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ClubHotel RIU Jalisco

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4,195 Reviews from our TripAdvisor Community

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Showing 3,667: English reviews
BC
Reviewed 20 December 2016

This resort had a complete change from when we first went there. The big wood doors were gone in the dinning room. Total redecorated with purples & grey in the lobby. It was very nice. The little wedding gazebo was gone as well. We did not find the food as good as when the resort first opened. There was nothing...

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Helpful?
2Thank Henney
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Thank you for choosing our hotel once again for your vacation in Riviera Nayarit. We appreciate your positive comments about the drinks. On the other hand, we regret that this time you felt the food did not live up to your expectations. We can assure you that we strive to maintain consistent levels of quality in our hotels...

Toronto, Canada
Reviewed 19 December 2016

Overall good hotel, finally has free WiFi. Staff is very attentive - but the front desk tend to "do us a favour" when it is really their job provide a service to us the paying client. For the elderly or disadvantaged in some way ask for a room on the ground floor - otherwise the elevators are far.

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1Thank Chris O
Reviewed 19 December 2016

Overall this resort was great! I would recommend it. Some summaries: Check in- quick, welcome drink, and they brought our luggage to our room within 10 minutes Room- rooms are very average, but all you need. Ice cold AC, fridge stocked, nice view of the grounds, only complaint is the shower had very low water pressure. We had a few...

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4Thank Sunseeker3388
Reviewed 17 December 2016 via mobile

Travelled with a small group and had a great time ,resort was very busy with spring break on so pool was always happening! Close washrooms near pool. Great kids pool which was lower key very nice! Lots of bars good drinks. Food was excellent lots of variety! Main restaurant nice & clean.Very friendly staff, clean updated rooms. We were on...

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3Thank Abbey W
New Brunswick, Canada
Reviewed 16 December 2016

I have visited this resort twice and both times left feeling it is what it is. the only reason I went the second time was for a wedding. If it as not for the Bride and Groom picking this location I would have never revisited it. It is not a large resort and very easy to get around. There is...

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3Thank msHLS3
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve...

London
Reviewed 16 December 2016

We returned to the Riu Jalisco the first week in December and experienced another wonderful week with great staff and pleasant surroundings. Room was very clean, made up every day and the bed was most comfortable. Going in the cooler season, try to seek a room on the south side of either wing as you can make more use of...

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4Thank Douglas S
Edmonton, Canada
Reviewed 16 December 2016

We stayed at the Riu Jalisco December 4-11, our first time staying at a Riu, it won't be our last. The resort is beautiful, clean, well maintained. The staff are there to provide great service. Adrian at the lobby bar, very dedicated to her job and giving great service. Staff in the main buffet who gave us excellent service Lizabeth...

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5Thank Timbus1234
Reviewed 16 December 2016

We visited Mexico in December for a relaxing holiday. On the first day I was bitten in the sea by a sea snake (no fault of the hotel) and they got their life guard from their Riu Palace Hotel to attend me. After his expert service and advise I did not need to visit the hospital. This is just to...

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3Thank Carolyn M
Reviewed 14 December 2016 via mobile

Staying at an alternative Riu and just popped in to this hotel for day and on a short but sweet visit it was beautiful, very modern and contemporary looking appeared very clean. Wish we had booked this hotel instead.

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2Thank Alanna F
Reviewed 13 December 2016

I usually do not write reviews but my wife and I have been to Puerto Vallarta 9 times over the past 20 years or so. We have stayed at many resorts all of them All-Inclusive. We have traveled with our children, our friends and just ourselves. The reason I say this is simply to establish that we have experienced much...

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4Thank Nathan S
RiuHotelsandResorts, Online Reputation Manager at ClubHotel RIU Jalisco, responded to this review

Dear guest, We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your valued feedback. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. At RIU we...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
* In Riviera Nayarit, overlooking the Pacific Ocean * Located on Playa de Flamingos beach, 2 km / 1.5 Miles from Nuevo Vallarta * Complimentary sun loungers on the beach * 6-story building * 2 km / 1.25 Miles from various shops * 13 km / 8 miles from the airport * 300 m / 990 ft. From Flamingos Golf Club * Credit cards accepted: Visa, MasterCard, Amex ... more   less 

Additional Information about ClubHotel RIU Jalisco

Address: Avenida de Los Cocoteros, Sn-Lote K, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $217 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — ClubHotel RIU Jalisco 3.5*
Number of rooms: 700
Reservation Options:
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Also Known As:
Clubhotel Riu Jalisco Hotel
Clubhotel Riu Jalisco Riviera Nayarit
ClubHotel RIU Jalisco Nuevo Vallarta, Riviera Nayarit
Hotel Style:
#15 Top resorts Hotel in Nuevo Vallarta
#15 Spa Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from ClubHotel RIU Jalisco staff and other travellers.
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Questions? Get answers from ClubHotel RIU Jalisco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are the same, Garden room more quit.”
 of 5 bubbles Q7977BBjeang, 24 Feb 2017 | Read review
“go to another hotel, ocean view rooms were cleaner with no hot water”
  • mold
  • Don't use the water
  • mold
  • It's very hard to close the door unless you stand next to the toilet, luckily I'm a small person
  • stained sheets
  • Bodily fluids?
  • nasty mattresses
  • more body fluids
 of 5 bubbles jessierwhite, 21 Feb 2017 | Read review
“rooms further down the both 'wings' from the centre.”
 of 5 bubbles Tourista88, 21 Feb 2017 | Read review
“Main floor near the stage is quick to the pool/beach”
 of 5 bubbles melaniecB7485EI, 21 Feb 2017 | Read review
“upper floor”
 of 5 bubbles jamaical, 19 Feb 2017 | Read review
5 of 5