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The Grand Mayan Nuevo Vallarta

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3,050 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Nuevo Vallarta
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Showing 2,443: English reviews
Denver, Colorado
Reviewed 14 November 2015

Pros: Beautiful grounds; great pools and lazy river; Service that was top notch....very attentive; Excellent food - dining was....an experience. You will not get out in less than 2 hours, so just enjoy the experience. The rooms were huge, clean, but the beds are HARD...but again great service. Cons: Check in/Check out process. Part of the check out process taking...

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2Thank JNE86
Lake Elmo, Minnesota
Reviewed 13 November 2015

We feel like we are in paradise every day. Our room is beautiful. What was the best part of our vacation though is the activities staff. Most especially Miguel at the Grand Mayan pool. We look forward to seeing him every year. He is so entertaining and so attentive to the needs of all the hotel guests. We look forward...

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Thank Toni Z
Des Moines
Reviewed 13 November 2015

We went with friends mid Nov. 2015. It was quite humid and the mosquitoes and "no see-ums" were horrible. There was construction on the grounds everywhere. The entrance to this condo was VERY beautiful - giant Mayan statues about 20 feet tall. There are a lot of things to do on-site (swimming pools, ocean, small turtle sanctuary with releasing of...

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1Thank Cyndeetrek
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Cyndeetrek : We truly appreciate the time you have taken to share with us your impression about your stay with us. We are delighted to find out that most of our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed our food options and the entrance. On the...

Cedar Falls, Iowa
Reviewed 13 November 2015

We had a great time. We especially liked the stretching and dancing classes with Angela in the Joy Squad. She is a joy! The lazy river and water slide was also fun. Marianna is so good with the small kids. Omar, at the water aerobics class, did a great job, too. The surprise back rub during stretching was amazing. We...

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Thank Brian A
Ontario, Canada
Reviewed 12 November 2015

My stay at The Grand Mayan was muy bueno (very good)! I came here with my family and we had a fantastic time. Great rooms, great service, great food, great staff- what can I say? It was a pleasurable week. Since I spent the majority of my time around the pool, beach, and activity area, I met great staff there!...

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1Thank Janeane A
Deer Park, Wisconsin
Reviewed 11 November 2015 via mobile

Had such a great time here!! Really enjoyed the pool at the Grand Mayan! Miguel made everything so entertaining and really gets people involved! He is very personable with everyone and made you really enjoy yourself. Would definitely go back again, and everything was so relaxing every day :)

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1Thank KelseyJo84
San Francisco, California
Reviewed 11 November 2015 via mobile

Visited grand Mayan with friends who own a time share. The quality of the hotel is not the best. 1 hour to check in and 2 shuttles to get from valet to hotel. Room was ok, but extremely noisy due to construction and hallway noise comes into the room as the doors are not all the way to the ground....

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8Thank Lucerne2009
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Lucerne2009 : Thank you for taking the time to provide us your feedback about your recent stay with us. We are sorry to hear that your stay was not as you were expecting. This will be shared with the appropriate areas so they can look into each one of your observations, since they work tirelessly - day and night,...

Sunnyvale, California
Reviewed 11 November 2015

Angela at the water slide is lots of fun. Great water slide. Great lazy river. Food is terrible tho. Rooms are not very clean. They like to nickel and dime you for everything. If you need sugar for the coffee machine in room you have to buy coffee first from them. Free wifi is terrible. Less than 1mps. It's like...

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2Thank J0hn_E
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear J0hn_E : Thank you for taking the time to provide us your feedback about your recent stay with us. We are happy to receive your kind comment about some of our staff, as they always look to exceed all our guests’ expectations. We are certain Angela will gladly receive your feedback. Please accept our sincere apology for behavior exhibited...

California
Reviewed 8 November 2015

This place is unspeakable. For the first time in a decade of roaming the world on our time share, we received terrible service, overpriced reasturants and we were trapped away from amy possiblity of interacting with with the local area. On top of that, we were to be charged $75 "registration" for a place we supposedly jointly own. Eventually we...

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6Thank dnain1953
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear dnain1953 : We appreciate that you took the time to share your comments about your vacation at The Grand Mayan. Regrettably, it would appear we did not meet all your expectations .Nevertheless, all your feedback will be shared with the appropriate areas. We are constantly striving to achieve the highest level of guest satisfaction and this is very useful...

Reviewed 7 November 2015 via mobile

Miguel in the activities center at the Grand Mayan pool was excellent! He was very fun, energetic, and personable! He made this trip way more enjoyable for my wife and I. He even was helping out at the front desk and made the wait to check-out much easier!

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3Thank Tyler S
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Tyler S : Thank you for taking the time to provide us your feedback about your recent stay at The Grand Mayan We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Internet
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Hotel Class:4 star — The Grand Mayan Nuevo Vallarta 4*
Number of rooms: 795
Reservation Options:
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Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta
The Grand Mayan Nuevo Vallarta Riviera Nayarit
Hotel Style:
#7 Luxury Hotel in Nuevo Vallarta
#7 Top resorts Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#11 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Nuevo Vallarta staff and other travellers.
415 questions
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Questions? Get answers from The Grand Mayan Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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437recentguest, 20 Apr 2017 | Read review
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5 of 5