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The Grand Mayan Nuevo Vallarta

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2,864 Reviews from our TripAdvisor Community

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Showing 2,289: English reviews
Reviewed 28 April 2015 via mobile

My husband and I really enjoyed the Grand Mayan. We have been to the location in Playa Del Carmon a couple of time but this is our first time to Puerto Vallarta. We really loved this location. It is just beautiful everywhere you go. Pools are amazing, rooms are clean, great food, and the grounds are breathtaking. There are so...

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4Thank bekas718
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear bekas718 : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, the facilities, pools, grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the...

Princeton
Reviewed 25 April 2015

We decided last monet to go to mexico and we are "owners" with Myan Palace. When booking we were told no room at the palace but we would be upgraded to Grand Myan for the same cost. Over all we were happy but that happiness did have some challenges. Yes we were picked up at the airport but apon arrival...

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6Thank CJCANUCK
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear CJCANUCK : We appreciate that you took the time to share your comments about your vacation at The Grand Mayan. It appears as though not all your expectations were met. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. We would like to point out as well that our...

Arlington, Virginia
Reviewed 22 April 2015

Have owned Grand Mayan timeshare for ten years. As this grew, it appears the owners have intentionally made it very difficult to depart property and keep you locked n. You must take mutliple shuttles and walk through, not around, the new large entertainment area, and then another shuttle, to get a taxi. We used to love the resort, and love...

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7Thank Steven B
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Steven B : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review with us. We are disappointed that we were unable to meet your expectations to the fullest. Your feedback will be shared with all the appropriate areas in order to continue working towards exceeding all our guests’ expectations. We would...

Idaho Falls, Idaho
Reviewed 22 April 2015

We traded a week of our Royal Haciendas timeshare with II for a week at the Mayan Palace. The other reviews I had read were very helpful in knowing what to expect if we wanted to upgrade to the Grand Mayan. The reasons for wanting the upgrade was the fact that as a Mayan Palace guest you canot use the...

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7Thank BDMcGhee
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear BDMcGhee : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are happy to receive your kind comment about our pool bar’s staff, as they always look to exceed all our guests’ expectations. We are certain Pedro will gladly receive your feedback. It appears as though...

Pasadena, ca
Reviewed 22 April 2015

We traded our timeshare for a unit at the Grand Mayan. The pictures looked amazing but we were concerned about some poor reviews here. We were pleasantly surprised to disagree with almost every poor review. We loved it, the kids loved it, it was beautiful. The grounds were immaculate and incredibly well manicured. The pools were all clean and well...

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8Thank Mattcobleigh
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Mattcobleigh : Thank you for providing your comments about your vacation at The Grand Mayan. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets, and we are happy you enjoyed our food options, the grounds and pools. It is nice to learn you think our property is beautiful....

Steamboat Springs, Colorado
Reviewed 22 April 2015

We traded our Bahamas time share week for Grand Mayan and loved it! There are enough other reviews to alert you to the time share pressure, but don't expect an ocean view and high floor at check-in. Those are the "come-ons" if you do the "one hour" presentation that goes a minimum of 3-4 hours with repeated hand-offs up the...

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5Thank mikeforney
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear mikeforney : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn you enjoyed our food options at Gong, Tramonto, and Café de Lago. We are happy as well that you liked the grounds. Your feedback is very important to us. Rest assured...

Reviewed 22 April 2015 via mobile

I visited the week of April 11th. The staff stole money out of my room. How do I know? I took a picture of my wife's bag 4 hours later we come back take another picture and all her things had been gone through. The concierge made me go through this whole process including searching my entire room like we...

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18Thank Jim T
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Jim T : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn you enjoyed our food options and the beach. We are happy to receive your kind comment about our front desk staff, as they always look to exceed all our guests’...

Port Angeles, Washington
Reviewed 20 April 2015

I can not explain how pleased i was with everything about my recent visit.. The Staff was as professionally trained as any staff and any major Resort in America. I thought the price of Food and Drink was fine.. its to be expected from such a well run place. The rooms were more than exceptional.. Couldi have used a "Heavenly"...

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5Thank Jerry A
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Jerry A : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. We take great pride in creating incredible vacations and after receiving...

Army Family
Reviewed 19 April 2015

We were booked at the Mayan Palace and agreed to give 1 hour of our time in exchange for an upgrade to the Grand Mayan and breakfast with the salesperson. We are not timeshare or owner's club owners so we were interested in how the concept worked. The presentation took over 4 hours after breakfast, extending into the afternoon. Our...

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9Thank Diane B
Loveland, Colorado
Reviewed 18 April 2015

The resort its self is nice. And our maid service was fantastic. Food is average. We had 14 people in our group and we have a phone taken while at the pool and a camera that was left at the restaurant on location was never found. HMMMMM????? Was not allowed to see what was ever found by the resort employees....

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8Thank harvebar
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear harvebar : We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are glad that your kids enjoyed the sea turtle rescue program. Thank you as well for your kind words about our housekeeping staff’s service, as we consider them one of our biggest assets. We are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Golf Course
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Hotel Class:4.5 star — The Grand Mayan Nuevo Vallarta 4.5*
Number of rooms: 795
Reservation Options:
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Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta
The Grand Mayan Nuevo Vallarta Riviera Nayarit
Hotel Style:
#8 Top resorts Hotel in Nuevo Vallarta
#8 Luxury Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#12 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Nuevo Vallarta staff and other travellers.
392 questions
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Questions? Get answers from The Grand Mayan Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2nd floor oceanside has nice views in Coban building. Other buildings ocean side lower floors are obstructed”
 of 5 bubbles fuzp, 26 Feb 2017 | Read review
“timeshare owners get the ocean view and others get the mountain view rooms during peak season.”
 of 5 bubbles BjerstedtLana, 26 Feb 2017 | Read review
“Need to upgrade furniture chips and scratches on doors more often . Continue to work on mold issues and believe owners when they say they have mold allergies. Keep fans on and cupboard doors open during high season. check blankets and extra pillows in for mold smell. Please change the lamp shades that are starting to shred and have black (mold ) stains on them. Otherwise rooms are spacious and very pleasant.”
 of 5 bubbles X6556QWroberts, 25 Feb 2017 | Read review
“Being time share, I did not expect daily room service. However our guests like their towels fresh everyday. Daily room service was not a problem at this resort. ”
 of 5 bubbles , 25 Feb 2017 | Read review
“Grand Mayan ocean view rooms are the best; higher up on the floors and at the end of the halls are the quietest”
 of 5 bubbles annekrajewski, 23 Feb 2017 | Read review
5 of 5