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Elk + Avenue Hotel

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Elk + Avenue Hotel
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915 Reviews from our TripAdvisor Community

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Showing 822: English reviews
Alberta, Canada
Reviewed 2 days ago NEW

Hotel was beautiful, rooms clean and beds very comfortable. Would definitely stay here again. Was disappointed, however that I was not informed about $50/night room hold on check-in. Had to call resort to find out why extra charges were on my bill. They did disappear eventually. Would have liked a "heads up"

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Thank Sara A
London, United Kingdom
Reviewed 3 days ago NEW

An excellent hotel located right in the heart of Banff town. Fantastic staff, spacious and clean facilities, would highly recommend. Pick up for the mountains is just outside the door at Ptarmigan Hotel, beautiful views of the mountains. We loved it

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Thank laurenkaral
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for reviewing your wonderful experience with us. We are delighted to know you loved your stay in Banff and that our services and facilities were fantastic. We do hope to see you again in our lovely mountains! Warm Regards, Daren Hill Front Office Manager Elk + Avenue Hotel

Edmonton
Reviewed 5 days ago NEWvia mobile

This hotel was doing some minor finishing touches to reno's when my family and I stayed and it showed in our room. While the room was nice, clean and modern, there were no hand or bath towels in the washroom when we checked in, and there was no towel bar, shelving, or even hooks to hang anything on. We were...

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Thank Shannon S
Denmark, Australia
Reviewed 5 days ago NEW

A nice hotel with a good location. The hotel have a very good basement for parking. The room was nice and clean. The staff in Ricky's were very friendly and gave a good professionel service. The front desk staff were also friendly and it could be even better, if the staff was inform about events on the hotel.

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Thank olepeterr2017
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you taking the time to offer your feedback. It is good to hear that you had a nice overall experience and your comments about the professional and friendly service in Ricky's will be passed along to our F&B management. I hope that when you return to Banff we can provide you with a nice stay again. Warm Regards, Daren...

Lafayette, California
Reviewed 5 days ago NEW

We stayed at the Elk & Avenue for four days over the Christmas holidays. Although they were experiencing a problem with the room keys, our stay was very enjoyable. The rooms were recently renovated and clean. The location, fantastic and staff was friendly and helpful. We will definitely stay at the Elk & Avenue upon our return to Banff.

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Thank 932lindsayl
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for submitting a review of your stay over Christmas. It is definitely a wonderful time to be in Banff and I'm happy to hear that our staff and rooms were more than equal to the occasion. We would be pleased to welcome you back on your return to Banff. Warm Regards, Daren Hill Front Office Manager Elk +...

Saskatoon, Canada
Reviewed 5 days ago NEW

We were told that we had one free breakfast with our stay (kinda disappointing you don't get one for each night, as we stayed two nights) and decided to use it on our second morning as we were checking out because we had to catch a bus for a snowmobile tour at 7:30 am. We asked what time breakfast was...

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Thank chantalu2017
Fort Mcmurray
Reviewed 5 days ago NEW

Just a one night stay here, but I'd totally stay again. Modern, clean, and newly renovated. Doesn't have that typical Banff mountain lodge feel, but it's still a great place to lay your head! The price point was excellent too (for when I stayed in early December).

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Thank adambU3440OF
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

We are happy to hear that you experienced a great stay. Thank you for the feedback and we hope to host you again. Warm Regards, Daren Hill Front Office Manager Elk + Avenue Hotel

Calgary, Canada
Reviewed 5 days ago NEW

Overall very good stay. Only thing is upon checking in, I shouldn't have to wait until front desk staff finished chatting amongst themselves to greet me when I approach the desk. I was not able to experiece the customer service right when I came in.

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Thank mvndy
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

Thank you for reviewing your experience with us. The welcome that our front desk staff provide our guests is extremely important and a point of emphasis. Occasionally they do need to communicate amongst themselves to coordinate the direction of guest service requests, but guests should not be made to wait and should be welcomed immediately. Our goal is to consistently...

Calgary, United Kingdom
Reviewed 5 days ago NEW

This hotel is possibly the closest to "Downtown", so when it's -30C, that's a big plus for walking to shops and restaurants! Same goes for the underground parking! The lobby is impressive, the renno'd rooms are great (especially loved the shower), though if you look long enough you can tell it's an old hotel with a facelift, not really a...

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Thank DalMarush
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

We are very pleased to hear that you were impressed with our renovation. Thank you for the feedback and for sharing a review. Our jacuzzi is on the radar for being renovated along the lines of our lobby and rooms: clean and comfortable. Please do visit us again. Warm Regards, Daren Hill Front Office Manager Elk + Avenue Hotel

Calgary, Canada
Reviewed 5 days ago NEW

The room and amenities were fantastic. I was disappointed with the choice of timing construction in the morning hours. We woke up to hear a loud banging coming from the parkade. Other then that I was great.

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Thank 29shaep
Brewsterhospitality1, Front Office Manager at Elk + Avenue Hotel, responded to this review

It is wonderful to hear that you found the room and amenities fantastic. We appreciate knowing our guests are happy with our changes and your feedback about construction timing will be relayed to all concerned. Thanks for the review. Warm Regards, Daren Hill Front Office Manager Elk + Avenue Hotel

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Just a few steps from the quaint streets and ample restaurants, shopping and nightlife of downtown Banff, Elk + Avenue Hotel brings an upscale twist to the classic mountain escape. Whether you're looking for a relaxing après-ski sanctuary or a big night on the town, our contemporary designed rooms pair clean, minimalist design with cozy Rocky Mountain-inspired elements to create the ideal accommodation for exploring the best of Banff. ... more   less 

Additional Information about Elk + Avenue Hotel

Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $119 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Elk + Avenue Hotel 3*
Number of rooms: 162
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Also Known As:
Banff International Hotel
Elk + Avenue Hotel Banff, Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Elk + Avenue Hotel staff and other travellers.
9 questions
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Questions? Get answers from Elk + Avenue Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are very hot in the summer”
 of 5 bubbles 843joer843, 13 Jan 2017 | Read review
“I would recomend one of the deluxe rooms with a view, and on an upper floor to avoid noise.”
 of 5 bubbles Timothy_Z05, 10 Jan 2017 | Read review
“Pick any room -- but the loft room is especially nice with the extra sitting room and pull out couch.”
 of 5 bubbles heatherontherun, 9 Jan 2017 | Read review
“great location and fully renovated hotel”
 of 5 bubbles carlam556, 5 Jan 2017 | Read review
“Away from the IGA”
 of 5 bubbles alanabanana86, 26 Nov 2016 | Read review
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