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The Grand Mayan Nuevo Vallarta

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3,069 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Nuevo Vallarta
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Showing 2,461: English reviews
Manalapan, New Jersey
Reviewed 1 September 2015 via mobile

Everything is beautiful about the Grand Mayan, except at the pool area it is hot. When you ask the bartenders at the pool for regular tap water with ice they refuse to give it to you unless you order it by the bottle (ie, pay for it) or also order an alcoholic beverage. This is terrible in very hot weather.

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5Thank jnice7902
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear jnice7902 : We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. Regrettably, it would appear we did not meet all your expectations. Nevertheless, this will be shared with the appropriate areas so they can look into each one of your observations. We always look to make our...

Hemet, California
Reviewed 1 September 2015

Beware of the hidden charges you are required to put out. $600.00 charged to my account for incidentals. They don't tell you this when you book the place. $75.00 resort fee I knew about. Pool closes early so have things planned after five or sit in your room. Also we were told we must have our wristband on us when...

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4Thank lovetogetaway2015
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear lovetogetaway2015: We appreciate that you took the time to share your comments about your vacation at The Grand Mayan. It is disappointing to learn that your experience was not satisfactory. All your feedback will be shared with the appropriate areas and we will continue working towards exceeding all our guests’ expectations. Your comments are always welcomed. Kind regards, The...

Reviewed 30 August 2015 via mobile

First off I would like to say 99% of the staff went above and beyond. Always kind, helpful and welcoming. The food was fresh and always beautifully presented. Resort awesomely decorated, landscaped and always clean and neat. However, that being said there are a few drawbacks. The check in and out process had long slow lines with a process that...

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20Thank StacyBGil
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear StacyBGil : Thank you for taking the time to provide us your detailed feedback about your recent stay at The Grand Mayan. We are delighted to find out that most of our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed our food options and the facilities. Regrettably,...

El Cerrito, California
Reviewed 29 August 2015

We had a lovely 2 bedroom suite with a dipping pool. Large, spacious, with an adequate kitchen. No oven. The cooktop was poor. You had to turn on the burners and put the pan on the burner 60 minutes ( yes 60) ahead of time so it would get hot enough to cook a hamburger. Spagetti - it took awhile!...

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18Thank quiltedb
Reviewed 27 August 2015 via mobile

They have the best customer service ever! Anytime I needed anything they were right there. The resort is so beautiful! It was very relaxing. There is also a kids club for those of you taking a family vacation. The food was great and always fresh. Just do not attend the sales presentation, it will take up half of your day....

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6Thank Krystal B
Avenal
Reviewed 25 August 2015

We stayed for 1 week and enjoyed every minute of it. The resort has a river that runs around it, which is fun to float on. The waiters at the pool are wonderful and so are the entertainment staff. There are many restaurants to enjoy on the property. Our 2-bedroom suite had it's own pool on the balcony. A shuttle...

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3Thank robertjb988
Indialantic, Florida
Reviewed 23 August 2015

A one hour presentation turned into 3 and they won't let you leave or tell you how to get out. If you do not buy they humiliate you, berate you, try to make you feel guilty. This was the worst treatment for merely attending a presentation I was invited to in the first place. I asked the representative to allow...

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19Thank Skygoddess11
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Skygoddess11 : We are grateful for your taking the time to write a review about your experience while staying with us. Please accept our sincere apology for behavior exhibited by the sales staff mentioned in your comment. Rest assured these are not the best business practices that we spend considerable time, energy and resources training on, and they will...

Calgary, Canada
Reviewed 23 August 2015 via mobile

Arrival and check in: The check in process was really, really long! No need for that in my opinion. Good thing my husband had arrived early and checked in. Even with that the lineup was long and process long. The front desk lady took our names and without any explanation disappeared...coming back again no explanation as to where and why...

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3Thank razij_13
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear razij_13 : Thank you for choosing The Grand Mayan for your vacation and for sharing your review with us. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. It is disappointing to learn that your experience was not satisfactory. As one of the most successful companies in...

mcallen. texas
Reviewed 22 August 2015

I have been here 3 times, twice more than I should have. Every single time I have had an argument over what was promised versus what I received. They refuse to give an itemized reservation. That way, after you arrive, they change golf prices, amenities and reservation guarantees. I have had to fight with them for my promised items. I...

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6Thank carlfredricks
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear carlfredricks : Thank you for providing your comments about your vacation at The Grand Mayan. We take great pride in creating incredible vacation experiences for our guests; however, after receiving your remarks it appears this was not the case with your stay. All our staff has a strict regimen of training and supervision in order to provide the highest...

Alberta, Canada
Reviewed 22 August 2015 via mobile

Visited grand Mayan this week. Being August it was low season. The expansive resort grounds are outstanding. Lush and manicured . The staff are very helpful. Good restaurant food quality here. The prices in the restaurants and shopping will make you pause though. Be prepared for $18 hamburgers and 3.50 can of coke. Being from Canada, that's crazy. The wristband...

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7Thank jklang99
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear jklang99 : Thank you for taking the time to provide us your detailed feedback about your recent stay at The Grand Mayan. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are happy as well that you liked our grounds. All the same, we are disappointed that...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Internet
  • Bar/Lounge
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Hotel Class:4 star — The Grand Mayan Nuevo Vallarta 4*
Number of rooms: 795
Reservation Options:
TripAdvisor is proud to partner with Travelocity, TripOnline SA and Orbitz so you can book your The Grand Mayan Nuevo Vallarta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta
The Grand Mayan Nuevo Vallarta Riviera Nayarit
Hotel Style:
#7 Top resorts Hotel in Nuevo Vallarta
#7 Luxury Hotel in Nuevo Vallarta
#9 Family Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#11 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Nuevo Vallarta staff and other travellers.
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Questions? Get answers from The Grand Mayan Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor give the best view”
883jeanettem, 26 Apr 2017 | Read review
“None...they can all be broken into and the safes opened by staff”
Patty12104, 25 Apr 2017 | Read review
“Ask for ocean view high floor.”
ArleneS429, 25 Apr 2017 | Read review
“Ocean side all the way.”
ericsA2528QX, 24 Apr 2017 | Read review
“If you enjoy the ocean, request room on 3rd or higher floors to see over the trees.”
BeverlyD877, 24 Apr 2017 | Read review
5 of 5