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Mount Royal Hotel

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Mount Royal Hotel
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1,093 Reviews from our TripAdvisor Community

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Showing 1,023: English reviews
Reviewed 14 February 2016 via mobile

Awesome location, poor service. Our window didn't close properly so our room was loud and cold. The electric kettle was filthy. No mini fridge. Our sink was also plugged. The "hot tub" was luke warm and dirty. No breakfast included... GST for our room was VERY expensive. Not worth the money.

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Helpful?
1Thank Brittany B
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Dear Brittany B: Thank you for your honest feedback on your recent stay. We take your comments very seriously and will investigate the room you were in to ensure that the issues you encountered do not re-occur. Above all, we apologize for those issues which were correctable such as the window not closing and the plugged sink. We sincerely wish...

EDMONTON
Reviewed 10 February 2016

Room was clean and ready on arrival. Staff were courteous and helpful. The hotel was surprisingly quiet at night considering the fact it was ski season and there was a meet in the park. Everything was within walking distance,

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Helpful?
Thank LAWRENCE L
Brewsterhospitality1, Manager at Mount Royal Hotel, responded to this review

Hi there LAWRENCE L, I thank you for your kind review of our Mount Royal Hotel. I was happy to read that you enjoyed our clean rooms and that our staff were able to show you such hospitality for your stay with us. It was also a plus that our location meet your needs. Thank you once more for your...

Sydney, Australia
Reviewed 9 February 2016

Nice modernized hotel right in the middle of town, probably at the better end of Banff Ave in great proximity to all the great bars and food. I stayed for 10 nights, on the 3rd floor with an excellent view of the mountains. The 'town lot' pickup point for all the ski resorts is right behind the hotel, you can...

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Helpful?
Thank Jim_Greenwood
Brewsterhospitality1, Manager at Mount Royal Hotel, responded to this review

Dear Jim_Greenwood, First off thank you so much for your review of our Mount Royal Hotel. We love hearing from all our guests and looking at such positive feedback makes us extremely happy! I am glad you were able to enjoy everything our hotel has to offer. Staying for 10 days really gives you an idea on what we are...

Calgary, Canada
Reviewed 7 February 2016

My husband and I stayed for 3 nights. When we arrived we found out they had upgraded our room for us. That was nice. The hotel location is also super great. You can walk almost everywhere. In general we had such a great experience.

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Helpful?
Thank Jamiemm7
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Thank you for your review of your stay. It is wonderful to hear that you had a great experience. We are also pleased to find that the upgrade of your room was appreciated. We hope to see you again. Sincerely, Daren Hill Front Office Manager Brewster Hospitality

Rimbey, Canada
Reviewed 5 February 2016

My wife and I stayed for 4 nights, the staff was so good and the room we had was absolutely amazing for a fraction of the price of other hotels in Banff we have stayed at. We will be going back again in three weeks to stay there and would recommend it to everyone. Thanks again, Dallas Hawkings

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Helpful?
Thank Dallas H
Brewsterhospitality1, Manager at Mount Royal Hotel, responded to this review

Hi there Dallas H, Thank you very much for the 5 star rating on our Mount Royal Hotel!! I was so happy to read that you and your wife had such wonderful stay with us! We loved hearing that you are going to be returning to us soon. I will be passing you amazing review to the rest of the...

Adelaide, Australia
Reviewed 3 February 2016

We were a young couple staying for a night during the week. What a beautiful room we had on the 4th floor, with mountain views from every angle! Extremely clean, great front desk service, spacious room, very affordable, close back door parking lot, great local knowledge of the area.

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Helpful?
Thank sophiewiese
Brewsterhospitality1, Manager at Mount Royal Hotel, responded to this review

Hi Sophiewiese, Thank you very much for this wonderful five star review on our Mount Royal Hotel! We really appreciate hearing from all our guests and take great pride in seeing such positive review like yours. I was happy to see you enjoyed your spacious and clean room with the amazing view. We love being able to make our guest's...

