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Moose Hotel and Suites

345 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8 Canada
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Traveller (1217)
360
Panoramas (52)
Room & Suite (631)
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About

#2 of 33 hotels in Banff
Location
Cleanliness
Service
Value
Travellers' Choice
The design of the Moose is Mountain elegance with warm, rich, natural materials. Located a 1 minute walk from the heart of downtown Banff, the Moose Hotel & Suites features 174 air conditioned guests rooms, with a combination of One and Two Bedroom Suites and hotel rooms. Amenities include the Meadow Spa & Pools with 10 treatment rooms and private, outdoor hot pool on the 3rd floor. A bright indoor swimming pool and exercise room on the 4th floor and 2 spectacular outdoor rooftop hot pools with views of the Canadian Rocky Mountains, open year round. Dining is available at Pacini Italian Restaurant, featuring gourmet Italian food with unique and authentic flavours and a warm and friendly ambiance.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Hiking
Skiing
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Car park
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Kids' meals
Vending machine
Bowling offsite
Canoeing offsite
Tennis court offsite
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Waxing services
Rooftop terrace
Baggage storage
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Bathrobes
Air conditioning
Fireplace
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Telephone
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Trendy
Quiet
Languages Spoken
English, French
4.5
4.5 of 5 bubbles1,611 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of Banff, the Moose Hotel and Suites has earned accolades for its prime location, allowing guests to effortlessly explore the area's shops, dining, and attractions. The hotel boasts a welcoming atmosphere with a rustic charm, featuring cozy fireplaces and breathtaking mountain views that guests adore. While opinions on value vary, with some finding it pricey, others commend the hotel's cost-effectiveness. The rooms are clean and comfortable, though a few guests suggest they could benefit from updates. The rooftop hot tubs and highly praised staff service add to the hotel's allure.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Outstanding
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1611Reviews82Q+A100Room tips
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Cosmopolitan548686 wrote a review Feb 2024
Newark, California2 contributions
No coffee in room. Called down to front desk and they said they only carried single pods. Walking by housekeeping and they had them. Other than the hotel was nice and staff courteous but you can get an arbnb for far less No gift shop on property.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Esther G wrote a review Feb 2024
Calgary, Canada318 contributions
This hotel is unigue because the rooms have a balcony on one end but to enter and exit your room you have to go outside the other end and walk around on an outdoor pathway then enter into a lobby to catch an elevator to go to the pool, gym, outdoor hot tubs and even the lobby. Therefore I suggest you bring flip flops to use going to the hot tub and pool and even an outdoor sauna, as you will be wet and have to return outside to get back to your rooms. Bring other shoes and slippers because the flip flops will stay wet all day in your room. In winter the walkways can get covered in a bit of snow and you have to walk on that. There is no washroom on the main floor reception area, you have to go to the back of the onsite restaurant and go up to the mezzanine floor for that. Just a bit inconvenient after a long drive. We stayed in a one bedroom king suite so thats all I can review. It was realy nice, decor was outdoorsy...had a fireplace, kitchenette with bar fridge, no freezer, had a microwave, kettle and a one cup coffee maker, they supplied the one serving coffee grinds in a sealed coffee filter as many as you want. We brought some snacks and one freezer meal which we microwaved easily, otherwise ate out, stayed 3 days. The Pacini on site restaurant food was just ok not great, but nice atmosphere. There are many other restaurants within walking distance. The Hotel gave us a three day Roam Bus pass to use but we ended up walking everywhere as the hotel is situated nicely on the main road in Banff. You are allowed to use the underground parkade and you will find luggage carts there so its convenient to load up and use the elevator to get to your floor, but once out of the elevator you still have to push the cart outside onto the walkway and find your room door. In our suite we had a gas fireplace with a timer in the living room, a small 2 person table with 2 chairs and a couch with footrests that could turn into a coffee table if needed. The separate bedroom had a king bed and the sheets and pillows were very nice, the bathroom and shower were very nice too, could suggest hooks in the shower for wet bathing suits to drip. The personnel were friendly and very committed to making your stay comfortable, ask for anything like housecoats and they comply quickly. The housecoats are great for going to the hot tubs. May I add the hot tubs and sauna are on 4th floor roof open air so the view of the mountains is spectacular! We will return as soon as we can! P.S. They told me the tap water is drinkable and it did taste good.
