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Occidental Nuevo Vallarta

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Occidental Nuevo Vallarta
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2,734 Reviews from our TripAdvisor Community

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There are newer reviews for Occidental Nuevo Vallarta
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Showing 2,225: English reviews
Reviewed 10 July 2016

Loved it here! A smaller resort, but excellent quality. We upgraded to the 'Royal Club' package. Happy that we did. There is a restaurant (breakfast, lunch and dinner) and bar available on the floor reserved for the Royal Club. Amazing food, amazing view (sunset!), and amazing service. The bartender, Ricardo, was excellent with his service and drink concoctions (Spanish or...

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Helpful?
1Thank ANN F
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear ANN F, Thank youfor your excellent review. I am very pleased to see you were truly treated as Royalty during your recent stay with us. As you experienced it is the pleasure of each of our team members to cater to our guests leaving each of our guests with unique memories that will have you wanting more. I will...

Highlands Ranch, Colorado
Reviewed 10 July 2016

We paid for the upgraded package. When we arrived we were escorted to the 7th floor for a VIP check-in. 2 hours later we were still waiting to be checked in (there was only one family in front of us). We were told we had a room with 2 beds-we went to our room and there was one king bed-we...

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1Thank mary t
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Mary T, Thank you for taking your time to provide us with your feedback in regards to your recent stay. It is important for me to tell you, I understand your discomfort upon your arrival in regards to your room arrangements. Unfortunately, we are unable to guarantee the beds in the rooms due to the occupancy when you arrived...

Reviewed 9 July 2016 via mobile

This hotel is amazing, the buffet was totally epic. We stayed here for 6 days, lots of activities for children to do including a cool kids club. The main thing that needs improving is the wifi as this is only in the lobby and the signal is so bad. All included buffet was brilliant and the sea/sand just local too

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Helpful?
1Thank gurjinder s
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear gurjinder s, Thank you for your excellent review. I am very happy to see your great compliments and also that your whole family was able to fully enjoy your recent holiday with us. I appreciate your feedback in regards to the WIFI, we will continue to improve our services so you will have an even more memorable stay upon...

Reviewed 8 July 2016 via mobile

My best friends and I decided we needed a getaway so we chose PVR. After extensive research on hotels and all-inclusives, I landed on Occidental because of all the glowing reviews. When we arrived, we were not disappointed. The staff was soooo friendly and accommodating from the moment we stepped out of our taxi. We were never without a drink...

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Helpful?
1Thank Alexis R
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Alexis R, Thank you for your excellent review and for choosing to stay at Occidental Grand Nuevo Vallarta Resort. I am very happy to see what an amazing job our team did of ensuring that you left with unforgettable memories. I know when I share this with them they will use this as motivation to continue working hard for...

Reviewed 6 July 2016 via mobile

I have to write this review in two parts: the first is before upgrading to the "Royal Club", and the second is after. Our two days at the resort before upgrading were frustrating. First, as we arrived for our honeymoon, they put us in a room with two double beds. When I explained that that wouldn't work, their suggestion was...

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3Thank Cara M
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Cara M Thank you for your review and valuable feedback. I would like to apologize that your expectations were not met during your honeymoon holiday with us. It is important for me to let you know I have had a meeting with the front desk manager in regards to the feedback you have provided us with, and I can...

Reviewed 6 July 2016

Wow!! The service, the food, the fun!!! The service, the food, the fun!!! We cannot say enough good things about this place. From Andres and Ray to George the pool bartender we felt like the King and Queen at this resort. The smiles never stop. The place is clean, clean, clean. If you can't see what you want, just ask...

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2Thank Loretta R
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Loretta R, I would like to thank you for your excellent review. I can say with out a doubt that it was truly a pleasure for our team to host you for you holiday. I will be sure to show everyone your lovely compliments today. I hope we will be welcoming you back again in the near future for...

Calgary
Reviewed 5 July 2016

I have to say this hotel has the best food and beverage staff . I have to give a shout out to Daniel Flores the daytime capitain at the buffet. He works very hard and has trained his staff to be very friendly and efficient. He does not hesitate to clean and set up tables when things get busy. I...

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Helpful?
Thank 18bunny55
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear 18bunny55, Thank you for your exceptional review. I am very honored to see what a wonderful job Daniel Flores did of ensuring that your stay was perfect. I will be sure to congratulate him today on his excellent work. As you can see it is a pleasre for our team to cater to each of our guests, to be...

Aldie
Reviewed 4 July 2016

Our one week experience at Occidental Grand Nuevo Vallarta exceeded all our expectations. We wanted just to relax and enjoy good food and we did. The food quality was excellent overall. We enjoyed leisure walks on the beach, ocean and pool swims, lazy naps and drinks under the umbrellas. To our surprise however, we received much more. We also took...

Review collected in partnership with this hotel
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Thank Carol Hiroko L
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear Carol Hiroko L, I would like to take this opportunity to thank you for your excellent review. I am very honored to see your compliments of our hard working team. I will be sure to personally congratulate each of the team members you have mentioned on their outstanding work efforts today. I know they will be very happy to...

Chula Vista, California
Reviewed 3 July 2016

This is a great property with excellent service... The staff was always very attentive ! Specially Raul at First Club Cabana and Cindy @ Buffet. They always went out of their way to make sure we were taken care of.. The food was good, the rooms were clean & the beds were very conformable. The only thing I can point...

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Helpful?
Thank ablas3
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear ablas3, Thank you for your great review. I am very pleased you had a wonderful and memorable holiday recently with us. I will be sure to share your compliments with the whole team and especially, congratulate Raul and Cindy on their hard work. I hope that we will have the pleasure to welcome you back again in the near...

Brisbane, Australia
Reviewed 2 July 2016

Our room was very comfortable The staff, in particular, Marisol, Yesica, Eduardo were very special in our time in Mexico. They were very accommodating and friendly. Overall the Accommodation was excellent, the food was amazing. The big failing in the resort was the wifi was not available in any other area than the main lobby.

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1Thank shirleylkearney
Rodolfo P, General Manager at Occidental Nuevo Vallarta, responded to this review

Dear shirleylkearney, Thank you for your great review. I am thrilled to see so many of our team's name in your review. I know they will be very happy to hear of them today when I share this with our whole team. I will be sure to personally commend them on their excellent work. I hope to have the great...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 

Additional Information about Occidental Nuevo Vallarta

Address: Paseo de los Cocoteros No. 18 | Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico (Formerly Barcelo Occidental Nuevo Vallarta)
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $206 - $460 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Nuevo Vallarta 4*
Number of rooms: 274
Reservation Options:
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Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel
Occidental Nuevo Vallarta Riviera Nayarit
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#9 Romantic Hotel in Nuevo Vallarta
#9 Top resorts Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms are close to the nightly entertainment, splurge for the water front rooms.”
Adiaphoria, 21 Apr 2017 | Read review
“Rooms don't have balconies, but do offer a slight view of the ocean. We didn't mind, as we just went down to the beach.”
Ejsmome, 14 Apr 2017 | Read review
“Get a room on the bottom floor with a balcony”
alm851, 12 Apr 2017 | Read review
“Very few balcony rooms so ask in advance to get one.”
Caterina5812, 12 Apr 2017 | Read review
“The Royal Level rooms are larger and provide a balcony with an ocean view. We did not have a Royal Level room.”
youngerjr, 11 Apr 2017 | Read review
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