had lots of fun with the activities , thank you Horatio for picking on me , it went both ways lol. The food was really good, did most evenings in the buffet, Thanks to Alphonso for going above with the table service. Out room was on the 4th floor facing the court yard , with the sliding doors closed , it was pretty quiet. The king bed was comfortable , pillow could be a bit better. The a/c worked fine , kept us cool while sleeping Our mini fridge never got filled , with the riu app just ordered more water and coffee packs Sunwing booking states that no coffee makers in the room, they did have one for us. Sports bar was good for early morning beverages Front desk was great to deal with, check in and money exchange over all a great time , hopefully we will be back here this winter
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Jalisco
Responded Jun 21, 2023
Dear Roberto, thank you for sharing your feedback. We are very pleased to know that you enjoyed your stay with us. We are glad to know that we lived up to your expectations and we hope that soon you will choose to spend a few days with us and live a new unforgettable experience. Best wishes, Hotel Riu Jalisco Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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laradacunha2018 wrote a review Feb 23
Hamilton, Canada4 contributions
The one and only complaint I have is about chair holds around the pool with towels. They need to enforce a rule like many other hotels are doing now. If the chair has not been in use for more than 1 hour the towel is removed. Finding a chair around the pool is near impossible even as early as 10 a.m with all the chairs "reserved" with towels , and no one claiming them for hours ans hours. Rooms are slightly dated, but who cares, how much time do we realistically stay in them. Water pressure was great and water hot for showers.
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Review collected in partnership with riu.com
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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magan2024 wrote a review Feb 23
Wyoming, Michigan1 contribution
We stayed for 7 days and enjoyed every minute! The accommodations are fantastic and the staff was phenomenal! We definitely would stay here again and are planning on traveling to other Riu locations!!
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Review collected in partnership with riu.com
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Freedom61403673662 wrote a review Feb 22
1 contribution
+1
We went as a family trip 11 people in total. Hotel was recommended by a travel agent. Flight was by sunwing which was good. Upon arriving at the hotel rooms were not what we booked and the staff did nothing to fix the issue. Once we got to our room we received 2 double beds pushed together and they were the most uncomfortable beds ever. We have been to a few resorts across Mexico and this was by far the worst sleeping experience ever. As for the amenities the toilet did not flush the sink took forever to drain and same with the shower. We complained to the front end staff and they did nothing to help fix the issues. The resort is nice looking pools are nice. Food was not good at all we tried all the places to eat on the resort and it all was bland and under cooked. Drinks were way to strong and I blame this on the non experienced bartenders. Events were good night shows and all entertainment was good to watch. As for the staff at the resort most of them were not friendly and seemed to expect tips just for looking at you. Front end staff were all rude. Staff at the restaurants were unpleasant and on one occasion for lunch there was two of us after we were done we left a three dollars on the table and the server came by and shook her head as she was expecting us to leave more. Keep in mind this was a buffett and she brought us one drink only. I was not all happy with our overall experience at the Rio jalisco resort and would not recommend to others.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Rude staff horrible beds. Food was not good
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Carla L wrote a review Feb 22
Winnipeg, Canada1 contribution
Finishing up two great weeks! First week was cloudy so the location of this hotel paid off as you can walk to Bucerius and other places. Lots to do on cloudy days!! Rooms- small and a bit dated but comfortable and everything you need Pools- lot of loungers and you can sit by the activity pool or quieter pool. Quieter pool has big iguanas that hang around all day so that is pretty neat Beach- also lots of loungers and you can’t beat watching the waves roll all day Buffet- we found lots of options and the food delicious. Ala carte- you don’t have to make reservations which is so nice. 6:30 seating at the Steak house is nice for a sunset view. The platter for two is our favorite. The Italian was delicious and the head of the restaurant Jackie works incredibly hard to personalize your experience if it is a special occasion. Thank you Jackie!!! Your service is impeccable Mexician and Asian are buffet style but we enjoyed our meals there as well. Bar service - there is not pool or beach service so you tend to wait in line for a drink. The lines can be a bit long but the bartenders really hustle Specialty coffees at La Cantina and the sports bar!! We don’t watch many of the shows but some we did watch were really good and pretty good. Overall I was pleasantly surprised by this hotel and wouldn’t hesitate to recommend it!
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Date of stay: February 2024
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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DBurr99 wrote a review Feb 21
Fort Macleod, Canada1 contribution
We so enjoyed our stay here at RIU Jalisco. The hotel was very clean and the staff were all so professional, kind and willing to go the extra mile to accommodate our wants and needs. There was always a good selection of foods and choices of places to eat. The sunset at the steakhouse was amazing!
