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Douglas Fir Resort & Chalets

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525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2 Canada
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Traveller (476)
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Room & Suite (563)

About

#28 of 34 hotels in Banff
Location
Cleanliness
Service
Value
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 Giant indoor waterslides, swimming pool, kiddie pool,outdoor hot tub, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Freeinternet kiosk, free local calls and free parking.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Vending machine
Hiking
Skiing
Children's television networks
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Water park
Waterslide
Indoor play area for children
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Picnic area
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Private balcony
Safe
Sofa
Kitchenette
Microwave
Flatscreen TV
Iron
Refrigerator
Kitchenware
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Room types
Non-smoking rooms
Suites
Family rooms
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HOTEL CLASS
HOTEL STYLE
Great View
Family
1257Reviews10Q+A100Room tips
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Lee W. wrote a review Jan. 2023
9 contributions
Lots of review mentions the place being dated/ old. I did not mind it at all. I had everything I needed and more at a very reasonable price. My group had a wonderful stay and will not hesitate to come back. Do not use the fireplace if you do not like to smell like smoke.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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blobbycakes wrote a review Jan. 2023
Toronto, Canada12 contributions32 helpful votes
We had stayed at Tunnel Mountain Resort previously, and at the time was curious about what Douglas Fir Resort would be like. The two are across the road from each other. So this time, we decided to try Douglas Fir Resort. We stayed in a One Bedroom Condo, which is located at the lower level of a 4 plex. I'm not sure if the check-in office employee was just having a bad day, or if it was more than that. They seemed grumpy and perhaps rude? We were so excited to be back in Banff again, especially after the pandemic, and we weren't expecting to treated this way. So then, we hoped the room would convince us that we had made the right choice to stay at Douglas Fir. Pros: 1. Parking spot is right by the front door of the unit, although there are a few steps up or down to get to the door depending on whether you're staying in an upper or lower unit. 2. Kitchen had the kitchen basics AND a dishwasher. We ended up washing all of the dishes and cutlery before using, and we loaded up the dishwasher on checkout day. 3. There was HGTV, which I appreciated. 4. There was a BBQ station. The Meh's - didn't bother us, but I could see as inconvenience to others: - Swimming pool was unavailable. - Grocery store and coin laundry were permanently closed. Cons: 1. Upon entry, we found the room to be smelly and musty. When we opened the bedroom window (faces the parking out front), it smelled like urine. 2. We found hair on the carpet and on the dish drying rack. 3. Mold in the bathroom? 4. Bugs. Granted, since this was pretty much a basement unit, we can understand there would be bugs. There were spider, flying bugs, as well as tiny bugs crawling across the bed. I'm pretty sure those weren't bed bugs, just tiny bugs. 5. Cabinet above the fridge had an unopened can of tuna, as well as a half-eaten chocolate bar. We threw out the chocolate bar and left the tuna alone. 6. Stove-top kettle wouldn't whistle as the spout couldn't completely close. Not a big deal, we just watched for lots of steam instead. It was only a three-night stay, but we were so disappointed that we were googling around for other places to stay. It's pretty hard to find last-minute accommodations in Banff, however. We ended up finishing our stay. We will not be returning.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joshua T wrote a review Dec. 2022
Seattle, Washington2 contributions
We stayed in two-bedroom Chalet # 115, which has one lower bedroom, plus a “loft bedroom”, containing a wider double bed. (Note: There are both two and three bedroom chalets available). We didn’t cook much, but the kitchen was decent (though small) and had everything you would need for preparing food/drink. A few minor issues with the chalet to note: a little bit of dust accumulation in the loft upstairs between the light and walls, the toilet in the bathroom did not always work properly, and the interior could use a remodel or upgrade to ensure the best of safety and comfort for future guests. Other than that, however, everything else was clean, including the countertops, floors, bedsheets, etc. The employees at the front desk and throughout the resort (plus others who stayed here) were very friendly, caring, and always ready to assist us with anything we needed. Tip: If you have a family of 4-5 people, including smaller children (or just two-four adults), then the 2 or 3 bedroom chalet works out well. On the other hand, if you have more adults or more than 4-5 people, I reccomend trying to book one of the larger condos or suites. There are many great perks of this resort: free access to all amenities, including the indoor water park with two big slides, three different hot tubs (one outside), an indoor swimming pool, a large kid’s play zone, and even complimentary bus passes. (Roam Transit bus # 2 stops right outside the hotel (you can use these passes on most local routes, which is very easy to walk to from the resort. Or, if you’d like to walk, it is an easy 20 minute trek into town). There also used to be a grocery store and liquor store at Douglas Fir, but those are now closed. They do, however, have a coin laundry room. If you need to find somewhere to eat or get anything closest to “room service”, your best bet is dining in or takeout at the Buffalo Mountain Lodge, which is right across from Douglas Fir. Finally, if you are expecting a 4-5 star hotel, Douglas Fir would not suit that, as it is more basic and not very modern. However, if you prefer a place to stay with a “rustic”, more simplistic resort feel (with these amazing perks), then Douglas Fir works out great. Overall, the Douglas Fir Resort and Chalets is a decent, fun, and cozy place to be. Fantastic views of the Canadian Rockies, too!