Oxford, United Kingdom
Reviewed 2 February 2016 via mobile

We have been to Banff 5 times and stayed at the Mount Royal 4 of those times. It's bang in the centre of town and the beds are super comfy and rooms spacious and have everything you need. Reception are very helpful and available 24/7. Ski bus stops right out the back of hotel, couldn't be easier.

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Helpful?
Thank lucyjanemitchell
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

It is great to hear that you are a return guest and that you have found the hotel to have everything you need. We are very pleased that you have enjoyed the central location, comfortable beds, spacious rooms, and that you have found the staff very helpful. Thank you for taking the time to post a review. We welcome your...

London, Canada
Reviewed 29 January 2016

This place is perfect!! clean, great location and appropriate pricing. A group stayed here, parking out back, Bus route from hotel to local mountains. You cannot go wrong! location, prices, clean! You shouldn't be disappointed.

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Helpful?
Thank Luv2travel6768
Brewsterhospitality1, Manager at Mount Royal Hotel, responded to this review

Hi Luv2travel6768, We greatly appreciate your review of our Mount Royal Hotel! We are so happy to hear that you enjoyed our clean rooms and wonderful location. I will be sure to pass you awesome review to our staff! I do hope you come visit us again for your next Banff journey! Thank you again for the review! All the...

Calgary, Canada
Reviewed 25 January 2016 via mobile

Knowledgable and friendly front desk staff and housekeeping. Spacious rooms. Older hotel going through reno's , good for the inexpensive rate. Nice location right in the centre of town. Free wifi that actually works :) grab a burger at Toque just down the street while you stay here.

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Helpful?
Thank Cori84
Brewsterhospitality1, Front Office Manager at Mount Royal Hotel, responded to this review

Thank you for highlighting some great features of the Mount Royal in your succinct review. We have invested in the Wi-Fi to keep it up-to-date so it is wonderful to hear your feedback. We also greatly appreciate your recommendation of Toque, which is one of the newest restaurants in Banff. Kind words about the staff and the great thumbs up...

Isle of Man, United Kingdom
Reviewed 23 January 2016 via mobile

I saw this hotel 10 yrs ago when I last visited Banff. And thought I'd definitely stay here if I ever returned. The hotel itself is quite good. They are in the process of fitting new carpets etc. But the noise through the walls is awful. I've stayed in hotels where you can hear noise from next door, but unfortunately...

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Helpful?
Thank kinell1902
Brewsterhospitality1, Manager at Mount Royal Hotel, responded to this review

Good day B K, Thank you for taking the time to post your review on TripAdvisor on your recent stay with us. We take all of our guest feedback very seriously and, as you have mention, our hotel noise levels can be troublesome sometimes for our guests. We do our best to resolve every issue when notified at front desk...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
In the heart of Banff, the Mount Royal Hotel offers 135, comfortably appointed and recently renovated guest rooms. All rooms offer a window view and come with 37" LCD TV's, coffee maker, digital clock radio, telephone with voicemail, electronic in-room safe and iron/board & board, hair dryer, climate control (heat and air conditioning)and bathroom amenities. ... more   less 

Additional Information about Mount Royal Hotel

Address: 138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $102 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mount Royal Hotel 3*
Number of rooms: 135
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Also Known As:
Mount Royal Banff
Hotel Mount Royal
Mount Royal Hotel Banff, Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Mount Royal Hotel staff and other travellers.
6 questions
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Rockville, Indiana
over a year ago
over a year ago
Melbourne, Australia

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Questions? Get answers from Mount Royal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room away from the "pub" if you wanna sleep early”
  • the view once you step on the main road. ...a bit of a zom cam in play
 of 5 bubbles virafh, 6 Dec 2016 | Read review
“Good location”
 of 5 bubbles Chino_Mac, 2 Dec 2016 | Read review
“try and get a room facing the street...cool at night to watch”
 of 5 bubbles DavesIKnow, 18 Oct 2016 | Read review
“stay somewhere else... but don't go to banff international...that's another dump.”
 of 5 bubbles TRAVELFREAKONE, 16 Oct 2016 | Read review
“Stay above ground level”
 of 5 bubbles IDWiner, 12 Oct 2016 | Read review
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