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Hard Rock Hotel Vallarta

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3,567 Reviews from our TripAdvisor Community

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Showing 2,700: English reviews
Colorado
Reviewed 24 June 2015

My wife and I celebrated my 40th birthday at Hard Rock Vallarta. The resort was really nice and the staff was all very friendly.we atrium breakfast everyday at the market. The hostesses, Angela and Elizabeth were both very sweet and friendly. Our waiter Ayala always had our coffee and green juice on our table before we could even get our...

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Helpful?
2Thank AaronAlexpt
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Esteemed AaronAlexpt, Thank you very much for choosing us for such a special occasion. We are always willing to go the extra mile and treat our Rock Star with the epic service that sets us apart. You have experienced our true interest in delivering memorable experiences. We look forward to your arrival and we will have the stage ready to...

Reviewed 23 June 2015

We stayed at the Hard Rock in June. The weather was a little humid, but it was nice overall. The restaurants were really good... I think Zen was my favorite. The customer service at every restaurant, every person walking by, was amazing... They were all very warm and loving to my grand children. We would like to thank Juan from...

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Helpful?
Thank tona r
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear tona r, I would like to thank you for taking the time and share your comments with us. We are glad to learn that you had a great time during your stay at our resort. It is our goal to achieve our Rock Stars satisfaction and we are working diligently to reach with the epic service that sets us...

Gilroy
Reviewed 22 June 2015

Our Daughter's destination wedding was simply the best. We had 3 events (~60) guests at each and everything, Venues, Service and food were fantastic. Noeimee is the best wedding planner/coordinator. Canario was fantastic at the pools and beach. Absolutely no issues with anything. Our guest feedback was also fantastic, Thank you Hard Rock.

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Helpful?
Thank J2759RJsteveg
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Esteemed J2759RJsteveg, Thank you very much for sharing such kind comments with us. It has been our pleasure having you with us during this beautiful occasion and we are grateful to have been witnesses of it. Needless to say, these are the moments that we cherish and inspire us to always go the extra mile and deliver authentic experiences to...

Richmond, Virginia
Reviewed 20 June 2015

My husband and I have just returned from our second visit to Hard Rock Vallarta. We are members of Legendary / Palace and this is our favorite HR all inclusive so far. The resort is beautiful and well maintained. The food is great and we liked everything we tried. What I really want to point out was the great customer...

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Helpful?
1Thank TfromVA
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Dear TfromVA, Please receive our warmest greetings, we are very happy to learn that, despite the inconvenience, you and your husband had a great stay at our resort and please rest assured that we are always willing to make things right for you and deliver the rockstar service that sets us apart. I will pass your comments to our staff...

Reviewed 19 June 2015

We stayed at Hard Rock Vallarta last week and everything was excellent. The waiters at the pool were very very attentive to my children. The entertainment guys were just excellent. Dinner at all of the restaurantes were delicious and juicy. The front desk people was very helpful and smiles. The only bad thing was that I lost some things at...

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Helpful?
Thank Hommer A
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Hi Hommer A, Wow, that’s just an amazing statement, we are so happy that you have spent the best vacations ever with us! That definitely encourages us to continue on this path and deliver the epic service that our guests are accustomed to. Regarding the unpleasant experience that you have shared, we will take your comments in to consideration and...

Huntsville, Alabama
Reviewed 18 June 2015 via mobile

The Hard Rock PV was a good all inclusive in many ways. Their people make them much better than the facilities. The grounds are less than stunning and admittedly not the nicest of the Hard Rock properties. The food choices are ample and the food is good. Orlando our server was one of the best. Benji out at the Bali...

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Helpful?
1Thank EHEDGES
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Esteemed EHEDGES, We would like to thank you for sharing your comments with us through this channel. We appreciate your feedback and we assure you that your opinion will not be taken lightly as we use it as feedback from which we will address the points that you have kindly shared. On behalf of Hard Rock Hotel Vallarta we extend...

Friendswood, United States
Reviewed 16 June 2015

My wife and I spent 7 nights at this hotel in early May. The hotel is very clean, offers first class service, and excellent variety of food. We enjoyed lying on the beach under the canopies and having a hotel employee bring us our drinks and snacks. All the employees had a smile and were always willing to serve our...

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Helpful?
1Thank Charles A
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Charles A, Your comments are much appreciated. We are very glad to see that you had such a great time at our resort. It has been our pleasure having you with us and we would like to have you back again soon for another amazing experience together. We hope to see you soon; we will roll over the red...

Twodot, Montana
Reviewed 15 June 2015

My wife and her family have been members of the Palace resorts group for just about 30 years and are Legendary members with Hard Rock. We last traveled to this resort as it was changing names and had a wonderful time. Great hotel, staff, food, beach and activities, we were sad to leave the hotel and PVA and return to...

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Thank Bigsky32
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Esteemed Bigsky32, Thank you very much for sharing your comments with us. We appreciate your opinion and we are very happy to learn that you will visit us soon. Please don’t hesitate to contact us directly for any request you may need and we will gladly make the proper arrangements for you. See you soon! Luis Entrala Fábregas General Manager...

gms1975
Reviewed 15 June 2015

My wife and I stayed for three nights for my 40th birthday. I thought the resort was very nice and clean and the staff friendly and helpful. Most of them spoke English. The resort has two open air restaurants (Frida, Mexican and Ciao, Italian) where you can see the ocean while you eat dinner. You can also eat a breakfast...

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Thank gms1975
Luis E, Director General at Hard Rock Hotel Vallarta, responded to this review

Dear gms1975, Thank you very much for your positive review regarding your last visit to our hotel. We are very grateful and it has been a pleasure having you with us. It is very gratifying to learn that we have reached our guests satisfaction. Your comments are perfect example of what we want for all of our guests and we...

Saint Louis, Missouri
Reviewed 14 June 2015

Just spent five days at this resort. While it doesn't have the "wow" factor when you walk in, I was impressed by the service and the food. My picky son found plenty of food items to satisfy him and the drinks were wonderful. The staff was very friendly and went out of their way to accommodate us. The property could...

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Helpful?
1Thank Kathy L
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Kathy L, We would like to thank you for sharing your comments with us. We are very glad to see that you spent such a great vacation at our resort. We are driven by our guests’ satisfaction and it is very gratifying to see that we are reaching with the epic service that sets us apart. We would like...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $439 - $1,011 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo
Hard Rock Hotel Vallarta Nuevo Vallarta, Riviera Nayarit
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Spa Hotel in Nuevo Vallarta
#4 On the Beach Hotel in Nuevo Vallarta
#4 Top resorts Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#4 Luxury Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Vallarta staff and other travellers.
194 questions
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Questions? Get answers from Hard Rock Hotel Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“small beds, good cleans rooms, the tubs take up too much space though”
 of 5 bubbles nicg10, 9 Dec 2016 | Read review
“Request a room on floor 5 or above otherwise you will be looking at a bush.”
 of 5 bubbles _mialenamarie, 8 Dec 2016 | Read review
“If you want quiet, we were in room 4069, view of the ocean, but not pool, which I think made for a much quieter area”
 of 5 bubbles josephgX7255HX, 3 Dec 2016 | Read review
“rooms on the ground floor allow much quicker access to the pool area....”
 of 5 bubbles SkotBeau, 29 Nov 2016 | Read review
“Loved our room-on the 8th floor nice balcony with ocean view!”
 of 5 bubbles 243jayneg, 29 Nov 2016 | Read review
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