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mark Blain wrote a review Dec. 2022
1 contribution
Unfortunately I’m not joking Douglas Fir is the worst hotel in Banff. This is my 6th time of staying in Banff and I’ve never had an experience like this. My hotel room was dirty to start with I found pubic hair in both beds and in the bathtub. There’s no sense of pride to this place and when I spoke to housekeepers about what’s happening with management, it did all start to make sense. I did go and speak to front desk about my problems and the 2 young (18-22) staff members were pleasant and managed to help me out. I wish I could say the same about the general manager who gave me no time of the day and was actually very rude and blunt. The entire hotel is run down and needs a lot of maintenance/money to upgrade the place which hasn’t changed since the 1960’s. I would never recommend this hotel to anyone there are so much better hotels around that are closer to town as well. I’m currently in the process of trying to receive compensation from the hotel for my below par visit, which even the general manager can agree with me is not acceptable when you’re spending this money. I’ll update this review once I find out the final result but I will continue to leave reviews on the internet to let people know what they’re getting themselves into. Please don’t waste any of your hard earned money here!!
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dal wrote a review Nov. 2022
Calgary, Canada1 contribution1 helpful vote
Upon check in, we were assigned a very tight parking spot beside a concrete barrier, so my wife had to climb over the console of our truck to get out the driver’s side door. When checking into the room on the fourth floor, we discovered the contents of a full bag of chips under the seat cushions in the hide-a-bed. Room was shabby, cutlery was dirty. We went back to the front desk to ask for another room. There was no apology offered, nor offer to clean, or any kind of discount. We asked if we could have one of the units that had a parking spot right outside. The clerk showed us another unit which was roughly the same size, but informed us we had to pay an up charge of $44 per night plus taxes. This brought our total up to roughly $300 per night. The clerk himself seemed resigned to the fact that the place was a dump and he was just following orders as to what he could and couldn’t do. This unit was as shabby as the first, and only slightly cleaner. This entire complex is in need of a serious overhaul. The beds were extremely uncomfortable, as was the hide-a-bed. The upstairs tv didn’t work. The indoor pool was closed for some reason as well. All in all we expected far better than this for what we had to pay, and we were extremely disappointed. We were in Whistler BC in August and were able to book a first class, clean, spacious and comfortable suite for only $200 per night. This place is an absolute dump. Do yourself a huge favour and do not book a stay here.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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CanuckontheGo56 wrote a review Sep. 2022
Mississauga, Canada204 contributions58 helpful votes
The room decor was vintage but very clean, spacious and comfortable. Front desk was super friendly and helpful. The hotel included a shuttle pass to downtown Banff which runs every half hour in a loop. The hotel price was reasonable for Banff. Amenities were as described. We stayed one night. Free underground parking. Water Slides inside which looked busy. We were a family of four and found the unit roomy. One slight complaint was the pull out sofa bed mattress which was very thin and the springs could be felt although it did not hinder our sleep. All rooms have views of the mountains.