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Review collected in partnership with riu.com
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Jalisco
Responded 2 days ago
Dear DBurr99, Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Jalisco! We would be delighted to welcome you back in a near occasion. Have a lovely day, Hotel Riu Jalisco Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MJ_Jung wrote a review Feb 21
Calgary, Canada15 contributions
We are a family of 5 people. I stayed at this hotel for a 7-night, 8-day vacation in November 2023. We have a family of 5, so we booked 2 rooms 6 months in advance for this vacation. When making a reservation through RIU.com, I strongly requested that two rooms be placed next to each other because we have 3 kids. But when we checked in at the hotel, the two rooms were not next to each other, one was 2nd floor and another one was 5th floor. What I don't understand is how the 2 rooms I booked 6 months ago weren't ready. The hotel staff in charge of check-in promised that we would be moved to rooms next to each other the next day. However, contrary to promise, the room was not ready the next day. I again raised the issue with the hotel check-in staff, but they told me that there were no rooms next to each other. Liked I said, they promised, but it was lie. They were not friendly and did not respond to our requests at all. After two days, we were very lucky and the room next to the one we stayed in was checked out, so our children, who were staying in another room, were able to move to the room next to ours. Once again, the staff at the check-in counter did not listen to our requests at all and were not friendly. I strongly request RIU management that the staffs at the check-in counter should be friendlier and more proactive in responding to customer requests. Overall the hotel facility was good. The food was good as well.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Jalisco
Responded 3 days ago
Dear MJ_Jung, Thank you very much for staying at Riu and for sharing your feedback with us. As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience. We assure you that these are not the standards that are reflective of the hotel. Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience. With our best wishes we remain, Hotel Riu Jalisco Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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berni2024 wrote a review Feb 21
Edmonton, Canada1 contribution
Excellent. service. Great service. Keep up your great efforts Many thanks. We Berni Fuchs and Christian Fuchs truly enjoyed ourselves. We are looking forward to coming again in November 2024. The food was exceptional again. And many thanks for the special room
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Review collected in partnership with riu.com
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Jalisco
Responded 3 days ago
Dear berni2024, Thank you for visiting us. We are glad to hear that you enjoyed your stay and we are pleased to note your feedback as it is very important for us to know your impressions. Please visit us again soon at any of our facilities, we look forward to providing you with the 100% satisfactory experience that we are known for. Yours faithfully, Hotel Riu Jalisco Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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k00pster11 wrote a review Feb 21
Cranbrook, Canada3 contributions
Our first time to Puerto Vallarta and our second time to a Rui resort. We loved the resort and couldn’t have asked for better service from everyone who works there. We hopefully will return next year.
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Review collected in partnership with riu.com
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Online Reputation Manager, Owner at Hotel Riu Jalisco
Responded 3 days ago
Dear k00pster11, Thank you for your feedback, We deeply value your positive and detailed review of your recent stay at our hotel and are pleased to have been part of such an enjoyable experience for you. We are always pleased to hear that you enjoyed your time with us. We sincerely hope that you will give us another opportunity to welcome you to our facilities so that we can provide you with the highly satisfying experience that we are known for. Yours faithfully, Hotel Riu Jalisco Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$259 - C$370 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
clubhotel riu jalisco hotel, clubhotel riu jalisco riviera nayarit
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo Nayarit
NUMBER OF ROOMS
700
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Riu Jalisco - UPDATED 2024 Prices, Reviews & Photos (Nuevo Nayarit, Riviera Nayarit) - All-inclusive Resort - Tripadvisor

Frequently Asked Questions about Hotel Riu Jalisco
Which popular attractions are close to Hotel Riu Jalisco?
Nearby attractions include Santuario de Cocodrilos El Cora (1.4 km), Nuevo Nayarit Beach (4.3 km), and Scuba Steve (3.2 km).
What are some of the property amenities at Hotel Riu Jalisco?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hotel Riu Jalisco?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Jalisco?
Yes, parking is available to guests.
What are some restaurants close to Hotel Riu Jalisco?
Conveniently located restaurants include La Casona, Insu Sky Bar, and Mikoh.
Are there opportunities to exercise at Hotel Riu Jalisco?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Riu Jalisco have airport transportation?
Yes, Hotel Riu Jalisco offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Jalisco?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Jalisco offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Are there any historical sites close to Hotel Riu Jalisco?
Many travellers enjoy visiting Parroquia de San Miguel Arcangel Church (13.3 km).
Does Hotel Riu Jalisco have any great views?
Yes, guests often enjoy the ocean view available here.