We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Douglas Fir Resort & Chalets

525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2 Canada
avatar-imageavatar-imageavatar-image
Traveller (500)
360
Panoramas (15)
Room & Suite (577)

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#28 of 33 hotels in Banff
Location
Cleanliness
Service
Value
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 Giant indoor waterslides, swimming pool, kiddie pool,outdoor hot tub, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Freeinternet kiosk, free local calls and free parking.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Vending machine
Hiking
Skiing
Children's television networks
Car park
Wifi
Hot bath
Indoor pool
Heated pool
Sauna
Water park
Waterslide
Indoor play area for children
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Convenience store
Newspaper
Non-smoking hotel
Picnic area
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
Show more
Room features
Air conditioning
Additional bathroom
Fireplace
Private balcony
Safe
Kitchenette
Dishwasher
Flatscreen TV
Seating area
Sofa
Iron
Microwave
Refrigerator
Kitchenware
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Great View
Family
Languages Spoken
English
3.5
3.5 of 5 bubbles1,286 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
Douglas Fir Resort & Chalets seems to fall short of expectations for a number of guests, particularly regarding its cleanliness and overall atmosphere, with numerous visitors noting the outdated and worn condition of both décor and furniture. While the rooms also draw criticism for their state of disrepair and maintenance issues, opinions on service vary, with some guests appreciating the staff and complimentary bus pass. The location earns praise for its convenience, though the value is questioned due to the dated facilities.
Location
Convenient
Atmosphere
Outdated
Rooms
Run-down
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
Was this helpful?
Tripadvisor is not responsible for this summary or any opinions in it. Please read full traveller reviews for more details and information.
1286Reviews10Q+A100Room tips
Traveller rating
  • 363
  • 510
  • 205
  • 107
  • 101
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
Carissa D wrote a review Feb 23
1 contribution
Terrible hot tub experience. Indoor hot tub is closed which was stayed on website. But the outdoor hot tub was at 98 with broken jets. We were in the tub with 4 other groups who all left within a few minutes due to the temperature. If you are looking for a nice apres ski hotel try somewhere else. Talked to management regarding it but no discount and they were unapologetic and unfriendly. Didn’t try to make it right which was disappointing
Read more
Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Dale S wrote a review Feb 19
Calgary, Canada7 contributions1 helpful vote
Family friendly lodge, we found it comfortable and very spacious. Kitchen and full size appliances. Wood burning fireplace in most units. Water slides and indoor/ outdoor hot tubs. We have been here a couple times and have enjoyed. Will be back.
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Lodge is somewhat dated, but was clean
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
avatar-image
M S wrote a review Jan 2024
3 contributions1 helpful vote
Absolutely awful. The checkin was terrible, lady was very rude, felt very uncomfortable. We were maybe 5 people total staying at the resort, asked for a late checkout and was offered 11:30 am. Very confusing considering no one was staying at the resort. The carpets were disgusting, I could feel the dirt and dust on my feet, stove did not work, front door was very hard to open and close. Carpet has not been vacuumed since last summer Im sure, there were pebbles with every step we took. Bedding is from 1980 Im sure. Could be such an incredible resort with better front line staff and a few upgrades as well as better cleanliness. Bring your own bedding if you stay!
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
loves2travel20 wrote a review Jan 2024
Edmonton, AB60 contributions46 helpful votes
The resort as a whole is dated and could use some upgrades, but it was very cozy and reminds me of "old" Banff when we used to go as kids. We were there during a cold snap, and, even though it was a bit cold by the windows (normal for anywhere in -45), we found the rooms cozy and had no issues with the cold. The rooms had a wood burning fire place with the resort supplying the wood, which was a nice perk. Underground, heated parking was very welcome as well (if you stayed in the lodge, but if you were in the cabins - they would give you a spot inside if you asked). Overall, yes - dated and needs up dates - but cozy and great for families and groups!
Read more
Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
Krista R wrote a review Jan 2024
1 contribution1 helpful vote
I was very disappointed with our stay at Douglas Fir. We had stayed a couple of years ago and had a great experience. But it appears that there has been no maintenance done or attention paid in that time. The hotel room was falling apart - hot water didn’t work, toilet didn’t flush, beds were very uncomfortable, and it just felt old and run down. The play place was dirty and we never saw it being cleaned. The hotel pool was shut down until further notice. The water park was open for limited hours - but the water smelled awful and left our skin feeling quite sensitive (we all showered well afterwards). I am so disappointed in how run down it has become. It used to be my top recommended accommodation for families. Now I tell people to stay away and look elsewhere.
Read more
Date of stay: February 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
Sue T wrote a review Dec 2023
Trapani, Italy10 contributions2 helpful votes
Sadly this Banff resort is well past its best-before date. While it is definitely more affordable than many Banff hotels, there is good reason. The decor dates from the 70s or 80s. Any repairs or updates have been done piece meal. We stayed in a 1-bedroom unit. While the kitchen was usable, there was not one comfortable piece of furniture. The bed sagged, the pillows were lumpy. The housekeeping was questionable. We accidentally broke a glass and with no broom or rag, had to wash the floor with paper towels. The filth on that floor was disgusting! Do not walk around barefoot in those rooms. The redeeming amenities there are the waterslide park and the play zone, making it good for families. But it's definitely a hangout for skiing buddies who are there to party through the night