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Date of stay: September 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MGaft wrote a review Sep. 2022
Boston, Massachusetts692 contributions33 helpful votes
+1
Pretty good for the price. Requires updates for sure, but there’s everything you need. Absolutely full kitchen - we stayed at 1 bedroom with loft, second toilet was a nice surprise. Location is a little bit farther from downtown - you need to drive, but in September it was plenty of free parking.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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nipu56 wrote a review Sep. 2022
Brampton, Canada16 contributions5 helpful votes
Very well kept, maintained facility. The single bedroom suite was tastefully decorated, spacious. All amenities provided were top class. I wish I could stay longer. The staff very helpful and pleasant. Dedicated parking is a great feature. Complimentary rides to town in Roam bus service was very useful. Strongly recommend this property.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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retiredtripper wrote a review Sep. 2022
Woodstock, Illinois744 contributions9 helpful votes
+1
We stayed in Room 405 for 8 nights. This is a suite with a kitchen. As other reviews have mentioned, the place needs a remodel and/or maintenance. The skylight in the bedroom was rotted, not simply outside, but had rotted trim inside on the ceiling over the edge of the bed. Part of the trim was hanging down as the nail wouldn't hold it in. Doors to balcony were very difficult to open/close --- they just wouldn't slide well. Balcony was loaded with shells of some kind --- maybe sunflower seeds. Point is, it wasn't cleaned. Vents in kitchen and bathrooms were loaded to the point you almost could not see the vents. I don't know how many years it has been since they were cleaned. Kitchen ware was inadequate. I purchased a non stick fry pan in town. There were no storage containers. There is a stove with an oven, but absolutely no baking containers that could go into an oven. We had to purchase containers in town too. Wallpaper in some spots was peeling off. The thermostat was taped to the wall. The A/C unit that is mounted on the stairway wall worked quite well, but is old and noisy. Parking spots were also an issue. Spots were too small and we, as others, had to pull the car out in order to get suitcases or other gear. For our room 405, there was a concrete wall on one side of the parking spot. In short, this place is very overpriced for a non-maintained resort.
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Date of stay: August 2022
Cleanliness
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Room Tip: Don't book this resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cosmopolitan280056 wrote a review Aug. 2022
West Des Moines, Iowa3 contributions
What really left a bad taste in my mouth was when I checked in. The desk clerk asked me the ages of my kids (17, 15, and 13). I was charged an extra $20/night because my 17 year old is considered an Adult at Douglas Fir. My very first interaction with the hotel, and I was being upcharged an extra $20/night. Now $20 isn't a big deal, but it felt like a bait and switch tactic. I really wanted to cancel my reservation, on principle alone. They said the "age of adult (16+)" and the "charge ($20/night for extra adults)" was buried in their terms and conditions, but at the time of checking in, I had no choice to back out of my reservation without being charged a 1-night penalty. It was a very negative first impression. If their online reservation system had asked me the ages of my kids at the time of booking, and then quoted a price, I'd have still made the reservation. But it felt so greasy having the extra $20/night tacked on at check-in. I could also make comments on the datedness and declining maintenance of the property, but the bulk of the other recent reviews have focused on that. So I'll just mention the $20/night surprise upcharge at check-in, and leave it at that. On the bright side, this hotel is in beautiful Banff and there aren't many places as amazing as Banff. Also, this is one of the few hotels that can accommodate a larger family such as mine with 2 adults and 3 kids.
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Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$117 - US$132 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
douglas fir resort & chalets hotel banff, douglas fir resort and chalets, douglas fir hotel chalets, douglas fir banff
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
130
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Douglas Fir Resort & Chalets - UPDATED 2023 Prices, Reviews & Photos (Banff, Alberta) - Hotel - Tripadvisor

Frequently Asked Questions about Douglas Fir Resort & Chalets
Which popular attractions are close to Douglas Fir Resort & Chalets?
Nearby attractions include Tunnel Mountain Trail (0.8 km), Banff Legacy Trail (1.0 km), and C Level Cirque Trail (1.0 km).
What are some of the property amenities at Douglas Fir Resort & Chalets?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at Douglas Fir Resort & Chalets?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Douglas Fir Resort & Chalets?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Douglas Fir Resort & Chalets?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Douglas Fir Resort & Chalets?
Conveniently located restaurants include El Toro, Chili's, and The Keg Steakhouse + Bar - Banff Caribou.
Are there opportunities to exercise at Douglas Fir Resort & Chalets?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Douglas Fir Resort & Chalets?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Douglas Fir Resort & Chalets?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Douglas Fir Resort & Chalets?
Many travellers enjoy visiting Cave and Basin National Historic Site (3.2 km) and Old Crag Cabin (1.8 km).
Does Douglas Fir Resort & Chalets have any great views?
Yes, guests often enjoy the mountain view available here.