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Banff Ptarmigan Inn

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Banff Ptarmigan Inn
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1,063 Reviews from our TripAdvisor Community

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Showing 1,002: English reviews
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Banff National Park, Canada
Reviewed 3 days ago NEW

The Ptarmigan Inn staff were great, very helpful, friendly especially receptionist Maria. The daily buffet breakfast was delicious, a good selection of hot and cold dishes. The restaurant The Meatball, a variety of dishes available on the menu and prompt service. The room was clean and tidy and updated, bed was extremely comfortable and daily room service was available. Free...

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Helpful?
Thank angelacrawford1976
Sydney, Australia
Reviewed 1 week ago NEWvia mobile

If your thinking of staying at the ptarmigan, just check about the renovations, stayed for 3 nights and it wasn't pleasant with drilling and hammering. Staff were wonderful . Had we known we would have booked somewhere else.

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1Thank marjiocco
Huntington Beach, California
Reviewed 1 week ago

This hotel is great! I was very worried to stay here after reading many of the reviews on this site. But I thought the hotel was GREAT! The location is ideal! It's so close to the downtown area with restaurants and shops. And our room was really nice. The beds were super comfortable. Yes, there is some construction going on...

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Thank Shanhb
Reviewed 2 weeks ago via mobile

Just returned from this hotel after a week in Banff We arrived really late after a long delayed flight and were welcomed with a really friendly and helpful man in reception and he helped us get all our luggage to our rooms. The hotel us under going MAJOR refurbishment the first floor is completed but 2 higher floors have been...

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Thank Mary C
Marbella, Spain
Reviewed 2 weeks ago via mobile

The Hotell is comfortable and well located. The restaurant doesn't seem to work for lunch or dinner but a decent breakfast is served and included in the price. The cleaning is terrible. Flors where never cleaned during my week long stay and the dirt started to acvumulate. The rooms are comfortable but no exterior window was available in our case....

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Thank HummingRestaurants
Brisbane, Australia
Reviewed 10 January 2017 via mobile

Stayed here over New Years for four nights. Two queen beds for us and our two teenage daughters. More space than our previous hotel, but no hooks in the tiny bathroom for towels or clothes. No mini fridge for food we had brought- asked at reception and he said most rooms did not have a fridge, but he could send...

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1Thank Narelle20142014
Vancouver, Canada
Reviewed 6 January 2017

The place is old and in need of major renovations. Didn't smell too good but provided a place to put our heads down. Staff were friendly and helpful. Room was musty. Lots of school children around who did not know how to use inner voice so it was noisy for sure. We used the hot tub which we enjoyed but...

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1Thank MyViews_11
Reviewed 18 November 2016

We arrived at check-in to find our room cool, we turned up the theromstat and left. After supper returned, to find the room cooler, but thinking we were just walking outside in the cold it was us. However, after about an hour figured out it wasn't us! When we called the front desk, they brought us a space heater and...

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Helpful?
Thank Christen T
PtarmiganInnBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Thank you for your review. I would like to apologize about your cold room. The front desk agent who came to your room was unsure what the problem was and ran the space heater up so you could warm up while another agent investigated. I'm sorry he was not more clear about the issue with you but I am happy...

Guelph, Ontario, Canada
Reviewed 18 November 2016

I will agree the property is in need of a make over and it looks like they have started some renos on the first floor. I am sure once that happens the price will go up. For our budget the inn met our purpose. On the up,side the location is good and rooms are large and clean. I like they...

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2Thank Cathy D
PtarmiganInnBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review

Thank you for taking the time to write about your recent stay. I'm happy you enjoyed the location, room and breakfast. I am also pleased that you noticed we use products from local business for our guests to enjoy. The cooler is a great suggestions but soon we should have mini-fridges in all our rooms! Let me apologize for your...

Medicine Hat
Reviewed 9 November 2016 via mobile

The front desk staff were amazing. Helpful, friendly and just fun. Rooms were clean but run down, lots of tiles missing and outdated. Breakfast room very small and poor choice in food. A little far if you are walking into town, but we didn't travel to the mountains to sit!

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Helpful?
Thank Dana F

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
- Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more   less 

Additional Information about Banff Ptarmigan Inn

Address: 337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $152 - $423 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Banff Ptarmigan Inn 3*
Number of rooms: 134
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Also Known As:
Banff Ptarmigan Hotel Banff
Ptarmigan Inn Banff
Banff Ptarmigan Inn Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Banff Ptarmigan Inn staff and other travellers.
8 questions
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Questions? Get answers from Banff Ptarmigan Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you're looking for quality, don't stay here.”
 of 5 bubbles MyViews_11, 6 Jan 2017 | Read review
“Ask for a room without noise from the bar.”
 of 5 bubbles C3228DMruthp, 14 Sep 2016 | Read review
“Rooms were quite insulated from noise on the second floor, overlooking the main street - did not hear a thing!”
 of 5 bubbles gschmidt528, 2 Sep 2016 | Read review
“Ensure the cooling/heating is working and ask for a room with a bathroom that is larger than a matchbox!!”
 of 5 bubbles MHRWHITE, 22 Aug 2016 | Read review
“Don't take rooms that are street facing.”
 of 5 bubbles 843yuvals, 31 Jul 2016 | Read review
5 of 5