When we first arrived at this hotel we stood at reception in front of a girl with a sour face - no smile to greet us. She was busy doing something on the computer as was the other girl. I always appreciate warm hospitality and do expect this if I have paid good money to stay…
I wouldn't recommend staying at this property unless the weather is consistent (middle of winter, middle of summer). What was explained to us is that with the swing in temperature, the AC cannot keep up or accommodate. The room was boiling hot, and we had to switch rooms. We…
We had such a wonderful time at this hotel! The location is amazing and so close to everything! Rooms are absolutely beautiful and the service was top notch! Will definitely be going back everytime we are in Banff. Very impressed!
The hotel is a fantastic place to stay right at the top of the main street with bars and shops. The hotel staff were fantastic and could not do enough to help you. The included breakfast was a great set up for a days skiing and the ski bus stops outside the hotel. If I had one…
A lovely hotel, with good restaurant and bar. the staff were friendly however, the room was hot despite the air con. Also incredibly disappointing that we had a room on the third floor for four days with no view except that of the flat roof of the second floor.
"Can't guarantee views from the room as hotel is corner plot facing residential houses/supermarket on 2 sides."
"Quieter rooms are on the top floor, not facing Banff Avenue."
"Hopefully they work on their customer service issues"
"Ask for a room towards the back if you need quiet."
"If you can get a room facing the back it would probably be quieter."