terrible service and awful experience! when we checked in two weeks, the front desk asked about our car model, then instructed us to park our car in the underground parking lot. we drove our car into the underground, our SUV did not touch the hanging bar at the entrance, so we kept on moving in, when we drove through, our car hit a concrete beam, the roof rack is completely damaged. when I talked to the front desk and manager about the incident, they just said they told me to cautious, it is low. they are not responsible for this. we can see many scars on that beam, apparently many car had same experience as we did. and when we had the accident, one guy passed by, he tried to help us, when he got to know that the reception told us to park here, he said they should not told you that, this beam is especially low. it is their property, they know it well, but they gave you wrong instruction, then they refused to take any responsibility. it is not decent at all. we are very disappointed. it is our first time in this hotel, I am sure I will never stay again. definitely not recommend it!…
My first stay with the hotel was Nov 2 while on a girls weekend. There was no vacancy which meant no parking available I approached the young man behind the counter which I later learned his name Christopher Ritchie. He went above and beyond by walking me back to my vehicle in a dark alley along with helping me to find a more suitable place to park. I was so impressed by his outstanding service and caring. Thank you Chris you are a true gentleman. JM
We stayed 2 nights at Irwin's and will go back again. Staff was friendly and efficient. We visited during COVID and felt very comfortable with their protocols and the cleanliness of the property. We had to book a time to use the hot tub which was very easy and felt that we were given ample time to enjoy it as well as very safe with the cleanliness. It's a difficult time for hotels and we thought Irwin's did a fantastic job
We had a lovely stay at this hotel! The room we stayed in had been updated and was exceptionally clean. We ate breakfast each morning in the hotel restaurant and the food was excellent - well above the typical breakfast fare. There is an underground parkade for parking but the ceilings are very low (our son hit his head walking to the elevator) but it was fine for our SUV. The staff at the front desk were very friendly and helpful. Our kids used the WIFI for their university classes without any issues. The hotel is located on the strip close to shopping and restaurants and for the price, it definitely was well worth it!
The highlight of our stay at Irwin's was the staff. The woman who checked us in was well prepared with helpful information, and Chris went above and beyond the day of checkout and definitely gets my vote for 'employee of the month'! We had a very comfortable room that appeared to have been recently renovated since our last stay so value-for-money was great. Irwin's location is easy walking to all the amenities of downtown Banff with easy access off the main street and free underground parking. We will be sure to stay again.