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Date of stay: February 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sarah M wrote a review Feb 2024
Hertford, United Kingdom21 contributions
Overall we had a good time at the Moose and our holiday was brilliant in Banff. We flew from the UK to spend a week. The Moose is overall a nice hotel. It’s expensive but the location is very good on Banff Ave. My room was 560 dollars a night. Overall the hotel is efficient and well run but there are so many little things they could do to make it even better and became small niggles that added up during the week. I thought if I left a review, then Banff Lodging could take a look. 1. Rooms are clean and housekeeping is good. The sheets don’t fit the beds. For such an expensive room this is just a basic. Every night the sheets will come off the mattress as the sheets don’t stay in place and you end up sleeping on the mattress topper which also always comes off as that does not fit. Unhygienic as you’re essentially sleeping on the topper which isn’t changed after each guest. Hotel - Please make a change here as it became very annoying. I did ask but there is nothing they could do. 2. The hooks in the bedrooms are so poor that nothing stays on them. There are also not enough hooks everywhere for a ski hotel. Storage and places to hang ski gear is really limited. Storage in general is poor when you have big coats and wet items and no hanging space. Wardrobes are very small and a couple of hooks. Hooks seem like they are fitted upside down so nothing stays on them easily. 2. The reception area is large and has a lovely fire although because reception is so cold it needs the fire. 3. The spa area is lovely upstairs but again not very well organised when it comes to hooks and places to hang towels. I also had to call reception three times to get staff to cleanup the towel bin.? More hooks might help as the spa area becomes a complete towel mess. The gym is good but needs a good clean. 4. There is nowhere to put your ski boots other than in your bedroom - this is madness. There is no ski boot room! There is a locker you can put your skis in the car garage downstairs in basement. You have to wear your boots to your room even if wet. I’ve never heard or seen this before and couldn’t believe there was no storage for boots. 3. On check in nobody explained the ski locker set up and there is no signage. Explain the set up on check in and give people a key and that would make day one better when you’re in big boots and nowhere to put your skis until someone explains. The lockers are also hard to open until somebody shows you how! Just needs a better explanation on check in. 4. Don’t hire your ski gear from Ski Big 3/adventure hub which the hotel will recommend. They are unhelpful and relatively grumpy in the store and their selection is also limited. If you need to change your boots then you have to get a taxi to the shop as it’s so far up the street. Most rentals are near where you are staying in ski resorts which makes changes easier. Generally I found the store to be unhelpful and it wasn’t an enjoyable experience. There are better places for kit and kindness. 5. There are no ski racks anywhere! So if you are in reception with skis and needs to put them down for a short while - there are no racks anywhere! Even outside the hotel doors… why? 6. Reception staff are efficient but this is a transactional hotel who are processing you rather than making you feel so welcome that you can’t wait to return. 7. There is no central bar area apart from a nice restaurant area which seems very efficient. Lacks a hub to gather at the hotel at end of a day. 8. The elk next store has the best coffee shop so we went there for coffees. Brilliant staff and great coffee.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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conrad_tate wrote a review Feb 2024
Bristol, United Kingdom36 contributions
Well located hotel in the centre of Banff and the coaches to Sunshine Village and Lake Louise go from outside. Great reception area with roaring log fire. We had a 2 bedroom suite. Good sized rooms and useful sitting area/kitchenette. Furnishings and carpets rather tired and worn. Bathrooms were fine; nothing amazing but OK. Housekeeping varied from excellent to cursory and superficial during our stay. The restaurant was good for breakfast provided it had no more than 15 people in it, otherwise it struggled to cope. Karolina was superb - really friendly, hard working and so helpful. Four of us ate there for lunch one day and the food was poor. None of us ate much of our meals and when we were asked if everything was OK and we said “not great, very average”, there was no further response. Why even bother to ask? We had a sick child during our stay and called down for room service at 19.15 one evening to be told they were too busy to help us and someone would call back in 30 minutes - no-one did. We ended up eating cereal that night. The ski lockers seem an afterthought, with the most complex padlocks known to man and needed the eyesight of an eagle to operate them. We gave up on those and used the cupboard in the room. Reception staff are a mix; some helpful, others only superficially so. The spa was great (however it is hard to get an appointment so if you intend to use it, book well ahead); excellent staff and very relaxing. The hotel has the best location of any of the better hotels in Banff but I would find it hard to recommend it. There are new hotels being built a little further out on Banff Avenue and if they are pitched at a similar price point and offer a shuttle service along Banff Avenue into town, we would try one of these instead. A key questions is always, “would you go back?”. The answer in this case is, “very unlikely”.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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nanciface wrote a review Feb 2024
Kendale Lakes, Florida94 contributions
From the lobby to our suite, this hotel did not disappoint. The lobby is beautifully designed and there was a roaring, crackling fire going in the fireplace every time we walked in. Our suite had a living area, a large bedroom and bathroom. Lots of storage space and also a small kitchenette with a toaster and a microwave. This hotel is right on the main street of Banff but a block or two away from the more bustling areas. Great to walk to dinner or just to explore.
