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Hard Rock Hotel Vallarta

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GreenLeadersPlatinum level
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3,565 Reviews from our TripAdvisor Community

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Showing 2,699: English reviews
Portland, Oregon
Reviewed 14 August 2015

My wife and i and our 3 girls arrived at Hard Rock Hotel Vallarta and were greeted with a fantastic refreshing drink at check in and things only got better from there!!! Check in was smooth, wonderful a joining rooms with HUGE jacuzzi tub, which my two youngest liked almost better than the pool ! The service around the pool...

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Helpful?
5Thank Robert M
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Esteemed Robert M, I would like to thank you for sharing your experience with us. We are thrilled by your comments and really happy to see that you and your family had such an amazing time at our hotel. We intend to deliver that to all of our guests and we will keep working to improve on every aspect that...

Chicago, Illinois
Reviewed 13 August 2015

We worked with Jennifer Carr from Tropical Travelers to coordinate our destination wedding at this facility. From the moment we arrived to the very depressing day we had to leave, our experience could not have been better. The service was excellent, the amenities were wonderful, and the experience was truly unforgettable. We have 0 complaints from our trip and would...

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Helpful?
1Thank Zain L
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Zain L, Wow, it is really great to see that you had such an amazing time at our hotel. Thank you for your comments and we are very happy to see that our efforts are reflected in your satisfaction. We are looking forward to your next visit and we hope it is very soon to have another incredible experience...

Littleton, Colorado
Reviewed 13 August 2015

This is a really great place! My husband and I got married here 5 yrs ago when it was Vallarta Palace. Hard Rock has done a nice job with additional details. The staff is truly exceptional here and I mean EXCEPTIONAL!! I highly recommend this hotel. It is a little more expensive than other hotels, but when you're on vacation,...

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Helpful?
1Thank DanaA394
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Esteemed DanaA394, We would like to thank you for submitting your opinion through this channel. As we go though it, we feel very excited to see that your expectations have been met. Nevertheless, we will keep working on those areas that require attention. We appreciate our guests’ feedback and it is our commitment to double efforts to improve. We would...

Chicago, Illinois
Reviewed 12 August 2015

We walked into the hotel and were greeted with a delicious mojito from the Sun Bar. Everyone at this hotel, I mean EVERYONE is so nice. When you walk by any of the staff, you always get a smile and an hola! This hotel has an entertainment staff, they made this trip super enjoyable. Amy, Oliver, Karlee (hope I spelled...

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Helpful?
4Thank Ryan S
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Ryan S, We are so glad to see your comments. We are very grateful to see that our efforts are appreciated as we are driven to achieve our Rockstars satisfaction. I hope to see you soon for another great stay and make your experience even better. See you soon, Luis Entrala Fábregas General Manager Hard Rock Hotel Vallarta

Nuevo Vallarta
Reviewed 12 August 2015

We had a great time at the Hard Rock and will go back. Although this Hard Rock is not as big as the one in Punta Cana, it has it's own charm. All the employees were friendly and helpful. We had great service from Ayala at the VIP beach area!!

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Helpful?
Thank stevencarlg
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Esteemed stevencarlg, Thank you very much for your kind comments. We appreciate that you have taken the time to share your experience with us and we would like to make it even better for the next time. We will keep working to maintain our high standards and always exceed our dear guests’ satisfaction. We hope to have you back soon...

San Diego, California, United States
Reviewed 11 August 2015 via mobile

Stayed for 9 days had a blast ! First time at this property and loved everything about it . Mostly loved the service from all the staff ! Arlen at the desk was very accomadating when we had very loud kids next door and moved us to a quieter floor since we left our kids at home :) Osvaldo in...

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Helpful?
1Thank Sinros
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Dear Sinros, We are very glad to learn that you have enjoyed your stay and I will pass your comments to our staff and I am certain that they will be thrilled. We are eager to create amazing experiences for our guests and it makes us very happy to see that we have exceeded your expectations. Please come back soon...

Reviewed 11 August 2015 via mobile

We vacationed with all 4 children 22, 17, 15, and 13. There was plenty of entertainment for all our children. We felt very comfortable with letting them hang out on the resort in pairs. Food was good. The staff at the Ciao and the Ipanema were above and beyond amazing. Paddle boards, kayaks, and body boards available for free at...

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3Thank Cheryl O
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Dear Cheryl O, Thank you very much for your comments, we appreciate your opinion and it motivates us to keep reaching our guests satisfaction by exceeding their expectations. We would like to have you back again and create another amazing experience together. Please let us know when you come back and we will welcome you with the rockstar service you...

Providence, Rhode Island
Reviewed 11 August 2015

If you want a quiet, relaxing resort without lines or a crowd, this probably isn't the place for you. I stayed for 4 days in August 2015 for an event and this place is loud with kids running around everywhere and booming music that you can hear even if you're on a high floor level. It's an all-inclusive resort, but...

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Helpful?
2Thank Alma C
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear btrcalm, Thank you for sharing your experience with us. On behalf of Hard Rock Hotel Vallarta, we apologize for the inconveniences you went through. However, we are pleased to see that it was a great vacation for you and your family. We hope to have you back soon and show you our improvement and deliver the best service for...

Nuevo Vallarta
Reviewed 9 August 2015

We had a great family vacation in a very pretty setting. The resort was just right, not too big to lose the kids but big enough for them to spread out and feel independent and for us to have a few minutes to ourselves. My son used the room service guitar feature and really had a blast with this. We...

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Helpful?
Thank melissaroxannec
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Dear melissaroxannec, We would like to thank you for sharing your comments with us. We are very happy to learn that you had such a great experience. We are working diligently to deliver the best rockstar service that sets us apart. We would like to have you back soon for another great time. Sincerely, Luis Entrala Fábregas General Manager Hard...

Nuevo Vallarta
Reviewed 9 August 2015

This was an excellent all inclusive resort! Arrived to champagne and chocolates in the room. A fully stocked mini fridge and alcoholic dispenser. It was nice to not have to worry about paying for much of anything! Tips included! There were 5 or 6 restaurants to chose from. All really good. Staff was extremely friendly. Only downside was the noise...

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Helpful?
2Thank R5667NNlorih
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Esteemed R5667NNlorih, Thank you very much for choosing us. We are very happy to learn that you had such a great time and it has been our pleasure to have you with us. We would like to have you back and please don’t hesitate to contact us directly to have everything ready for you. Sincerely, Luis Entrala Fábregas General Manager...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $441 - $1,016 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo
Hard Rock Hotel Vallarta Nuevo Vallarta, Riviera Nayarit
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
#4 Spa Hotel in Nuevo Vallarta
#4 On the Beach Hotel in Nuevo Vallarta
#4 Top resorts Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Vallarta staff and other travellers.
194 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room on floor 5 or above otherwise you will be looking at a bush.”
 of 5 bubbles _mialenamarie, 8 Dec 2016 | Read review
“If you want quiet, we were in room 4069, view of the ocean, but not pool, which I think made for a much quieter area”
 of 5 bubbles josephgX7255HX, 3 Dec 2016 | Read review
“rooms on the ground floor allow much quicker access to the pool area....”
 of 5 bubbles SkotBeau, 29 Nov 2016 | Read review
“Loved our room-on the 8th floor nice balcony with ocean view!”
 of 5 bubbles 243jayneg, 29 Nov 2016 | Read review
“Make sure you get an ocean view.”
 of 5 bubbles 358loiss, 29 Nov 2016 | Read review
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