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The Irwin's Mountain Inn is located in the heart of the majestic and world class destination known as Banff, Alberta, Canada. The Irwin's Mountain Inn is a 65 room hotel with a variety of rooms and suites. Our hot tub and sauna are the perfect amenity to relax in after a long day of skiing, shopping or sight seeing. Located on Banff Avenue, Irwin's Mountain Inn has bus transportation to downtown or to the ski hill right outside its front door. Ask our Front Desk agents about activities and tours that are perfect for you!
$300 for a 1 night getaway to enjoy some peaceful relaxation. Issue 1: NO heat. 2: Room smelled like a combination of scallops, squid and vomit. 3: Rudely awoken by employees bro’ing down in the hallway far earlier than any guest would like. Not a brief occurrence. They went on and on and in like clucking chickens. Incessant. I finally had to get out of bed and tell them to chill the $&@! out. Such disrespect. Never, ever, ever again. Taking the hospitality out of the hospitality industry.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
We stayed here last year and at that time had issues with the Wi-Fi. This time it was with the beds and the temperature of the room. First off, the layout of the room was odd. I booked 2 queen beds and the one bed was right at the door. I prefer a firm mattress and this one was very soft. I had to be careful getting up out of bed as I felt like I could fall right off the bed as the edge was so mushy. The room was hot and we couldn't turn on the AC as the front desk said they disabled it as it still wasn't AC weather yet in Banff. They suggested we use the fan, which we did, but all it did was blow around the hot air. The bedroom window didn't open, and I wasn't comfortable leaving the balcony door open overnight. There was also something in the room that both my son and I were…
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Booked in for a few days . Called direct to hotel to book as we have stayed here tons of times before. Noticed that the staff wasn’t cleaning the rooms. Went to front desk to ask them what’s up and the snotty girl behind the desk said they should have told me at check in that they weren’t cleaning rooms . I told her they didn’t then she said if I would have booked the room directly from the hotel they would have. Not because I booked directly. If they would have told me, no problem but they never mentioned it. There is too many hotels in Banff to have no service at this one. It used to be great but the new owners have dropped the ball
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
WIFI is NOT working for the second consecutive night. Room is not cleaned unless you ask for it. Hotel front desk service needs significant improvement. Location is ok, but some walk to shopping/restaurant areas is not fun during the winter.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The staff were friendly and helpful. The room was not clean. The sheets were ripped and pillows were lumpy. It was very cold in Banff when we were there. We turned up the heat in our room but it never got comfortably warm. There was only one blanket on the bed and we asked for more blankets. The staff brought one thin blanket. We still were not warm. We had to sleep with our ski long John’s and socks to stay warm. We will not be returning.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
OK, let me start off by saying that you get what you pay for, We had a king bed room for only $114 per night, which is very reasonable by Banff standards, or any other places really. It is clean, the front desk staff are very friendly, and the big plus was that it had underground parking - great for in the winter time. Beware, though, the clearance going into the parkade is only 5'10" so larger vehicles will have to park outside. Our room was a closet in the corner of the hotel. Yes, it had a king bed, but the room could not accommodate a night table on each side of the bed, only one side. There was also precious little room for much luggage. Fortunately, we were only on a two night getaway. The hot tub and sauna were great and when we were using them in the afternoon we…
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Extremely disappointed with this hotel. Website says free parking, but there is not enough parking for patrons. They do have underground parking but unless you have a small hatchback, don’t count on parking your Jeep Wrangler underground as it will be over the height limit. Please change your wording on the website to say “limited free parking”and indicate height restrictions for underground parking. Our room was on the second floor, right above the back door of the restaurant. We could hear all the conversations, yelling, and moving of crates and boxes from the restaurant. We had to call and ask the front desk to tell the restaurant workers to be mindful of the noise. The reaction from the front desk was that they were aware of this as they have to advise the restaurant…
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stayed here with 2 kids for two nights. Hotel is ok, needs a lot of updates. Location was good, walking distance to all shops and restaurants. Service was just ok, staff didn't interact much, was talking on cell phones at front desk while working. Housekeeping only comes if requested and pre booked. Parking was included which was nice I would recommend it for a short stay in Banff.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
We stayed for 2 nights. The location is ideal, just a few blocks from the main part of downtown Banff. The front desk staff were friendly and the room was clean. The bed wasn't particularly comfortable but it was ok for just a couple of nights. What made me rate them as only 3 was the WiFi. The first night we could "connect" but it said there was "no internet". In the morning I asked the front desk staff if there was a dead zone in our room, or perhaps there was an issue, and she didn't think there was but would follow up as she understood how frustrated we were. We briefly had a connection in the late afternoon, but it didn't last long and couldn't connect in the evening. Not having WiFi is a first world problem I realize, but it was frustrating not having it for our entire…
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
I stayed here after a long day of snowboarding and it was great. Rooms were nice and clean and the location is good. Walking distance to all the bars, shops and restaurants. I noticed they double their prices on weekend which is kind of lame but a good hotel none the less
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Date of stay: March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.