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Date of stay: February 2024
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Emily C wrote a review Feb 2024
Birmingham, Alabama4 contributions
Great hotel in the heart of Banff! We walked to everything in town. The hotel staff gave great recommendations for restaurants and things to do. The rooftop pools and fire pit was a great place to watch the sunrise and relax after daily activities.
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Date of stay: January 2024
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Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Jennifer H wrote a review Jan 2024
5 contributions
Absolutely the perfect hotel for a ski trip. Staff was great - everyone at front desk was friendly, helpful, efficient and kind. The room (and wonderful housekeeping team) was perfect. It had everything that you could possibly want or need to be comfortable. Location was great with shuttle stop right outside and downtown Banff restaurants and shopping just steps away. Restaurant was very good too for apres ski and breakfast. We did not have a chance to try lunch or dinner this trip. We will most certainly return. Great value for the price paid as well.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: The rooms are fabulously roomy and you can count on the front desk team for any help that you need.
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AmyPM1011 wrote a review Jan 2024
Daphne, Alabama10 contributions
Thoroughly enjoyed having more of a condo feel with having a living area, fireplace, balcony and separate bedroom. Rooftop hot tubs were an amazing way to relax after full day of skiing and sightseeing. The location is perfect for walking to restaurants and shopping, and the bus stop is steps away. Would definitely stay here again!
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Date of stay: January 2024
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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HockeyTGR3 wrote a review Jan 2024
Chicago, Illinois58 contributions
Absolutely wonderful. We stayed in a 2 bedroom rooftop. My 20 y/o daughter slept on the pullout and 2 teenage boys had the room with 2 queens. The kitchenette had everything we needed. The living room space is pretty minimal if the bed is pulled out. Wonderful heated parking garage and rooftop hot tubs were so fun. Great location to downtown Banff and so many great restaurants and shops. The room did get quite warm at times so we did turn off the heat and they provided a fan. It would be nice if they had lamps in the bedrooms (only bright overhead light or tiny reading lights). Room darkening shades worked wonderfully even in main room. Super nice staff, great onsite restaurant and the cleaning staff did a wonderful job. I would absolutely recommend and return!
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Date of stay: January 2024Trip type: Travelled with family
Room Tip: Parking garage is heated so you can leave your ski boots in car and they will stay warm
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Caroline B wrote a review Dec 2023
Royal Tunbridge Wells, United Kingdom70 contributions
+1
What a cosy and warm place. The lobby is so Rocky Mountains, gorgeous stone and wood with a roaring fireplace. The main reason we chose the Moose is for the room config. We had a 2 bedroom premium suite, which was on the top floor with a balcony (no use in the winter but no doubt a bonus in the summer) we had a huge super king + shower room and. 2nd bedroom with 2 double beds + bath. Plus a lounge with small kitchen and a well loved fireplace. This extra space worked brilliantly for us. We had breakfast in the hotel restaurant one day which was nice (nothing special) so on the other days we went to IGA supermarket 2 blocks away for the basics and topped up with amazing coffee and treats from the whitebark cafe next door. The hotel staff were all welcoming and helpful. If we return we will definitely stay at the Moose again … and that’s a big statement from a hotel diva like me!!
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$301 - C$719 (Based on Average Rates for a Standard Room)
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
175
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Moose Hotel and Suites - UPDATED 2024 Prices, Reviews & Photos (Banff, Alberta) - Tripadvisor

Frequently Asked Questions about Moose Hotel and Suites
Which popular attractions are close to Moose Hotel and Suites?
Nearby attractions include Banff Avenue (0.5 km), Eureka Banff Escape Room Adventures (0.4 km), and Melissa's MisSteak (0.5 km).
What are some of the property amenities at Moose Hotel and Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Moose Hotel and Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Moose Hotel and Suites?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Moose Hotel and Suites?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Moose Hotel and Suites?
Conveniently located restaurants include Zyka Elevated Indian Restaurant, Bluebird Wood-Fired Steakhouse, and Hello Sunshine Banff.
Are there opportunities to exercise at Moose Hotel and Suites?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Is Moose Hotel and Suites located near the city centre?
Yes, it is 0.5 km away from the centre of Banff.
Are any cleaning services offered at Moose Hotel and Suites?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Moose Hotel and Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Moose Hotel and Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.