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Bring cleaning supplies with you, including a carpet cleaner! Any maybe your own linens. The...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
Cathy M wrote a review Nov 2023
Brisbane, Australia43 contributions15 helpful votes
This is the first negative review that I have written for a hotel. The hotel had some good reviews so I did not expect it to be a dump. It looks like it hasn't had any maintenance for years - old, dirty carpets, paint peeling off wooden areas, cracked concrete outside our exterior door with a fallen downpipe in the walking area. For our first night we had cold showers as the hot water was not working. We couldn't sleep because the fridge sounded like a jackhammer. They also had the room's heat on - you couldn't change it - so the room was uncomfortably hot. The safe didn't work, the exterior doors didn't open properly and the fittings in the room were medieval. At least it was clean and you got a view of some mountains. The place is not located in Banff town either - you need to catch a bus to get to the town. We complained to the woman at the front desk about the problems with the room, and asked for another room to move into. She said there wasn't another room that we could move into. She wasn't interested in helping and obviously had heard it all before. She sent a handyman to fix the problems. He couldn't fix the hot water so when we came back to the hotel later that day there was a note that we would need to move to another room - funny how another room magically appeared. In the next room that we were given the hot water didn't work again, but this time the hot water didn't work in the hotel at all. The fridge in the 'new' room was just as noisy as the other one and the room was just as dingy. This room was also hot and I spoke with a lady in the unit next to me who had the same problem. On the plus side the kitchen was clean and well equipped and the hotel room is spacious. Please take notice of the unfavorable reviews - they are accurate.
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Don't stay there unless you absolutely need to.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
avatar-image
Kmariee wrote a review Oct 2023
Calgary, Canada546 contributions189 helpful votes
2nd time staying here and we absolutely love it. Love the waterpark and that your room has a wood burning fireplace! Very relaxing and friendly staff. The only downside was the pillows were cheap and VERY uncomfortable!! Would wake up the next day feeling absolutely broken and sore. So next time for sure will be bringing my own pillow. The mattress was pretty old and uncomfortable too so felt sore each morning. So thinking it’s in need of a replacement. But other than that I highly recommend this hotel. Easy to get to town via bus as the stop is right in front of the hotel.
Read more
Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Lorraine wrote a review Oct 2023
Clacton-on-Sea, United Kingdom6 contributions
A great place, situated in beautiful setting, we had a lodge, which had lots of amenities and when we are asked for extra packs of coffee they were bought to our room. The staff were very friendly and helpful and the free bus pass, was really useful. Would definitely recommend.
Read more
Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
cl m wrote a review Oct 2023
Dublin, Ireland738 contributions135 helpful votes
Was quite nervous staying hear after the reviews but we really enjoyed our 2 bed detached chalet/cabin. dated, yes. but clean with small twin bedroom downstairs and large master upstairs (no door..). kitchen had everything we would need and workable microwave came in handy. bathroom was fine with all you need. tv upto date and working. outside patio had fab views of mountains and woods, with friendly visits from elk most evenings! location is a short downhill stroll 20mins to town and you can get the free bus right to the door if not feeling up to an uphill walk. great hostel bar/food over the road as no facilities on the site. Luxury? no. but what you pay is great value
Read more
Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Previous
123456
Not the right property for you?
There are more places to choose from in the Banff area.
PRICE RANGE
C$134 - C$392 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
douglas fir resort & chalets hotel banff, douglas fir resort and chalets, douglas fir hotel chalets, douglas fir banff
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
130
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Douglas Fir Resort & Chalets (C̶$̶1̶6̶7̶) C$132 - UPDATED 2024 Prices, Reviews & Photos (Banff, Alberta) - Hotel - Tripadvisor

Frequently Asked Questions about Douglas Fir Resort & Chalets
Which popular attractions are close to Douglas Fir Resort & Chalets?
Nearby attractions include Tunnel Mountain Trail (0.8 km), Banff Legacy Trail (1.0 km), and C Level Cirque Trail (1.0 km).
What are some of the property amenities at Douglas Fir Resort & Chalets?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at Douglas Fir Resort & Chalets?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Douglas Fir Resort & Chalets?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Douglas Fir Resort & Chalets?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Douglas Fir Resort & Chalets?
Conveniently located restaurants include El Toro, Chili's Grill & Bar, and The Keg Steakhouse + Bar - Banff Caribou.
Are there opportunities to exercise at Douglas Fir Resort & Chalets?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Douglas Fir Resort & Chalets?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Douglas Fir Resort & Chalets?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Douglas Fir Resort & Chalets?
Many travellers enjoy visiting Cave and Basin National Historic Site (3.2 km) and Old Crag Cabin (1.8 km).
Does Douglas Fir Resort & Chalets have any great views?
Yes, guests often enjoy the mountain view available here.